PENGARUH KUALITAS PELAYAAN DAN FASILITAS TERHADAP KEPUASAN PASIEN UMUM RAWAT INAP DI RSKIA PKU MUHAMMADIYAH KOTAGEDE KOTA YOGYAKARTA
(Hening Nakuloadi, Sarintan Abdul Kadir)
DOI : 10.55606/jupumi.v1i2.506
- Volume: 1,
Issue: 2,
Sitasi : 0 30-May-2022
| Abstrak
| PDF File
| Resource
| Last.19-Aug-2025
Abstrak:
Penelitian ini bertujuan untuk Mengetahui Pengaruh Kualitas Pelayaan dan Fasilitas dan secara parsial dan simultan terhadap Kepuasan Pasien Umum Rawat Inap di RSKIA PKU Muhammadiyah Kotagede Kota Yogyakarta.
Jenis penelitian yang digunakan adalah penelitian kuantitatif. Teknik pengambilan sampel dalam penelitian ini tidak menentukan sampel. Sumber data dengan mengguankan kuesioner. Karena seluruh populasi sebanyak 80 orang dalam penelitian ini dijadikan sampel. Dengan pengumpulan data melalui kuisioner. Metode analisis data yang digunakan yaitu uji normalitas, uji hipotesis t dan F serta koefisien determinasi (R Square).
Hasil pengujian berdasarkan uji t menunjukkan bahwa kualitas pelayanan tidak berpengaruh secara parsial terhadap kepuasan pasien umum rawat inap, hal tersebut dibuktikan dengan nilai yang diperoleh yaitu nilai signifikansi sebesar 0,239 > 0,05, artinya H1 ditolak. Sedangkan fasilitas berpengaruh secara parsial terhadap kepuasan pasien umum rawat inap, hal tersebut dibuktikan dengan nilai yang diperoleh yaitu nilai signifikan 0,002 < 0,05, artinya H2 diterima. Kemudian berdasarkan uji F menunjukkan bahwa kualitas pelayanan dan fasilitas berpengaruh secara simultan terhadap kepuasan pasien umum rawat inap di RSKIA PKU Muhammadiyah Kotagede Kota Yogyakarta, hal tersebut dibuktikan dengan nilai yang diperoleh yaitu nilai signifikan 0,000 < 0,05, artinya H3 diterima. Sedaqngkan hasil uji koefisien determinasi dapat dijelaskan bahwa variabel Y (Kepuasan Pasien) sebesar 46,5% ditentukan oleh Kualitas Pelayanan dan Fasilitas sedangkan 53,6% di tentukan oleh variabel lain yang tidak termasuk dalam penelitian ini.
|
0 |
2022 |
ANALISIS KARAKTER TOKOH DALAM NOVEL AKU MENCINTAINYA MAMA KARYA FREDY S
(Asti Riana Sari, Linggua Sanjaya Usop, Lazarus Lonarto, Nanda Welisa Peronika, Raihan Fauzi)
DOI : 10.55606/mateandrau.v1i1.156
- Volume: 1,
Issue: 1,
Sitasi : 0 26-May-2022
| Abstrak
| PDF File
| Resource
| Last.19-Aug-2025
Abstrak:
This study aims to describe the characters in the novel Aku Cintanya Mama by Fredy S. The characters in question are (1) the character of the protagonist, (2) the character of the antagonist, and (3) the character of the tritagonist.
The research approach used in this study is a qualitative descriptive analysis approach. The source of the data in this study was the text of the Novel Aku Cintanya Mama by Fredy S Published by Bintang Indonesia, in Jakarta 1999, the novel totaled 128 pages. The form of the data in this study is in the form of qualitative data, namely, quotations of words, and sentences that indicate the existence of types of characters in the Novel Aku Cintanya Mama by Fredy S. The data collection technique used in this research is the reading and note technique. The data analysis technique uses a qualitative descriptive method.
Based on the research results, Rian's character is kind, friendly, brave and full of love. Tias's character is cruel and spiteful. The character of Rian's father is a mediator, confident, advisory and calm. The character of Rian's mother is caring and worried. Seno's father's character is mediocre and serious. The character of Seno's mother is a mediator. The character of Tias's mother is sensitive, understands, believes and does not have the heart. Seno's character is submissive and advice. Andri's character is advice and obedience. Rudi's character is obedient.
