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Keysha Nazwa Aulia; Priskania Widya Kusuma; Nuril Ulia Salsa; April Laksana; Ayu Lestari +1 more

Harmoni: Jurnal Ilmu Komunikasi dan Sosial 2024 International Forum of Researchers and Lecturers

This study aims to analyze the role of human relations in developing effective communication in the workplace. Effective communication is one of the most important factors in an organization's success, which depends not only on technical skills, but also on the quality of interpersonal relationships between team members and managers. Healthy human relations, which involve respectful interactions, building trust, and open communication, can support the achievement of organizational goals by creating a more productive and harmonious environment. This research method uses a qualitative approach with literature analysis and literature review techniques to identify relevant theories and previous research results regarding the relationship between individuals in the workplace and their impact on organizational communication. Data sources are taken from various scientific articles, books, and journals that discuss topics about organizational communication, human relations, and work psychology. The results of this study show that positive interpersonal relationships in the workplace play a crucial role in creating effective communication. Employees who feel valued and supported by their colleagues and employers tend to be more open to communicating information, providing constructive feedback, and collaborating efficiently. Conversely, interpersonal tension or poor communication can lead to miscommunication, conflict, and decreased productivity. The research also highlights the importance of communication training and interpersonal relationship management as part of organizational development to create a better work environment and support long-term success.

Dhevi Dadi Kusumaningtyas; Dhevi Dadi Kusumaningtyas; Pindo Asti; Yosefa Maria Seran; Endang Kustami +1 more

EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS 2024 LPPM Universitas Sains dan Teknologi Komputer

This study investigates the influence of work satisfaction, organizational culture, and communication on employee engagement within private banks in Central Java. The study's population comprised 150 private bank employees in Central Java, categorized as millennials aged 27 to 41, representing the most significant workforce demographic. Utilizing a non-probability sampling strategy through purposive sampling methodology. Data gathering uses a questionnaire method, with each item evaluated using a Likert scale. The study employed the SEM-PLS technique for data analysis, utilizing the SmartPLS 4.1.0.3 tool for data processing. The research findings indicate that communication positively and significantly influences employee engagement and job satisfaction, while organizational culture also positively and significantly affects both employee engagement and job satisfaction. The mediation test revealed that job satisfaction does not mediate substantially the connection between organizational culture and communication about employee engagement in private banks in Central Java.

Ago Wijaya; Irma Bastaman

Riset Ilmu Manajemen Bisnis dan Akuntansi 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research is motivated by the low performance of employees which can be seen from the quality and quantity of work that is still not in accordance with the planning. The low performance of employees is thought to be influenced by ineffective communication, low employee commitment, and organizational culture that is still not conducive. The purpose of this study is to determine how communication affects organizational performance, how commitment affects organizational performance, how organizational culture affects organizational performance, and how communication, commitment and organizational culture together affect organizational performance. The method used in this study uses a quantitative descriptive method. To analyze it, statistical correlation and multiple regression test data analysis was used using SPSS version 22.00. The results of the study obtained provide the conclusion that communication has a positive and significant effect on organizational performance, commitment has a positive effect on organizational performance, organizational culture has a positive effect on organizational performance and communication, commitment and organizational culture together affect organizational performance.

Dayuk Feqomara Dewi; Nayyifatul Fitriah; Kurnia Sari; Zenol Rosul; Mu’alimin Mu’alimin

Al-Tarbiyah: Jurnal Ilmu Pendidikan Islam 2024 STAI YPIQ BAUBAU, SULAWESI TENGGARA

Conflict management strategies are key to creating harmonious collaboration and improving organizational performance in both educational and general organizational contexts. Poorly managed conflicts can hinder productivity and create tension, but with the right strategies, conflicts can be transformed into opportunities for innovation and process improvement. This study uses a literature review method to analyze various conflict management strategies, such as open communication, mediation, and routine evaluation, which are effective in resolving conflicts and fostering synergy among organizational members. The findings show that implementing these strategies can enhance cooperation, improve interpersonal relationships, and support the achievement of organizational goals optimally.

