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The method applied in this study is Systematic Literature Review (SLR) and this work examines the pertinent literature between 2020 and 2024. The sources included here were Scopus, Web of Science, Google Scholar while using the following keywords; digital communication and profitability. The findings indicate that firms that engage in anticipatory digital media communication receive higher customer interactions of between 10-30% and continued patronage and sales. Furthermore, AI and big data help organizations tailor their communication strategies, maximize CLV and minimize operation expenditures. However, the study also revealed that digital skills’ dearth and organizational reluctance to embrace digital technology are a thorn for firms, particularly MSMEs, regarding the appropriate execution of digital communication strategies. Based on the findings of this study, the conclusion is that enhanced digital communication can enhance the profitability of the company as long as adequate technological platform and increased digitization of company’s employees are in place. As for the suggestions for future research, they include examining the effects of data privacy legislation on Digital Communications Planning and analyzing how manufacturing and, especially, financial service industries can leverage Digital Technology to create a sustainable competitive advantage.

Matrix organizational structures are increasingly being used by multinational companies in response to the complexities of global account management (GAM). This article explores the challenges and opportunities in implementing a matrix structure for GAM through a qualitative, case study-based approach. The study was conducted across four global companies in the technology and manufacturing sectors. The results show that matrix structures enhance cross-functional and cross-regional coordination, but also create role conflict, authority ambiguity, and high communication burden. This study provides strategic insights for top management to balance the need for global integration and local adaptation in the context of global strategic account management.

This study aims to analyze the implementation of leadership supervision in efforts to improve the performance quality of Civil Servants (PNS) in the Economic Affairs Section at the Regional Secretariat of Langkat Regency. The research findings indicate that the effectiveness of supervision greatly depends on clear objectives, performance indicators, periodic evaluations, and open communication between leaders and staff. Although there are challenges such as ineffective communication and imbalanced workloads, proposed solutions include improving communication and utilizing technology to enhance supervision and employee performance. Optimal supervision has been shown to play a key role in improving PNS performance, with an emphasis on monitoring, evaluation, and skill development. Despite challenges like limited resources and ineffective communication, solutions such as training, open communication, and technology can improve supervision efficiency. Most PNS show a positive attitude towards management and supervision, although there is still room for improvement in communication and skill development. Going forward, it is expected that supervision will become more structured, technology-based, and communicative to support the achievement of organizational goals more efficiently and enhance public service quality.

Organizational changes in Madrasah Aliyah aim to improve the quality of education, but often give rise to challenges such as increased workload and stress for teachers. Effective stress management strategies, such as training, open communication, psychosocial support, and balanced workload arrangements, are key to helping teachers adapt to these changes. With a holistic and planned approach, Madrasah Aliyah can create a healthy work environment, support teacher well-being, and improve the quality of teaching in a sustainable manner.

In the era of globalization and rapid development of information technology, communication is a crucial element in supporting the success of organizations, including within the scope of the Student Representative Council (DPM) of the Tarutung State Christian Institute. As a student legislative body, DPM has the task of forming regulations, overseeing the implementation of policies, and carrying out supervisory functions over the executive budget institution. However, communication challenges often hinder the effectiveness of DPM's performance, such as the lack of integrated communication channels, low understanding of organizational communication, and information gaps between DPM, students, and the campus. Therefore, an innovative communication policy is needed, both internally and externally. Internally, this policy must encourage openness, transparency, and collaboration between members. Externally, an effective communication strategy will strengthen the relationship between DPM, students, and the campus, so that the legislative function can run optimally and create a synergistic relationship.