|
0 |
2022 |
PENGARUH CELEBRITY ENDORSER DAN BRAND IMAGE TERHADAP MINAT BELI KONSUMEN SKINCARE MS GLOW (Studi Pada Konsumen MS Glow di Jawa Timur)
(Niken Puspita Sari, Tri Sudarwanto)
DOI : 10.51903/jimeb.v1i2.345
- Volume: 1,
Issue: 2,
Sitasi : 0 25-May-2022
| Abstrak
| PDF File
| Resource
| Last.23-Jul-2025
Abstrak:
MS Glow is one of the beauty care brands in Indonesia, which this local brand is very popular because it offers benefits that can brighten the skin. The company's strategy is to take advantage of promotions by collaborating with Celebrity Endorsers. This research was motivated by the phenomenon of the extremely high of MS Glow products sales which caused MS Glow consumers to burst amid intense competition in the cosmetics industry in Indonesia and the presence of many new cosmetic brands emerging. This study aims to analyze the influence of celebrity endorsers and brand image simultaneously on consumers' buying interest in MS Glow products. The population in this study is MS Glow consumers in East Java who have used MS Glow products at least three times and have witnessed celebrity endorsers campaigning for MS Glow products. The sampling method used is non-probability sampling and purposive sampling is used data collection. The data were collected using a questionnaire which a sample of 100 respondents was taken. The type of research in this research is descriptive quantitative research using multiple linear regression analysis, coefficient of determination, partial test (T Test), and simultaneous test (Test F). The results in this study show that the celebrity endorser variable (X1) and the brand image variable (X2) partially (T Test) have a positive and significant influence on consumers' buying interest, while simultaneously (Test F) the celebrity endorser (X1) and brand image (X2) variables have a positive and significant influence on consumers' buying interest (Y). With R-Square Adjusted produced as much as 55.2% and the remaining 44.8% influenced by other variables.
|
0 |
2022 |
Pertanggungjawaban Hukum Bagi Perusahaan Atas Batalnya Perjanjian Kerja Waktu Tertentu Di Masa Pandemi Covid-19
(Hetiyasari Hetiyasari)
DOI : 10.26623/julr.v5i1.4807
- Volume: 5,
Issue: 1,
Sitasi : 0 24-May-2022
| Abstrak
| PDF File
| Resource
| Last.09-Jul-2025
Abstrak:
This study aims to examine the company's liability from a legal point of view for the cancellation of a certain time work agreement during the covid-19 pandemic. This study uses a normative juridical research method. Based on Presidential Decree Number 12 of 2020 concerning the Determination of Non-Natural Disasters, the spread of Covid-19 is designated as a National Disaster. This is also guided by Law Number 4 of 1984 concerning Outbreaks of Infectious Diseases and Law Number 24 of 2007 concerning Disaster Management. The cancellation of a certain time work agreement as a result of the CoviD-19 pandemic, namely termination of employment by employers during the Covid 19 pandemic. The Covid 19 pandemic is used as a Force Majeure reason for employers to terminate employment. Force Majeure can legally be used as an excuse by business actors to lay off their workers. This is as stated in Article 164 Paragraph (1) of Law Number 13 of 2003 concerning Manpower.Penelitian ini bertujuan untuk mengkaji pertanggungjawaban perusahaan jika ditinjau dari segi hukum atas terjadinya pembatalan perjanjian kerja waktu tertentu di masa pandemi Covid-19. Penelitian ini menggunakan metode penelitian yuridis normatif. Berdasarkan Keputusan Presiden Nomor 12 Tahun 2020 tentang Penetapan Bencana Non Alam Penyebaran Covid-19 ditetapkan sebagai Bencana Nasional. Hal ini juga berpedoman pada Undang-Undang Nomor 4 Tahun 1984 tentang Wabah Penyakit Menular dan UU Nomor 24 Tahun 2007 tentang Penanggulangan Bencana. Batalnya perjanjian kerja waktu tertentu akibat dari pandemi Covid-19, yaitu pemutusan hubungan kerja yang dilakukan pengusaha pada masa pandemi Covid 19. Pandemi Covid 19 dijadikan alasan force majeure bagi pengusaha dalam melakukan pemutusan hubungan kerja. Force Majeure secara sah dapat dijadikan alasan oleh para pelaku usaha untuk melakukan PHK kepada pekerjanya. Hal ini sebagaimana disebut dalam Pasal 164 Ayat (1) Undang-Undang Nomor 13 Tahun 2003 Tentang Ketenagakerjaan.
