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Menampilkan 1–4 dari 4 artikel
Explaining the Intention–Actual Use Gap in Mobile JKN Online Queues through Behavioral Intention Mediation
Dwi Puspitasari Anggita Anggraeni
; Duta Liana
; Ratna Indrawati
International Journal of Management Science and Business
Vol 3
, No 1
(2026)
Digital transformation in healthcare services is a strategic approach to improve access, efficiency, and service quality, particularly within Indonesia’s National Health Insurance (JKN) system. BPJS Kesehatan has introduced an online queue feature through the Mobile JKN application to minimize manual queuing and reduce waiting times in outpatient services. However, despite the widespread ownership of the application, its actual utilization for online queuing remains relatively low, including in...
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Analysis of Job Satisfaction as an Intervening Variable in The Relationship Between Compensation, Transformational Leadership, and Workload Towards Turnover Intention of Contract Nurses at Hospital X
Ria Permata
; Ratna Indrawati
; Rina Mutiara
International Journal of Management and Digital Sciences
Vol 3
, No 1
(2026)
There is one problem related with source Power man that is turnover that occurred at Hospital X and is known reach more from 10%. Research aiming for analyze Job Satisfaction as an intervention in connection between compensation compensation, leadership transformational, and burden Work to turnover intention in nurses power Work contract at Hospital X. Research use approach quantitative with type explanatory. Population in study is all over Labor Nurse Contract at Hospital as many as 562 people....
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The Role of Employee Retention in Improving Sustainable Employee Performance at Proklamasi Ent Hospital BSD
Feni Endah Trisnawati
; Muhammad Fachruddin Arrozi Adhikara
; Ratna Indrawati
Inovasi Kesehatan Global
Vol 2
, No 4
(2025)
Sustainable employee performance is one of the important factors in achieving organizational competitive advantage. This study is based on the trend of declining performance in 2023 at the Proklamasi BSD ENT Hospital. The purpose of this study is to analyze the effect of human resource development and ambidexterous leadership on sustainable employee performance with job retention as an intervening variable. This type of research includes quantitative causality design. The population used is perm...
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The Influence Of Clinical Leadership And Self-Efficacy On Patient Safety Culture With Work Engagement As An Intervening Variable In Inpatient Nurses At X Hospital
Thea Tania
; Intan Silviana Mustikawati
; Ratna Indrawati
Jurnal Kesehatan dan Kedokteran
Vol 2
, No 2
(2025)
This research is based on observation results which inform that there will be an increase in patient safety incidents in 2023 compared to 2022. The aim of this research is to empirically reveal the influence of clinical leadership and self-efficacy on patient safety culture with work engagement as an intervening variable. This type of research is quantitative with a cross sectional study design. The population used was 110 inpatient nurses. The sample calculation used the Slovin formula for an e...
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