In the midst of increasingly complex globalization, organizations must continue to innovate and maximize the potential of existing resources to achieve competitive advantage. Human Resource Management (HRM) plays a strategic role in managing employees as important organizational assets. This research uses a Systematic Literature Review (SLR) approach to review various literatures that discuss the relationship between HRM strategies and achieving competitive advantage. The results of the literature analysis show that effective HRM strategies, including competency-based recruitment, employee development through training and education, fair reward systems, and the use of technology such as Human Resource Information System (HRIS), can improve organizational performance and competitiveness. In addition, transparent performance management and good internal communication are also important supporting factors. Nonetheless, challenges in implementing HRM strategies remain, such as changes in organizational culture and budget constraints, which require an adaptive approach. This research provides insights into how the right HRM strategy can contribute to the achievement of competitive advantage in the face of fast-changing global market dynamics.

This literature review explores essential leadership skills needed to achieve organizational goals, focusing on communication, decision-making, motivation, and conflict management. Effective leadership, especially in transportation, requires adapting to complex challenges, such as traffic congestion and regulatory changes, while integrating sustainable policies and technological advancements. The study highlights transformational and inclusive leadership styles as critical approaches to fostering team collaboration, trust, and innovation. Using a systematic literature review method, key trends and knowledge gaps were identified, providing a basis for future research. The findings emphasize continuous training and development programs to enhance leadership capabilities, ensuring leaders can address evolving organizational demands and drive long-term success.

Creating a positive work environment through effective conflict management plays a crucial and important role in fostering a productive and harmonious workplace. It was found that conflict resolution techniques such as mediation, negotiation, and a collaborative approach can reduce tension and strengthen relationships among employees. Open communication also proves to be a key factor in managing conflicts constructively, with companies that have transparent communication policies being more capable of creating a harmonious work atmosphere. A proactive approach by managers in handling potential conflicts, as well as ongoing training in conflict resolution, also plays a significant role in creating a healthy and productive environment.

Interpersonal communication plays a crucial role in building trust, collective identity, and a positive organizational culture. In organizations, trust serves as the primary foundation for creating a productive work environment, while collective identity and organizational culture shape internal direction and stability. This study aims to analyze the role of interpersonal communication in supporting these three elements. The research adopts a literature review method by examining various sources, including books, scholarly journals, and other relevant documents. The findings reveal that open, transparent, and effective interpersonal communication strengthens mutual trust, facilitates the formation of collective identity through social interactions, and fosters a harmonious organizational culture. Furthermore, interpersonal communication proves to be key in resolving conflicts constructively. This study highlights the importance of effective communication strategies to enhance interpersonal relationships within organizations and achieve shared goals.  

Conflict in organizations is an unavoidable phenomenon, especially in organizations that have dynamic and complex work environments. This study aims to identify and analyze effective conflict management strategies in modern organizations. Case studies were conducted in several organizations with different work structures and cultures. The approaches used in this study include negotiation, mediation, collaboration, and context. The results show that effective strategies depend on the characteristics of the conflict, the role of the leader, and open communication between the parties involved. Technology plays an important role in facilitating conflict resolution, especially in modern organizations that are increasingly digitally connected. These findings are expected to provide guidance for managers and organizational leaders in designing more effective conflict management strategies, increasing productivity, and creating a harmonious work environment.

The COVID-19 pandemic accelerated the adoption of flexible work arrangements (FWAs), prompting a paradigm shift in the traditional work model. This study aims to systematically review the literature on the impact of FWAs and organizational culture on work productivity. A systematic literature review was conducted using a rigorous methodology, including database searches, screening, data extraction, and thematic analysis. The search focused on peer-reviewed articles published in reputable academic journals. The findings from the literature review indicate that FWAs and organizational culture have a significant impact on work productivity. FWAs can enhance work-life balance, job satisfaction, and employee motivation, leading to increased productivity. However, challenges such as social isolation, decreased collaboration, and difficulty in maintaining work-life boundaries may arise. Organizational culture plays a crucial role in shaping employee behaviour and performance. A positive organizational culture characterized by trust, respect, and open communication can foster employee engagement and productivity. However, negative organizational cultures can hinder employee performance and job satisfaction. This systematic literature review highlights the complex interplay between FWAs and organizational culture in influencing work productivity. Organizations should strive to create a positive organizational culture that supports employee well-being, provides opportunities for professional development, and facilitates effective collaboration. By carefully designing and implementing FWAs, organizations can harness the benefits of flexibility while mitigating potential challenges. Further research is needed to explore the long-term impact of FWAs and organizational culture on employee productivity and organizational performance.

