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Public service is a key aspect of government performance that directly affects community satisfaction. This study examines the quality of public service at the Bumi Ayu Subdistrict Office in Dumai Selatan, Dumai City, using five dimensions: reliability, responsiveness, empathy, tangibles, and assurance. Data were collected through observation, interviews with two informants (one official and one service user), and document review. The findings indicate that public services are generally effective. Staff demonstrate adequate reliability and responsiveness, show empathy in serving the community, provide sufficient facilities to support service activities, and foster public trust through professional conduct. Supporting factors include well-organized service procedures, adequate infrastructure, and attentive staff, while limitations involve dependency on the subdistrict head for document approval, limited staff during peak hours, and some facility constraints. The study highlights the need to improve service timeliness, increase staff availability, and improve facilities to optimize public service delivery. Enhancing training programs for staff and implementing technology solutions for document processing could contribute to further improving service quality. Future research could focus on expanding the scope of public service assessments to include citizen satisfaction and feedback, providing insights into the areas requiring attention for continuous improvement.

This study focuses on black-box testing of JivaJoy software, an online product stock management and ordering system. The primary goal of this research is to evaluate the functionality and performance of the system's key features, including profile management, CRUD operations for admin and customer accounts, product stock management, shopping cart, order management, and AI counseling. Black-box testing was applied to assess whether these features meet expected operational standards and user requirements without considering the internal code structure. The test results indicate that most features function as expected. However, some issues were identified related to input validation, particularly with email format, phone number length, file uploads, and product stock management. Additionally, the order management and AI counseling features showed deficiencies in error handling and input validation. Based on these findings, the study recommends improvements in input validation, product stock management, shopping cart functionality, and AI counseling systems to enhance the reliability and performance of the JivaJoy platform. These enhancements are essential to deliver more efficient, secure, and optimal services, ensuring better user experiences and customer satisfaction.

The aim of this research is to determine the dominant indicators of the variables Employee Job Satisfaction, Organizational Justice and Organizational Commitment in the Population and Civil Registration Service of Padang City and to determine the partial influence of Organizational Justice and Organizational Commitment on employee job satisfaction in the Population and Civil Registration Service Padang city. This type of research is quantitative, the sampling technique used is a total sampling technique which is taken based on the entire population, because the population is less than 100 people. The research sample consisted of 46 people. The types of data used in this research are primary data and secondary data. The technique for analyzing the data uses validity and reliability tests using the SPSS version 21.00 program. The hypothesis was tested using the T test. The results of this research show (1) Organizational Justice has a significant effect on employee job satisfaction at the Padang City Population and Civil Registration Service (2) Organizational Commitment has a significant effect on employee job satisfaction at the Padang City Population and Civil Registration Service. This research aims to determine the dominant indicators of employee job satisfaction variables.

The purpose of this research is to determine the effect of motivation ang compensation on employee performance in the Pa‟tengko Tourism Village. The type of research used is quantitative research. The population in this research is all 32 employees in the Pa‟tengko Tourism Village and the sample used is saturated sampling. That is,the entire population was sampled. The methods used in this research include Validity Test, Reliability Test, Normality Test, Multicollinearity Test, Heteroscedasticity Test, Multiple Linear Regression Test, t Test (Partial), f Test (Simultaneous), Correlation Test and Determination Test (R2). The data was processed using SPSS software version 26. The results of this research show that (1) motivation has a positive and significant effect on employee performance in Pa‟tengko Tourism Village. (2) compensation has a positive and significant effect on employee performance in Pa‟tengko Tourism Village. (3) motivation and compensation simultaneously have a positive and significant effect on employee performance in the Pa‟tengko Tourism Village.

Purchase Decision is a decision to buy a product or brand you like, but two factors can arise between purchase intention and purchase decision. This research aims to determine the influence of online customer reviews, influencer endorsements and price perceptions on purchasing decisions. The type of research used in this research is quantitative research. In determining the research sample, the Slovin formula was used, where the number of samples obtained was 100 samples. Data was collected using a questionnaire that had been tested for validity and reliability and processed using SPPSS 26. Based on the partial test, the Online Customer Review variable had a positive and significant effect on the decision to purchase Eiger products in the Indonesian North Sumatra Climber Community. A value of t-count of 8.139 > 1.66 t-table was obtained, then the Endorsement Influencer variable had a positive and significant influence on Purchasing Decisions, a value of t-count of 2.169 > 1.66 t-table was obtained, and the Price Perception variable had a positive and significant influence on Purchase Decisions with a t-count value of 3.885 > 1.66 t-table . Simultaneous test results show that the online customer review (X1), influencer endorsement (X2) and price perception variables (X3) together have a positive and significant effect on the decision to purchase Eiger products in the Indonesian North Sumatra climbing community.

