Enhancing Customer Service Efficiency in Start-Ups with AI: A Focus on Personalization and Cost Reduction
(Edy Susanto, Zahra Dinul Khaq)
DOI : 10.51903/jmi.v3i2.34
- Volume: 3,
Issue: 2,
Sitasi : 0 22-Aug-2024
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| Last.23-Jul-2025
Abstrak:
This study investigates the impact of Artificial Intelligence (AI) implementation in customer service within start-up companies, focusing on its effects on operational efficiency and customer satisfaction. Through a mixed-method approach that combines case studies and surveys, data was collected from customer service managers and customers of various start-ups utilizing AI technologies. The findings reveal that the adoption of AI leads to a 20% reduction in operational costs and significantly enhances customer service productivity by reducing response times and improving information accuracy. Survey results indicate that customers are generally satisfied with AI-driven services, particularly regarding the speed and relevance of recommendations. Furthermore, the study highlights the importance of integrating AI with human interactions to provide a holistic customer experience. This research contributes to the understanding of AI's potential in optimizing customer service processes in resource-constrained environments, offering valuable insights for start-ups looking to leverage technology for competitive advantage.
Keywords: Artificial Intelligence, Customer Service, Start-up Companies, Operational Efficiency, Customer Satisfaction, Technology Integration.
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Analisis Perbandingan Kinerja Keuangan dan Return Saham sebelum dan setelah Merger dan Akuisisi dengan Good Corporate Governance sebagai Variabel Moderasi
(Sabrina Salsabila Azzahra, Hari Setiono, Nurdiana Fitri Isnaini)
DOI : 10.61132/keat.v1i3.429
- Volume: 1,
Issue: 3,
Sitasi : 0 22-Aug-2024
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| Last.06-Aug-2025
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The aim of this research is to analyze the comparison of financial performance and stock returns before and after mergers and acquisitions which are moderated by good corporate governance. This research applies comparative quantitative methods, using secondary data. A population of 21 companies that have carried out merger and acquisition activities were registered with the KPPU in 2021 and listed on the IDX during the 2019-2023 period. A sample of 11 companies was obtained with a 4 year observation span using the purposive sampling method. The data analysis used was IBM SPSS version 27 software with hypothesis testing, namely paired sample t-test, t test, R2 test, and MRA test. The research results show that the ROA, CR, DER, TATO, EPS and Stock Return variables do not show differences before and after carrying out mergers and acquisitions. The proportion of independent board of commissioners cannot moderate the influence of ROA, CR and EPS on merger and acquisition performance. The proportion of independent board of commissioners can moderate the influence of DER, TATO, and Share Return on merger and acquisition performance.
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2024 |
Edukasi Kesehatan Gigi dan Mulut Melalui Media Pembelajaran Berbasis Interaktif pada Siswa SDN Inpres Tamamaung 4 Kota Makassar
(Hasrini Hasrini, Dewi Sartika, Suciyati Sundu, Zahrawi Astrie Ahkam, Amirah Maritsa)
DOI : 10.61132/natural.v2i3.690
- Volume: 2,
Issue: 3,
Sitasi : 0 20-Aug-2024
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| Last.07-Aug-2025
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Background: Children who experience dental and oral health problems can experience a decline in quality. At the age of elementary school children, it is necessary for business actors to maintain dental and oral health regularly, both in counseling, examinations and dental and oral health care, by parents, schools and related government agencies. Elementary school age is the ideal time to train children's motor skills, including brushing their teeth. In addition, school age has shown learning sensitivity according to children's curiosity. Objective: To provide dental and oral health education through interactive learning media to students of SDN Inpres Tamamaung 4, Makassar City in 2022. Method: This community service is carried out by providing counseling, using media, namely back and forth worksheets, animated films, and puzzle games that aim to create two-way communication and make students active. Respondents in this community service were 3rd grade students of SDN Inpres Tamamaung 4, Makassar City in 2022. Results: There were 5 respondents (25%) with a good level of knowledge before being given facilities increasing to 14 (70%), there were 5 respondents (25%) with a sufficient level of knowledge before being given facilities decreasing to 4 (20%), and there were 10 respondents (50%) with a level of knowledge before being given facilities decreasing to 2 respondents (10%). Conclusion: Community service activities with the theme "Dental and Oral Health Education Through Interactive-Based Learning Media for Students of SDN Inpres Tamamaung 4, Makassar City in 2022" have been carried out well and received a positive response from the 3rd grade students that we have filtered through screening. It was found that many students have dental and oral problems such as cavities and their lack of knowledge about how to maintain dental and oral health is due to the lack of health socialization held by the school and local health centers.
