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Pengaruh Layanan Chat Online dan Kecepatan Respon terhadap Kepuasan Pelanggan
Jurnal Penelitian Manajemen dan Inovasi Riset
Vol 4
, No 3
(2026)
The development of the digital economy has driven increased customer interaction through online chat services, making customer satisfaction a key factor in business success. Response speed and chat service quality are two important aspects in shaping the customer experience, but previous research has tended to examine them separately. This study aims to analyze the influence of online chat services and response speed on customer satisfaction partially and simultaneously. The method used is a qua...
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Analisis Perilaku Konsumen terhadap Saluran Digital dan Fisik terhadap Strategi Omnichannel pada Multiple Case Study UMKM Bali
Jurnal Manajemen Riset Inovasi
Vol 4
, No 2
(2026)
The development of digital technology and internet penetration are driving changes in consumer behavior and demanding that MSMEs not only adapt but also understand the operational motives and marketing channel integration strategies to face competition in the digital era. This study aims to examine the operational motives and technical adaptation processes of Micro, Small, and Medium Enterprises (MSMEs) in Bali in integrating online and offline marketing channels through an omnichannel strategy...
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Dampak Hoaks Kenaikan Bahan Bakar Minyak di Platform X (2024-2026) terhadap Polarisasi Masyarakat
Jurnal Penelitian Komunikasi dan Sosialisasi
Vol 2
, No 2
(2026)
This research critically investigates the circulation of disinformation concerning the instability of fuel prices on the digital platform X and its subsequent implications for the polarization of modern society. In an era where unverified economic news frequently dictates public reaction, fake news often acts as a potent catalyst for mass anxiety. By implementing a quantitative framework driven by lexicon-based computational sentiment analysis, this study effectively processed a dataset of 500 p...
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Examining the Role of Islamic Financing in Enhancing Bank Efficiency and Stability: A Moderation Analysis of NPF
International Journal of Economics and Management Sciences
Vol 3
, No 2
(2026)
Using Non Performing Financing (NPF) as a moderating variable, this study looks at how profit sharing and profit margin financing affect the effectiveness and stability of Islamic banks in Indonesia. The primary topic discussed is how various Islamic financing arrangements affect the operational effectiveness and financial stability of banks, as well as whether credit risk enhances or diminishes these connections. This study aims to examine the direct impacts of financing modalities as well as t...
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Analisis Hubungan Gaji, Tunjangan, dan Produktivitas Karyawan terhadap Profitabilitas Perusahaan
Riset Ilmu Manajemen Bisnis dan Akuntansi
Vol 4
, No 2
(2026)
This study aims to analyze the relationship between salaries, allowances, and employee productivity on company profitability. Human resources are an important factor in determining organizational success because employee quality and performance directly influence the achievement of company goals. Providing appropriate compensation, including salaries and allowances, can increase employee motivation, job satisfaction, and loyalty, thereby encouraging higher work productivity. High productivity re...
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Pengaruh Kualitas Pelayanan SDM terhadap Kepuasan Pasien Pengguna Layanan Telemedicine
Dewi Agustina
; Annisa Zahra
; Aprillia Dwi Astuti
; Sahkira Nabila Utami Siregar
; Suci Ramadhani Rangkuti
; Rabiatul Chazali
; Ajeng Andini
; Safira Zahara
; Aulia Nazwa Fathurahmi
; Mely Febriani
; Amelia Putri Amanda
; Sry Wulan Silaban
; Audy Vimala Sari
Jurnal Ilmu Kesehatan dan Gizi
Vol 4
, No 2
(2026)
Telemedicine is a technology-based healthcare innovation that can improve access and efficiency. The quality of service provided by human resources (HR) plays a crucial role in determining patient satisfaction. This study aims to analyze the influence of HR service quality on patient satisfaction among telemedicine users. The method used was a literature review using a qualitative descriptive approach through analysis of scientific articles from various databases published between 2020 and 2025....
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Implementasi Layanan Bimbingan Kelompok dengan Teknik Sosiodrama untuk Meningkatkan Kepercayaan Diri pada Siswa SMP di Tana Toraja Kelas VII
Sabar : Jurnal Pendidikan Agama Kristen dan Katolik
Vol 3
, No 2
(2026)
This study focused on addressing the problem of low self-confidence among seventh-grade students at SMP In Tana Toraja. The issue was identified through several behaviors, such as difficulty in voicing opinions, lack of courage to stand in front of the class, and minimal participation during the learning process. To address the identified issue, the study was designed to enhance students’ self-confidence through group guidance activities incorporating the sociodrama technique. This investigation...
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Peningkatan Kepercayaan Diri Siswa Kelas X SMK yang Mengalami Kecemasan Berbicara di Depan Kelas Melalui Layanan Bimbingan Kelompok Teknik Role Playing
Sabar : Jurnal Pendidikan Agama Kristen dan Katolik
Vol 3
, No 2
(2026)
The development of a student's personality, particularly during classroom interaction, is heavily influenced by their level of self-confidence. A lack of self-assurance often leads to public speaking anxiety, which subsequently restricts student engagement and diminishes academic performance. This phenomenon is frequently identified among tenth-grade Vocational High School (SMK) students who are navigating a period of environmental transition. This research focuses on enhancing the self-confiden...
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Boosting English Vocabulary Acquisition through Daily Duolingo Practice: A Pre-Experimental Study on Pharmacy Students
International Journal of Education and Literature
Vol 5
, No 1
(2026)
Education involves acquiring knowledge and skills, with English learning being a skill-based process that requires consistent and engaging practice. In the digital era, mobile applications have emerged as effective tools to overcome traditional limitations in language learning. This study investigates the effectiveness of the Duolingo application in enhancing English vocabulary among university students. A pre-experimental one-group pretest-posttest design was employed involving 40 first-semeste...
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The Role of Work-Life Balance, Motivation, and Work Environment on Employee Performance of PT Pupuk Indonesia (Persero) Regional 2
International Journal of Economics, Management and Accounting
Vol 3
, No 1
(2026)
This article analyzes the role of Work-Life Balance, Motivation, and Work Environment on Employee Performance in the manufacturing industry. Work-Life Balance (WLB) can be measured on time management, mental health, job satisfaction, and overall performance. Work Motivation is seen from intrinsic and extrinsic factors, while the Work Environment is seen from a conducive, safe, and comfortable atmosphere. This study uses a quantitative approach using SmartPLS. This method was chosen because of it...
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