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Penelitian ini berfokus pada ”Kualitas Pelayanan, Tarif Premi Dan Kepuasan Nasabah Pengguna Jasa PT. Asuransi Jiwa Syariah AL - AMIN Cabang Jambi”. Tujuan penelitian ini adalah Untuk mengetahui seberapa besar pengaruh premi dan kualitas pelayanan terhadap kepuasan nasabah asuransi PT. Asuransi Jiwa Syariah AL - AMIN cabang Jambi. Jenis penelitian ini jika di tinjau dari rencana penelitian maka dapat dapat digolongkan kedalam penelitian kuantitatif dan metode analisis data yang digunakan adalah analisis regresi linier berganda. Sampel yang digunakan dalam penelitian ini sebanyak 64 orang nasabah asuransi jiwa di AL - AMIN.  Dari hasil uji t variabel Kualitas Pelayanan (X1) dengan nilai t hitung 0,668 < nilai t tabel 1,999 (t tabel= t (α/2; n-k-1) = t (0,025;62) =1,999) dan nilai signifikan 0,506 < 0,05. Sehingga dapat disimpulkan bahwa Ho diterima dan Ha ditolak. Dari hasil uji tersebut dapat dinyatakan bahwa secara parsial Kualitas Pelayanan (X1) berpengaruh signifikan terhadap Kepuasan Nasabah (Y). Dan hasil uji t variabel Tarif Premi (X2) mempunyai nilai signifikan untuk Tarif Premi terhadap Y adalah dengan nilai t hitung -1,209 < nilai t tabel 1,999 (t tabel= t (α/2; n-k-1) = t (0,025;62) =1,999)  dan nilai signifikan 0,231 < 0,05. Dengan demikian Ho diterima dan Ha ditolak. Dari hasil uji tersebut dapat dinyatakan bahwa secara parsial Tarif Premi berpengaruh secara signifikan terhadap Kepuasan Nasabah. Dari hasil uji hipotesis f diketahui bahwa bahwa variabel Kualitas Pelayanan (X1) dan Tarif Premi (X2) secara simultan (bersama-sama) berpengaruh terhadap variabel dependen (Kepuasan). Hal ini dibuktikan dengan menggunakan nilai f hitung > f tabel dimana 0,928 > 0,315 (f tabel=f (k; n.k) f (2; 62) = 3.15) dan nilai signifikan sebesar 0,401 < 0,05.  

This study aims to determine the effect of service, network quality, competitive prices on customer satisfaction and the impact on financial performance of pt global media data prima kediri branch. This case study was conducted at PT Global Media Data Prima, Kediri branch. Barokah in 2020-2021 which consists of variables (X) including: service, network quality, competitive prices, variable (Y) customer satisfaction and external variables of financial performance. The sampling technique uses a cluster random sampling technique with random sample types based on area. The results of this study indicate that H1 Service has no effect on customer satisfaction, whereas H2 network quality has no effect on customer satisfaction, and H3 competitive prices have a significant effect on customer satisfaction. Based on the three equations, it proves that customer satisfaction can affect financial performance, the higher the customer satisfaction, the higher the financial performance obtained by the company. The smaller the customer satisfaction, the smaller the financial performance obtained by the company.

Patient loyalty is often closely related to patient satisfaction with the experience they get during medical treatment. Issues related to service quality, long waiting times, lack of effective communication with patients, or disrespectful attitudes from medical staff can all cause patients to feel dissatisfied and unmotivated to return to the same health facility. This type of quantitative research with a design using correlation analysis, cross sectional. The population in the study were 193 patients treated at a private hospital in Jakarta. The research sample was 130 with the Slovin formula, the sampling technique used quota sampling and the data collection instrument used a questionnaire. Analysis of research data used multiple linear regression. The results showed that service quality partially had a significant effect on patient loyalty with a sig value of 0.036. Partial satisfaction has a significant effect on patient loyalty with a sig value of 0.001 Service quality and satisfaction simultaneously have a significant effect on patient loyalty with a sig value of 0.001 and each effect is 94.1%. In conclusion, the quality of hospital services and patient satisfaction have a significant effect on patient loyalty..  

