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Effect of Responsibility and Competence on Nurses’ Work Compliance with Organizational Commitment
Eka Putri Megawati
; Tjipto Rini
; Kemala Rita Wahidi
International Journal of Management and Digital Sciences
Vol 3
, No 2
(2026)
This study was motivated by issues related to nurses’ work compliance in implementing nursing care in the inpatient wards of Dr. Dradjat Prawiranegara Regional General Hospital, Serang. Compliance with nursing care standards is a key indicator of healthcare service quality; however, inconsistencies in the implementation of procedures are still found in practice. The low level of work compliance is presumed to be influenced by nurses’ responsibility and competence, with organizational commitment...
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Situational Awareness and Patient Safety Culture: The Mediating Role of Effort–Reward Imbalance in Hospitals
Septa Reni
; Tjipto Rini
; Sandra Dewi
International Journal of Entrepreneurship and Management
Vol 3
, No 1
(2026)
Patient safety culture is an essential component in improving the quality of healthcare services and preventing medical errors in hospitals. However, the implementation of patient safety culture is often influenced by several organizational and individual factors, including situational awareness, availability of hospital infrastructure, and the balance between effort and rewards experienced by healthcare workers. This study aims to analyze the influence of situational awareness and hospital infr...
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The Role of Service Regulation in Pharmacy Waiting Time with Information Systems as Intervening
Yusni Sulastri
; Rina Mutiara
; Tjipto Rini
International Journal of Management Science and Entrepreneurship
Vol 3
, No 1
(2026)
The waiting time for outpatient pharmacy services at Permata Jonggol Hospital had not met the minimum service standards, potentially reducing service quality and patient satisfaction. This issue was suspected to be influenced by human resource (HR) competence, service regulations, and the utilization of the Hospital Management Information System (HMIS). This study aimed to analyze the effect of HR competence and service regulations on pharmacy waiting time, with HMIS utilization as an intervenin...
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Organizational Support and Justice Effects on Nurses’ Affective Commitment Mediated by Work Engagement
Ira Enda Ariani
; Intan Silviana Mustikawati
; Tjipto Rini
; Varinder Singh Rana
International Journal of Management
Vol 3
, No 1
(2026)
Employee affective commitment is a critical factor for workforce retention and service quality in healthcare organizations, particularly among nurses who represent the largest professional group in hospitals. Kemayoran X Hospital has experienced persistently high nurse turnover rates, indicating potential deficiencies in affective commitment. This study aimed to examine the influence of perceived organizational support and organizational justice on nurses’ affective commitment, with work engagem...
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Development of a Handover Model in Medical Services to Improve Service Quality at Hospital X Cikarang
Listia Evalina
; Rokiah Kusumapradja
; Tjipto Rini
; Aytan Azizli
International Journal of Management and Strategic Business Leadership
Vol 2
, No 4
(2025)
This study investigates the clinical handover process as a critical component of patient safety and healthcare service quality in hospital settings. Inconsistent communication, incomplete documentation, and the absence of standardized procedures were identified as major problems contributing to communication failures and potential adverse events. The objective of this research was to develop and test a structured and effective handover model that could improve communication accuracy and document...
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Motivation and Coaching Influence on Patient Safety with Responsive Culture at Hospital X, Bekasi
Indrawati Seska Kading
; Tjipto Rini
; MF Arrozie
International Journal of Management
Vol 2
, No 3
(2025)
Patient safety is a fundamental component of healthcare quality and a key indicator of hospital performance. Ensuring its implementation requires not only technical competence but also psychological and organizational support. This study aims to analyze the effect of motivation and coaching on the implementation of patient safety among nurses, with responsive culture as a mediating variable at Hospital X, Bekasi. A quantitative approach was employed using a cross-sectional design. Data were coll...
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Influence of Competence, Work Stress, and Burnout on Job Satisfaction in Tzu Chi Emergency Department
Adrianus Kanaris
; Tjipto Rini
; Erry Yudhya
International Journal of Management and Strategic Business Leadership
Vol 2
, No 2
(2025)
The Emergency Department is one of the busiest hospital units dealing with patients with various medical conditions, including high-risk patient cases requiring intensive care. This requires competent health workers. However, a stressful work environment can lead to high levels of job stress and burnout, which negatively impacts job satisfaction. This study aims to examine the effect of competence, job stress, and burnout on job satisfaction of health workers, especially doctors and nurses in th...
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Organizational Culture’s Impact on Life Satisfaction through Professional Exhaustion and Motivation Among XXX Hospital Employees
Hengky Siswanto
; Rina Anindita
; Tjipto Rini
International Journal of Management and Strategic Business Leadership
Vol 2
, No 2
(2025)
Healthcare professionals are vulnerable to professional burnout and decreased motivation. In addition to these two things, life satisfaction is also an important aspect that needs attention. An important factor that influences professional burnout, employee motivation and life satisfaction is organizational culture. Organizational culture as a value system believed by all members of the organization, which is learned, applied and developed continuously, functions as an adhesive system, and can b...
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Evaluation of Digital Transformation Success at Cahaya Medika Hospital Using DeLone and McLean Model
Resa Agustian
; Rina Anindita
; Tjipto Rini
International Journal of Management and Strategic Business Leadership
Vol 2
, No 2
(2025)
Hospitals must be able to deal with the dynamics of rapid change in the digital era, hence the need for digital transformation. Retention towards digital transformation in hospitals can take many forms, especially among medical and administrative staff. This study aims to evaluate the success of digital transformation at Cahaya Medika Hospital using the DeLone & McLean Model. This research method is quantitative explanatory research. The sample in this study were health workers, administrati...
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Understanding Nurse Behavior And The Factors That Influence It In Receiving Electronic Medical Records
Dwi Purnomo
; Rokiah Kusumapradja
; Tjipto Rini
International Journal of Management and Strategic Business Leadership
Vol 2
, No 2
(2025)
Background: The implementation of Electronic Medical Records (RME) in healthcare facilities still faces a high failure rate, with more than 50% of RME systems not being used optimally. Sawah Besar Hospital, which began implementing RME in August 2023, recorded 1,500 cases of errors in a year, with 60% of system errors and 30% of user errors. This study aims to analyze the factors that affect the intention of using RME by nurses by integrating the Technology Acceptance Model (TAM) and the Theory...
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