Kepuasan pelanggan menjadi indikator utama dalam meningkatan mutu pelayanan, salah satunya pada sektor pendidikan non-formal seperti lembaga bimbingan belajar (bimbel). Penelitian ini bertujuan untuk membangun sistem yang pengukur tingkat kepuasan siswa terhadap layanan bimbel dengan menggunakan metode Customer Satisfaction Index (CSI). Terdapat lima variabel utama yang dianalisis, yaitu harga, fasilitas, kualitas tentor, materi dan hasil belajar. Teknik pengumpulan data pada penelitian ini dilakukan dengan kuisioner kepada 20 responden, yang mencakup dua atribut penilaian, yaitu kepentingan (importance) dan kepuasan (satisfaction). Hasil pengolahan data menunjukkan nilai CSI berada pada kriteria “sangat puas” dengan indeks 88.16%. Penelitian ini juga menghasilkan sistem review dan rating siswa yang diintegrasikan dengan portal bimbel berbasis web yang telah ada. Sistem ini memungkinkan siswa memberikan penilaian dan ulasan langsung terhadap layanan bimbel serta menjadi sarana umpan balik yang objektif. Dengan adanya integrasi ini, pengelola bimbel dapat memantau kepuasan pelanggan serta melakukan evaluasi dan peningkatan layanan bimbel. Penelitian ini menunjukkan bahwa metode CSI yang dikombinasikan dengan sistem informasi mampu mendorong kualitas layanan pendidikan non-formal kearah yang lebih adaptif dan responsif.
 
Kata Kunci - Customer Satisfaction Index, Bimbingan Belajar, Review dan Rating, Sistem Informasi, Kepuasan Pelanggan

This study aims to determine and analyze the potential and challenges of culinary businesses, the implementation of digitalization and halal certification, and the development of an effective and sustainable model for the "Resto Apung" culinary business to support food economic independence in coastal villages. The research was conducted at "Resto Apung" using a qualitative descriptive method with data collection techniques such as interviews, observations, and focus group discussions. The findings show that the "Resto Apung" business holds significant potential as a culinary destination with a strong attraction due to its unique location and menu offerings based on local marine products. However, several challenges hinder its development, including low digital literacy among business managers, lack of structured and professional management systems, and the absence of halal certification which is crucial in targeting broader Muslim consumer segments. Currently, digitalization has only been applied in the marketing aspect, primarily through social media, while other aspects such as financial management, customer service, and operational processes are still managed conventionally. Nevertheless, the managers have shown awareness and initiatives to improve, especially in recognizing halal certification as a strategic competitive advantage. The proposed development model integrates digitalization into all aspects of business management, enhances human resource capacity through technical and managerial training, and includes efforts to obtain halal certification. This holistic approach is expected to increase the competitiveness of the culinary business, optimize local potential, and ultimately contribute to the achievement of food economic independence in coastal areas.

This study explores the impact of organizational commitment, rewards, and punishment on employee performance at Perum DAMRI Bandar Lampung, a branch of the state-owned enterprise specializing in land transportation services for passengers and cargo. The research arises from the necessity to improve employee performance by leveraging both internal and external motivational factors, including employee loyalty, reward systems, and disciplinary actions. Using a quantitative research design, data were collected through a structured survey distributed to 168 active employees of the organization. The collected data were then analyzed using multiple linear regression through SPSS version 24. The study found that organizational commitment and rewards have a significant and positive influence on employee performance. These findings support the proposed hypotheses and highlight the importance of fostering employee loyalty and implementing an effective reward system to boost performance outcomes. In contrast, the analysis revealed that punishment does not have a significant positive effect on employee performance. This suggests that punitive measures alone may not be effective in encouraging desired work behaviors or improving overall performance. Based on these findings, it is recommended that Perum DAMRI Bandar Lampung prioritize initiatives that strengthen organizational commitment and develop a fair, transparent, and performance-based reward system. Such efforts are likely to enhance employee motivation and productivity. Additionally, the current approach to punishment should be critically evaluated to determine its role and effectiveness in supporting performance goals. A more constructive disciplinary framework may be needed to align with modern human resource management practices. This study contributes to the broader understanding of performance management in state-owned enterprises, especially in the transportation sector.

