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Revina Purnaningrum; Bangga Agung Satrya; Muhammad Fuad Iqbal; Noor Yulia

VitaMedica : Jurnal Rumpun Kesehatan Umum 2025 STIKES Columbia Asia Medan

Hospital information systems are technologies used in hospital information management. Dr. Cipto Mangunkusumo Hospital has kept up with technological developments by using HIS which is used to simplify the service process in the medical record unit from incoming patients to outpatients. The purpose of this study is to find out the overview based on the Technology Acceptance Model (TAM) dementia, which is an information system theory of how users can accept and utilize technology. The RME evaluation considers five perceptions, namely perceived ease of use, perceived usefulness, attitude toward using, behavioral intention, and actual technology use. The method of this study is quantitative description research and the object of this study is 96 Hospital Information System (HIS) respondents. The results of this study show that as many as (61.5%) respondents who received HIS and (38.5%) who have not received HIS with details of the perceived ease of use HIS obtained (75%), perceived usefulnesss (70.8%), Attitude toward using was obtained (79.2%), behavioral intention was obtained (62.5%) and in terms of Actual Technology Use as many as 70.8% used every day with a duration of 3 hours per day. It can be concluded that the perception of HIS users has gone well and provided benefits for officers including increased productivity in doing work, but there are still several shortcomings so that there is a need for monitoring and socialization of users who are still not skilled in using HIS and developing HIS features that are more responsive to the needs of health workers and improving technological infrastructure so that HIS can run more easily.

Revalina Hidayat; Irma Apriani; Lisa Putri; Ilham Muarif; Melsi Prima Dola +1 more

Jurnal Bintang Pendidikan Indonesia 2025 Pusat Riset dan Inovasi Nasional

This study aims to review in depth various literature related to the development of interactive PowerPoint (PPT)-based learning media in order to improve students' understanding of Civic Education (PKn) subjects at the elementary school level. Innovative and interesting learning media are considered to have an important role in creating a more enjoyable, active, and meaningful learning atmosphere for students. In the literature reviewed, interactive PPT media has been proven to be able to present material visually, audibly, and interactively, thus helping students understand abstract concepts in PKn more concretely. The method used in this study is a literature review of various national and international journals, scientific articles, and relevant research reports in the last five years. The results of the study show that the use of interactive PPT not only increases the attractiveness of learning, but is also able to encourage active student participation, strengthen memory, and build a deeper understanding of national values, democracy, and social responsibility. In addition, the development of this media requires careful planning, starting from the design of the display, the preparation of content that is in accordance with the curriculum, to the integration of interactive elements such as quizzes, animations, and multimedia links. Based on findings from various literature, it can be concluded that interactive PPT media is an effective alternative that can be used by teachers to significantly improve the quality of civics learning in elementary schools.

Putri Adrian; Muhammadi Muhammadi

Jurnal Bintang Pendidikan Indonesia 2025 Pusat Riset dan Inovasi Nasional

This research is motivated by the reality in the field that shows the low skills of writing explanatory texts of students in grade V of SDN 23 Balai Naras, Pariaman City. This is because teachers do not develop learning models and media and teachers still have not implemented three things that are the basis for learning to write, namely pre-writing activities, during writing, and post-writing so that students are less interested in learning to write. This study aims to describe the improvement of explanatory text writing skills using the Think Talk Write cooperative model in grade V students of SDN 23 Balai Naras, Pariaman City. This type of research is Classroom Action Research (CAR) using qualitative and quantitative approaches. This research was conducted in two cycles, each cycle has stages of planning, implementation, observation, and reflection. The subjects in this study were teachers and grade V students totaling 25 people consisting of 14 males and 12 females. The results of the study showed an increase, in the teaching module in cycle I obtained an average value of 89.06% Good (B), then increased in cycle II with an average value of 96.87% very good (SB). The assessment of the teacher aspect in cycle I obtained an average value of 85% Good (B), increasing in cycle II with an average value of 95% very good (SB). The assessment of the student aspect in cycle I obtained an average value of 85% Good (B), increasing in cycle II with an average value of 95% very good (SB). The assessment of the knowledge aspect in cycle I obtained an average value of 68.8% less (D) increasing in cycle II with an average value of 83.2% good (B). The assessment of the skills aspect in cycle I obtained an average value of 70.73% sufficient (C) increasing in cycle II with an average value of 87.31% good (B). It can be concluded that the cooperative think talk write model can improve the writing skills of explanatory texts of students in class V of SDN 23 Balai Naras, Pariaman City.