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Peningkatan Literasi Lingkungan Siswa Melalui Penggunaan E-Modul Berbasis Socio-Scientific Issues pada Materi Perubahan Lingkungan
(Ulfa Zahrani, Hadiansah Hadiansah, Astri Yuliawati)
DOI : 10.61132/semantik.v2i4.992
- Volume: 2,
Issue: 4,
Sitasi : 0 17-Aug-2024
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| Last.07-Aug-2025
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In 21st century learning, students are required to master 21st century themes, one of which is environmental literacy. This research aims to analyze the increase in students' environmental literacy using Socio-Scientific Issues based e-modules. The research method used was pre-experimental with a quantitative approach. The sampling technique uses purposive sampling where the class used is class X-2. The research data shows that the increase in environmental literacy for class Based on the data from this research, the use of e-modules based on Socio-Scientific Issues can increase students' environmental literacy in environmental change material.
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2024 |
PENGARUH INFLASI, SUKU BUNGA DAN NILAI TUKAR TERHADAP HARGA SAHAM PADA PERUSAHAAN MANUFAKTUR YANG TERDAPAT DI BEI TAHUN 2020-2022
(Azizah Putri Az-Zahra, Desy Nur Pratiwi, Wikan Budi Utami)
DOI : 10.69714/mnd0nb45
- Volume: 1,
Issue: 3,
Sitasi : 0 09-Aug-2024
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| Last.30-Jul-2025
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This research aims to determine the effect of inflation, interest rates and exchange rates on share prices in manufacturing companies listed on the IDX. The objects studied in this research are basic material companies listed on the Indonesia Stock Exchange for the 2020-2022 period. This type of research is quantitative research. The research sample was selected using a purposive sampling technique and obtained 144 observation data. This research uses secondary data obtained through the Indonesian Stock Exchange and Bank Indonesia websites. The data analysis technique in this research is multiple linear regression. The research results show that the Inflation variable has no effect on Stock Prices, while the Interest Rate and Exchange Rate variables have an effect on Stock Prices.
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2024 |
Pelatihan Pengelolaan Media Sosial Bagi UMKM Kelurahan Sawah Besar
(Nova Alya Syahrani, Ira Wijayanti, Icha Azzahra Farika Darmaputri, Bernadus Very Christioko)
DOI : 10.26623/tmt.v4i2.7322
- Volume: 4,
Issue: 2,
Sitasi : 0 06-Aug-2024
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| Last.09-Jul-2025
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Pemanfaatan media sosial di era digital ini untuk promosi suatu produk belum sepenuhnya dapat dilakukan oleh UMKM Kelurahan Sawah Besar Semarang. Kendala yang dialami diantaranya pengelolaan copywriting dengan bahasa yang rapih dan mudah di pahami oleh calon konsumen juga pemanfaatan segmentasi pasar umumnya juga sulit di pahami oleh kalangan menengah ke bawah. Oleh karena itu dibutuhkan pelatihan melalui kegiatan pengabdian masyarakat yang memanfaatkan media sosial Facebook untuk menggunggah foto dan video dan Facebook Marketplace sebagai sarana penjualan produk UMKM. Kegiatan pengabdian kepada masyarakat ini dilaksanakan melalui pemaparan materi dan juga pelatihan mengenai pengelolaan media sosial Facebook meliputi copywriting, penggunaan hashtag, dan pengoptimalan segmentasi pasar. Hasil dari kegiatan ini adalah berupa peningkatan kemampuan peserta UMKM dalam melakukan pengelolaan media sosial Facebook meliputi kemampuan copywriting, penggunaan hashtag, dan pengoptimalan segmentasi pasar sehingga produk-produk peserta UMKM dapat menarik minat konsumen dan meningkatkan penjualan dan pendapatan produk UMKM.
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Faktor-faktor yang Mempengaruhi Minat Siswa dalam Kegiatan Ekstrakurikuler Tari di SMP Negeri 1 lubuk Alung
(Zahra Nur Illahi, Marzam Marzam)
DOI : 10.62383/abstrak.v1i5.268
- Volume: 1,
Issue: 5,
Sitasi : 0 06-Aug-2024
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| Last.02-Aug-2025
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This study aims to find out and describe the factors that affect students' interest in dance extracurricular activities at SMP Negeri 1 Lubuk Alung. This type of research is qualitative research. The main instrument in this study is the researcher himself and is assisted by supporting instruments such as stationery and cameras. The types of data used in this study are primary data and secondary data. Data collection techniques are carried out by means of literature studies, observations, interviews, and documentation. The steps to analyze data are data collection, data reduction, data presentation, and conclusion drawn. The results of the study show that there are two factors that affect students' interest in dance extracurricular activities at SMP Negeri 1 Lubuk Alung, namely internally and externally. Internal factors include very good attention in dance extracurricular activities because students pay attention to the material when the activity is carried out, very good student attitudes because students always pray in participating in dance activities, poor ability because students do not understand dance movements taught by subject teachers, and motivation is also not good due to lack of motivation given by cultural arts teachers in attracting students' interest. External factors include teachers, advice and infrastructure, and learning methods. So it can be concluded that students' attention, attitude, ability, and motivation are very influential in dance extracurricular activities.
