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Menampilkan 1–2 dari 2 artikel
A Literature Review from Project Management Point of View on Construction Phase Delays: Study on Oil and Gas EPC Projects in Indonesia
Rifky Basalim
; Tri Waluyo
; Suryono Efendi
International Journal of Management Science and Entrepreneurship
Vol 3
, No 1
(2026)
Indonesia’s Oil and gas project construction continue face challenges notably delays that lead to underperformance. This study tries to describe the factors that causing delays in EPC oil and gas project in Indonesia from project management view. Started by overall study on cause of delays in construction worldwide, thus phenomenon on neighboring country (Malaysia) where Indonesian workers involved, then study continues with factors in Indonesia as overall, and include specific project which are...
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The Influence of Multidimensional Service Quality, Perceived Value, and Customer Relationship Management on Customer Satisfaction: The Mediating Role of Customer Engagement at Awal Care Veterinary Clinic
Mirjawal Mirjawal
; Suryono Efendi
; Tri Waluyo
International Journal of Management Science and Entrepreneurship
Vol 2
, No 3
(2025)
This study aims to analyze the influence of Multidimensional Service Quality, Perceived Value, and Customer Relationship Management (CRM) on Customer Satisfaction, with Customer Engagement as a mediating variable at Awal Care Veterinary Clinic in East Jakarta. The research background is driven by a significant decline in patient numbers in 2023 and intense competition in the veterinary healthcare sector. This study employs a quantitative correlational approach using purposive sampling, involving...
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