This research analyzes user sentiment reviews of the KAI Access application from Google Play Store to improve customer service at PT Kereta Api Indonesia. The study uses a Natural Language Processing (NLP) approach with the Latent Dirichlet Allocation (LDA) algorithm to extract main topics from 10,000 reviews collected from April 2024 to April 2025. Analysis results show 40.7% positive sentiment reviews and 49.3% negative. After data preprocessing through case folding, normalization, tokenization, stopword removal, and stemming, seven optimum topics were found from negative sentiment with a coherence score of 0.508343 and two optimum topics from positive sentiment with a coherence score of 0.511673. Analysis based on five service quality dimensions (tangibles, reliability, responsiveness, assurance, and empathy) reveals that the reliability dimension becomes the main issue, including system instability, transaction failures, login difficulties, and data inaccuracy. The responsiveness dimension is the second priority, with users expecting fast and responsive service to complaints. The results of this study provide recommendations for PT KAI to prioritize improvements in system reliability and responsiveness aspects to enhance the overall user experience, which will ultimately impact customer satisfaction and loyalty.
 
 

This research aims to analyze the effect of free cash flow on financial distress through return on assets and debt to assets ratio in the pharmaceutical subsector listed on the Indonesia Stock Exchange (BEI) during the period of 2020-2023. The analytical methods employed include descriptive analysis, correlation analysis, classical assumption testing, multiple linear regression analysis, and path analysis. The tool used for analysis is SPSS Version 25. The population consists of 13 companies, and through purposive sampling, a sample of 10 companies was obtained, resulting in a total of 40 firm observations over the 4-year period. The findings indicate that free cash flow has a negative effect on financial distress. Additionally, free cash flow positively influences both return on assets and debt to assets ratio. Return on assets has been proven to mediate the effect of free cash flow on financial distress, while debt to assets ratio does not demonstrate significant mediating capability. The originality of this research builds upon previous studies by introducing return on assets as a moderating variable and also incorporates debt to assets ratio as a moderating variable in the analysis.

As one of the oldest hospitals in Bekasi Regency, KM I Hospital is required to remain trusted by patients in choosing health services including inpatient care. The decline in BOR (Bed Occupancy Rate) experienced by KM I Hospital in the last 1 year indicates that hospital marketing needs to be improved.  This study aims to analyze the effect of competitive advantage and informational reference groups on patient's decision in choosing inpatient services with benevolence trust as an intervening variable at KM I Hospital. The research method uses a quantitative explanatory research approach. Respondents were 185 patients at KM I Hospital who were willing to be hospitalized. The sample collection technique was purposive sampling. Data collection used a questionnaire, and the data analysis technique used SEM-PLS. Results show that Competitive Advantage and Informational Reference Group have a direct and indirect effect on patient’s decision to choose inpatient services through benevolence trust at KM I Hospital (p<0.05). These results theoretically support previous theories and research. Managerially, it is expected to provide input for KM I Hospital management to increase competitive advantage and strengthen informational reference groups. These efforts can increase benevolence trust and ultimately increase patient’s decision to choose inpatient services.

The use of Artificial Intelligence (AI) has now become one of the crucial aspects in the advancement of information technology throughout the world. This article aims to connect the values ??of Pancasila as the moral basis of the Indonesian nation with the ethics of using artificial intelligence and its impact on the country. As the philosophical foundation of the state, Pancasila contains deep ethical values ??and can be used as guidelines in the application of AI that are in line with the moral and ethical principles that apply in Indonesia. Pancasila education has an important role as an ethical framework in the context of the development and application of AI. In this article, we will discuss the application of Pancasila values ??in technological developments so that they remain in line with the nation's identity, as well as explore the various positive and negative impacts that may arise from the use of AI. Furthermore, this study seeks solutions that can be implemented by the government, companies, and society to overcome these negative impacts. Using a descriptive qualitative approach, this study aims to explore and understand in depth the relationship between Pancasila values ??and ethics in the use of AI, especially in the context of the development of information technology in Indonesia. This approach is very appropriate for examining social phenomena, values, and meanings contained in policies or implementation of technology in society.

The folktale "Bawang Putih dan Bawang Merah" is one of the oral cultural heritages that is widespread in the Nusantara region, especially in the Indonesian and Malay language traditions. This study analyzes the narrative structure and moral values ??contained in the story through a structural and hermeneutic approach. The analysis shows that this story has a distinctive structure with a pattern of family conflict, heroic journey, and moral resolution that reflects the traditional value system of the Malay-Indonesian community.
 
 

Village economic empowerment through the One Village One Product (OVOP) concept can improve community welfare. Tegal Village, Bogor Regency, has the potential of Moringa leaves (Moringa oleifera), which are rich in nutrients and can be used as healthy food to help prevent stunting. This study aims to develop Moringa leaf-based cookies as an innovative OVOP product to improve the village economy and address stunting. The method used is Participatory Action Research (PAR), involving PKK women in cookie-making training, and an experimental approach to find the best formulation. The results show that Moringa leaf cookies have high nutritional value, a crunchy texture, a pleasant taste, and good market potential. This activity also enhances women's skills in processing local ingredients into high-value products. With this innovation, the community gains both nutritional benefits and new business opportunities through MSME development. This product is expected to become a sustainable village flagship and support efforts to reduce stunting rates. The results demonstrate local resource-based innovation as an effective solution for improving community welfare and health.

