Klaim Artikel Anda
Verifikasi kepemilikan artikel akademik
Apakah artikel-artikel ini milik Anda?
Daftarkan diri Anda sebagai author untuk mengklaim artikel dan dapatkan profil akademik terverifikasi dengan fitur lengkap.
Badge Verifikasi
Profil terverifikasi resmi
Statistik Lengkap
H-index, sitasi, dan metrik
Visibilitas Tinggi
Tampil di direktori author
Kelola Publikasi
Dashboard artikel terpadu
Langkah-langkah Klaim Artikel:
- 1. Daftar akun author dengan email akademik Anda
- 2. Verifikasi email dan lengkapi profil
- 3. Login dan buka menu "Klaim Artikel"
- 4. Cari dan klaim artikel Anda
- 5. Tunggu verifikasi dari admin (1-3 hari kerja)
Menampilkan 1–4 dari 4 artikel
Strategi Komunikasi Digital @swargaloka.sby dalam Mendorong Partisipasi Perekaman e-KTP Generasi Z di Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya
Diva Mustika Winarto
; Fitrotun Niswah
; Meirinawati Meirinawati
; Eva Hany Fanida
Studi Administrasi Publik dan ilmu Komunikasi
Vol 3
, No 1
(2026)
The rapid advancement of digital technology demands a transformation in public communication to effectively engage Generation Z as digital natives. Through the Instagram account @swargaloka.sby, the Surabaya City Population and Civil Registration Department aims to drive e-KTP (electronic ID card) registration. Using a descriptive qualitative approach, this study examines digital communication strategies based on the framework of Chaniago and Majid (2024), which encompasses five key aspects: cre...
Sumber Asli
Google Scholar
DOI
Strategi Peningkatan Kualitas Layanan Digital dalam Perspektif Public Value Studi pada Website PLAVON Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo
Rizky Dwi Sulistyo Rahayu
; Fitrotun Niswah
; Meirinawati Meirinawati
; Eva Hany Fanida
Studi Administrasi Publik dan ilmu Komunikasi
Vol 3
, No 1
(2026)
The implementation of e-government in government administration can make services more efficient, transparent, and reliable, as well as provide faster service to the public. The Sidoarjo Regency Population and Civil Registration Office launched the PLAVON website as a digital service. This study aims to describe the strategy for improving digital service quality from a public value perspective, focusing on the PLAVON website of the Sidoarjo Regency Population and Civil Registration Office. This...
Sumber Asli
Google Scholar
DOI
Pengaruh Pengalaman Pelanggan dan Nilai yang Dirasakan terhadap Kepuasan Wisatawan Pengguna Bus City Tour Sidoarjo
Anisa Nur Fadilla
; Meirinawati Meirinawati
; Eva Hany Fanida
; Fitrotun Niswah
Jurnal Hukum, Administrasi Publik dan Negara
Vol 3
, No 1
(2026)
This study aims to analyze the influence of customer experience and perceived value on tourist satisfaction among users of the Sidoarjo City Tour Bus as a form of public tourism transportation service. The Sidoarjo City Tour Bus represents a regional government service innovation intended to support tourism development while improving urban tourism accessibility. This study employs a quantitative approach using a survey method involving tourists who used the Sidoarjo City Tour Bus. Data were col...
Sumber Asli
Google Scholar
DOI
Analisis Kinerja Pelayanan Transportasi Umum Suroboyo Bus dan Trans Semanggi di Dinas Perhubungan Kota Surabaya
Hanifa Putri Ambarini
; Eva Hany Fanida
; Meirinawati Meirinawati
; Fitrotun Niswah
Jurnal Hukum, Administrasi Publik dan Negara
Vol 3
, No 1
(2026)
In Surabaya City, the City Government through the Transportation Agency developed the Suroboyo Bus and Trans Semanggi programs to address traffic congestion, limited public transportation, and the need for safe, comfortable, and environmentally friendly transportation. However, complaints are still found regarding limited facilities, irregular schedules, and suboptimal communication services, so that service performance evaluation is needed from the user's perspective. This study aims to analyze...
Sumber Asli
Google Scholar
DOI