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Menampilkan 1–9 dari 9 artikel
Clinical Leadership, Effective Communication, and Team-work Effectiveness: Mediating Role of Interprofessional Collaboration
Ester Lidia Paseki
; Nofierni Nofierni
; Sandra Dewi
International Journal of Economics and Management Sciences
Vol 3
, No 2
(2026)
Effective communication is essential for teamwork effectiveness in healthcare, particularly in inpatient units where patient care requires coordination among multiple professionals. Internal data from Hospital X showed that more than 50% of medical incidents in the last two years were related to miscommunication among healthcare workers. In addition, the 2024 employee satisfaction survey reported that workplace communication satisfaction was only 62%, below the hospital target of 75%. This study...
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Nursing Competency: Mediating Burnout, Coaching, and Documentation Completeness in Bekasi General Hospital
Slamet Yuliono
; Nofierni Nofierni
; Sandra Dewi
International Journal of Management Science and Entrepreneurship
Vol 3
, No 2
(2026)
The completeness of nursing care documentation serves as a primary indicator of hospital service quality and remains a critical component of patient safety, clinical communication, and legal accountability. Despite its importance, empirical evidence from various healthcare facilities indicates that nursing records are frequently suboptimal, incomplete, or inconsistent. This study aims to analyze the complex interrelationships between burnout and coaching on the completeness of nursing care docum...
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Customer Retention Enhancement Strategies Using Bal-anced Scorecard During Service Expansion and Excellence Center Development
Riny Tri Yuliandita
; M.Natsir Nugroho
; Nofierni Nofierni
International Journal of Economics and Management Sciences
Vol 3
, No 2
(2026)
The premium healthcare industry in urban areas is experiencing increasing competition along with the increase in healthcare facilities and the increasing public demand for fast, comfortable, and quality medical services. In this context, Columbia Asia Pulomas Hospital is implementing an expansion strategy by increasing facility capacity, modernizing services, and adding a Center of Excellence (COE) as a service differentiation. This study aims to analyze customer retention strategies within the...
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Navigating NGO Sustainability: Stakeholders, Operational Efficiency, and Innovation in Floating Hospitals
Nodya Melinda Noori
; Ediansyah Ediansyah
; Nofierni Nofierni
International Journal of Economics, Commerce, and Management
Vol 3
, No 2
(2026)
This study aims to evaluate the determinants of organizational sustainability within the Doctor Peduli Foundation (doctorSHARE), specifically regarding its Floating Hospital program. Specifically, it examines the influence of stakeholder support and operational efficiency on organizational sustainability, while analyzing the role of organizational innovation as a mediating variable in ensuring the continuity of medical services in remote areas. Employing a quantitative approach with a survey met...
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Safety Leadership and Work Environment Management in Building Patient Safety Culture through Work Motivation
Dwi Meutia Julyta
; Duta Liana
; Nofierni Nofierni
International Journal of Management and Strategic Business Leadership
Vol 3
, No 1
(2026)
This study investigates the effects of safety leadership and work environment on patient safety culture, with work motivation as an intervening variable among nurses at Hospital X in Jakarta. A quantitative approach using a cross-sectional design was employed, with data collected from 111 nurses through structured questionnaires. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that safety leadership and work environment have significant...
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Impact of Psychological Conditions and Physical Environment on Hospitality Services through Patient Experience
Eva Khodijah
; Mohamad Reza Hilmy
; Nofierni Nofierni
International Journal of Health and Medicine
Vol 2
, No 4
(2025)
Modern healthcare services are undergoing transformation toward a more humanistic and patient-centered approach, emphasizing hospitality based services in hospitals. However, many healthcare institutions, particularly in outpatient settings, have not fully adopted this concept. Patients often experience psychological distress, and when coupled with an unsupportive physical environment, their comfort and overall experience may be diminished. These conditions can negatively affect perceptions of s...
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Effect of Workload and Competence on Nurses’ Performance with Supervision Moderation in Cengkareng
Sugino Kesuma Karo Karo Samura
; Dewi Sandra
; Nofierni Nofierni
International Journal of Management and Strategic Business Leadership
Vol 2
, No 3
(2025)
Introducion The performance of nurses is a critical determinant of hospital service quality, influenced by multiple factors such as workload, competence, and supervision. This study aimed to analyze the effect of workload and nurse competence on nurse performance with supervision as a moderating variable at X Hospital. Methods The research employed a quantitative approach with a causal survey design. Data were collected using structured questionnaires distributed to 176 nurses and analyzed thro...
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The Influence Of Clinical Skills and Supervision Techniques On the Implementation Of Patient Safety Standards With Caring Behavior as An Intervening Variable in Inpatient Nurses at Rsau Soemitro
Dwi Yanti Elok Palupi
; Kemala Rita
; Nofierni Nofierni
; Rokiah Kusumapradja
Jurnal ilmu Kesehatan Umum
Vol 3
, No 2
(2025)
The implementation of patient safety standards is a major challenge in healthcare services, particularly in hospitals such as RSAU Soemitro. Data indicates that there were 25 patient safety incidents in the Inpatient Installation in 2023, with falls being the most common case (9), followed by nosocomial infections, medication errors (4), and the absence of patient identification bracelets during surgery (7). This study aims to analyze the influence of clinical skills and supervisory techniques o...
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The Influence Of Career Development And Remuneration On Organizational Commitment With Work Motivation As An Intervening Variable In Nurses At Medika Lestari Hospital
Arif Sebastian
; Nofierni Nofierni
; Anastina Tahjoo
International Journal of Medicine and Health
Vol 3
, No 2
(2024)
Organizational commitment throughout the world, especially in Indonesia, is still very low. Similarly, in RS Medika Lestari itself, it can be seen that the commitment of each is not optimal with high nurse turnover and the tenure of nurses, most of whom are less than 1 year. For this reason, this study will examine the factors that are thought to affect organizational commitment, especially in RS Medika Lestari.This study will use factors such as Career Development, Remuneration, and Work Motiva...
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