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Strategi Komunikasi Digital @swargaloka.sby dalam Mendorong Partisipasi Perekaman e-KTP Generasi Z di Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya
Diva Mustika Winarto
; Fitrotun Niswah
; Meirinawati Meirinawati
; Eva Hany Fanida
Studi Administrasi Publik dan ilmu Komunikasi
Vol 3
, No 1
(2026)
The rapid advancement of digital technology demands a transformation in public communication to effectively engage Generation Z as digital natives. Through the Instagram account @swargaloka.sby, the Surabaya City Population and Civil Registration Department aims to drive e-KTP (electronic ID card) registration. Using a descriptive qualitative approach, this study examines digital communication strategies based on the framework of Chaniago and Majid (2024), which encompasses five key aspects: cre...
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Kualitas Pelayanan Surat Izin Mengemudi (SIM) Keliling oleh Direktorat Lalu Lintas Kepolisian Daerah Jawa Timur: (Studi Kasus: Lippo Plaza Sidoarjo)
Thalita Nadia Putri Aryanti
; Meirinawati Meirinawati
; Eva Hany Fanida
; Neny Ayu Nourmanita
Studi Administrasi Publik dan ilmu Komunikasi
Vol 3
, No 1
(2026)
Quality public service represents a key measure of effective governance, including police administrative services. The Mobile Driving License (SIM Keliling) service is one of the public service innovations in the traffic sector designed to improve accessibility for the community. This study examines the quality of Mobile SIM services delivered by the Traffic Directorate of the East Java Regional Police at Lippo Plaza Sidoarjo. This research used a qualitative descriptive approach. Data collectio...
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Strategi Peningkatan Kualitas Layanan Digital dalam Perspektif Public Value Studi pada Website PLAVON Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo
Rizky Dwi Sulistyo Rahayu
; Fitrotun Niswah
; Meirinawati Meirinawati
; Eva Hany Fanida
Studi Administrasi Publik dan ilmu Komunikasi
Vol 3
, No 1
(2026)
The implementation of e-government in government administration can make services more efficient, transparent, and reliable, as well as provide faster service to the public. The Sidoarjo Regency Population and Civil Registration Office launched the PLAVON website as a digital service. This study aims to describe the strategy for improving digital service quality from a public value perspective, focusing on the PLAVON website of the Sidoarjo Regency Population and Civil Registration Office. This...
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Analisis Efektivitas Sistem Informasi Penelusuran Perkara (SIPP) bagi Pengguna Layanan Pengadilan: Studi pada Informasi Jadwal Persidangan di Pengadilan Negeri Surabaya
Fajriyah Lutfiyatul Hikmah
; Eva Hany Fanida
; Meirinawati Meirinawati
; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara
Vol 3
, No 1
(2026)
Digital transformation in judicial institutions is aimed at improving transparency, efficiency, and legal certainty for the public. One of the main instruments in the digitization of the judiciary in Indonesia is the Case Tracking Information System (Sistem Informasi Penelusuran Perkara/SIPP), which functions as a means of case administration as well as a medium for public information disclosure. Although SIPP is considered to be running well from an administrative perspective, its effectiveness...
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Pengaruh Pengalaman Pelanggan dan Nilai yang Dirasakan terhadap Kepuasan Wisatawan Pengguna Bus City Tour Sidoarjo
Anisa Nur Fadilla
; Meirinawati Meirinawati
; Eva Hany Fanida
; Fitrotun Niswah
Jurnal Hukum, Administrasi Publik dan Negara
Vol 3
, No 1
(2026)
This study aims to analyze the influence of customer experience and perceived value on tourist satisfaction among users of the Sidoarjo City Tour Bus as a form of public tourism transportation service. The Sidoarjo City Tour Bus represents a regional government service innovation intended to support tourism development while improving urban tourism accessibility. This study employs a quantitative approach using a survey method involving tourists who used the Sidoarjo City Tour Bus. Data were col...
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Inovasi Aplikasi E-SDM dalam Meningkatkan Kualitas Manajemen Data Pegawai di Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kota Surabaya
Ananda Diane Masayu
; Eva Hany Fanida
; Meirinawati Meirinawati
; Neny Ayu Nourmanita
Jurnal Hukum, Administrasi Publik dan Negara
Vol 3
, No 1
(2026)
This study aims to analyze the innovation of the use of e-SDM Applications in improving the quality of digital employee data management at the Surabaya City Human Resources Development Agency (BKPSDM). This study uses a qualitative approach with a case study method through data collection techniques such as in-depth interviews, direct observation, and supporting documentation. The research analysis refers to the success factor model of e-Government innovation according to Maulidhia J.P., which i...
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Efektivitas Program Moda Angkutan Pelayanan Aman dan Nyaman Sarana Transportasi Kediri Bahagia (Mapan Satria) di Dinas Perhubungan Kota Kediri
Linda Nirmalasari
; Trenda Aktiva Oktariyanda
; Meirinawati Meirinawati
; Eva Hany Fanida
Perspektif Administrasi Publik dan hukum
Vol 3
, No 1
(2026)
The Mapan Satria Program represents the Kediri City Government's commitment, through the Department of Transportation, to enhance public service quality in the bus transportation sector under the name Bus Satria; however, operational obstacles such as schedule unreliability and insufficient public information persist. This study aims to describe the effectiveness of the Mapan Satria Program managed by the Kediri City Department of Transportation commencing in 2023. Program effectiveness was anal...
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Transformasi Digital Layanan Sertipikat Tanah Elektronik di Kantor Pertanahan Kabupaten Tulungagung
Mirtha Ilmi
; Eva Hany Fanida
; Meirinawati Meirinawati
; Trenda Aktiva Oktariyanda
Perspektif Administrasi Publik dan hukum
Vol 3
, No 1
(2026)
Digital transformation in public services represents a strategic shift in integrating information technology into governmental administrative systems to enhance service efficiency, transparency, and accountability. One prominent innovation in this effort is the adoption of electronic land certificates initiated by the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (ATR/BPN) as part of land service modernization. This policy is formally regulated under Ministerial Regulati...
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Efektivitas Sistem Informasi Perangkat Desa (Sipede) di Kecamatan Candi, Kabupaten Sidoarjo
Lailatul Fadiyah
; Eva Hany Fanida
; Meirinawati Meirinawati
; Trenda Aktiva Oktariyanda
Perspektif Administrasi Publik dan hukum
Vol 3
, No 1
(2026)
The use of information technology is a crucial element in improving the effectiveness of village government administration. One implementation of e-government at the village level is the use of the Village Apparatus Information System (Sipede) as a medium for managing village apparatus data. This study aims to analyze the effectiveness of Sipede's implementation in supporting village apparatus data management in Candi District. The study used a descriptive qualitative approach with data collecti...
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Pengaruh Niat, Sikap, dan Norma Subjektif terhadap Minat Penggunaan Aplikasi Sistem Informasi Manajemen Aset Negara (SIMAN) Versi 2 di Kantor Pelayanan Kekayaan Negara dan Lelang Surabaya
Nur Laily Zumrotul Khasana
; Eva Hany Fanida
; Meirinawati Meirinawati
; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara
Vol 3
, No 1
(2026)
Digital transformation in the management of state property is a necessary step towards achieving transparent and accountable governance. The Minstry of Finance, through the Directorate General of State Assets, has developed the State Asset Management Information System Version 2 application as a means of digital based management, but its implementation still faces challenges related to interest in its use by work unit operators. This study aims to evaluate the impact of intentions, attitudes, an...
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