Supriadi, Yusuf; Suhendi, Hendi

SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi 2025 STIKes Ibnu Sina Ajibarang

Anemia is a condition of reduced red blood cells in the body lower than the normal amount, or what is commonly referred to as erythrocytes in the blood circulation or hemoglobin so that it is unable to fulfill its function as an oxygen carrier to all body tissues. An expert system is a system designed to mimic the experience of an expert in answering questions and solving problems. By using an expert system, a non-expert can solve problems and make decisions that would normally be made by an expert. Expert systems are now being developed in various fields, expert systems in the health sector are widely developed to detect various diseases with various methods. The fuzzy mamdani method is a method that is also often known as the MAX-MIN or MAX-PRODUCT method. The fuzzy mamdani method can help users in terms of detecting diseases based on symptoms that arise and lifestyle and provide diagnostic results for further action. Based on the description above, it can be seen that the fuzzy method is one method that has been widely used in software development for the diagnosis of a disease. Modeling this expert system to determine anemia based on the symptoms felt by patients.

Desi Desi; Fina Aprilia; Simaludin Andiyansyah; Anne Kurniawati; Endang Silaningsih

Global Leadership Organizational Research in Management 2025 STIKes Ibnu Sina Ajibarang

The research has the aim of evaluating customer satisfaction with the aim of identifying service areas that must be improved and maintained. The Importance Performance Analysis (IPA) method is applied to compare the level of importance (expectations) with the performance of services provided by Cafe XYZ to customers. The results of this study were analysed and visualised in a Cartesian diagram, where there are 9 customer service attributes that are considered important, spread across two quadrants: 5 attributes are in quadrant A and 4 attributes are in quadrant. Evaluation of customer satisfaction with Cafe XYZ services is measured by the Customer Satisfaction Index (CSI) method. The results showed that most consumers were satisfied with the services provided. Nevertheless, the company needs to continue to improve its service performance to achieve an optimal level of customer satisfaction.

Diah Amalia; Ine Azizah; Monicha Dewi Anggraeni; Naifa Nur Marischa; Salsabila Meydiawanti +2 more

JUREKSI (Journal of Islamic Economics and Finance) 2025 STIKes Ibnu Sina Ajibarang

This study aims to analyze the role of Islamic economics in regulating online gambling which is increasingly popular among Indonesian people, even Muslims. This study uses a qualitative method with a literature study approach to analyze the impact of online gambling and offers solutions based on Islamic economic principles. The data collected in this study were analyzed by reading, reviewing, and summarizing the results of previous studies that have been conducted on the influence of learning motivation on academic achievement in economics subjects. The results of the study indicate that online gambling damages five main aspects of the maqashid sharia, namely religion, soul, mind, property, and descendants. To overcome this problem, Islamic economics offers an approach to Islamic financial literacy education, economic empowerment through Islamic microfinance institutions such as Baitul Maal wat Tamwil (BMT), and strengthening government regulations in prohibiting and supervising online gambling practices. This study recommends collaboration between the government, financial institutions, and Islamic organizations to increase public awareness, strengthen spiritual values, and create halal economic opportunities as a more productive alternative. Thus, the application of Islamic economic principles is expected to be able to create a just, prosperous, and free society from online gambling practices.

Fayza Nurhaliza Yasmine

Jurnal Mahasiswa Ilmu Kesehatan 2025 STIKes Ibnu Sina Ajibarang

Gallic Acid (GA) is a polyphenolic compound widely found in plants and has shown potential as a natural antibacterial agent. This literature review aims to assess the effectiveness of gallic acid as an antibacterial based on available experimental studies. The reviewed articles include studies published between 2015 and 2025 that specifically investigated the antibacterial activity of gallic acid against pathogenic bacteria. Various studies have demonstrated that GA, either in its pure form or in combination with other materials such as hydrogels, gold nanoparticles (AuNP-GA), graphene oxide (GO-GA), and natural extracts, exhibits significant antibacterial activity against a wide range of bacteria, including Staphylococcus aureus, Escherichia coli, and other pathogenic bacteria. GA-based formulations also show additional benefits, such as promoting wound healing, supporting osteogenesis, and even exerting cytotoxic effects on certain cancer cells. Nevertheless, further research is needed to optimize the clinical application of gallic acid by considering both its safety and efficacy.

