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The research aimed to determine the effect of price, location, and service quality on the decision of use services of PT. Pos Indonesia, Soreang. The population in this study was consumers who had used the services of PT Pos Indonesia, Soreang. The sampling collection technique used accident sampling with a total of 100 respondents. The data analysis technique used in this research is multiple linear regression. The result of multiple linear regression analysis shows that the variables of price, location and service quality simultaneously have a positive relation to consumer decision. Based on the results of the f test, it shows that the variables of price, location, and service quality simultaneously have a positive and significant impact on consumers decisions. The result of the coefficient of determination is 0.55 or 55%, meaning that independent variables such as price, location, and service quality can explain variations in consumer decisions to choose the delivery service of PT Pos Indonesia (Soreang). While the remaining 45% of other variables not examined in this study. Company management should pay attention to parking spaces and price competitiveness to increase consumer interest in using the delivery service of PT Pos Indonesia, Soreang.

Kegunaan penelitian ini adalah untuk menganalisis pengaruh e-service quality terhadap satisfaction pada pengguna Go-Car di Kota Semarang; untuk menganalisis pengaruh e-service quality terhadap e- loyality pada pengguna Go-Car di Kota Semarang; untuk menganalisis pengaruh satisfaction terhadap e-loyality pada pengguna Go-Car di Kota Semarang. Penelitian ini mendapatkan 100 orang responden pengguna Go-Car sebagai sampel penelitian, hasil tanggapan mereka dianalisis dengan regresi linier berganda. Hipotesis pertama yang mengatakan bahwa variabel e-service quality berpengaruh positif dan signifikan terhadap satisfaction dapat diterima, artinya apabila e-service quality meningkat, maka satisfaction juga akan meningkat. Hipotesis kedua yang mengatakan bahwa variabel e-service quality berpengaruh positif dan signifikan terhadap e-loyality dapat diterima, artinya apabila e-service quality meningkat, maka e-loyality juga akan meningkat pula. Hipotesis ketiga mengatakan bahwa variabel satisfaction berpengaruh positif dan signifikan terhadap e-loyality dapat diterima, artinya apabila satisfaction meningkat, maka e-loyality akan meningkat.

The research aimed to determine the effect of price, location, and service quality on the decision of use services of PT. Pos Indonesia, Soreang, Kabupaten Bandung. The population in this study was consumers who had used the services of PT Pos Indonesia, Soreang. The sampling collection technique used accident sampling with a total of 100 respondents. The data analysis technique used in this research is multiple linear regression. The result of multiple linear regression analysis shows that the variables of price, location and service quality simultaneously have a positive relation to consumer decision. Based on the results of the f test, it shows that the variables of price, location, and service quality simultaneously have a positive and significant impact on consumers decisions. The result of the coefficient of determination is 0.55 or 55%, meaning that independent variables such as price, location, and service quality can explain variations in consumer decisions to choose the delivery service of PT Pos Indonesia (Soreang). While the remaining 45% of other variables not examined in this study. Company management should pay attention to parking spaces and price competitiveness to increase consumer interest in using the delivery service of PT Pos Indonesia (Soreang).

Today's business competition requires companies to be able to compete with other companies. PT. Biru Pratama Logistindo Line is a company engaged in import-export services. This study aims to determine the relationship between service quality, facilities and timeliness of delivery of the satisfaction of service users of PT. Biru Pratama Logistindo Line. The data analysis technique used is multiple linear regression analysis and the sampling technique uses proportional random sampling with 42 respondents as consumers of PT. Biru Pratama Logistindo Line taken from a total population of 62 consumers. The analytical tool used in this research is SPSS (Statitical Package for Social Science) Version 22.0.

The development of information technology is currently increasing rapidly from year to year. One evidence of technological development or advancement is the presence of the internet. The internet has many important benefits for human life. An example of the benefits of having the internet is its popular website. Website is one type of service or facility provided by the internet which is most widely used for various services in many fields, including education, namely schools. Madrasah Aliyah Syamsul Huda, an Islamic-based high school, which is located in Kedungreja District. Madrasah Aliyah Syamsul Huda uses the website as a medium for delivering information related to Madrasah Aliyah Syamsul Huda to students and prospective students. The better the quality of a website, the more users are interested in accessing the website. The purpose of this study is to measure the service quality of the Madrasah Aliyah Syamsul Huda website, a measurement of the measurement of website users on the level of performance and level of importance. The method in this research is the WebQual 4.0 method which consists of 3 variables, namely usability, information quality, quality of service interaction, this study also uses the IPA (Importance Performance Analysis) method. The population in this study were students, teachers, and the community with a sample of 80 respondents. The results showed that 89.03% of the Madrasah Aliyah Syamsul Huda website services had met the respondents' expectations and the Cartesian Impotance Performance Analysis (IPA) results diagram showed that the variables that were of good quality and had to be maintained were US6, IQ1, IQ4, IQ7, and SIQ3. because it has met the expected performance of the respondent. Meanwhile, the variables that are important and are in priority for improvement are IQ3, IQ5, SIQ1, and SIQ6.

Tujuan penelitian ini adalah untuk mengetahui pengaruh e-service quality terhadap kepuasan pengguna, untuk mengetahui pengaruh kemudahan terhadap kepuasan pengguna. Selain itu, untuk mengetahui  pengaruh  e-service  quality  terhadap  niat  penggunaan  ulang,  untuk  mengetahui pengaruh kemudahan terhadap niat penggunaan ulang, dan untuk mengetahui pengaruh kepuasan pelanggan terhadap niat penggunaan ulang. Pendekatan penelitian dengan metode kuantitatif, sedangkan teknik pengambilan sampel yang digunakan adalah quota sampling yaitu teknik untuk menentukan sampel dari populasi yang mempunyai ciri-ciri tertentu sampai jumlah (kuota) yang diinginkan yaitu 100 responden. Teknik analisis yang digunakan adalah regresi linier berganda. Hasil penelitian menunjukkan bahwa Kepuasan pengguna dapat mediasi atau menajdi penghubung antara variabel e-service quality terhadap niat penggunaan ulang. dapat dilihat dari nilai pengaruh tidak langsung e-service quality terhadap niat penggunaan ulang melalui kepuasan pengguna lebih besar jika dibandingkan pengaruh langsung e-service quality terhadap niat penggunaan ulang. Artinya bahwa kepuasan pengguna dapat menjadi variabel intervening. Kepuasan pengguna dapat mediasi atau menajdi penghubung antara variabel kemudahan terhadap niat penggunaan ulang. dapat dilihat dari nilai pengaruh tidak langsung kemudahan terhadap niat penggunaan ulang melalui kepuasan pengguna lebih besar jika dibandingkan pengaruh langsung kemudahan terhadap niat penggunaan ulang.

This study aims to determine the effect of product variation on customer satisfaction in Toko Ramai Semarang, the effect of product quality on customer satisfaction in Toko Ramai Semarang, the effect of service quality on customer satisfaction in Toko Ramai Semarang, the influence of product variation, product quality, and service quality simultaneously affect satisfaction consumers of Toko Ramai Semarang. The type of research used is inferential. The population in this study are consumers who shop at TokoRamai Semarang. The sampling technique used the accidental sampling method with a total sample of 100 people. The data collection technique uses a questionnaire that has been tested for validity and reliability. The data analysis technique used to answer the hypothesis is multiple regression.