|
0 |
2022 |
ANALISIS WACANA KOHESI GRAMATIKAL REFERENSI ENDOFORA DALAM SEBUAH CERPEN “AKU CINTA UMMI KARENA ALLAH” KARYA JENNY ERVINA
(Ita Rosita, Dara Syahadah, Nuryeni Nuryeni, Hajjah Muawanah, Yustina Sari)
DOI : 10.55606/mateandrau.v1i1.170
- Volume: 1,
Issue: 1,
Sitasi : 0 22-May-2022
| Abstrak
| PDF File
| Resource
| Last.19-Aug-2025
Abstrak:
Dalam wacana memerlukan adanya unsur komunikasi yang berupa sumber meliputi pembicara/penulis/pendengar; penerima meliputi pendengar/pembaca/pembicara; saluran komunikasi; pesan; dan pokok masalah. Dalam wacana memiliki ciri utama yaitu harus adanya kepaduan yang terbentuk oleh adanya kesatuan dan pertautan. Kesatuan ini berkenaan dengan pokok masalah, sedangkan pertautan itu berkenaan dengan hubungan antara bagian yang satu dan bagian yang lain, yang berupa kalimat, paragraf, dan pasal.Dalam membentuk wacana diperlukan adanya hubungan antara kata, frasa, klausa dan kalimat sehingga menjadi satu kesatuan dalam wacana yang dapat disebut dengan kohesi gramatikal; tuturan yang membentuk wacana tersebut saling berhubungan dan menghasilkan suatu makna atau arti yang saling terpadu atau membentuk satu kesatuan di dalam wacana yang dapat disebut koherensi. Dari uraian yang dikemukakan diatas, bahwa apabila urutan dalam suatu wacana tidak jelas atau penempatan kata yang tidak sesuai atau salah maka akan menyebabkan keambiguan atau ketidakjelasan arti atau makna dan tidak koherensinya suatu wacana. Oleh karena itu, kohesi dalam suatu wacana sangat penting dalam mendukung koherensi. dipilihnya karya sastra berupa cerpen sebagai objek dalam menganalisis adalah karena cerpen termasuk ke dalam bagian dari wacana yang dikemas secara ringkas tanpa meningggalkan faktor-faktor yang membentuknya yaitu menggunakan kohesi dan koherensi supaya membentuk satu kesatuan wacana yang utuh dan padu. Sedangkan alasan peneliti secara khusus memilih cerpen berjudul “Aku Cinta Ummi Karena Allah” karya Jenny Ervina karena cerpen ini merupakan salah satu karya yang pertama kali dibuat oleh TKW yang berasal dari Petir, Serang-Banten. Selanjutnya, penelitian analisis wacana ini dapat memberikan pengetahuan mengenai permasalahan kohesi dalam unsur-unsur wacana, khususnya dalam kohesi gramatikal referensi berupa endofora yang bersifat anafora dan katafora.
|
0 |
2022 |
A Analysis of service performance, customer satisfaction on customer loyalty BRI Kangean
(Winda Sari)
DOI : 10.51903/dinamika.v2i1.82
- Volume: 2,
Issue: 1,
Sitasi : 0 20-May-2022
| Abstrak
| PDF File
| Resource
| Last.23-Jul-2025
Abstrak:
This study aims to determine the effect of service performance and customer satisfaction on customer loyalty at Bank BRI Kangean Unit. Sources in collecting data in this study through secondary data sources through literature studies from literature books, journals, the internet and articles that support the research. The data collection technique is through a questionnaire (questionnaire) to 38 respondents. The data processing test technique was carried out with validity and reliability tests, t tests and f test.
The results of the study show that service performance has a positive and significant effect on customer loyalty, customer satisfaction has no significant effect on customer loyalty. Service performance and customer satisfaction together have no effect on customer loyalty. So in other words H1 is accepted, H2 is rejected and H3 is rejected. Quality Service performance at the Bank Bri Unit Kangean office is quite high but customer satisfaction is still low.
Keywords: Service Performance, Customer Satisfaction, Customer Loyalty.
|
0 |
2022 |
Strategi Pengembangan Kreativitas Pada Pedagang Kaki Lima Selama Masa Pandemi
(Eka Novita Sari, Faqih Purnomosidi)
DOI : 10.55606/inovasi.v1i2.281
- Volume: 1,
Issue: 2,
Sitasi : 0 18-May-2022
| Abstrak
| PDF File
| Resource
| Last.19-Aug-2025
Abstrak:
Salah satu pelaku Usaha Mikro dan Kecil sektor informal yang merasakan dampak signifikan dari pandemi Covid-19 adalah Pedagang Kaki Lima (PKL). Penelitian ini bertujuan untuk menjelaskan strategi bisnis pedagang kaki lima agar mampu mempertahankan kelangsungan hidupnya dalam usaha-usaha yang akan dilakukan (PKL) di masa pandemi covid-19. Penelitian ini termasuk dalam penelitian kualitatif. Subjek peneilitian ini berju mlah 7 pedagang kaki lima di SD Karangasem. Dari hasil penelitian, Strategi pemasaran yang digunakan Pedagang kaki lima di tengah pandemi covid-19 yaitu dengan menggunakan media sosial, antara lain, facebook, instagram, Whatsapp, telegram, serta tergabung dalam usaha online lainnya seperti shopee, go-food, dan grap-food. Dengan menggunakan media sosial pembeli dan pedagang dengan mudahnya melakukan transaksi tanpa harus bersentuhan. maka dapat diuraikan bahwa strategi bertahan dapat berjalan sesuai dengan yang diharapkan dengan memperhatikan daya beli konsumen di masa pandemi covid-19 ini.