In aviation, two important factors can affect passenger satisfaction: time efficiency in service, especially in the baggage claim process, and airline image. These two activities also apply to passengers at Halim Perdanakusuma International Airport. This study aims to determine whether there is an influence between the duration of baggage claim and airline image on passenger satisfaction, both partially and simultaneously. This study uses a quantitative approach to data collection. It distributes questionnaires to 105 Citilink Indonesia passengers and 105 Batik Air passengers who claim their baggage in the arrivals area. In addition, it uses baggage manifest data in the form of first baggage (fi-bag) and last baggage (la-bag) time data. The data is then analyzed using the t-test (partial test) and f-test (simultaneous test). The results of the study indicate that partially, the Baggage Claim Duration variable has a significant effect on the Passenger Satisfaction variable, both for Citilink Airlines (sig.=0.30) and Batik Air (sig.0.035). The results of the study indicate that partially, the Airline Image variable has a significant effect on the Passenger Satisfaction variable for both Citilink Airlines (sig.=0.000) and Batik Air (sig.=0.000). Furthermore, the Baggage Claim Duration and Airline Image variables simultaneously affect the Passenger Satisfaction variable, with a significance of 0.000 for both Citilink and Batik Air Airlines.

The majority of people in Balongsari Village, Megaluh District, Jombang Regency work as farmers. The rice harvest every harvest period produces very abundant agricultural waste. One of these agricultural wastes is rice husks. A common habit of farmers in this area is burning rice husks. This has an impact on environmental pollution, which comes from the smoke from burning rice husks. The purpose of this activity is to provide a solution for managing rice husk waste so that it is more useful. Proper processing of agricultural waste, namely rice husks, will produce various processed products, namely alternative fuel sources to replace kerosene or LPG gas or firewood. The objects of community service activities are youth of Karang Taruna and farmer groups. The results of this service activity are (1) Obtaining alternatives to replace fuel oil, (2) Reducing rice husk waste, (3) Providing added value to rice husks so that they become more useful. During the activity, participants were very enthusiastic about participating in the event from beginning to end, as evidenced by the results of the questionnaire after the activity, namely 90% of participants were very enthusiastic.

Indonesia sebagai negara tropis memiliki sumber daya alam yang melimpah, salah satunya yaitu tanaman kelapa (Cocos nucifera L.). Sabut kelapa merupakan produk samping dari tanaman kelapa yang memiliki berbagai manfaat. Pada penelitian ini diperoleh rendemen selulosa dari sabut kelapa sebesar 58,72%. Keberhasilan isolasi selulosa ditunjukan dengan munculnya puncak gugus fungsi O-H, C-H, dan C-O pada spektrum FTIR. Sintesis selulosa asetat telah dilakukan dengan memvariasikan perbandingan antara berat selulosa dan volume anhidrida asetat (1:10 dan 1:20) (b/v). Rendemen selulosa asetat hasil sintesis berturut-turut yaitu 30,44% dan 28,22%. Hasil sintesis menunjukan bahwa jenis selulosa asetat yang dihasilkan adalah selulosa monoasetat dengan derajat substitusi (DS) berturut-turut yaitu 0,48 dan 0,44. Keberhasilan sintesis selulosa asetat ditunjukan dengan munculnya puncak gugus fungsi O-H, C-H, C=O, dan C-O pada spektrum FTIR. Pada penelitian ini, selulosa asetat diaplikasikan dalam bioplastik dengan variasi konsentrasi 0%, 10%, 15%, 20%, dan 25% (b/b) dari berat tepung nasi aking. Aplikasi tersebut bertujuan untuk mengetahui pengaruh konsentrasi selulosa asetat terhadap sifat mekanik dan fisik bioplastik. Hasil analisis menunjukan bahwa penambahan konsentrasi selulosa asetat menghasilkan nilai tertinggi untuk kuat tarik sebesar 13,58 MPa, persen elongasi sebesar 3,66%, modulus elastisitas sebesar 9,64 MPa, dan mampu menahan air sebesar 49,90%. Berdasarkan hasil pengujian sifat mekanik, bioplastik berbasis selulosa asetat belum memenuhi standar bioplastik pada SNI-7188.7:2016.

The phenomenon of online loans has emerged as a financial innovation that transforms the pattern of access to funds within urban communities. The convenience of obtaining loans without complex requirements has contributed to the rise of a consumerist lifestyle, especially among the younger generation. This study aims to analyze the correlation between the use of online loans and the dynamics of consumerist lifestyles in urban society. By employing a literature review and descriptive-qualitative analysis methods, the research reveals that low financial literacy, social pressure, and the influence of social media intensify the tendency toward instant loan-based consumerist behavior. Psychological factors such as FOMO (Fear of Missing Out) and the philosophy of YOLO (You Only Live Once) further reinforce this consumerist behavioral pattern. The results of the study show that the phenomenon of online loans not only impacts financial issues but also causes psychological stress and shapes compulsive consumption patterns.