đ
05 October 2021
DOI: 10.59725/ema.v27i2.20
Pengaruh Kualitas Pelayanan, Fasilitas, Dan Ketepatan Waktu Delivery Cargo Terhadap Kepuasan Pengguna Jasa Pabean Di PT. Biru Pratama Logistindo Line Semarang
JURNAL EKONOMI MANAJEMEN AKUNTANSI
Sekolah Tinggi Ilmu Ekonomi Dharma Putra Semarang
đ Abstract
Today's business competition requires companies to be able to compete with other companies. PT. Biru Pratama Logistindo Line is a company engaged in import-export services. This study aims to determine the relationship between service quality, facilities and timeliness of delivery of the satisfaction of service users of PT. Biru Pratama Logistindo Line.
The data analysis technique used is multiple linear regression analysis and the sampling technique uses proportional random sampling with 42 respondents as consumers of PT. Biru Pratama Logistindo Line taken from a total population of 62 consumers. The analytical tool used in this research is SPSS (Statitical Package for Social Science) Version 22.0.
The data analysis technique used is multiple linear regression analysis and the sampling technique uses proportional random sampling with 42 respondents as consumers of PT. Biru Pratama Logistindo Line taken from a total population of 62 consumers. The analytical tool used in this research is SPSS (Statitical Package for Social Science) Version 22.0.
đ Keywords
#Service quality
#facilities
#timely delivery
#satisfaction service user
âšī¸ Informasi Publikasi
Tanggal Publikasi
05 October 2021
Volume / Nomor / Tahun
Volume 27, Nomor 2, Tahun 2021
đ HOW TO CITE
Afifatul Gholimah; Darsono Darsono, "Pengaruh Kualitas Pelayanan, Fasilitas, Dan Ketepatan Waktu Delivery Cargo Terhadap Kepuasan Pengguna Jasa Pabean Di PT. Biru Pratama Logistindo Line Semarang," JURNAL EKONOMI MANAJEMEN AKUNTANSI, vol. 27, no. 2, Oct. 2021.
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