Ummi Sya’idah; Achmad Kusairi; Ro’isah Ro’isah

Jurnal Mahasiswa Ilmu Kesehatan 2025 STIKes Ibnu Sina Ajibarang

Dengue hemorrhagic fever (DHF) is an infectious disease caused by the dengue virus and transmitted through the bite of the Aedes aegypti mosquito, and it is often found in children aged 2-10 years. One of the factors causing Dengue Hemorrhagic Fever is a decrease in platelet values. This study aims to analyze the correlation between platelet values ​​and severity based on clinical manifestations of Dengue Hemorrhagic Fever at the Gending Health Center. The type of research was correlational analytic with Cross Sectional Design. The population was 44 respondents. The sample used Dengue Hemorrhagic Fever patients by Accidental Sampling. The instrument used is an observation sheet to measure platelet values ​​with the severity of Dengue Hemorrhagic Fever. Data was analysed  with One Way Anova Test. The results of the study obtained platelet values, namely the mean value of 150,454.60, the median value of 151,999.60, the mode value of 152,000, the minimum value of 60,000, the maximum value of 182,000. The degree of severity based on the clinical manifestations of Dengue Fever, the majority of patients were grade 2, namely 26 patients (59.1%). Analysis test using one way anova test obtained p value = 0.000 with a significant value of p value <α = 0.005 which means there is a correlation between Platelet Values ​​and the Degree of Severity Based on Clinical Manifestations of Dengue Fever at the Gending Health Center. Normal platelet values ​​can also be high and low platelet values ​​can also be low due to other factors, namely age, gender, weight and immune factors.

Nadia Putri Ibtisamah; Arief Suryono

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2025 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Hidden defects are defects in goods that cannot be directly known by the buyer at the time of the transaction. In the Civil Code, hidden defects are regulated in Article 1491 of the Civil Code and Article 7, paragraph (2) of Law No. 8 of 1999 concerning Consumer Protection. This study aims to analyze the seller’s liability for goods containing hidden defects using a normative approach. The findings indicate that the seller's liability for hidden defects is strict (strict liability), obligating the seller to provide compensation to the buyer who suffers a loss. A harmed consumer is entitled to claim compensation in the form of returns, replacements, or reimbursements. Legal protection is essential to create a balance of rights and obligations within the legal relationship between consumers and business actors. Enforcing seller liability also promotes compliance with quality standards and increases consumer awareness of their rights. Therefore, the existing regulations play a significant role in ensuring justice and guaranteeing consumer safety in sales transactions.

Beny Pratama; Pusporini Palupi Jamaludin; Paringsih Paringsih

Jurnal Kajian dan Penalaran Ilmu Manajemen 2025 CV. Aksara Global Akademia

This study aims to analyze the effect of work discipline and work motivation on employee performance in the project section of the Lift Escalator Service division of PT. Jaya Kencana, Central Jakarta, both partially and simultaneously. This study uses a quantitative method, with data collection techniques through primary and secondary data. Data analysis includes validity, reliability, normality, multicollinearity, heteroscedasticity, autocorrelation, simple and multiple linear regression tests, as well as t-tests and F-tests. The results of the study indicate that partially, work discipline has a positive and significant effect on employee performance, with a regression equation of Y = 23.998 + 0.409 X1, where the t-count value is 9.019> t-table 1.65263 and a significance value of 0.000 <0.05. Work motivation also has a positive and significant effect on employee performance, with the regression equation Y = 19.944 + 0.437 X2, where the t-count value is 8.450> t-table 1.6526 and a significance value of 0.000 <0.05. Simultaneously, work discipline and work motivation have a positive and significant effect on employee performance, with the regression equation Y = 17.200 + 0.292 X₁ + 0.289 X₂, where the F-count value is 61.283> F-table 3.04 and a significance value of 0.000 <0.05. The correlation coefficient value of 0.620 and the determination coefficient of 38.5% indicate that work discipline and work motivation together explain the variation in employee performance by 38.5%.