This research refers to the decision of presidential regulation number 80 of 2017 concerning the Food and Drug Supervisory Agency and based on the approval letter of the Minister of Administrative Reform and Bureaucratic Reform Number B/411/M.KT.01 2018 dated June 8, 2018 concerning the Arrangement of Technical Implementation Units of the Food and Drug Supervisory Agency. /In this study, the problem for researchers is to find out how the socialization of the POM Workshop in Tanjungpinang is to help the consumer community to choose products that already have a distribution permit in order to protect consumers from dangerous cosmetics by introducing the Bpom Mobile application as a very useful application to help the public in purchasing cosmetics that are safe and have a distribution permit. the research used in this research is to use a descriptive qualitative approach with primary and secondary data sources and use data collection techniques by observation, interview, and documentation. The theory in this study refers to Budiani's theory (2007: 53), namely the accuracy of program targets, program socialization, program objectives, program monitoring. The results showed that the first indicator, namely the accuracy of program targets, still had to set age limits to be able to use the Bpom Mobile application so that people could find out the rules for using the Bpom Mobile application. The second indicator is the socialization of the program, the Pom Workshop in Tanjungpinang makes a lot of socialization both for the community, students of school children who make Bpom Mobile material an important material in every socialization / counseling and even open a stand to explain the Bpom Mobile application. The third indicator is the purpose of the program, has the aim that the public knows that there is an application that is very helpful for buying a product to ascertain whether the product used has a distribution permit and is safe for use in everyday life. The fourth indicator is monitoring program results, the POM Workshop in Tanjungpinang sees that the results of the Bpom Mobile application program are beneficial to the community even though it is difficult for people who cannot use cellphones to use the Bpom Mobile application. The conclusion of this study is that the socialization of Bpom has not been effective because there are still many people who do not know that the Bpom Mobile application exists.

The development of information technology, in terms of the internet is increasing and increasingly making people feel more comfortable to carry out various activities. The transportation business is also not spared from advances in internet technology. Online motorcycle taxis and taxis are a business opportunity that takes advantage of the development of internet technology. Traditional motorcycle taxis and taxis can only be found at the base or contacted by telephone. However, the current access can be accessed using an Android-based application. The emergence of transportation businesses such as Go-jek, Grab, Maxim and Indriver is proof that information technology has also penetrated into public transportation. The type of research used is quantitative research using multiple linear regression analysis techniques. The population in this study were 100 Go-ride service users in Solo Raya. The data collection technique used is questionnaire using the Linkert scale. The conclusions of this study are (1) There is a significant influence between service quality on customer satisfaction, (2) There is no significant influence between brand image on customer satisfaction, (3) There is a significant influence between price perceptions on customer satisfaction, (4) Simultaneously service quality, brand image and price perceptions have an effect on customer satisfaction.

The Social Security Administrative Body is a legal entity in administering social security programs to ensure that all people are able to meet the basic needs of a decent life. The purpose of this research is to analyze the BPJS Kesehatan service system which is capable of anticipating a surge in patients seeking treatment abroad. This study uses a Statute Approach and a conceptual approach using the interview method. Data analysis used qualitative analysis techniques to test the validity of the data in this study by looking for existing reference sources. Based on the results of the research, it shows that the National Social Security System (SJSN) is organized with a Social Insurance mechanism in which each participant is required to pay contributions to provide protection for socio-economic risks that befall participants and/or their family members. The BPJS service arrangement or system is complete by providing basic services and referrals as long as the person is still alive but not for treatment abroad. In the absence of this regulation, it automatically prevents someone from seeking treatment abroad, so they continue to seek treatment at home. The BPJS Kesehatan office in serving patients seeking treatment abroad has not found BPJS patients consulting for treatment abroad.

Improving product quality is the first effort faced by companies, when faced with efforts to become a leader. Products will be judged by quality and that is what adds value to consumers as well as one of the reasons for choosing to buy. Other factors that influence the decision to purchase Java Bakery bread products are location and quality of service. Therefore, businesses that want to stay ahead of their competitors need to take a number of actions related to improving product quality, improving location and service quality. This research is a descriptive quantitative research that aims to produce a discovery obtained through statistical procedures. The sample in this study used accidental sampling with a total of 97 respondents. The data in this study were obtained through interviews and questionnaires. From the results of the analysis that has been done. The results of the study show that product quality, location and service quality influence purchasing decisions. This is evidenced by the results of the R Square value of 0.563 or 56.3% while the remaining 29.5% is influenced by other variables.

