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This study aims to evaluate the performance of digital information systems, including websites and mobile applications, used by national expedition companies in Indonesia, using standardized technical indicators from Google Web.dev. This research employs a descriptive and evaluative approach with purposive sampling. The research objects comprise five major national expedition companies: JNE, J&T Express, SiCepat, Pos Indonesia, and Lion Parcel. The evaluation is conducted using four main indicators: Performance, Accessibility, Best Practices, and Search Engine Optimization (SEO). The results indicate that, in general, the digital information systems of national expedition companies function adequately; however, there are notable performance variations among companies, particularly in terms of loading speed and mobile performance. Pos Indonesia demonstrates the most balanced overall performance, while several other companies require further optimization, especially in performance efficiency and SEO. This study contributes to the literature by providing an objective technical evaluation of expedition information systems and offering practical recommendations to improve digital service quality, enabling faster, more secure, and more responsive logistics services in a highly competitive industry.

The 2023 forest fire on Mount Arjuno burned more than 3,315 hectares of land, threatening biodiversity and damaging the balance of the local ecosystem, including the loss of large trees and a decline in soil quality. In response to these conditions, the 80 Gunung Arjuno 3339 Mdpl Expedition was initiated as a form of community service aimed at restoring the ecosystem through tree planting along the Sumber Brantas–Cangar hiking trail. This activity involved collaboration between the Forestry Service, the Naval Academy, the Indonesian National Armed Forces, the community, students, and volunteers. The implementation method included preliminary studies, procurement of local tree seedlings such as mountain pine and eucalyptus, structured planting along the hiking trail from post 2 to post 3, and post-planting monitoring by Tahura Raden Suryo. A total of ±300 participants planted around 600 trees in this expedition. In addition to planting, participants also carried out mountain clean-up activities. The results of the activities show that tree planting can reduce the risk of erosion and improve soil structure after fires, as well as encourage community involvement in sustainable environmental conservation. This activity proves the importance of cross-sector synergy for effective and sustainable environmental restoration.

This study investigates the influence of service quality and product quality on marketing performance, with market penetration and product innovation serving as intervening variables in expedition companies. Guided by the Service-Dominant Logic (SDL) framework, the research underscores the role of value co-creation between companies and customers in driving competitive advantage. Using a quantitative approach, data were collected from employees involved in operational and marketing functions and analyzed through Structural Equation Modeling (SEM). The findings indicate that service quality and product quality do not significantly affect market penetration. Conversely, market penetration positively influences product innovation, which in turn strongly enhances marketing performance. However, when not managed effectively, market penetration can negatively impact marketing performance. These results highlight the need for companies to adopt integrated and innovative strategies that align with customer value creation to achieve sustainable improvements in marketing performance within the expedition industry.

Employee performance is a crucial element in determining the success of the company's operations, especially in the logistics sector which demands efficiency and speed of service. This study aims to analyze the factors that affect the performance of employees of PT. Universal Tunggal Logistics which operates at the Port of Tanjung Emas Semarang. The research method used is a quantitative approach with data collection techniques through questionnaires distributed to employees of the operational and administrative departments. The variables tested included work motivation, work environment, leadership style, and employee competence. Data analysis was conducted to identify the dominant factors that contribute to the performance improvement. The results of the research are expected to make an empirical contribution to the development of more effective managerial strategies in improving productivity and service quality. The novelty of this research lies in its focus on the EMKL (Sea Cargo Expedition) industry, which has unique operational characteristics compared to other service sectors, such as high dependence on cross-agency coordination, port dynamics, and tight time demands. The findings of this study are expected to be a reference for similar logistics companies in designing adaptive and evidence-based human resource policies, as well as strengthening competitiveness amid the challenges of globalization and digitalization of the logistics sector.

