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Menampilkan 1–2 dari 2 artikel
The Role of Patient Experience in Improving the Quality of Hospital Services in DKI Jakarta
Alfira Ulfa
; MF. Arrozi Adhikara
; Erry Yudhya Mulyani
International Journal of Management and Digital Sciences
Vol 2
, No 4
(2025)
Hospitals in DKI Jakarta continue to face service quality challenges, including long waiting times, fragmented information systems, and limited patient access to digital health technologies. Although digital transformation and digital literacy are expected to enhance service quality, the mediating role of patient experience remains insufficiently explored. This study investigates the effects of digital transformation and digital literacy on service quality, with patient experience as a mediating...
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Determinants of Experiential Marketing on the Intention to Use Outpatient Services in Class C Hospital
Lucki Lucki
; MF. Arrozi Adhikara
; Rokiah Kusumapradja
International Journal of Management and Digital Sciences
Vol 2
, No 4
(2025)
Introduction: Experiential marketing has become a growing trend in promotional activities by emphasizing personalization and active customer involvement. Preliminary observations indicate a decline in outpatient visits among patients with general insurance and non-JKN coverage in 2023, which may be influenced by a decrease in their intention to use outpatient services. This condition highlights the need for hospitals to implement experiential marketing strategies to enhance patient interest and...
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