Bella Saputri Tanjung; Mansur Tanjung; Nurainun Hasibuan

JURNAL EKONOMI BISNIS DAN MANAJEMEN (JISE) 2025 CV. ALIM'SPUBLISHING

Writing this thesis aims to determine the effect of work discipline and work experience on employee performance at the Sibolga Sambas government office. The problem encountered in this study is that there are still employees who are not disciplined and lack experience in their work.The formulation of the problem in this research is Is There Any Influence Of Work Discipline And Work Experience On Employee Performance At The Sibolga Sambas Government Office? While the purpose of this study was to find out whether there is an influence of work discipline and work experience on employee performance at the Sibolga Sambas Government Office? The proposed hypothesis is that there is an effect of work discipline and work experience on employee performance at the Sibolga Sambas government office. The population in this study were PNS and THL employees at the Sibolga Sambas District Government Office totaling 70 people. The data collection technique is done by distributing questionnaires. The data analysis technique used is quantitative analysis.The results of the study show that the relationship between work discipline and work experience on employee performance is a strong category, where the calculation of the normality of the data is 1.65. While the coefficient of determination obtained 26.3%. T-test > t table 3,810 > 2,02108 at a significance level of 0.0000 < 0.05. The equation of the simple linear regression model is Y = 36,112 + -0,512.It can be concluded that, Ha is accepted. For this reason, it is recommended that companies pay attention to the application of work discipline and work experience in order to improve employee performance. However, this application is not the only strategy that must be done, because there are many other strategies to improve employee performance which are not the author's study.

Dimas Noto Kusumo; Moh. Amin Tohari

Lembaga Pengembangan Kinerja Dosen 2025 Lembaga Pengembangan Kinerja Dosen

This article aims to analyze and describe the achievement motivation of adolescents affected by broken homes in the Rese Sengkol Community. This research uses a qualitative approach with data collection in the form of interviews, observations and documentation studies. The results showed that achievement motivation is important for every individual, to achieve their goals and develop their potential. Motivation can come from the family, because one of the functions of the family is to support the morale of its members to achieve, but not all individuals get this. Broken home family situations are one of the causes, broken homes experienced include life separation and death separation, the factors vary, ranging from house separation, economic factors, to unstable emotions from parents. The impact of broken homes experienced by adolescents is not only negative, such as vulnerable psychological conditions, they put this aside with a supportive community environment. The positive impacts of broken homes include becoming independent, mature, and able to adjust. Achievement motivation is illustrated by the existence of factors that influence adolescent achievement motivation including the figures and characteristics of the models they admire, parental expectations, environmental support, and independent parenting. As a community that focuses on the arts. The implementation of achievement motivation in this community is reflected in the paintings and drawings that are exhibited in art exhibitions.

Hasnah Setiani

Dinamika Pembelajaran : Jurnal Pendidikan dan bahasa 2025 Lembaga Pengembangan Kinerja Dosen

The Paradigma Sinektika learning model is a recommendation for educators to overcome the problems of learning to write literary genre texts, especially fantasy story texts with six innovative learning syntaxes. The Paradigma Sinektika Model is a development model that adopts the Suchman model and the Problem Based Learning (PBL) model. This study aims to contextually develop an innovative learning model and propose a form of implementation of the Paradigma Sinektika model in learning to write fantasy story texts. This study uses library research methods (library research). Sources of literature in research are classified into primary data and secondary data. Data collection techniques in this library research with documentation techniques. The data collection instrument was in verbal symbolic form, meaning that researchers collected texts for analysis using notes or recording devices. The data analysis technique uses the Miles and Huberman data analysis method. The results showed that the development of the Paradigma Sinektika learning model included a syntactic component consisting of six syntaxes, reaction systems, social systems, support systems, accompaniment effects and instructional impacts.

Selvi Alfasya Ananda

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2025 International Forum of Researchers and Lecturers

The preparation of this scientific paper aims to analyze economic, social, environmental, and ecological issues that arise as a result of the interaction between mining activities and the existence of natural resources. This study employs a normative legal research method. Based on the findings, the mining activities of PT. IWIP in North Maluku Province have positive impacts that can support economic development. However, the adverse effects on the environment tend to be more significant. This is evidenced by water, air, and soil pollution caused by PT. IWIP’s mining operations in Central Halmahera Regency. According to the author, this is a very serious issue. The government’s ambition to make Indonesia a leading producer of nickel-based products has endangered the lives of residents in Central Halmahera living near nickel mining areas. These communities are forced to sacrifice their livelihoods, and even their health has been affected. Moreover, there is no accountability from PT. Indonesia Weda Bay Industrial Park regarding the environmental impacts, which are influenced by the new regulations that have been enacted. Article 88 of Law Number 6 of 2023, which ratifies Government Regulation in Lieu of Law Number 2 of 2022 on Job Creation, removes the provision that previously did not require proof of fault. This change makes it more difficult for affected communities to prove the environmental pollution that has occurred.