Teknologi blockchain telah mengalami perkembangan pesat dalam beberapa tahun terakhir dan telah menyentuh hampir setiap aspek informasi dan bidang teknologi komunikasi. Potensi blockchain dapat diterapkan di berbagai industri dan bidang, termasuk logistik, rantai suplai pasokan, IoT, dan layanan kesehatan. Dalam industri kesehatan, blockchain memiliki dampak yang signifikan. Namun penilaian kritis terhadap aplikasi blockchain dalam pelayanan kesehatan masih belum tersedia secara komprehensif. Penelitian ini bertujuan untuk memberikan landasan teknis tentang berbagai aplikasi  kesehatan berbasis blockchain, dengan fokus pada perkembangan terkini di bidang ini. Studi ini akan membahas teknologi blockchain kontemporer yang telah diterapkan dalam industri kesehatan, termasuk berbagi data medis, manajemen rantai suplai medis, rekam medis elektronik, klaim asuransi kesehatan, farmasi industri, dan pemantauan pasien jarak jauh. Penelitian ini memberikan wawasan mendalam tentang penggunaan blockchain dalam aplikasi pelayanan kesehatan berbasis IoT dan menyediakan analisis SWOT yang komprehensif untuk membantu pemangku kepentingan dalam memahami manfaat, tantangan, peluang, dan ancaman yang terkait dengan teknologi ini. Diharapkan bahwa hasil survei literatur ini akan memberikan landasan yang kuat untuk pengembangan lebih lanjut dan penerapan blockchain dalam pelayanan kesehatan IoT yang aman, efisien, dan terpercaya.

Hemodialisis merupakan terapi pengganti ginjal bagi pasien chronic kidney disease stage v. Meskipun hemodialisis mampu membuang kelebihan cairan dan sisa metabolisme, namun banyak pasien hemodialisis tidak patuh terhadap dietnya. Hal ini ditandai tingginya keluhan hipervolemi karena pasien maupun caregiver khususnya keluarga tidak paham dan kesulitan dalam manajemen cairan maupun nutrisi. Sementara upaya pelayanan kesehatan dalam meningkatkan pengetahuan caregiver belum maksimal. Keberhasilan manajemen cairan maupun nutrisi sangat dipengaruhi oleh peran caregiver. Baik pelayanan kesehatan maupun keluarga merupakan caregiver yang mampu mendukung pasien hemodialisis dalam memahami manajemen diet ginjal dan strategi pembatasan cairan. Tujuan kegiatan ini adalah memberikan pelatihan berupa edukasi cairan dan nutrisi kepada caregiver pasien hemodialisis. Strategi kegiatan ini melalui pemberian pelatihan sebanyak 2 kali dengan pre – posttest. Pelatihan menggunakan metode ceramah dan tanya jawab. Hasil kegiatan pengabdian masyarakat diperoleh bahwa terdapat peningkatan rerata tingkat pengetahuan caregiver terhadap edukasi C-Nut (Cairan dan Nutrisi) untuk mencegah kegawatan pada pasien hemodialisis.                     

This research has an impact on the service sector business which is currently booming. Service businesses must have a certain strategy in order to be able to provide progress towards achievement because of the many service competitors they face. Therefore the quality of service and promotion is very influential in attracting consumer repurchase interest. The rapid development of the business world has had an impact on business progress. Currently, modern marketing strategies use more self-service systems. This research was conducted to determine how much influence service quality and promotion have on consumer repurchase intentions. The research method used is quantitative research. Data analysis techniques using multiple linear regression and classical assumption test. Respondents in this study were consumers, totaling 95 people. The sampling technique used purposive sampling with the criteria that the respondent had visited at least 1 time and had made a repeat purchase. The results showed that service quality and promotion had a significant effect both partially and simultaneously on consumer repurchase intentions in the service sector. The results of the correlation between the independent variables, namely service quality and promotion, are able to explain the dependent variable repurchase intention of 59.2% and the remaining 40.8% is influenced by other factors or by other variables not examined in this study.    

