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Menampilkan 1–9 dari 9 artikel
Explaining the Intention–Actual Use Gap in Mobile JKN Online Queues through Behavioral Intention Mediation
Dwi Puspitasari Anggita Anggraeni
; Duta Liana
; Ratna Indrawati
International Journal of Management Science and Business
Vol 3
, No 1
(2026)
Digital transformation in healthcare services is a strategic approach to improve access, efficiency, and service quality, particularly within Indonesia’s National Health Insurance (JKN) system. BPJS Kesehatan has introduced an online queue feature through the Mobile JKN application to minimize manual queuing and reduce waiting times in outpatient services. However, despite the widespread ownership of the application, its actual utilization for online queuing remains relatively low, including in...
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Understanding Organizational Citizenship Behavior: The Roles of Personality, Work Engagement, and Work Motivation
Defi Cynthia Dewi
; Rokiah Kusumapradja
; Duta Liana
; Noorsidi Aizuddin Bin Mat Noor
International Journal of Economics, Management and Accounting
Vol 3
, No 1
(2026)
This study examines the impact of personality and work engagement on Organizational Citizenship Behavior (OCB), with work motivation serving as a mediating variable, among inpatient nurses at South Jakarta Type B Hospital. OCB is crucial for enhancing organizational performance and service quality, especially in healthcare settings, where nurses' extra-role behaviors significantly contribute to patient care. The research utilized a quantitative approach with a survey design, involving 143 nurses...
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Clinical Leadership Mediating Nurses’ Knowledge and Motivation in Patient Safety Goal Implementation
Endang Triyani Kusuma Widyawati
; Duta Liana
; Kemala Rita Wahidi
International Journal of Entrepreneurship and Management
Vol 3
, No 1
(2026)
The implementation of Patient Safety Goals remains a major challenge in hospital management, particularly in ensuring consistent compliance among nurses. This study aims to analyze the influence of nurses’ knowledge and motivation on the implementation of Patient Safety Goals, with clinical leadership positioned as a mediating variable. A quantitative cross-sectional design was employed in a general hospital in Jakarta, Indonesia. Data were collected from 119 nurses across inpatient, outpatient,...
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Safety Leadership and Work Environment Management in Building Patient Safety Culture through Work Motivation
Dwi Meutia Julyta
; Duta Liana
; Nofierni Nofierni
International Journal of Management and Strategic Business Leadership
Vol 3
, No 1
(2026)
This study investigates the effects of safety leadership and work environment on patient safety culture, with work motivation as an intervening variable among nurses at Hospital X in Jakarta. A quantitative approach using a cross-sectional design was employed, with data collected from 111 nurses through structured questionnaires. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that safety leadership and work environment have significant...
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Effect of Performance-Based Remuneration and Organizational Support on Clinical Pathway Compliance
Eko Wahyu Irvan Saputro
; Duta Liana
; Yanuar Ramadhan
International Journal of Management Science and Entrepreneurship
Vol 3
, No 1
(2026)
Compliance with clinical pathways is a critical component in ensuring quality of care, patient safety, and cost efficiency in hospitals. However, its implementation continues to face challenges related to management systems and the work behavior of Healthcare Providers (HCPs). This study aimed to analyze the effect of performance-based remuneration systems and organizational support on clinical pathway compliance, with work discipline serving as an intervening variable among HCPs at Cabangbungin...
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Effectiveness Analysis of Crystalloids and Crystalloid-Colloid Combinations in Hospitalized Dengue Fever Patients Without Shock at RSUD Tangerang City
Helmawati Helmawati
; Arrozi Arrozi
; Duta Liana
Journal of Educational Innovation and Public Health
Vol 4
, No 1
(2026)
The high cost of colloid fluids and the large number of patients are concerns in determining which treatment standard should be chosen from several treatment alternative, where the total cost for 43 cases with a combination of crystalloid colloid fluids is IDR 209.370.993 while the total cost for 45 cases of crystalloid fluids is only UDR 146.492.268 which causes hospital losses. This study aims to determine the difference in the cost-effectiveness between crystalloid fluids and crystalloid-coll...
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The Influence of Clinical Leadership and Reporting Intensity on Patient Safety Culture: The Mediating Role of Blaming Culture in Hospitals
Ratna Puri
; Natsir Nugroho
; Duta Liana
International Journal of Health and Medicine
Vol 2
, No 4
(2025)
Background: Patient safety culture forms the cornerstone of safe and high-quality healthcare delivery. However, its implementation often encounters barriers, particularly the persistence of a blaming culture that discourages staff from reporting patient safety incidents. Clinical leadership and the intensity of incident reporting are believed to play a pivotal role in shaping and sustaining a positive patient safety culture.Objective: This study aims to examine the influence of clinical leadersh...
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Influence of Trust and Perceived Value on Non-BPJS Patients’ Revisit Intentions Moderated by Hospital Image
Maria Stephanie
; Duta Liana
; Idrus Jusat
International Journal of Entrepreneurship and Management
Vol 2
, No 3
(2025)
In the healthcare sector, patient revisit intention serves as an important measure of hospital success, influencing financial stability, operational effectiveness, and long-term patient retention. With increasing competition, hospitals must strengthen trust, improve service quality, and maintain a positive institutional image to retain patients. This study focuses on the declining number of non-BPJS (non-insured) patients at Cinta Kasih Tzu Chi Hospital, Cengkareng, which impacts revenue sustain...
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Impact of Management Commitment and Safety Culture on Risk Management through Nurse Involvement Intervening
Tati susilawati
; Duta Liana
; Rina Anindita
International Journal of Health and Social Behavior
Vol 2
, No 3
(2025)
The Emergency Department (ED) plays a pivotal role as the frontline of hospital services, requiring rapid and accurate response to ensure patient safety and optimal care outcomes. This study aims to analyze the influence of nurse competence and inter-team coordination on the effectiveness of patient transfers from ED to inpatient units, with nurse work motivation as a mediating variable. A quantitative approach was employed with hypothesis testing using path analysis (Structural Equation Modelin...
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