Samuel Samuel; Desalva Ersanda Mardeiva; Muhamad Rijal; Nurul Fadillah; Irfan Ahmad Maulana

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2025 International Forum of Researchers and Lecturers

Sexual Violence against children is a serious problem that requires in-depth attention in the context of legal protection of victim. In the case of Herry Wirawan, involving 13 (thirteen) victims of sexual assault in Bandung, has raised controversy over the reimbursement charged to the state. In it’s ruling, the chamber of Judges of PN Bandung sentenced Herry Wirawan to life sentence and ordered the payment of restitution to the victims. However, there are questions about the legality of the payment of restitution, especially since the perpetrators have been sentenced to life imprisonment, which is incompatible with Article 67 2023 of the Covenant. This study uses a normative approach to analyze this problem, focusing one the case of Herry Wirawan. The result showed a gap between the legal process and the victim’s need to obtain adequate compensation for the suffering they suffered. In addition, there are problems related to the minimality of the claim for restitution made by the victim and the implementation of restitution that is not always smooth. Implementation of restitution in legal practice still faces a minimum victim awareness and understanding of their rights as well as the perpetrator’s ability to pay restitution. The study highlights the need to raise victim awareness, improve law enforcement mechanism, and provide adequate support service. In addition, recommendations for improvement of relevant policy or legal practice are also identified. It is hoped that this research can contribute to understanding the complexity of the restitution process in cases of sexual violence in Indonesia and provide a basis for improving legal protection for victims.

Iklima Nur Sya`bani; Evita Putri; Nashrulloh Al Hasani; Queentoqo Haura; Budi Ardianto

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2025 International Forum of Researchers and Lecturers

This study aims to identify the human rights (HR) violations experienced by Palestinian civilians in the context of international law and to evaluate the various conflict resolution efforts that have been undertaken. Based on an analysis of various forms of violations, such as killings, administrative detention without charges, movement restrictions, evictions, and disruptions to education and healthcare services, this research finds that HR violations against Palestinian civilians are widespread and systematic. The study also assesses the effectiveness of the resolution efforts made by the international community, such as the Oslo Accords and various UN resolutions. Although there have been some advancements, these efforts are often hindered by distrust, ongoing violence, and failures to address core issues. To achieve a fair and lasting resolution, this research recommends full respect for human rights, cessation of actions that violate international law, and a genuine commitment from all parties to meaningful negotiations. The type of research used is a library research method with descriptive analysis by collecting data, organizing or classifying it, compiling, and interpreting it. This method is used because it can clearly describe the object of the study.

Maurius Septianto; Orpa Ganefo Manuain; Bhisa Vitus Wilhelmus

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2025 International Forum of Researchers and Lecturers

The purpose of this research is to analyze the modus operandi of motorcycle theft crime in Kupang City and its prevention pattern (case study of Kelapa Lima Police Station). This research is an empirical legal research that directly observes the research location to find out the facts that occur in the field. The research data sources are primary data and secondary data which are then analyzed descriptively qualitatively. The results showed that the modus operandi of overcoming the crime of theft of motorized vehicles in the jurisdiction of the Kelapa Lima Police was iron scissors, using kunji t, using fake contact kunji, using leasing services (debtcolletor). Of all the cases of crime modus operandi of motorcycle theft above has 40 cases of different types of modes. Countermeasures carried out by law enforcement or police officers include pre-emtif efforts, which are initial efforts made by the police to prevent crime by instilling good values and norms so that these norms are internalized in each person. Preventive, These preventive efforts are a follow-up to pre-emtif efforts which are still in the prevention stage before the crime occurs. Preventive efforts that are emphasized are eliminating opportunities to commit crimes. Repressive, The countermeasures taken are by taking action against the perpetrators of crime in accordance with their actions and correcting them so that they realize that their actions are unlawful and detrimental to society.