Dimas Altino Kasisyah; Nortje Anita Kumaat

Intellektika : Jurnal Ilmiah Mahasiswa 2024 STIKes Ibnu Sina Ajibarang

This study aims to analyze management at Atlas Sport Club Surabaya, covering aspects of planning, organizing, directing, and controlling. The research employs a descriptive qualitative approach, using a survey focused on descriptive methods. The sampling technique used is snowball sampling, with subjects including HRD, the gym manager, fitness instructors, graphic designers, the head of marketing, and marketing communications. The instruments used include observation sheets, interviews, and documentation. Data analysis is conducted through steps of reduction and presentation to draw conclusions. The research findings indicate that: (1) Planning at the Fitness Center Atlas Sport Club Surabaya has been aligned with organizational goals. The plans include well-structured long-term and short-term work programs based on sports management principles. (2) The organizing aspect shows a harmonious working relationship between the manager, fitness instructors, and the front office, reflecting alignment with sports management practices. The organizational structure has been effectively coordinated, with the manager maintaining an open attitude and motivation to enhance the fitness center's well-being. Each employee performs tasks in accordance with the terms outlined in their contracts. Directing at the fitness center is effectively carried out through team formation that involves a personal approach to employees. (3) Employee direction can occur at any time by leaders, including the owner, manager, and HRD. Direction from the manager and HRD takes place daily via WhatsApp groups. (4) Supervision at the fitness center is conducted effectively. HRD and the team perform daily evaluations, while the manager conducts monthly evaluations alongside financial reports and target achievements.In conclusion, management at the Atlas Sport Club Fitness Center in Surabaya operates according to management functions. The study suggests that Atlas Sport Club should address infrastructure improvements for facilities that are beginning to deteriorate, and it is recommended that the fitness center add more equipment to support operations.

Dyah Palupiningtyas; Krisnawati Setyaningrum Nugraheni; Aletta Dewi Maria; C Susmono Widagdo

International Journal of Management Science and Entrepreneurship 2024 International Forum of Researchers and Lecturers

This study aims to evaluate the implementation of Green Human Resource Management (GHRM) policies and their impact on the performance and career development of young talent in star-rated hotels in Semarang City that have adopted the Green Hotel concept. Using a qualitative approach and case study design, data were collected through semi-structured interviews with young employees, HR managers, and hotel management, as well as direct observation and document analysis. The results show that GHRM practices, such as recruitment and selection, training and development, performance appraisal, and employee involvement, have been implemented with varying levels of depth across these hotels. GHRM practices have been shown to positively impact the performance of young employees and open up career development opportunities. However, the effectiveness of GHRM implementation is influenced by various factors, such as management commitment, policy clarity, training quality, resource availability, organizational culture, and communication and feedback systems. The findings of this study contribute theoretically to the GHRM and strategic HRM literature and provide practical implications for HR management in the hospitality industry in supporting sustainable tourism development. These results highlight the importance of synergy between GHRM policies and managerial commitment in creating a work environment that supports sustainability and employee career development, particularly for young talent who have the potential to become future leaders.

Affan Yusra; Rasimin Rasimin; Freddi Sarman

Proceeding of the International Conference on Global Education and Learning 2024 Asosiasi Riset Ilmu Pendidikan Indonesia

This research focuses on identifying and evaluating unmet academic counseling needs for guidance and counseling students at Jambi University. Academic counseling is crucial for supporting students' academic achievement and professional development. However, challenges such as ineffective communication with academic advisors, limited access to services, and low student awareness of counseling benefits can hinder learning and skill development. The study aims to explore specific unmet counseling needs and barriers to utilizing guidance services at the university. Using a qualitative approach with semi-structured interviews, the research is grounded in Trautwein and Bosse’s academic counseling theory and Knowles' theory of needs. Data analysis is conducted through thematic and narrative approaches. Findings show that, similar to studies on German students, individual and organizational counseling needs are prioritized over learning and social needs. This reflects concerns among Jambi University students about understanding their major, setting academic goals, comprehending the curriculum, and lack of preparation for academic challenges. The research ultimately provides recommendations to enhance the effectiveness of academic counseling services at the university.