The company distinguishes itself from other retail stores through its unique approach, particularly in managing minimarkets by adhering to sharia principles in employee management. Ecommerce Reny Swalayan-ku merges traditional self-service elements with modern technology, positioning itself as a platform that facilitates the online purchase of daily necessities. The platform features user-friendly mobile applications and websites designed to streamline transactions, offering a variety of flexible payment options to enhance the shopping experience. Furthermore, goods are delivered using Reny Swalayan-ku own expedition service, with shipping costs calculated based on the distance from the customer's home to the minimarket. This research seeks to examine the impact of Service Quality, Discounts, and the Interactivity of Social Media Marketing on Shoppers’loyalty, with Online Trust serving as an intervening variable among users of Reny Swalayanku in Surabaya. An associative quantitative research methodology was employed, utilizing data gathered via questionnaires distributed to 94 respondents who are users of Reny Swalayan-ku Surabaya. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) through the SmartPLS software. The findings of the research suggest that Service Quality, Discounts, and the Interactivity of Social Media Marketing have a significant and positive impact on Online Trust. Additionally, Online Trust was determined to exert a positive and significant effect on Shoppers’loyalty. Moreover, both Discount and Social Media Marketing Interactivity directly and positively influence Shoppers’loyalty. In contrast, Service Quality does not demonstrate a significant direct impact on Shoppers’loyalty, indicating that its function may primarily serve as a foundation for establishing trust, which subsequently affects loyalty. These results highlight the critical role of fostering consumer trust through high-quality service, appealing discount promotions, and engaging social media interactions to enhance Shoppers’loyalty within the realm of retail e-commerce.

The development of information technology and the increasing use of e-commerce is driving demand for fast and reliable delivery services. This research aims to analyze the impact of delivery time services on customer satisfaction at expedition service companies, with a case study of Lion Parcel Sub Agent Tegal. The research method used is a quantitative method with a survey approach by distributing questionnaires to Lion Parcel Tegal customers. Data were analyzed using validity, reliability, correlation and simple regression tests with the help of SPSS 25 software. The research results showed that there was a significant relationship between delivery speed and customer satisfaction level, with a correlation value of 0.911 and an influence of 83%. This indicates that the faster the delivery service, the higher the level of customer satisfaction. It is hoped that this study can be a reference for expedition service companies in improving the quality of their services to compete in the competitive logistics industry.

The characteristics and character of an entrepreneur play a significant role in the success of the business being run. Entrepreneurs often have traits such as courage, creativity, and intensity that allow them to experience various challenges in the business world. Not only that, the ability to take calculated risks and adapt to market changes is also a key aspect in their expedition as entrepreneurs. This trait not only influences business decisions but also contributes to their individual and professional growth. Entrepreneurial character is often indicated by an orientation towards achievement and great internal motivation. They tend to have a clear vision and are able to formulate long-term goals for their business. Not only that, the ability to build networks and establish good relationships with various parties, such as customers, partners, and employees, is also an important aspect of an entrepreneur's character. This helps them in generating new opportunities and maintaining business continuity. In the context of economic growth, a description of the characteristics and character of entrepreneurs is very important for encouraging innovation and business development. By identifying these traits, aspiring entrepreneurs can improve themselves and better prepare themselves to face the challenges that exist. In addition, support from areas such as learning and training can also help hone the personality and character needed to succeed in the world of entrepreneurship.

Letter management is one of the important aspects in supporting the efficiency of academic administration in schools. This study aims to explore and understand how letter management at SMA Al-Hidayah Medan can be optimized to improve the efficiency of academic administration. The study used a descriptive qualitative approach with data collection through direct observation and interviews with parties involved in the correspondence administration process. The research findings show that SMA Al-Hidayah Medan implements a combined letter management system, namely combining manual and digital management. Incoming and outgoing letters are recorded manually in the agenda book and expedition book, and archived digitally in the school computer system. However, the system used is still limited and has not been fully integrated. The obstacles found include limited human resources who have not fully mastered administration and information technology, weak document supervision, and archiving of physical letters that have not been systematically arranged. In addition, digital archiving which is still conventional without automatic categorization makes the archive search process less efficient. As an optimization effort, the school has implemented a semi-digital system, provided training for administrative staff, compiled letter classification codes, compiled SOPs for letter management, and utilized cloud storage and digitization of old archives. These steps demonstrate institutional awareness to build a more efficient and modern administration system. In conclusion, effective letter management plays a very important role in supporting academic administration, but requires continuous coaching, better digital integration, and strong managerial commitment.