Every organization must have problems, problems that often arise in organizations are disharmonious relationships between leaders and their members, or between fellow members. This problem is caused by interference barriers in organizational communication. All organizational activities will run in accordance with their respective duties and functions if communication takes place effectively in all lines of the organization. Conversely, failure to foster effective and harmonious communication will hamper the implementation of tasks in the organization. Without communication there is no coordination, and without coordination there will be overlapping work, confusion of information, and misunderstanding in interpreting and carrying out organizational tasks. Organizational leaders are the spearhead of the organization to create comfort, bring motivation, and foster loyalty to the organization. every organization must apply the principles of public relations and human relations in order to build effective communication quality.

The purpose of the study was to determine the direct and indirect effects of workload variables, organizational culture, communication on organizational citizenship behavior through organizational commitment in employees of PT Daihatsu Capella Medan. This type of research is causal associative and uses quantitative research methods. The population in this study were all employees at PT Capella Medan Daihatsu totaling 78 people. The sample withdrawal method uses nonprobability sampling method with census sampling technique. So the sample in this study amounted to 78 employees at PT Capella Medan Daihatsu. The results of the study are workload directly has a significant effect on organizational commitment of PT Capella Medan Daihatsu, organizational culture directly has a significant effect on organizational commitment of PT Capella Medan Daihatsu, communication directly has a significant effect on organizational commitment of PT Capella Medan Daihatsu, workload directly has a significant effect on organizational citizenship behavior of PT Capella Medan Daihatsu, work culture directly has a significant effect on organizational citizenship behavior of PT Capella Medan Daihatsu, communication directly has a significant effect on organizational citizenship behavior of PT Capella Medan Daihatsu. Capella Medan Daihatsu, organizational commitment directly has a significant effect on organizational citizenship behavior of PT. Capella Medan Daihatsu, workload indirectly has a significant effect on organizational citizenship behavior through organizational commitment at PT. Capella Medan Daihatsu, organizational culture indirectly has a significant effect on organizational citizenship behavior through organizational commitment at PT. Capella Medan Daihatsu, communication indirectly has a significant effect on organizational citizenship behavior through organizational commitment at PT. Capella Medan Daihatsu.

The philosophy of management focuses on individual active involvement in decision-making and task implementation to create an inclusive and adaptive organization. This article explores participation management from a philosophical viewpoint, highlighting ethics and collective responsibility in management practice. Hence, the analysis shows that participation management can help an organization become more effective by strengthening communication, increasing a sense of ownership, and developing a collaborative work culture. Therefore, participation management also creates space for creativity and innovation when facing changes in the dynamic organizational environment. In conclusion, the integration of philosophy in participation management can ignite more humanistic, inclusive, and sustainability-oriented leadership practices. Participation management has emerged as a strategy to address complex challenges in today's organizational landscape.

This study aims to analyze the role of interpersonal communication in conflict resolution between employees in corporate organizations. The results of the study indicate that conflict is often caused by unclear instructions, misunderstandings in conveying messages, and emotional factors such as frustration and personal tension. However, effective interpersonal communication, such as active listening, expressing feelings without blaming, and an open attitude, have been shown to help resolve conflicts constructively. In addition, organizational culture plays an important role in influencing conflict resolution styles. In organizations with an open and collaborative communication culture, approaches such as negotiation and compromise are more often applied, resulting in mutually beneficial solutions. In contrast, more hierarchical organizations tend to avoid conflict or use coercion, which often results in dissatisfaction. This study emphasizes the importance of developing interpersonal communication skills and an organizational culture that supports openness to create a harmonious and productive work environment.