Abdur Rozaq; Yova Hamdani; Eka Putrilhiya; Nur Liani; Mu’allimin Mu’allimin

Karakter : Jurnal Riset Ilmu Pendidikan Islam 2024 Asosiasi Riset Ilmu Pendidikan Agama dan Filsafat Indonesia

Conflict management is a crucial element in organizational management aimed at effectively improving performance. Poorly managed conflicts can lead to decreased productivity, interpersonal tension, and disruptions in achieving organizational goals. However, when managed with the right strategies, conflicts can act as catalysts for innovation, collaboration, and process improvement. This study uses a literature review method to analyze theories and empirical findings on the urgency of conflict management in organizations. The results show that strategies such as open communication, mediation, and routine evaluation play a significant role in transforming conflicts into opportunities. By implementing effective conflict management, organizations can create a harmonious work environment, enhance collaboration among members, and optimize goal achievement.  

Dhiyandra Prasetya Gusti; Fauzan Azima; Refky Genta Saputra; Rhizqi Dwiputra Ramadhan; April Laksana

Studi Administrasi Publik dan ilmu Komunikasi 2024 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

An inclusive work environment is an important element in supporting employee productivity and well-being in modern organizations. This research aims to explore the role of Human Relations in creating an inclusive work environment, where diversity is respected and every individual feels accepted and supported to develop. Using a qualitative approach with phenomenological methods, this research collects data through in-depth interviews and participant observation of employees from various backgrounds. The research results show that Human Relations has a central role in designing diversity policies, implementing inclusion training, facilitating cross-cultural communication, and handling conflicts related to individual differences. In addition, it was found that support from top management and organizational commitment were key factors in successfully creating an inclusive environment. These findings indicate that effective Human Relations practices can increase employee engagement, reduce turnover, and build a more open and innovative organizational culture. It is hoped that this research can become a reference for organizations in developing Human Relations strategies that focus on inclusion and diversity.

Erna Dwi Lestari; Misbahul Ulum; Wardatut Thoyyibah; Moh. Syafri Ramdhana; Mu’allimin Mu’allimin

Jurnal Insan Pendidikan dan Sosial Humaniora 2024 International Forum of Researchers and Lecturers

Leadership plays a crucial role in conflict management within educational organizations. Conflicts, whether interpersonal or structural, are inevitable due to differences in backgrounds, interests, and objectives among individuals within the organization. This study aims to analyze the role of leadership in identifying, managing, and effectively resolving conflicts. Using a qualitative descriptive approach, the research explores leadership styles such as transformational and collaborative leadership, which contribute to constructive conflict management. The results of the study indicate that leaders in educational organizations act as mediators, facilitators, and decision-makers capable of addressing conflicts through open and dialogical communication approaches. Furthermore, an inclusive, transparent, and justice-based organizational culture is identified as a key element in preventing future conflicts. Effective conflict management not only resolves issues but also strengthens interpersonal relationships and enhances overall organizational performance.

Adinda Dwi Mulyani; Sahrul Sodikin; Suheti Suheti; Annisa Putria Rachmawati; April Laksana

Federalisme : Jurnal Kajian Hukum dan Ilmu Komunikasi 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

This study shows that team collaboration dynamics greatly affect work quality and goal achievement. These dynamics include various elements, including communication, coordination, interdependence, and trust among team members. The methodology of this study aims to provide detailed insights into team collaboration dynamics and work efficiency, with a focus on organizational success in achieving organizational goals. The interpersonal communication patterns of managers that were found and had a significant impact on Caffe Otsukohi team performance were democratic communication patterns and laissez-faire communication patterns. Supporting factors for interpersonal communication between managers and Caffe Otsukohi employees include transformational leadership, a positive work environment, effective communication channels, and shared goals.