|
0 |
2022 |
The Importance of Introduction to the Basics of Islam from an Early Age
(Imam Tabroni, Rini Purnama Sari)
DOI : 10.55606/inovasi.v1i2.296
- Volume: 1,
Issue: 2,
Sitasi : 0 18-May-2022
| Abstrak
| PDF File
| Resource
| Last.19-Aug-2025
Abstrak:
The introduction of the basics of Islam from an early age is something that is important because the age of a child is very crucial or something that really needs attention in building and educating the character of the child. Early childhood learning and experiences are things that will stick in the minds of children and affect a little or a lot during their adolescence and adulthood. The purpose of introducing the basics of religion is to instill the foundation of Islam in children's lives and hope that they will become human beings who have a good and good Islamic spirit. The method that will be used is to ask questions and give rewards and punishments. Because children from an early age curiosity must use a reward or punishment, something simple, and the punishment is light. This follows the inclination of children's nature. The importance of introducing Islam from an early age is because it is to help children become good and good Muslims according to Allah SWT, the Rasulullah, the Ulama.
|
0 |
2022 |
THE EFFECT OF THIRD PARTY FUND, LDR AND OPERATIONAL COSTS ON OPERATIONAL INCOME ON ROA IN PUBLIC CREDIT BANK
(Mertyani Sari Dewi)
DOI : 10.51903/jupea.v2i2.332
- Volume: 2,
Issue: 2,
Sitasi : 0 17-May-2022
| Abstrak
| PDF File
| Resource
| Last.23-Jul-2025
Abstrak:
The purpose of this study was to determine the effect of Third Party Funds, Loan Debt Ratio and Operational Cost of Operating Income on Return On Assets in Rural Banks in Buleleng Regency. The type of data from this research is quantitative and qualitative data. Sources of data in this study are primary data and secondary data.
The problem in this study is whether third- party funds affect the return on assets in rural banks in Buleleng regency, whether the loan debt ratio affects the return on assets in rural banks in Buleleng, whether operational costs of operating income affect the return on assets in rural banks in Buleleng regency and whether third-party funds, loan debt ratio and operating income operational costs affect the return on assets in rural banks in Buleleng regency.
The results of this study are that third party funds have a negative and significant effect on return on assets in rural banks in Buleleng Regency, loan to debt ratio has a negative but not significant effect on return on assets in rural banks in Buleleng, operational costs of income operational has a negative and significant effect on return on assets in rural banks in Buleleng Regency and third party funds, loan to debt ratio, and operational costs of operating income have a significant effect on return on assets in rural banks in Buleleng Regency
|
0 |
2022 |
ANALISIS PERKEMBANGAN PRODUKSI SARUNG TENUN GOYOR PADA MASA PANDEMI
(Tania Putri Novita Sari, Anggita Nanda Oktaviani, Roihatul Janah)
DOI : 10.51903/manajemen.v2i1.109
- Volume: 2,
Issue: 1,
Sitasi : 0 15-May-2022
| Abstrak
| PDF File
| Resource
| Last.23-Jul-2025
Abstrak:
The fact of industrial development is that in Wanarejan village, Pemalang city is famous for the production of woven fabrics and is a characteristic of the village. so the purpose of this study is to describe the analysis of developments contained in the home industry of weaving in the village of Wanarejan. In this study, the population used were entrepreneurs of goyor woven fabrics. This research is a research with a qualitative approach with descriptive data type, which is trying to present objective facts in accordance with the conditions that occurred at the time the research was conducted. Data collection techniques in this study using observation, interviews and documentation. The results of this study found that the production of woven sarongs is still in demand by people in Pemalang City and in other cities. Sales of this woven sarong export to various countries. Woven fabric products have their own characteristics because of the use of simple weaving techniques with non-machine looms, thus adding a more beautiful, smooth and neat impression. The hallmark of the goyor woven sarong that makes it a fashion with its traditional characteristics lies in its design and good quality level.
|
0 |
2022 |