This study aims to determine the level, attribute, and stimulus most considered by respondents in choosing expedition services. The method used is conjoint analysis by applying the conjoint analysis full-profile method to design the stimulus. The attributes and levels used are delivery type (ECO, REG, express, and same day), payment methods (cash and online transfers), service promotions (cost discounts and goods pick-up), and service responsiveness (responses to damage or loss of goods and responses to late delivery). The results of research conducted on 150 respondents showed that delivery type is the most preferred attribute with a value of 0,324. The levels with the largest part-worth of each attribute are REG (0.335), online transfers (0.210), cost discounts (0.270), and response to damage or loss of goods (0.250). The most popular stimulus is expedition services with standard shipping (REG), online transfers, cost discounts, and responses to damage or loss of goods.

The budget division has responsibility for tasks that are usually carried out including financial management, analysis and budget control in the company The aim of this research is to determine the implementation and optimization of digitalization of expedition bookkeeping in the budget division by employees of the State Electricity Company Nusantara Power Services (PT. PLN-NPS) at the Sidoarjo head office, East Java. This research uses field research methods by collecting data through reviewing internship activities and using previous research regarding the budget division.  The research results show that the implementation and optimization of digitalization of expedition bookkeeping in the budget division can helps all employee needs and already has an effective system in its use.

Distribution channels in a company play a very important role in ensuring that products or services produced by producers can reach final consumers efficiently and effectively. CV. Merauke Indah is one of the Sub Distributors located in Eastern Indonesia, namely in South Papua.  The recommended alternative to overcome these obstacles is to increase accessibility to remote areas. Collaborate with local logistics service providers such as SIKI express expeditions. The efficiency in logistics management. Optimize delivery routes to determine the most efficient path based on road and weather conditions to be more efficient. Regular market surveys can also be carried out to understand consumer needs in various regions and adjust stock in the warehouse according to the survey results. Improving distribution channels is also an important part. CV. Merauke Indah is advised to use multimodal transportation that combines land, sea, and air routes to overcome infrastructure limitations. Building warehouses in strategic locations such as Boven Diguel Regency and Mappi Regency will also speed up distribution and reduce dependence on poor road conditions.

This study aims to analyze the performance of the mailing system information in an expedition company using the Unified Modeling Language (UML) approach. The mailing information system plays a crucial role in the smooth operation of the expedition company, particularly in managing the dispatch and delivery of letters and documents effectively and efficiently. This research uses a descriptive method with a quantitative approach to illustrate and analyze the extent to which the system's performance meets user needs. Data were collected through a questionnaire distributed to 25 respondents, consisting of 17 females and 8 males, to measure three key aspects of the system: user satisfaction, ease of use, and access speed. The results of the study show that the majority of respondents gave very positive assessments of the system. The easeof use aspect received the highest average score (4.4), followed by access speed (4.28) and satisfaction (4.24). However, there are areas that can still be improved, particularly regarding user satisfaction and system access speed for greater optimization. Overall, the study concludes that the mailing information system in the expedition companys functioning well, but the company needs to continue innovating and improving the system's performance to better meet user expectations.