This research was conducted at the Tambaksari Fossil Museum, Ciamis Regency. The purpose of this research is to determine the Analysis of Cultural Heritage Management at the Tambaksari Fossil Museum, Ciamis Regency in 2024. The method used in this research is a qualitative descriptive research method. This method includes observation, interviews, and documentation. Data processing techniques in this research are data reduction, data presentation, and drawing conclusions. There are 5 informants. The results of the research show that the Analysis of Cultural Heritage Management at the Tambaksari Fossil Museum, Ciamis Regency in 2024 has not been running optimally. From the results of the observation, several indicators of problems were found related to the Analysis of Cultural Heritage Management at the Tambaksari Fossil Museum, Ciamis Regency in 2024, including limited adequate facilities and infrastructure in museum management, the lack of a management plan due to limited Human Resources (HR), the absence of a clear breakdown of duties and responsibilities in Museum management, and low community participation in Museum activities and management. The efforts made include submitting a budget for facility improvements to the local government, conducting routine fossil maintenance and conservation, identifying more comprehensive human resource needs, proposing to relevant parties to consider additional staff, and striving to increase public awareness of the importance of cultural preservation and the role of museums through good communication with the local community. Based on the results of the study above, it can be concluded that the overall Analysis of Cultural Heritage Management at the Tambaksari Fossil Museum, Ciamis Regency in 2024 has not been running optimally. To optimize the management of Cultural Heritage at the Tambaksari Fossil Museum, more intensive collaboration is needed between museum managers, the local government, and the community.

Type 2 diabetes mellitus is a long-term or chronic disease that needs to be managed properly. One of the biggest challenges for people with type 2 diabetes mellitus is their ability to control their weight. This cross-sectional study aims to determine the ability to control their weight in people with type 2 diabetes mellitus and the factors that influence it. Respondents in this study were 96 respondents using a purposive sampling technique. The independent variables were factors related to the ability to control their weight, while the dependent variable was the ability to control their weight. Data collection used a questionnaire, and statistical testing was carried out using Spearman's rho with a significance level of 0.05. The results of the study showed that most respondents (71.9%) used oral diabetes medication, almost all respondents (37.5%) used insulin diabetes medication, most respondents (59.4%) had suffered from diabetes for 1-2 years, most respondents (52%) were committed to maintaining their weight in the sufficient category, and most respondents (62.5%) had the ability to control their weight in the fairly good category. The Spearman rho statistical test results showed a relationship between the duration of diabetes (p-value: 0.027) and commitment (p-value: 0.039) with the ability to control weight, while there was no relationship with other factors. The relatively good ability to control weight in patients newly diagnosed with type 2 diabetes mellitus may be due to the patient's awareness and motivation that creates a commitment to control their health condition to prevent worsening conditions. It is hoped that patients with type 2 diabetes mellitus can maintain the ability to control their weight so that glucose levels remain under control.

This research is entitled "Simulation of Cropping Patterns (Agroforestry with Horticulture) to Increase Land Productivity with Permaculture System", which aims to develop an effective simulation method for designing cropping patterns in increasing permaculture land productivity and providing simulation results and their practical application in land design. This research was conducted from March to July 2024, located at Jalan Magelang Km 5.6, Kutu Tegal, Sinduadi, Mlati, Sleman, Special Region of Yogyakarta 55284. The simulation of cropping patterns was carried out using the SketchUp computational model and Andrew Marsh Simulation, and was evaluated based on aspects of the utilization of sunlight and plant growing space. Through this simulation method, the optimal combination of plants in the permaculture system was found. The simulation results were then analyzed and evaluated in the field to assess their success in increasing land productivity. Each cropping pattern shows unique characteristics in utilizing sunlight, growing space, and soil nutrients optimally, thus supporting more sustainable and productive land management.

