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Menampilkan 1–2 dari 2 artikel
The Role of Benevolence Trust as Mediating Variable in Improving Patients' Decisions in Choosing Inpatient Services at Class C Hospital
Entin Kartikasari
; Rokiah Kusumapradja
; Intan Silviana Mustikawati
International Journal of Management Science and Entrepreneurship
Vol 2
, No 2
(2025)
As one of the oldest hospitals in Bekasi Regency, KM I Hospital is required to remain trusted by patients in choosing health services including inpatient care. The decline in BOR (Bed Occupancy Rate) experienced by KM I Hospital in the last 1 year indicates that hospital marketing needs to be improved. This study aims to analyze the effect of competitive advantage and informational reference groups on patient's decision in choosing inpatient services with benevolence trust as an intervening var...
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The Influence of Work Motivation, Leadership Style, and Organizational Citizenship Behavior on Nurses' Turnover Intention at Mitra Jambi Hospital
Febrian Tan Jaya
; Rokiah Kusumapradja
; Intan Silviana Mustikawati
Jurnal ilmu Kesehatan Umum
Vol 2
, No 4
(2024)
Background: Nurse turnover intention is a significant problem for hospitals, including RS Mitra Jambi, as it can affect operational stability and the quality of healthcare services. A decrease in the number of experienced nurses can negatively impact the effectiveness of hospital services. Therefore, it is important to understand the factors influencing turnover intention, such as work motivation, leadership style, and Organizational Citizenship Behavior (OCB) culture. Objective: This study aime...
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