Work Culture of Devotion and Conflict Resolution Competence among Civil Servants in Public Service: An Integrative Literature Review

Epi Jama ; Suryono Efendi ; Rahayu Lestari ; Hasanudin Hasanudin
International Journal of Management Science and Bu... 📅 2026 Vol 3, No 1 🔗 DOI: 10.70062/harmonymanagement.v3i1.509
Abstract
Public service delivery represents a central function of civil servants (ASNs) in realizing governmental objectives and fulfilling public needs. The increasing complexity of bureaucratic challenges not only requires administrative competence but also a devotion-based work culture and strong conflict management abilities. This study adopts an integrative literature review approach to synthesize research on the relationship between devotion-oriented work culture and conflict resolution competence among ASNs in public administration. Through thematic synthesis of empirical and conceptual studies, three primary themes emerge: (1) devotion as a moral dimension shaping civil service identity; (2) conflict resolution competence as an adaptive behavioral skill; and (3) integration of cultural and governance values for ethical performance. Findings reveal that devotion-oriented culture enhances civil servants’ problem-solving and ethical responsiveness, strengthening bureaucratic accountability and public trust. This paper contributes a conceptual framework linking work devotion, conflict competence, and public governance, providing implications for policy and administrative reform toward professional, responsive, and citizen-oriented public service.
Keywords
Civil Servants; Conflict Resolution Competence; Devotion; Public Service; Work Culture
How to Cite

Epi Jama, et al. (2026). Work Culture of Devotion and Conflict Resolution Competence among Civil Servants in Public Service: An Integrative Literature Review . International Journal of Management Science and Business, 3(1). https://doi.org/10.70062/harmonymanagement.v3i1.509

Epi Jama; Suryono Efendi; Rahayu Lestari; Hasanudin Hasanudin, "Work Culture of Devotion and Conflict Resolution Competence among Civil Servants in Public Service: An Integrative Literature Review ," International Journal of Management Science and Business, vol. 3, no. 1, 2026.

Epi Jama; Suryono Efendi; Rahayu Lestari; Hasanudin Hasanudin. "Work Culture of Devotion and Conflict Resolution Competence among Civil Servants in Public Service: An Integrative Literature Review ." International Journal of Management Science and Business, vol. 3, no. 1, 2026.

Epi Jama; Suryono Efendi; Rahayu Lestari; Hasanudin Hasanudin. "Work Culture of Devotion and Conflict Resolution Competence among Civil Servants in Public Service: An Integrative Literature Review ." International Journal of Management Science and Business 3, no. 1 (2026).

Epi Jama, et al. (2026) 'Work Culture of Devotion and Conflict Resolution Competence among Civil Servants in Public Service: An Integrative Literature Review ', International Journal of Management Science and Business, 3(1). doi: 10.70062/harmonymanagement.v3i1.509.

Epi Jama; Suryono Efendi; Rahayu Lestari; Hasanudin Hasanudin. Work Culture of Devotion and Conflict Resolution Competence among Civil Servants in Public Service: An Integrative Literature Review . International Journal of Management Science and Business. 2026;3(1).

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