Amira Atsil Abigael Wegni; Novi Wulan Suci; Tabina Belinda Putri; Astri Maharani; Ayesta Intania +1 more

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2025 International Forum of Researchers and Lecturers

This research discusses the implications of Autocratic Legalism Practices for Democracy, Legality and Justice in Law no. 17 of 2023 concerning Health. This research aims to analyze whether the practice of autocratic legalism in Indonesia will have a direct impact on weakening the democratic system adopted by Indonesia. Autocratic legalism describes a person who has power at the legislative, executive and judicial levels by using hidden methods and hiding behind the law to take advantage of people's sovereignty and abandon the principles of constitutionalism, so the problem formulation of this analysis is how the practice of autocratic legalism has an impact on weakening democracy. and how the characteristics of autocratic legalism can impact the validity and fairness of legislative regulations. The benefit of the results of this analysis of autocratic legalism is to find out to what extent the practice of autocratic legalism in Indonesia threatens the principles of constitutionalism and has the potential to develop and spread widely in society and of course will have a negative impact on the democratic system and the validity and fairness of laws and regulations. This legal research uses normative juridical methods, namely based on the main legal materials in the form of theories, concepts, principles and statutory regulations related to the writing of this journal.

Martua Felix Jonatan Simanullang; Nike Margaretha BR Sembiring; Griyani Elisabeth Purba; Bella Ayu Anzalia; Rani Oktavia Purba +3 more

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2025 International Forum of Researchers and Lecturers

Young women's political participation is the main focus in the context of inclusive and representative democracy. However, there are significant challenges in encouraging their participation in the political process, especially in general elections such as the 2024 Presidential Election. Although young women have great potential to influence the outcome of general elections, factors such as their political orientation can influence their level of participation. This research uses qualitative methods with a case study approach to understand the influence of political orientation on the political participation of young women, especially PPKn Stambuk 2023 students. The focus of this research is to explore the perspectives, experiences and views of female students regarding their participation in the 2024 presidential election. Political orientation refers to views , attitudes, and individual values ​​towards politics, which can greatly influence young women's political participation. In the context of the 2024 presidential election, young women's political orientation can influence how they decide to get involved in the political process, such as voting, campaigning or political discussions. Young women with a strong and informed political orientation tend to be more active in participating because they feel that their participation can make a difference. In contrast, young women with a weak or apathetic political orientation may be less involved due to a lack of belief that their participation will have an impact.    

Mohamad Farhan Subang; Orpa Juliana Nubatonis; Yossie M. Y. Jacob

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2025 International Forum of Researchers and Lecturers

Public services today are additional needs whose role is very important in society because they can relieve the community and help national development which aims to realize a just and prosperous society in the era of economic democracy. However, public services are indeed loaded with various problems, what's more, the range itself is very wide, covering both the profit and non-profit sectors. One of the means of shipping goods that can be used is PT Pos Indonesia. Atambua Branch Post Office is one of the branches of PT Pos Indonesia which operates for the Belu Regency area, East Nusa Tenggara Province. The formulation of the problems in this study are (1) How is the responsibility given by PT. Pos Indonesia Atambua Branch for the delivery of lost or damaged goods? (2) How are the obstacles to the implementation of the responsibility for lost or damaged goods provided by PT. Pos Indonesia Atambua Branch? The type of research used by the author is Empirical Legal research, the type of data used in this research is qualitative data. The data used in the research based on the relevance of the source data, namely primary and secondary data. The results of the study suggest that: (1) Liability for lost shipments by PT Pos Indonesia Atambua Branch, namely by providing compensation of 1 (one) x shipping costs and plus one time compensation guarantee that has been included in the proof of delivery receipt. If the shipment is damaged but part of the shipment can still be functioned, PT Pos Indonesia Atambua Branch provides compensation of 1 (one) x shipping costs and plus half x the cost of the guarantee of compensation that has been included in the proof of delivery receipt, but if it is totally damaged and loses its function, it will be given compensation of 1 (one) x shipping costs and add 1 (one) x the cost of compensation that has been included in the proof of delivery receipt. (2) The inhibiting factors are the lack of communication between PT Pos Indonesia and service users, negligence from PT Pos Indonesia Atambua Branch (Courier) which still often closes communication with the Foreman related to these problems.