This study highlights the importance of implementing human relations principles in creating a harmonious and productive work environment. Open communication, empathy, and constructive conflict management were found to be key factors in building positive work relationships between employees and managers. Employees who feel valued and listened to tend to be more engaged in their work, increasing motivation and morale, which ultimately impacts the performance of the team and the organization as a whole. In addition, effective conflict management can strengthen interpersonal relationships and create a work atmosphere that is more conducive to collaboration and innovation. This study also shows that poorly managed conflict can damage work relationships and reduce productivity. In such situations, a tense work environment can lower employee morale, increase turnover rates, and hinder the achievement of organizational goals. Therefore, organizations need to actively develop strategies that support clear and effective communication, as well as pay attention to employee emotional well-being. Building an inclusive work culture and providing constructive conflict resolution mechanisms are essential to maintaining the stability and sustainability of productivity in the long term.

This study aims to analyze the role of human relations in developing effective communication in the workplace. Effective communication is one of the most important factors in an organization's success, which depends not only on technical skills, but also on the quality of interpersonal relationships between team members and managers. Healthy human relations, which involve respectful interactions, building trust, and open communication, can support the achievement of organizational goals by creating a more productive and harmonious environment. This research method uses a qualitative approach with literature analysis and literature review techniques to identify relevant theories and previous research results regarding the relationship between individuals in the workplace and their impact on organizational communication. Data sources are taken from various scientific articles, books, and journals that discuss topics about organizational communication, human relations, and work psychology. The results of this study show that positive interpersonal relationships in the workplace play a crucial role in creating effective communication. Employees who feel valued and supported by their colleagues and employers tend to be more open to communicating information, providing constructive feedback, and collaborating efficiently. Conversely, interpersonal tension or poor communication can lead to miscommunication, conflict, and decreased productivity. The research also highlights the importance of communication training and interpersonal relationship management as part of organizational development to create a better work environment and support long-term success.

This study investigates the influence of work satisfaction, organizational culture, and communication on employee engagement within private banks in Central Java. The study's population comprised 150 private bank employees in Central Java, categorized as millennials aged 27 to 41, representing the most significant workforce demographic. Utilizing a non-probability sampling strategy through purposive sampling methodology. Data gathering uses a questionnaire method, with each item evaluated using a Likert scale. The study employed the SEM-PLS technique for data analysis, utilizing the SmartPLS 4.1.0.3 tool for data processing. The research findings indicate that communication positively and significantly influences employee engagement and job satisfaction, while organizational culture also positively and significantly affects both employee engagement and job satisfaction. The mediation test revealed that job satisfaction does not mediate substantially the connection between organizational culture and communication about employee engagement in private banks in Central Java.

This research is motivated by the low performance of employees which can be seen from the quality and quantity of work that is still not in accordance with the planning. The low performance of employees is thought to be influenced by ineffective communication, low employee commitment, and organizational culture that is still not conducive. The purpose of this study is to determine how communication affects organizational performance, how commitment affects organizational performance, how organizational culture affects organizational performance, and how communication, commitment and organizational culture together affect organizational performance. The method used in this study uses a quantitative descriptive method. To analyze it, statistical correlation and multiple regression test data analysis was used using SPSS version 22.00. The results of the study obtained provide the conclusion that communication has a positive and significant effect on organizational performance, commitment has a positive effect on organizational performance, organizational culture has a positive effect on organizational performance and communication, commitment and organizational culture together affect organizational performance.

Conflict management strategies are key to creating harmonious collaboration and improving organizational performance in both educational and general organizational contexts. Poorly managed conflicts can hinder productivity and create tension, but with the right strategies, conflicts can be transformed into opportunities for innovation and process improvement. This study uses a literature review method to analyze various conflict management strategies, such as open communication, mediation, and routine evaluation, which are effective in resolving conflicts and fostering synergy among organizational members. The findings show that implementing these strategies can enhance cooperation, improve interpersonal relationships, and support the achievement of organizational goals optimally.