the formulation of the problems in this study are (1) How is the Effect of Member Trust on Member Satisfaction at KSPPS BMT Mitra Umat? (2) How is the Effect of Service Quality on Member Satisfaction at KSPPS BMT Mitra Umat? (3) How is the Effect of Product Quality on Member Satisfaction at KSPPS BMT Mitra Umat? (4) How is the Effect of Mobile Banking Use on Member Satisfaction at KSPPS BMT Mitra Umat? (5) How is the Effect of Member Trust, Service Quality, Product Quality, and Use of Mobile Banking on Member Satisfaction at KSPPS BMT Mitra Umat Pekalongan?. This research is quantitative. The object of this research is members of KSPPS BMT Mitra Umat in Pekalongan. This research uses purposive sampling technique, the data collection technique is a questionnaire, and the sample of this research is 100 respondents. After conducting the research, the researcher obtained data calculated using the Slovin formula. SPSS was used to analyze the data. The data analysis technique used is multiple linear regression equation analysis, T test, F test, and coefficient of determination analysis. The results of this study are Member Trust, Service Quality, Product Quality, and Use of Mobile Banking partially and simultaneously affect Member Satisfaction KSPPS BMT Mitra Umat.

Implementation of Public Service is all services organized by public service providers as an effort to meet the needs of service recipients and implementers of legislation. Public service is basically about the vast aspects of life. In the life of the state, the government has the function of providing various public services required by the community. One thing that until now is often still a problem in the relationship between the people and the government in the region is in the field of public services, especially in terms of the quality or quality of service government apparatus to the community.Tourism is currently being intensively incentive in the city of Jambi. Lots of local and foreign tourists visiting the city of Jambi. But with the level of service is said to be less than the relevant Office to make the process of tourism is not going well.In this research used qualitative research method, so the researcher will not specify the research only based on research variable, but the whole social situation examined covering aspect of place, actors and activity that interact synergistically. The result of the research shows that the lack of public service available in the Jambi City Tourism Office makes the tourism process less good. With the level of human resources that have not qualified with the limitations of foreign language skills make the tourists, especially foreign tourists feel uncomfortable. The tourism program created by the government itself has not been fully felt directly by the community. Lack of socialization of the existence of tourism programs from the government to make people less aware of the importance of existing tourism.

  The study is based on the problems that occurred in passport management at the immigration office of class ii before the release of the apapo and m-passport applications, and the supervision and services that passport care applicants face such as less effective assurance of service, inefficient institutional performance efficiency, queue issues at the slow service bureau, People had to wait a long time to manage passports, but sometimes it was also unclear that their services, once applied online, still lacked the requirement of service to manage passports and were unable to schedule the days and times. Immigration office class II TPI Tanjung Balai Karimun applies to information technologies based on applications systems and some service innovations such as friendly ham, eazy passport, sicross and sijamat are a step to make it easier in the process of better passport management management. The study aims to know the effect after information technology has been applied to passport management services and to use a qualitative approach or type of descriptive with the paradigm used is constructivism, which suggests that knowledge is not only the construct of subject thought studied and related to this study of the subjective and subjective realities rather than the product of experience alone, But it is a construct by thinking with the application of applications for information technology service. The theory used by the sangkala (2013) analysed is five major indicators or strategies of innovation in the government sector: integrated services, decentralized services and monitoring services, joint operation, citizen outreach, and the introduction of communication and information technology. Instruments of data gathering that are interviews, observations, and documentation and data triangulation. Research shows that the application of information technology to passport management services is so far beyond optimal that the system may have a problem determining schedules because of unstable tissues, it is seen that the service is integrated and based on the soup and brings the ease felt by society.

The aim of the research was to analyze and determine the influence of physical facilities (tangible), reliability, empathy, responsiveness and assurance on Honda car customer satisfaction at the Pemuda Jaya Makassar Company. The research method used in this research is a quantitative research method. Based on the results of partial analysis through Fratio testing using variance analysis, that X1, X2, X3, service towards customer satisfaction at the Pemuda Jaya Makassar company. Based on the results of the analysis carried out, it shows that the dimension of physical evidence (tangible) has a dominant influence on the level of customer satisfaction (Y partial X1 = 0.282) at the Honda "Remaja Jaya" Makassar car sales company.