This research aims to analyze the internal and external environment of PT MIF Surabaya, namely to find out what factors are the strengths and weaknesses of the company as well as knowing the opportunities and threats faced by the company and formulating the best and most suitable marketing strategy for PT MIF Surabaya by taking into account internal factors (strengths and weaknesses) and external factors (threats and opportunities) to face business competition in the field of Domestic Forwarding and Logistics. One of PT Meratus Line's strategies in developing market penetration in Indonesia is through the formation of PT MIF which was determined by the Decree of the Minister of Justice of the Republic of Indonesia No.C2.734.HT.01.01 – 1991 dated March 6 1991, and published in Supplement to the State Gazette of the Republic of Indonesia No. 26 dated March 3 1992. During this period, it caused quite a lot of concern for other Forwarding Companies which had become Meratus Line customers. With commitment and proof from the Meratus Group that MIF is not permitted to compete for customers from Forwarding Companies that use Meratus Line services, PT MIF has succeeded in becoming "sales" or an extension of Meratus Line in bringing closer the relationship between Meratus Line and end customers. With the support of PT Meratus Line as a holding company engaged in inter-island shipping and has experience since 1957, PT MIF concentrates its business on shipping cargo expeditions. PT MIF Surabaya's strengths are intensive Research and Development, marketing growth, Brand Image, consumer satisfaction and market share as well as large and well-trained human resources

Goods transportation is a medium and means of moving goods to their destination using the means of transport, and the unloading/unloading of the means of transport, whether carrying passengers or goods. The parties involved in transportation, one of which is sea cargo expedition (EMKL), is the business of handling documents and cargo that will be transported by ship or cargo that originates from ships that are transported and brought from the port container yard (CY) to the unloading warehouse/containeir freight station ( CFS) or carrying goods via container from the loading/freight container warehouse station (CFS) kei container yard (CY) port, PT. Elang Sriwijaya Perkasa Palembang is one of the companies that operates in the field of EIMKL (Sea Freight Transport Services) providing cargo transportation services, providing services for transporting goods via containers as well as loading and unloading. For this reason, the Sea Freight Shipping Company (EIMKL) is responsible for the safety of goods, delays in the arrival of goods, damage and loss of goods transported by trucks when they are transported out of the port container yard (CY), except for damage caused by the sender. on the item itself caused by several factors, whether weather, circumstances or when carrying out activities of stuffing or stripping goods into containers at the loading warehouse/containeir freight station (CFS). In this paper, the writing methods used are literature research and observational research at the source by carrying out activities in the field during field practice at PT. Elang Sriwijaya Perkasa Palembang and related agencies such as warehouses for loading stuffing goods, warehouses for unloading stripping goods, and container stacking yards/depots.

This research aims to test whether Service Quality and Promotion influence Purchasing Decisions. The method used in this research is a quantitative method. The population in this research is consumers of PT JNE Tomang, West Jakarta. The sample used in this research used Accidental Sampling with the Slovin formula calculation, namely 100 respondents were obtained. Data analysis using Smart PLS 3.0 The analysis method used is descriptive analysis, validity test, reliability test, r-Square test, f-square test and hypothesis test. The research results show that service quality has no effect on purchasing decisions with t-statistics = 1.439 < t-table = 1.978, but there is a positive and significant influence between promotions on purchasing decisions with the calculated value of t-statistics = 4.781 > t-table = 1.978. This shows that the better the promotion given, the better the decision to purchase services on JNE expeditions.

This study aims to determine the Influence of Service Quality and Price on Customer Satisfaction in JNE Express Expedition MitraSerasi Branch 034 Pondok Melati. The type of research used in this study is a quantitative approach with data collection techniques using probability sanpling. The population in this study was 83 customers and was sampled using the slovin formula, which was 45 respondents The results of this study show that the service quality variable has a positive and significant influence on customer satisfaction and the price variable also has a positive and significant influence on satisfaction, this can be seen in the t value of the > t table, service quality (X1) 2,204 > 2,018 and price (X2) 2,309 > 2,018 and service quality and price simultaneously affect customer satisfaction on the JNE Express expedition Mitraserasi 034 Pondok Melati branch. This is because f calculates 16,582 > f table 3,214 and is supported by a significance value of 0.001. 

