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Menampilkan 1–7 dari 7 artikel
Influence Of Merit System Implementation and Employment Relationson Employee Performance at The Bandung Advent Hospital
Ambarwati Ambarwati
; Freddy J. Rumambi
; Dwi Hernuningsih
; Rudianto Rudianto
; Marisi Pakpahan
; Yopi J. Kameo
International Journal of Management Science and Business
Vol 1
, No 4
(2024)
The Merit System is an approach that emphasizes employee assessment based on abilities, achievements, qualifications and work results carried out fairly. Work relationships include interactions between employees with both colleagues and superiors. The Merit System will run well followed by a person's work relationship running harmoniously so that a person will have a commitment to work well. A person's performance is categorized as performing well in accordance with the targets/standards set by...
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The Effect of Competence Work Motivation and Nurse Quality On The Inpatient Service Quality At Bandung Adventist Hospital
Jacqueline Makanoneng
; Rudianto Rudianto
; Sediatmoko Sediatmoko
; Marisi Pakpahan
; Mardi Siswoyo
International Journal of Management Science and Business
Vol 1
, No 4
(2024)
Increasingly tight hospital competition forces hospital management to continue to improve the quality of service, inpatient installation is a facility used by patients for more than 24 hours, so it will greatly affect patient satisfaction, therefore it is important for hospitals to ensure that nurse competence, and Nurse Quality who get work motivation can help hospitals to improve the quality of service. This study aims to analyze the effect of competence, work motivation and Nurse Quality part...
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The Effect of Work Motivation, Work Discipline and Compensation on Employee Performance in the Customer Care Unit of Bandung Adventist Hospital
Anita Sukmawati
; Rudianto Rudianto
; Dwi Hernuningsih
; Freddy Johannis Rumambi
; Marisi Pakpahan
International Journal of Management Science and Entrepreneurship
Vol 1
, No 4
(2024)
Employee performance, particularly in the customer care department, is crucial as all aspects of hospital care related to patient experience. Effective and responsive interactions can enhance patient satisfaction, build trust, and create a supportive environment that aids the healing process. Additionally, customer care employees serve as a bridge between patients and medical staff, ensuring that patients' needs and inquiries are addressed with distinction. Therefore, it is essential for hospita...
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Opportunities and Challenges in Implementing CRM in Class C Private Hospitals: A Case Study
Jeffry Rustandi
; Benny Ranti
; K P Suharyono
; Marisi Pakpahan
International Journal of Management Science and Entrepreneurship
Vol 1
, No 4
(2024)
This study examines the opportunities and challenges of implementing Customer Relationship Management (CRM) in Class C private hospitals in Bogor, Indonesia. Using a mixed-methods approach, the research combines qualitative and quantitative analyses, including SWOT and Quantitative Strategic Planning Matrix (QSPM) methods, to identify the most effective CRM model. Findings reveal the hospital's internal strengths, weaknesses, external opportunities, and threats, offering strategies to improve pa...
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Evaluation Of The Flipped Learning Program In Improving Students' English Proficiency At Lembaga Bahasa LIA Cibinong
Rhinomuraena Murtoaji Abikusno
; Sri Sundari
; Auderey G. D. Tangkudung
; Marisi Pakpahan
; Rudianto Rudianto
International Journal of Management and Digital Sciences
Vol 1
, No 4
(2024)
This study analyzesthe effectiveness of the flipped learning program in enhancing the English language proficiency of students at LembagaBahasa LIA Cibinong. Using a descriptive qualitative approach, the study adopts the Kirkpatrick evaluation model, which includes four aspects: student reactions, the learning process, behavior change, and the final outcomes of the program implementation. Data were collected through observation, interviews, and documentation, and analyzed through stages of conde...
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The Role Of Organizational Culture In Career Development For Improving Employee Performance At Perumda Tirta Pakuan Bogor
Teguh Setiadi
; Mardi Siswoyo
; Fernandez Hutagalung
; Sri Sundari
; Marisi Pakpahan
International Journal of Management and Digital Sciences
Vol 1
, No 4
(2024)
The success of Perumda Tirta Pakuan Bogor is greatly influenced by the performance of its employees. Good work results can help Perumda Tirta Pakuan Bogor in achieving the goals and objectives that have been set. In other words, the better the employee's performance, the easier it will be to achieve the goals of Perumda Tirta Pakuan Bogor. On the other hand, if employee performance is low, it is not easy for Perumda Tirta Pakuan Bogor to achieve its goals. So the role of employee performance is...
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Improving Interpersonal Communication Skills In Forming Organizational Commitment At Telekomedika Vocational High School In Bogor
R. Nur Amalia
; Sri Sundari
; Fernandez Hutagalung
; Freddy Johanis Rumambi
; Marisi Pakpahan
International Journal of Management and Digital Sciences
Vol 1
, No 4
(2024)
Interpersonal communication is communication between a communicator and a communicant. This type of communication is considered the most effective in changing someone's attitude, opinion or behavior, because of its dialogic nature in the form of a conversation. Commitment to the organization means the level of trust and acceptance of the workforce towards the goals of the organization and the desire to remain in the organization which is ultimately reflected in the problems above. This research...
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