This Bottled Drinking Water Factory (AMDK) is drinking water that is packaged and processed through electronic machines and is safe to drink. It is processed according to quality standards and in accordance with applicable techniques and meets the specified requirements so that bottled drinking water is safe for consumption by the public. This study aims to determine the service quality strategy carried out by the Abillaits AMDK factory in the Ambunten subdistrict, Sumenep Regency. Which was carried out using a qualitative approach method. Methods of data collection using observation, interviews, and documentation. With 1 key informant and 6 supporting informants. Data analysis techniques using data collection, data reduction, data presentation, and drawing conclusion.  The results of research conducted at the Abillaits AMDK factory show 2  strategies implemented by the Abillaits AMDK factory in Ambunten in an effort to meet customer satisfaction, namely the basic and main strategy. Basic service strategies such as thanking customers, communicating with customers. Listening to customer complints and neat appearance. The main strategy is the services provided in accordance with SOP, fast and responsive, competitive advantage, building good relationships with customers, and timeliness.

Traditional health services are expected to be implemented in health care facilities. Puskesmas had a traditional health clinic that has been running since 2019, but there is no evaluation on that program. This study aims to identify the implementation that has been carried out, in order to find out which aspects still need improvement. The research method used is descriptive qualitative research. Researchers collect data by interview, observation and secondary data. The results of the study show that traditional health services at the puskesmas have been implemented fairly well. In 2022 there were 20 visitors with the majority of visitors aged 31-45 years (50%), female (90%), all coming from the Javanese and Muslim religions. Meanwhile, the average number of visits was 1 time (55%) and 5% of visitors made 4 repeat visits. The most frequently treated complaints were dizziness/headaches (35%) and other pain complaints (45%). Treatment in traditional health polyclinics is provided with oral medication as much as 40% and 60% without drug administration. The traditional treatment given is acupressure (65%), cupping (15%) and a combination of both as much as 20%. Officers who provide traditional health services at the Palm Health Center are nurses with acupressure training. The implementation that has been carried out still requires various improvements in order to increase the number of patient visits. Further research is needed to find the right implementation model so that traditional health services at puskesmas are widely utilized by the community.

Quality Service Telephone Operator implementation is quite good, but in some dimensions of service indicators are still not satisfactory in serving guests or customers who visit and stay . The lack of speed in serving guests so that guests wait long to be serve, guests often have to try and repeat phone calls to get a response from officers operators in this case guests do not feel the comfort and satisfaction with the services provided by staff. The qualitative method used to examine the condition of natural objects, where the researcher as the key instrument and using data collection by observation, interviews and document research. In terms of responsiveness is still lacking due to the lack of speed in serving guests who need assistance. So is the form of direct services that there are still obstacles in communication , technical issues weak telecommunications network is the main thing for in hibitor maximum service. From these results it can be concluded that should be directed to improving the quality of service to guests or customers .

The purpose of this study is to determine the effect of information quality, information systems and the quality of service interaction on employee satisfaction.  This research took the object of 50 employees of the Investment and One-Stop Integrated Services Office of Pati Regency. The researcher's sampling technique uses saturated sampling. Data analysis method using multiple regression The results of the study found that there was a positive and significant influence of information quality on employee satisfaction, there was a positive and significant influence of information systems on employee satisfaction and there was a positive and significant influence on the quality of service interaction on employee satisfaction.

The low quality of public services is still a classic problem in Indonesia. Therefore, it is time for the government to implement e-government as an effort to improve services to the community. This research aims to determine the effectiveness of making online SKCK at MPP Pandeglang Regency as an implementation of e-government and to determine the factors that support and hinder e-government at MPP Pandeglang Regency. The research uses a qualitative method with a descriptive approach, a case study of making online SKCK at the Pandeglang Regency MPP. This research found that the effectiveness of e-government as seen from the indicators of productivity, adaptability, job satisfaction and general development is good. The supporting factor is the availability of adequate facilities and infrastructure. Meanwhile, the inhibiting factors are the lack of human resources and inappropriate placement of officers. This research has the implication that the e-government services provided should be socialized first so that they can be implemented optimally in society.

The government is a bureaucratic organization in public service, so the government bureaucratic organization is the leading organization related to public service. In terms of including government institutions as a locus of research is the Office of Population and Civil Registration, providing services regarding population administration, the most important thing is how to provide assistance and convenience to the community in order to fulfill their needs and interests, especially birth certificates. A quality service provided to the community demands there is an effort from all employees who have competence, because any task carried out by each employee contains an element of service which in turn will affect the quality of services or products from the agency where the employee works which is accepted by the community, and community satisfaction using population services in the form of a certificate birth. The results of the hypothesis test showed a significant relationship between competence and quality of service, with the satisfaction of the people who use population administration services.