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Peranan Disiplin dan Evaluasi Kerja untuk Meningkatkan Produktivitas Kinerja Karyawan Aston Batam Hotel & Residence
Fakhrul Rizal
; Mardi Siswoyo
; Fernandez Hutagalung
; Rudianto Rudianto
; Marisi Pakpahan
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Vol 4
, No 3
(2025)
This research explores the significant role of discipline and work evaluation in improving employee performance at Aston Batam Hotel & Residence. The primary objective is to analyze how the enforcement of workplace discipline and the implementation of systematic performance evaluations influence productivity, service quality, and overall operational success within the hospitality sector. Employing a quantitative research methodology, data were collected through structured questionnaires and...
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Analysis of Women's Quota in DPRD Province of DKI Jakarta : Period 2014-2024
Risda Trully Tobing
; Mardi Siswoyo
; Laras Ati
; Freddy J Rumambi
; Marisi Pakpahan
; Pingkan Luciawati Sompi
International Journal of Management and Strategic Business Leadership
Vol 2
, No 1
(2024)
This research aims to analyze the implementation and effectiveness of the women's quota in the Regional House of Representatives (DPRD) of DKI Jakarta Province during the 2014-2024 period. The women's quota is an affirmative policy designed to increase women's representation in the legislature, regulated by Indonesia's electoral law. Although this policy has been implemented, there are still various challenges that hinder women's participation in politics, including cultural, social, and structu...
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Influence Of Merit System Implementation and Employment Relationson Employee Performance at The Bandung Advent Hospital
Ambarwati Ambarwati
; Freddy J. Rumambi
; Dwi Hernuningsih
; Rudianto Rudianto
; Marisi Pakpahan
; Yopi J. Kameo
International Journal of Management Science and Business
Vol 1
, No 4
(2024)
The Merit System is an approach that emphasizes employee assessment based on abilities, achievements, qualifications and work results carried out fairly. Work relationships include interactions between employees with both colleagues and superiors. The Merit System will run well followed by a person's work relationship running harmoniously so that a person will have a commitment to work well. A person's performance is categorized as performing well in accordance with the targets/standards set by...
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The Effect of Competence Work Motivation and Nurse Quality On The Inpatient Service Quality At Bandung Adventist Hospital
Jacqueline Makanoneng
; Rudianto Rudianto
; Sediatmoko Sediatmoko
; Marisi Pakpahan
; Mardi Siswoyo
International Journal of Management Science and Business
Vol 1
, No 4
(2024)
Increasingly tight hospital competition forces hospital management to continue to improve the quality of service, inpatient installation is a facility used by patients for more than 24 hours, so it will greatly affect patient satisfaction, therefore it is important for hospitals to ensure that nurse competence, and Nurse Quality who get work motivation can help hospitals to improve the quality of service. This study aims to analyze the effect of competence, work motivation and Nurse Quality part...
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The Effect of Work Motivation, Work Discipline and Compensation on Employee Performance in the Customer Care Unit of Bandung Adventist Hospital
Anita Sukmawati
; Rudianto Rudianto
; Dwi Hernuningsih
; Freddy Johannis Rumambi
; Marisi Pakpahan
International Journal of Management Science and Entrepreneurship
Vol 1
, No 4
(2024)
Employee performance, particularly in the customer care department, is crucial as all aspects of hospital care related to patient experience. Effective and responsive interactions can enhance patient satisfaction, build trust, and create a supportive environment that aids the healing process. Additionally, customer care employees serve as a bridge between patients and medical staff, ensuring that patients' needs and inquiries are addressed with distinction. Therefore, it is essential for hospita...
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Opportunities and Challenges in Implementing CRM in Class C Private Hospitals: A Case Study
Jeffry Rustandi
; Benny Ranti
; K P Suharyono
; Marisi Pakpahan
International Journal of Management Science and Entrepreneurship
Vol 1
, No 4
(2024)
This study examines the opportunities and challenges of implementing Customer Relationship Management (CRM) in Class C private hospitals in Bogor, Indonesia. Using a mixed-methods approach, the research combines qualitative and quantitative analyses, including SWOT and Quantitative Strategic Planning Matrix (QSPM) methods, to identify the most effective CRM model. Findings reveal the hospital's internal strengths, weaknesses, external opportunities, and threats, offering strategies to improve pa...
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The Influence of Motivation, Incentives, and Work Discipline on Employee Performance in the Finance Department of Bandung Adventist Hospital
Filippus Cahyo Setyawan
; Freddy Johanis Rumambi
; Sri Sundari
; Marisi Pakpahan
; Bambang Rismadi
International Journal of Management
Vol 2
, No 1
(2024)
This study aims to analyze the influence of motivation, incentives, and work discipline on employee performance in the Finance Department of Bandung Adventist Hospital. The method used is multiple linear regression analysis to determine the relationship between independent variables (motivation, incentives, and work discipline) and the dependent variable (employee performance). The analysis results indicate that motivation has a significant and positive effect on employee performance, with a reg...
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The Influence of Nurses Performance, Facilities and Service Quality Towards Patient Satisfaction at the Outpatient Installation of Advent Hospital Bandung
Ardi Peterson Seran
; Freddy Johanis Rumambi
; Nofrisel Nofrisel
; Mardi Suharyono
; Rudianto Rudianto
; Marisi Pakpahan
International Journal of Entrepreneurship and Management
Vol 1
, No 4
(2024)
Installation take care road is one of facility House the most sick used by clients or patient and also is access First for every patient For get the care needed , so that very important for House Sick For ensure that every means infrastructure , and also the provision of quality human resources For ensure quality service in maintain satisfaction patient . Research This done For know influence partial and simultaneous from performance nurses , facilities , and quality service to satisfaction pati...
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Analysis of the Role of Digital Marketing in the Development of Micro, Small and Medium Enterprises (MSMEs) in Cibinong District
Iman Arief Setiawan
; Rudianto Rudianto
; Alfred Inkiriwang
; Marisi Pakpahan
International Journal of Management
Vol 2
, No 1
(2024)
This study aims to analyze the role of digital development marketing in supporting the growth of Micro, Small, and Medium Enterprises (MSMEs) in Cibinong District. Along with the increasing internet penetration and use of social media, digital marketing has become a strategic tool to increase market reach and competitiveness of MSMEs. The research method used is descriptive qualitative, with data collection through interviews, observations, and literature studies. The results of the study indica...
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The Role of Women Leaders in Increasing Satisfaction Customers at Honda Car Dealers in the Digitalization Era
Christine Indrianny Tanod
; Freddy Johanis Rumambi
; Larasati Larasati
; Marisi Pakpahan
International Journal of Entrepreneurship and Management
Vol 1
, No 4
(2024)
This thesis investigates the role of female leaders in enhancing customer satisfaction at Honda car dealers in the digitalization era. As technological advances reshape consumer behaviors and expectations, understanding how female leadership can impact customer experiences in the automotive industry becomes crucial. The research employs a quantitative approach, using surveys to collect data from customers of Honda dealers across various locations. Data analysis involves descriptive statistics an...
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