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Inovasi Pelayanan Kepegawaian Melalui Aplikasi Rumah ASN di Badan Kepegawaian Daerah Provinsi Jawa Timur
Anisa Dwi Asmaranti
; Eva Hany Fanida
; Meirinawati
; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara
Vol 3
, No 1
(2026)
Digital transformation in public service delivery encourages government to implement service innovations that are effective, efficient, transparent, and accountable. This transformations is realized through the adoption of innovations capable of responding to public needs in a timely and accurate manner to improve service quality. The Regional Civil Service Agency of East Java Province developed the Rumah ASN Application as a digital-based personnel service innovation to support the needs of civ...
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Pengaruh Inovasi Pelayanan SOS MAS (Service on Saturday di Kecamatan Kebomas) terhadap Kepuasan Masyarakat
Natasya Salsabila Pramudita
; Eva Hany Fanida
; Meirinawati
; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara
Vol 3
, No 1
(2026)
The majority of Kebomas District's residents are connected to working hours during government office hours (Monday through Friday), which creates access obstacles in administering public services due to the high population density and busy community life. In response to these time constraints, the SOS MAS (Service On Saturday in Kebomas District) invention was introduced, which offers services on Saturdays. However, the implementation of this innovation still faces challenges in the form of a lo...
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