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Menampilkan 1–10 dari 14 artikel
Understanding Organizational Citizenship Behavior: The Roles of Personality, Work Engagement, and Work Motivation
Defi Cynthia Dewi
; Rokiah Kusumapradja
; Duta Liana
; Noorsidi Aizuddin Bin Mat Noor
International Journal of Economics, Management and Accounting
Vol 3
, No 1
(2026)
This study examines the impact of personality and work engagement on Organizational Citizenship Behavior (OCB), with work motivation serving as a mediating variable, among inpatient nurses at South Jakarta Type B Hospital. OCB is crucial for enhancing organizational performance and service quality, especially in healthcare settings, where nurses' extra-role behaviors significantly contribute to patient care. The research utilized a quantitative approach with a survey design, involving 143 nurses...
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Service Quality and Communication Mediating Services-cape Effects on Patient Experience in Pharmacy Installation
Ketut Yuliani Wijaya
; Rokiah Kusumapradja
; Muhammad Fachruddin Arrozi
International Journal of Management Science and Entrepreneurship
Vol 3
, No 1
(2026)
Patient experience reflects patient’s comprehensive perceptions of service quality, the physical environment, and communication with healthcare providers. This study was motivated by the need to foster positive patient experience in the Pharmacy Installation of Graha Sehat Hospital, Probolinggo through improvements in service quality, servicescape, and effective communication. The objective of this research was to analyze the effects of service quality and servicescape on patient experience, wit...
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The Influence of Self-Compassion and Mindfulness on Nurses’ Caring Behavior
Lia Winarti
; Rokiah Kusumapradja
; Idrus Jusat
International Journal of Economics and Management Sciences
Vol 3
, No 1
(2026)
Caring behavior is the core of high-quality nursing services. In practice, it is influenced by various psychological factors and work-related stress. Self-compassion and mindfulness are believed to help nurses maintain emotional balance in delivering empathetic and humane nursing care. This study aims to analyze the effect of self-compassion and mindfulness on nurses’ caring behavior, with work stress as a mediating variable. A quantitative approach with a cross-sectional design was used. Descri...
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Influence of Healthscapes and Mimetic Desire on Birthing Place Choice Mediated by Perceived Value
Namira Azzahra
; MF Arrozi Adhikara
; Rokiah Kusumapradja
International Journal of Health and Medicine
Vol 3
, No 1
(2026)
RS at Kemayoran continues to experience low conversion of antenatal care (ANC) patients to delivery services, with a conversion rate of 6.9% in 2024. The maternity ward Bed Occupancy Rate (BOR) also remains below national standards. Preliminary assessments indicate dissatisfaction with the hospital’s healthscape, low mimetic desire reflected in limited recommendations, and suboptimal perceived value. This study examines the effects of healthscape and mimetic desire on childbirth location decisio...
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Development of a Handover Model in Medical Services to Improve Service Quality at Hospital X Cikarang
Listia Evalina
; Rokiah Kusumapradja
; Tjipto Rini
; Aytan Azizli
International Journal of Management and Strategic Business Leadership
Vol 2
, No 4
(2025)
This study investigates the clinical handover process as a critical component of patient safety and healthcare service quality in hospital settings. Inconsistent communication, incomplete documentation, and the absence of standardized procedures were identified as major problems contributing to communication failures and potential adverse events. The objective of this research was to develop and test a structured and effective handover model that could improve communication accuracy and document...
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Determinants of Experiential Marketing on the Intention to Use Outpatient Services in Class C Hospital
Lucki Lucki
; MF. Arrozi Adhikara
; Rokiah Kusumapradja
International Journal of Management and Digital Sciences
Vol 2
, No 4
(2025)
Introduction: Experiential marketing has become a growing trend in promotional activities by emphasizing personalization and active customer involvement. Preliminary observations indicate a decline in outpatient visits among patients with general insurance and non-JKN coverage in 2023, which may be influenced by a decrease in their intention to use outpatient services. This condition highlights the need for hospitals to implement experiential marketing strategies to enhance patient interest and...
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The Role of Clinical Leadership and Work Engagement in Improving Patient Safety Culture: Interprofessional Collaboration Mediator at Emhaka Hospital
Meilyana Maria Isabela Kwary
; Rokiah Kusumapradja
; Erry Yudhya Mulyani
Jurnal Ilmu Kesehatan
Vol 2
, No 3
(2025)
This study is motivated by the importance of building an effective patient safety culture in the hospital environment, which can be influenced by factors such as clinical leadership and work engagement. This study aims to analyze the effect of Clinical Leadership and Work Engagement on patient safety culture mediated by Interprofessional Collaboration of nurses at Emhaka Hospital. The research design used was quantitative with a cross-sectional approach. The study sample consisted of 118 nurses...
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The Influence of Patient Engagement and Effective Communication on ED Image with Service Quality as a Moderating Variable
Athika Rodhya
; Rokiah Kusumapradja
; Wahyuni Dian
International Journal of Management and Digital Sciences
Vol 2
, No 3
(2025)
This study investigates the influence of patient involvement and effective communication on the image of the Emergency Department (ED) at Dr. Dradjat Prawiranegara Regional Hospital in Serang, with service quality acting as a moderating variable. Utilizing a quantitative research method, data were collected through questionnaires distributed to 315 patients who received emergency care services between October 1 and November 1, 2024. The data were analyzed using multiple regression analysis and M...
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Effect Perceived of Support and Justice on Deviant Behavior Mediated Emotional Labor in Bhayangkara Hospital
Putri Sari Sumarty Meliala
; Rina Anindita
; Rokiah Kusumapradja
International Journal of Management and Strategic Business Leadership
Vol 2
, No 2
(2025)
Background: Deviant work behavior in the health service sector can reduce the performance of officers and hospital performance. The problem at Bhayangkara Hospital Class IV Mamuju is that there are symptoms of deviant work behavior based on the results of a preliminary survey. Research purposes: The purpose of this research is to provide solutions to efforts to reduce deviant behavior in the workplace by identifying factors such as perceived organizational support, perceived organizational justi...
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The Role of Benevolence Trust as Mediating Variable in Improving Patients' Decisions in Choosing Inpatient Services at Class C Hospital
Entin Kartikasari
; Rokiah Kusumapradja
; Intan Silviana Mustikawati
International Journal of Management Science and Entrepreneurship
Vol 2
, No 2
(2025)
As one of the oldest hospitals in Bekasi Regency, KM I Hospital is required to remain trusted by patients in choosing health services including inpatient care. The decline in BOR (Bed Occupancy Rate) experienced by KM I Hospital in the last 1 year indicates that hospital marketing needs to be improved. This study aims to analyze the effect of competitive advantage and informational reference groups on patient's decision in choosing inpatient services with benevolence trust as an intervening var...
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