Arga Parulian; Hasyim Ahmad; Anastina Tahjoo

Journal of Educational Innovation and Public Health 2024 Pusat Riset dan Inovasi Nasional

Employee commitment in an organization is not just carrying out their duties and obligations as employees in accordance with their job descriptions, but doing their best with their thoughts, attention, ideas, and dedication to produce the best for the organization. The problem that occurred at X Hospital Central Jakarta was the decreasing employee commitment related to the lack of employee intensity to stay working for a long time at X Hospital Central Jakarta and there were still employees who left the work hours room with a percentage of 27%, thus reducing the overall performance of the hospital and the lack of supporting work facilities. The purpose of this study was to analyze the influence of democratic leadership style and organizational culture simultaneously on employee commitment mediated by the work environment. This research method is quantitative causality against 64 non-medical employees who have worked for at least 6 months at X Hospital Central Jakarta. The sampling method was total sampling. The data analysis method used was the Three Box Method and the Path Analysis Method with SEM AMOS. The results of the study found that democratic leadership style and organizational culture simultaneously have a positive effect on employee commitment with the mediation of the work environment, democratic leadership style does not affect employee commitment, democratic leadership style does not affect the work environment, organizational culture does not affect employee commitment, organizational culture has a positive effect on the work environment, the work environment has a positive effect on employee commitment. The implications of the study in theory will prove the influence of research variables and in managerial terms will further improve the system of facilities for work facilities and improve communication between leaders and employees in hospitals. Suggestions for the need for attention from the hospital management to improve work facilities and improve communication between leaders and employees.

Hari Wahyudi; Mega Nugraha; Sunarto Sunarto

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2024 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Hari Wahyudi, English translation. This study aims to describe the effectiveness of the company's waste control at the Prabumulih City Environmental Service. This research was conducted for three months using a descriptive qualitative approach. Data was collected through interviews, observation, and documentation. Data analysis techniques were carried out by presenting data, reducing data, and drawing conclusions. The results showed that from the aspect of Organizational Characteristics, namely the form of supervision carried out by the Environmental Service through employees who worked in the field, it was approved and recommended by the Head of the Department of Environment. For specialized employees or field staff who carry out supervision, there must be a specialization to support better work abilities, as well as DLH employees in carrying out their duties, namely supervising companies that are directly related, more flexible and able to adapt, if this is indeed the case. not something urgent. For the Environmental Characteristic aspect, it is important for employees to adapt to the work environment, in this case, the Prabumulih City DLH employees must be able to adjust the conditions in the DLH office and also adapt to the conditions in the field in carrying out supervision in the hope that any decisions to be taken are right there. Aspects of Employee Characteristics, namely DLH employees in having good quality because they are in accordance with the educational qualifications and skills possessed, then also in carrying out employee duties ensuring that every company in Prabumulih City can progress but still ensuring the environment in the form of rivers, land and others does not damaged by pollution. As for the aspects of Management Policy and Practice, namely internal vertical and horizontal communication within the DLH Department, it is quite good, then communication with other institutions is also quite good. Then at the DLH Office, there are rarely awards given to employees, so it can be said that the reward system has not been able to stimulate employees to seek effective performance creation and performance and performance development.

Ihya Sunnata Rosul; Arif Hartono

Jurnal Penelitian Manajemen dan Inovasi Riset 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study was conducted to determine the effect of communication and organizational culture on employee performance through motivation as a mediating variable. This study is quantitative. The sample in this study amounted to 55 respondents based on purposive sampling technique. The study was conducted using a test tool in the form of SmartPLS 4.0. The results of the study indicate that communication and organizational culture have a positive and significant effect on employee performance through motivation as a mediating variable.

