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Menampilkan 1–3 dari 3 artikel
Work Culture of Devotion and Conflict Resolution Competence among Civil Servants in Public Service: An Integrative Literature Review
Epi Jama
; Suryono Efendi
; Rahayu Lestari
; Hasanudin Hasanudin
International Journal of Management Science and Business
Vol 3
, No 1
(2026)
Public service delivery represents a central function of civil servants (ASNs) in realizing governmental objectives and fulfilling public needs. The increasing complexity of bureaucratic challenges not only requires administrative competence but also a devotion-based work culture and strong conflict management abilities. This study adopts an integrative literature review approach to synthesize research on the relationship between devotion-oriented work culture and conflict resolution compet...
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The Influence of Customer Perceived Value and Service Quality on Customer Loyalty through Complaint Handling : Case Study on PT Pimaimas Citra
Andi Wijanarko
; Edi Sugiono
; Rahayu Lestari
International Journal of Management
Vol 2
, No 3
(2025)
Motivated by the decline in consumer loyalty at PT Pimaimas Citra, this study aims to examine the partial influence of Customer Perceived Value, and Service Quality on Customer Loyalty, either directly or indirectly through the intervening Complaint Handling variable. The research approach is quantitative, with the research location at PT Pimaimas Citra, Jakarta. One-time research time, 2025. The primary data collection technique uses surveys, and the secondary data collection technique us...
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Muhammadiyah Sebagai Gerakan Islam Berwatak Tajdid dan Tajrid
Panca hardian Putra
; Ricko Sholeh Pratama
; Rahayu Lestari
; Marzelina Sintia Putri
; Wismanto Wismanto
Jurnal Budi Pekerti Agama Islam
Vol 3
, No 1
(2024)
The role of Muhammadiyah as a modernist Islamic movement in Indonesia with a focus on two main characters, namely tajdid (renewal) and tarjih (legal selection). Tajdid is the basis of the movement to respond to the challenges of the times without leaving the authentic teachings of Islam, while tarjih functions as a methodological guideline in making legal decisions based on the Qur'an and Sunnah. By combining tajdid and tarjih, Muhammadiyah seeks to actualize Islam in a dynamic socio-community c...
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