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Menampilkan 1–8 dari 8 artikel
Service Quality and Communication Mediating Services-cape Effects on Patient Experience in Pharmacy Installation
Ketut Yuliani Wijaya
; Rokiah Kusumapradja
; Muhammad Fachruddin Arrozi
International Journal of Management Science and Entrepreneurship
Vol 3
, No 1
(2026)
Patient experience reflects patient’s comprehensive perceptions of service quality, the physical environment, and communication with healthcare providers. This study was motivated by the need to foster positive patient experience in the Pharmacy Installation of Graha Sehat Hospital, Probolinggo through improvements in service quality, servicescape, and effective communication. The objective of this research was to analyze the effects of service quality and servicescape on patient experience, wit...
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Influence of Healthscapes and Mimetic Desire on Birthing Place Choice Mediated by Perceived Value
Namira Azzahra
; MF Arrozi Adhikara
; Rokiah Kusumapradja
International Journal of Health and Medicine
Vol 3
, No 1
(2026)
RS at Kemayoran continues to experience low conversion of antenatal care (ANC) patients to delivery services, with a conversion rate of 6.9% in 2024. The maternity ward Bed Occupancy Rate (BOR) also remains below national standards. Preliminary assessments indicate dissatisfaction with the hospital’s healthscape, low mimetic desire reflected in limited recommendations, and suboptimal perceived value. This study examines the effects of healthscape and mimetic desire on childbirth location decisio...
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Determinants of Experiential Marketing on the Intention to Use Outpatient Services in Class C Hospital
Lucki Lucki
; MF. Arrozi Adhikara
; Rokiah Kusumapradja
International Journal of Management and Digital Sciences
Vol 2
, No 4
(2025)
Introduction: Experiential marketing has become a growing trend in promotional activities by emphasizing personalization and active customer involvement. Preliminary observations indicate a decline in outpatient visits among patients with general insurance and non-JKN coverage in 2023, which may be influenced by a decrease in their intention to use outpatient services. This condition highlights the need for hospitals to implement experiential marketing strategies to enhance patient interest and...
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The Influence of Patient Engagement and Effective Communication on ED Image with Service Quality as a Moderating Variable
Athika Rodhya
; Rokiah Kusumapradja
; Wahyuni Dian
International Journal of Management and Digital Sciences
Vol 2
, No 3
(2025)
This study investigates the influence of patient involvement and effective communication on the image of the Emergency Department (ED) at Dr. Dradjat Prawiranegara Regional Hospital in Serang, with service quality acting as a moderating variable. Utilizing a quantitative research method, data were collected through questionnaires distributed to 315 patients who received emergency care services between October 1 and November 1, 2024. The data were analyzed using multiple regression analysis and M...
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The Role of Benevolence Trust as Mediating Variable in Improving Patients' Decisions in Choosing Inpatient Services at Class C Hospital
Entin Kartikasari
; Rokiah Kusumapradja
; Intan Silviana Mustikawati
International Journal of Management Science and Entrepreneurship
Vol 2
, No 2
(2025)
As one of the oldest hospitals in Bekasi Regency, KM I Hospital is required to remain trusted by patients in choosing health services including inpatient care. The decline in BOR (Bed Occupancy Rate) experienced by KM I Hospital in the last 1 year indicates that hospital marketing needs to be improved. This study aims to analyze the effect of competitive advantage and informational reference groups on patient's decision in choosing inpatient services with benevolence trust as an intervening var...
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The Influence Of Clinical Skills and Supervision Techniques On the Implementation Of Patient Safety Standards With Caring Behavior as An Intervening Variable in Inpatient Nurses at Rsau Soemitro
Dwi Yanti Elok Palupi
; Kemala Rita
; Nofierni Nofierni
; Rokiah Kusumapradja
Jurnal ilmu Kesehatan Umum
Vol 3
, No 2
(2025)
The implementation of patient safety standards is a major challenge in healthcare services, particularly in hospitals such as RSAU Soemitro. Data indicates that there were 25 patient safety incidents in the Inpatient Installation in 2023, with falls being the most common case (9), followed by nosocomial infections, medication errors (4), and the absence of patient identification bracelets during surgery (7). This study aims to analyze the influence of clinical skills and supervisory techniques o...
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Analysis of the Influence of Family Support and Medical Personnel, Medical Personnel Competence on Childbirth Planning Decisions with Patient Experience at the Obstetrics Polyclinic as an Intervening Variable at Mayapada Hospital Kuningan
Denny Khusen
; Natsir Nugroho
; Idrus Jus'at
; Rokiah Kusumapradja
Jurnal Ventilator: Jurnal riset ilmu kesehatan dan Keperawatan
Vol 3
, No 1
(2025)
The background of this research is relevant to evaluate and improve services in Mayapada Hospital Kuningan , especially in the obstetrics polyclinic. By understanding the relationship between family support and medical personnel, medical personnel competence, patient experience to the obstetrics polyclinic as an intervening variable, and the decision of the birth plan. In addition, there is also a need to evaluate the factors that influence the decision of the birth plan. The purpose of the stud...
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The Influence of Work Motivation, Leadership Style, and Organizational Citizenship Behavior on Nurses' Turnover Intention at Mitra Jambi Hospital
Febrian Tan Jaya
; Rokiah Kusumapradja
; Intan Silviana Mustikawati
Jurnal ilmu Kesehatan Umum
Vol 2
, No 4
(2024)
Background: Nurse turnover intention is a significant problem for hospitals, including RS Mitra Jambi, as it can affect operational stability and the quality of healthcare services. A decrease in the number of experienced nurses can negatively impact the effectiveness of hospital services. Therefore, it is important to understand the factors influencing turnover intention, such as work motivation, leadership style, and Organizational Citizenship Behavior (OCB) culture. Objective: This study aime...
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