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Menampilkan 1–4 dari 4 artikel
Work Culture of Devotion and Conflict Resolution Competence among Civil Servants in Public Service: An Integrative Literature Review
Epi Jama
; Suryono Efendi
; Rahayu Lestari
; Hasanudin Hasanudin
International Journal of Management Science and Business
Vol 3
, No 1
(2026)
Public service delivery represents a central function of civil servants (ASNs) in realizing governmental objectives and fulfilling public needs. The increasing complexity of bureaucratic challenges not only requires administrative competence but also a devotion-based work culture and strong conflict management abilities. This study adopts an integrative literature review approach to synthesize research on the relationship between devotion-oriented work culture and conflict resolution compet...
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A Literature Review from Project Management Point of View on Construction Phase Delays: Study on Oil and Gas EPC Projects in Indonesia
Rifky Basalim
; Tri Waluyo
; Suryono Efendi
International Journal of Management Science and Entrepreneurship
Vol 3
, No 1
(2026)
Indonesia’s Oil and gas project construction continue face challenges notably delays that lead to underperformance. This study tries to describe the factors that causing delays in EPC oil and gas project in Indonesia from project management view. Started by overall study on cause of delays in construction worldwide, thus phenomenon on neighboring country (Malaysia) where Indonesian workers involved, then study continues with factors in Indonesia as overall, and include specific project which are...
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The Influence of Intrinsic Motivation, Workload Competence, and Competency on Advocate Performance Through Job Satisfaction as an Intervening Variable in the Indonesian Advocates Association Advocate Joint House (Peradi Rba)
Rita Rosita Dewi
; Suryono Efendi
International Journal of Management Science and Business
Vol 2
, No 4
(2025)
This study investigates the impact of intrinsic motivation, workload, and competence on job satisfaction, exploring its implications for employee performance, with job satisfaction serving as a mediating variable. A quantitative approach was employed, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) for data analysis collected via questionnaires. The results reveal that intrinsic motivation has a positive but insignificant impact on job satisfaction and performance. Workloa...
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The Influence of Multidimensional Service Quality, Perceived Value, and Customer Relationship Management on Customer Satisfaction: The Mediating Role of Customer Engagement at Awal Care Veterinary Clinic
Mirjawal Mirjawal
; Suryono Efendi
; Tri Waluyo
International Journal of Management Science and Entrepreneurship
Vol 2
, No 3
(2025)
This study aims to analyze the influence of Multidimensional Service Quality, Perceived Value, and Customer Relationship Management (CRM) on Customer Satisfaction, with Customer Engagement as a mediating variable at Awal Care Veterinary Clinic in East Jakarta. The research background is driven by a significant decline in patient numbers in 2023 and intense competition in the veterinary healthcare sector. This study employs a quantitative correlational approach using purposive sampling, involving...
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