Hari Wahyudi; Mega Nugraha; Sunarto Sunarto

Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Hari Wahyudi, English translation. This study aims to describe the effectiveness of the company's waste control at the Prabumulih City Environmental Service. This research was conducted for three months using a descriptive qualitative approach. Data was collected through interviews, observation, and documentation. Data analysis techniques were carried out by presenting data, reducing data, and drawing conclusions. The results showed that from the aspect of Organizational Characteristics, namely the form of supervision carried out by the Environmental Service through employees who worked in the field, it was approved and recommended by the Head of the Department of Environment. For specialized employees or field staff who carry out supervision, there must be a specialization to support better work abilities, as well as DLH employees in carrying out their duties, namely supervising companies that are directly related, more flexible and able to adapt, if this is indeed the case. not something urgent. For the Environmental Characteristic aspect, it is important for employees to adapt to the work environment, in this case, the Prabumulih City DLH employees must be able to adjust the conditions in the DLH office and also adapt to the conditions in the field in carrying out supervision in the hope that any decisions to be taken are right there. Aspects of Employee Characteristics, namely DLH employees in having good quality because they are in accordance with the educational qualifications and skills possessed, then also in carrying out employee duties ensuring that every company in Prabumulih City can progress but still ensuring the environment in the form of rivers, land and others does not damaged by pollution. As for the aspects of Management Policy and Practice, namely internal vertical and horizontal communication within the DLH Department, it is quite good, then communication with other institutions is also quite good. Then at the DLH Office, there are rarely awards given to employees, so it can be said that the reward system has not been able to stimulate employees to seek effective performance creation and performance and performance development.

Khoirudin Khoirudin; Ignasius Hendrasmo; Muhammad Abduh

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2024 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Khoirudin. Effectiveness of District Integrated Administration Services (PATEN) on Public Services at the Banyuasin III Sub-district Office of Banyuasin Regency. This study aims to describe the effectiveness of the District Integrated Administration Service (PATEN) on public services at the Banyuasin III District Head Office, Banyuasin Regency. This research was conducted for three months using a quantitative approach. Data was collected through questionnaires, observation, and documentation. Data analysis techniques are carried out by presenting data, reducing data, and drawing conclusions. The results showed that the organizational characteristics in Banyuasin III District in providing administrative services were quite good, where the organizational structure and management went well, each employee had individual skills and abilities that could be developed as well as good adaptability in dealing with situations. certain situations. Environmental characteristics, in administrative services in the District, can be said to be able to read the environmental situation and adjust to existing conditions, meaning that they continue to learn and work well in order to serve the needs of the community in today's modern era. Employees, besides that they must continue to learn and develop in the face of the increasing needs of the community in managing administration in the District, on the other hand they must also behave well and be trustworthy in carrying out their duties. Vertical and horizontal communication at the Banyuasin III District Office has been running well. Then for the reward itself, although it has not been fully implemented, it has been carried out gradually to improve employee performance. As for the attention to employees is quite good.

Yudha Saputra; Ignasius Hendrasmo; Muhammad Abduh

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2024 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Implementation of the Policy on Import of Goods Using ASEAN-India Facilities at the Palembang Customs and Excise Supervision and Service Office. This research aims to: 1) Implementation of the Policy on Import of Goods Using ASEAN-India Facilities at the Palembang Customs and Excise Supervision and Service Office; 2) Describe and analyze the supporting and inhibiting factors for the Implementation of the Import of Goods Policy Using ASEAN-India Facilities at the Palembang Customs and Excise Supervision and Service Office. This research uses research using a descriptive method is research that is directed to provide symptoms, facts, or events, systematically and accurately, regarding the characteristics of a certain population or region. In descriptive research, it is not necessary to look for or explain interrelationships by testing hypotheses.  The results of the study show that: 1) Communication has been well established. Communication is carried out between fellow employees, related agencies/parties, and also with service users; 2) Resources are good and supportive, both in terms of infrastructure, training, and others. However, there are still shortcomings that must be followed up immediately, namely the need for competent employees in several fields, namely import duty revenue analysts and the lack of employees who specialize in handling import duties; 3) The attitude of the implementers can be said to be good, as evidenced by the seriousness of the policy implementers in carrying out the duties and mandates given, as well as the high commitment given by the policy implementers; 4) In the Implementation of the Policy on the Import of Goods Using ASEAN-India Facilities at the Palembang Customs and Excise Supervision and Service Office, there are procedures that are passed in the import of goods using ASEAN-India Facilities at the Palembang Customs and Excise Supervision and Service Office, and all are in accordance with existing regulations. Then in the activity of Importing Goods Using ASEAN-India Facilities at the Palembang Customs and Excise Supervision and Service Office, the SOP so far follows the SOP for Notification of Import of Goods. Another thing related to the organizational structure and the division of authority has all been well conceptualized and in accordance with the duties and functions of each policy implementer, so that there is no overlap in carrying out their duties.