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2024 |
Pengaruh Disiplin Kerja dan Lingkungan Kerja terhadap Kinerja Karyawan pada STMKG (Sekolah Tinggi Meteorologi Klimatologi dan Geofisika) Pondok Aren Tangerang Selatan
(Nurul Hani Azzahra, Alan Budi Kusuma)
DOI : 10.61132/manuhara.v2i4.1146
- Volume: 2,
Issue: 4,
Sitasi : 0 05-Aug-2024
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| Last.06-Aug-2025
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Human resources are one of the important assets in a company. Therefore, so that employees obey and feel comfortable at work, companies need to do something to improve employee performance at work, namely by providing support in the form of work discipline and work environment. The method used is descriptive quantitative method. The sampling technique in this research was a saturated sample with a sample size of 65 people. Data collection techniques are carried out by observation, questionnaires and documentation. Based on the results of the simultaneous test, the F test is (57,140) > F table (3.15), proving that the Work Discipline and Work Environment variables together have a positive and significant influence on employee performance with the multiple linear regression equation Y = 3.639 + 0.173 X1 + 0.759.X2 and the coefficient of determination value is 0.648, it can be concluded that Work Discipline (X1) and Work Environment (X2) together have an influence contribution of 65% on Employee Performance (Y) or formula.
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2024 |
Ownership Structure, ESG, and Financial Performance
(Hayva Zahrasyawalinda, Herry Subagyo)
DOI : 10.61132/ijema.v1i3.147
- Volume: 1,
Issue: 3,
Sitasi : 0 02-Aug-2024
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| Last.07-Aug-2025
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The aim of this research is to determine the influence of ownership structure on financial performance and the effect of ESG scores moderates the relationship between ownership structure and financial performance. The population in this study was companies listed on the Indonesia Stock Exchange for the 2020-2022 period, resulting in a sample of 183. This study used Eviews 12.0 as an analysis tool. The analytical method used is Multiple Linear Regression with the Fixed Effect Model (FEM) panel data type. The results obtained in this research are that foreign ownership has a significant effect on financial performance and ESG scores can significantly moderates the relationship between foreign ownership and financial performance. Meanwhile institutional ownership, ESG scores does not had a significant affect on financial performance, and ESG scores cannot moderates the relationship between institutional ownership and financial performance.
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2024 |
Phytochemical Investigation and GC-MS analysis of Tribulus terrestris L. cultivated in Iraq
(Amani Amer Tawfeeq, Tahany Amir Tawfeeq, Zahraa A.E Al Naqqash, ZIinah Alaa Kamal)
DOI : 10.61132/obat.v2i5.594
- Volume: 2,
Issue: 5,
Sitasi : 0 02-Aug-2024
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| Last.07-Aug-2025
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Tribulus terrestris L.,Gokshur in Sanskt, is an annual herbaceous, little prostrate, silky from the Zygophyllaceae family. It is found in extensive, arid, and scorching regions of India. is used in traditional folk medicines as an aphrodisiac, astringent, lithotriptic, diuretic, and urinary disinfectant. however, uneven, pinnae, elliptical leaves. Sprinkled, round, compressed, five-cornered, transverse partitioned carpel fruits with many seeds ripen in July. Pieces of the cylindrical-fibrous root are 7-18 cm and 0.3-0.7 cm wide. According to reported studies, the investigations indicated the presence of the saponins ;gitogenin, tigogenin, neogitogenin, hecogenin, and flavonoid tribuloside was kaempferol-3-glucoside. Furthermore, Tribulus terrestris plays a vital role in hepatotoxicity and is greatly reduced by Tribulus extracts. Similarly, T.terrestris plays a remarkable role in reducing the elevated level of serum glucose, triglycerides, VLDL, and cholesterol. This study aims to conduct a preliminary analysis of the phytochemicals of Tribulus leaves cultivated in Iraq and to determine the active constituent of the ethanolic extract of the leaves using Gc-Mass. Qualitative detection of herbal leaves in Iraqi soil, investigated by GC-MASS revealed important constituents. The funding shows a new compound; dihydrocoumarin and other major constituents neophytadiene and alpha-tocopherol.
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