This research aims to determine the relationship between promotions and Shopee consumer satisfaction among employees of PT Morich Indo Fashion 2 Karangjati, Semarang Regency. This research includes quantitative descriptive research. The research population was employees of PT Morich Indo Fashion 2, totaling 2,000 people. The sample calculation uses the Issac and Michael formula with a sample size of 95 respondents. The sample was selected or purposive random sampling, namely employees of PT Morich Indo Fashion 2 Karangjati who used Shopee. The measurement technique uses a 5-level Likert scale. For promotion, it uses a scale of very good, good, quite good, not good and very not good. Meanwhile, consumer satisfaction uses a scale of very satisfied, satisfied, quite satisfied, dissatisfied and very dissatisfied. Data sources include primary data and secondary data. The data collection technique uses a questionnaire. The data is presented in the form of a frequency distribution table and analyzed using cross tabulation. Based on the results of research on respondents (employees) of PT Morich Indo Fashion, Shopee promotions were very good and consumers were satisfied, namely 4 people (4%). A total of 82 people (86%) said the promotion was good and consumers were satisfied. A total of 9 people (10%) stated that Shopee promotions were quite good and consumers were satisfied. So it can be concluded that the better the promotion, the more satisfied the consumer will be and conversely, the less good the Shopee promotion, the less satisfied the consumer will be. The suggestions that can be given for promotions are that Shopee needs to pay attention to the content of advertising messages so that it is easier for consumers to understand, the seller's response must be good and apologize when consumers make claims, promotions on Shoppe must be made more attractive compared to other e-commerce. Shoppe must improve its good name as an e-commerce by providing publicity regarding the cheapest guarantee claims and free shipping guarantees. Meanwhile, suggestions for consumer satisfaction that shops or sellers on Shopee must maintain and improve the quality of the products sold so that they meet consumer desires, are always carried out before the goods are sent. quality control so that the goods received are not recorded/rejected. The product display in the application should use product photos that correspond to reality. When consumers make a purchase, it is best to pack it on that day and hand it over directly to the expedition so that it can be sent to the consumer immediately.

The current of globalization has made technological and digital developments change the way business and communication are carried out. The digital era is currently the foundation of the business world and opens up new opportunities, including expedition delivery services or what can be called logistics. The expedition delivery service itself not only plays a role in delivering packages to the customer's hands but also must gain the customer's trust so that the customer has an interest in using the delivery service again. The aim of the research is to determine customer satisfaction in using expedition delivery services. The research used is descriptive qualitative research, using an approach that involves collecting relevant data sources, such as journal articles, books, publications and so on. The research data obtained is then analyzed systematically so that they can be continuous with each other in increasing satisfaction with the use of delivery services.

Language is one way to keep relationships in harmony. People use language to communicate, convey messages verbally and directly, and express feelings. Advertisements result from a combination of communication arts with aesthetics, are persuasive, and are aimed at some parts of society. This article analyzes the meaning of verbal and visual signs on the J&T Express Advertisement. It aims to identify the verbal and visual signs and explain the meaning of the verbal and visual signs in Expedition advertisements. This analysis used J&T Express advertisement as a primary data and documentation method to collect data. This article used a qualitative method, and the data was analyzed descriptively. The results show that five data points were discussed. The verbal and visual signs analyzed used semantic theory by de Saussure to find the signifier and signified; all data have the signifier and signified. This article used Barthes' theory to analyze the meaning and find the denotative and connotative meanings. In general, verbal signs have both denotative and connotative meanings. The two verbal signs discovered in the data, all the verbal signs have denotative and connotative meaning. Two visual signs in the advertisements also convey their meanings to enhance the delivery of the value of the products.

West Bandung Regency is a new district in West Java with a lot of potential, including a strategic geographical position on the West Java and DKI Jakarta crossing routes, natural resources and potential energy that provide added value, and adequate tourism resources. The existence of expedition service providers has a strategic role in improving the performance of the flow of goods to an area. Factors that significantly influence the existence of expedition services in the villages of West Bandung Regency in 2019 and 2020 based on the results of the t-student test are the number of private employees (p-val 0.005), the number of population aged 15-39 years (p-val 0.021), number of entrepreneurs (p-val 0.032), and number of micro and small industries (p-val 0.037). Other significant factors of the categorical variable based on the chi-squared test are District Location (p-val < 2.2 .10-16) and Main Source of Income (p-val 8.1 .10-16).