Understanding Organizational Citizenship Behavior: The Roles of Personality, Work Engagement, and Work Motivation

Defi Cynthia Dewi ; Rokiah Kusumapradja ; Duta Liana ; Noorsidi Aizuddin Bin Mat Noor
International Journal of Economics, Management and... 📅 2026 Vol 3, No 1 🔗 DOI: 10.61132/ijema.v3i1.1161
Abstract
This study examines the impact of personality and work engagement on Organizational Citizenship Behavior (OCB), with work motivation serving as a mediating variable, among inpatient nurses at South Jakarta Type B Hospital. OCB is crucial for enhancing organizational performance and service quality, especially in healthcare settings, where nurses' extra-role behaviors significantly contribute to patient care. The research utilized a quantitative approach with a survey design, involving 143 nurses from infection and critical inpatient wards. Data were collected through structured questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that personality positively influences both work motivation and OCB. Work engagement also positively impacts work motivation and OCB. Additionally, work motivation significantly affects OCB and partially mediates the relationship between personality, work engagement, and OCB. These findings suggest that fostering nurses' work engagement and motivation, supported by positive personality traits, can enhance OCB, leading to better organizational performance and improved healthcare service quality.
Keywords
Inpatient Nurses; Organizational Citizenship Behavior; Personality; Work Engagement; Work Motivation
How to Cite

Defi Cynthia Dewi, et al. (2026). Understanding Organizational Citizenship Behavior: The Roles of Personality, Work Engagement, and Work Motivation . International Journal of Economics, Management and Accounting, 3(1). https://doi.org/10.61132/ijema.v3i1.1161

Defi Cynthia Dewi; Rokiah Kusumapradja; Duta Liana; Noorsidi Aizuddin Bin Mat Noor, "Understanding Organizational Citizenship Behavior: The Roles of Personality, Work Engagement, and Work Motivation ," International Journal of Economics, Management and Accounting, vol. 3, no. 1, 2026.

Defi Cynthia Dewi; Rokiah Kusumapradja; Duta Liana; Noorsidi Aizuddin Bin Mat Noor. "Understanding Organizational Citizenship Behavior: The Roles of Personality, Work Engagement, and Work Motivation ." International Journal of Economics, Management and Accounting, vol. 3, no. 1, 2026.

Defi Cynthia Dewi; Rokiah Kusumapradja; Duta Liana; Noorsidi Aizuddin Bin Mat Noor. "Understanding Organizational Citizenship Behavior: The Roles of Personality, Work Engagement, and Work Motivation ." International Journal of Economics, Management and Accounting 3, no. 1 (2026).

Defi Cynthia Dewi, et al. (2026) 'Understanding Organizational Citizenship Behavior: The Roles of Personality, Work Engagement, and Work Motivation ', International Journal of Economics, Management and Accounting, 3(1). doi: 10.61132/ijema.v3i1.1161.

Defi Cynthia Dewi; Rokiah Kusumapradja; Duta Liana; Noorsidi Aizuddin Bin Mat Noor. Understanding Organizational Citizenship Behavior: The Roles of Personality, Work Engagement, and Work Motivation . International Journal of Economics, Management and Accounting. 2026;3(1).

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