R. Nur Amalia; Sri Sundari; Fernandez Hutagalung; Freddy Johanis Rumambi; Marisi Pakpahan

International Journal of Management and Digital Sciences 2024 International Forum of Researchers and Lecturers

Interpersonal communication is communication between a communicator and a communicant. This type of communication is considered the most effective in changing someone's attitude, opinion or behavior, because of its dialogic nature in the form of a conversation. Commitment to the organization means the level of trust and acceptance of the workforce towards the goals of the organization and the desire to remain in the organization which is ultimately reflected in the problems above. This research has several objectives, namely to analyze interpersonal communication skills between school principals and Telekomedika Vocational School teachers and to analyze the organizational commitment of Telekomedika Vocational School teachers. This research uses descriptive qualitative, with the data collected mostly in the form of words or images rather than numbers. The subjects in this research were leaders, teachers and staff at Bogor Telekomedika Vocational School. The research carries out analysis of the data obtained through interviews and other documents by combining and selecting data that is close to suitability related to the research study. The results of the research show that interpersonal communication can be done by improving communication so that they are more motivated to complete the work given by the organization, developing a positive attitude and attention to work in each teacher, setting work goals and trying to improve teachers' work knowledge. It is known that teachers' organizational commitment at Telekomedika Vocational Schools means that teachers as educators and instructors should have a commitment to the organization as a process that is not only limited to creating new ideas or thoughts.  The idea must be implemented through an adoption process, and adoption is the decision to use commitment to the organization as a whole as the best course of action. 

Khansa Mahardika Mulyono; Yefi Dyan Nofa Harumike; Nik Haryanti

Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Effective communication is communication that can produce a change in attitude in each individual which is visible in a communication. This research uses a qualitative approach, with data collection techniques carried out using three techniques which include interviews, documentation, and observation or security. The research was carried out by going directly to the Blitar Regency Communication, Informatics and Statistics Service which is located on Jalan Sudanco Supriyadi Number 17, Bendogerit, Sananwetan District, Blitar City, East Java. The results of this research are based on a series of analysis processes from interview data, observation and documentation, showing that effective organizational communication patterns are very important in improving employee performance at the Blitar Regency Diskominotics. By implementing clear and transparent vertical communication, both from top to bottom and from bottom to top. Meanwhile, supporting and inhibiting factors, organizational communication patterns have a significant impact on improving employee performance. Supporting factors such as continuous training, positive work environment, constructive feedback.

Mohammad Rafdhi Ashari; Aris Wahyu Kuncoro

Jurnal Bisnis Kreatif dan Inovatif 2024 Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

This research aims to analyze the influence of communication skills, organizational culture, and the Competennce on the work effectiveness of Hotel Mercure Serpong Alam Sutera employees. Sampling using a non-probability sampling technique with a saturated sampling type was 63 employees of the Mercure Serpong Alam Sutera Hotel. Data was collected through questionnaires and analyzed using multiple regression analysis. The research results show that organizational culture and competency variables have a significant positive influence on work effectiveness. Meanwhile, the communication variable cannot have a significant influence on work effectiveness at the Mercure Serpong Alam Sutera Hotel.