From the standpoint of service marketing management, customer satisfaction plays a significant role in fostering loyalty and a favorable perception of organizations, including educational institutions. As the ones who get educational services, students play a crucial part in evaluating the caliber of school services. The purpose of this study is to examine how student satisfaction at SMKS YAMI Waled, Cirebon Regency, is impacted by the school's surroundings, amenities, and administrative services. Ninety respondents were given questionnaires as part of the study's associative quantitative methodology. Coefficient of determination (R2), t-test, F-test, and multiple linear regression were the data analysis methods employed. The findings demonstrated that, partially and concurrently, the elements of the school environment, facilities, and administrative services had a favorable and significant impact on student satisfaction. The three independent variables considerably contributed to the explanation of changes in student satisfaction, as demonstrated by the coefficient of determination (R2) value of 35.7%. According to these results, maintaining a positive school climate, offering sufficient facilities, and providing effective administrative support are all critical to raising student satisfaction. As a result, schools must put plans into place to raise the standard of instruction in a sustainable and integrated way..
 

This research investigates the impact of digital business implementation and risk management on sustainability, with accounting transparency serving as a mediating variable, within the context of Madura batik MSMEs. The central question addressed is how digital business practices and risk management contribute to enhancing sustainability through the role of accounting transparency. Employing a quantitative research design, the study utilizes Structural Equation Modeling (SEM) with a Partial Least Squares (PLS) approach to examine the interrelationships among variables. The findings indicate that both digital business and risk management exert a positive influence on sustainability systems, and that accounting transparency functions as an effective mediator, reinforcing these effects. The study concludes that improved accounting transparency significantly enhances sustainabilityperformance, thereby supporting the competitiveness and long-term sustainability of Madura batik MSMEs in the digital age.

This study analyzes the implementation of the Holistic Integrative Early Childhood Education (PAUD) policy in Surabaya as a strategic step to improve the quality and equity of PAUD services through intersectoral collaboration. Recognizing the significance of integrating education, health, nutrition, and child protection services, this study aims to analyze implementation strategies, challenges, and local innovations in providing holistic services in PAUD institutions in urban areas. This study applies a qualitative descriptive approach, collecting data through policy document analysis, semi-structured interviews with PAUD administrators, teachers, local officials, and parent representatives, and direct observation at several PAUD institutions. The research findings indicate that policy implementation is carried out through structured socialization, the formation of intersectoral coordination teams, and the provision of additional services such as routine health checks and parenting classes. However, challenges remain, such as uneven facilities and infrastructure among PAUD institutions, differences in teachers' understanding of the holistic integrative concept, and a lack of practical collaboration between PAUD institutions and health or child protection agencies. The study also identified local innovations, such as the use of social media to communicate with parents, enriching teaching materials with local cultural insights, and collaborating with universities to support activities. These findings emphasize that successful policy implementation depends not only on national regulations but also on local leadership skills, stakeholder collaboration, and responsiveness to community needs. Therefore, the study recommends improving ongoing training for educators, providing an adaptive policy framework to support local innovation, and developing digital infrastructure to facilitate more efficient communication and coordination.

This research is a case study with the object of research at UMKM Liwut Sari The purpose of this study is to determine and explain the production planning of herbal drinks at UMKM Liwut Sari. Data collection techniques in this research are observation, interviews, and documentation while data analysis techniques use forecasting and Break Even Point (BEP).  The results of the sales forecasting analysis of red ginger herbal drink and temulawak herbal drink at Liwut Sari UMKM in January are predicted to sell 263 packs of red ginger herbal drinks and 262 packs of temulawak herbal drinks, in February red ginger herbal drinks is 271 packs and temulawak herbal drinks is 270 packs, in March red ginger herbal drinks is 279 packs and temulawak herbal drinks is 278 packs. The results of the Break Even Point (BEP) analysis show that if UMKM Liwut Sari produces 86 packs of red ginger herbal drinks or Rp 4,289,855 and 81 packs of temulawak herbal drinks or Rp 4,054,794, then UMKM Liwut Sari does not make a profit or suffers a loss because at that point the company is in a state of principal return.