This research focuses on evaluating the Combox web application, a digital tool designed to help Food and Beverage (F&B) business owners strengthen their online presence. The analysis was carried out through Black Box Testing, specifically using the Equivalence Partitioning method, to assess core functionalities like login, logout, product management, and pagination. The findings reveal that while most features function as intended, there are issues with product addition and editing, as well as pagination when no data is available. These results highlight areas that need refinement to improve the application’s reliability and user experience. In summary, this research supports the advancement of a digital platform that enables F&B businesses to harness technology effectively in today’s competitive landscape.

The use of artificial intelligence is projected to have a significant impact on the preparation of regional government financial reports, especially in terms of reliability and efficiency. This research aims to analyze the use of AI in preparing regional government financial reports which was previously carried out conventionally and the challenges faced by regional governments in adopting it. This research uses a literature study method to identify trends and findings related to the use of AI in regional financial accounting. The research results show that AI is able to increase efficiency and reliability, although there are challenges in its application, such as the need to adapt and improve the quality of human resources and vulnerabilities in financial data security.

Jombok Village is one of the villages that receives assistance from the Family Hope Program in Ngoro District, Jombang Regency, with a total of 245 families distributed every two months based on predetermined criteria. The majority of people's work is as farmers and traders because it suits the skills of the local community. Livelihood conditions with an uncertain amount of income each month make it difficult to fulfill daily living needs. So children prefer to work to help the family economy rather than continue higher education. With the help of the Family Hope Program (PKH) in the education sector, it is hoped that it will be able to increase the educational participation rate of poor children and this assistance is also expected to be able to reduce the burden on household expenses. These limitations make it more difficult for them to find better and more stable jobs, leading to dependence on social assistance. The aims of this research are (1) to determine the influence of the income level of the head of the family on the educational level of children receiving the Family Hope Program (PKH) in Jombok Village, Ngoro District, Jombang Regency, (2) to determine the influence of the Family Hope Program on the educational level of children receiving the Family Hope Program (PKH). ) in Jombok Village, Ngoro District, Jombang Regency. The method used in this research is a quantitative method with a descriptive approach. Data collection techniques use observation, questionnaires and documentation. The location of this research is Jombok Village, Ngoro District, Jombang Regency. The subjects in this research were recipients of the Family Hope Program (PKH) assistance who had dependent high school children. The data processing used in this research is validity testing, reliability testing, and classical assumption testing. The data analysis used in this research is multiple linear regression. The results of this research show that (1) The income level of the head of the family has a positive and significant effect on the education level of children receiving PKH in Jombok Village, Ngoro District, Jombang Regency, which can be proven by obtaining a value of t count > t table (3,265 > 1,666) and a significance value smaller than 5 % (0.002 < 0.05) (2) The Family Hope Program has a positive and significant effect on the education level of children receiving PKH in Jombok Village, Ngoro District, Jombang Regency which can be proven by obtaining a value of t count > t table (2.088 > 1.666) and a significance value of less than 5 % (0.041 < 0.05).

The reliability of sterilization equipment, such as autoclaves, is essential to ensure patient safety, infection control, and operational continuity in healthcare facilities. Damage or malfunction of autoclaves may disrupt sterilization processes and pose significant risks to medical services. This study aims to develop an expert system for autoclave damage detection using the fuzzy logic method to support faster and more accurate diagnostic decision-making. The proposed system applies fuzzy inference to evaluate the level of damage based on input symptoms provided by users. By handling uncertainty and varying symptom intensities, the fuzzy logic approach enables proportional assessment rather than rigid rule-based classification. The system was designed through knowledge acquisition from technical experts and implemented using fuzzy membership functions and inference rules to determine damage severity levels. Experimental testing was conducted to evaluate system performance and diagnostic accuracy. The results indicate that the expert system successfully generated diagnosis outputs for all tested scenarios, achieving functional diagnostic accuracy within the defined test cases. The system was also able to calculate a quantified damage severity value of 11.6235981% based on the given symptoms, demonstrating its capability to assess damage levels numerically and objectively. Furthermore, the developed system significantly reduces the time required for damage detection compared to manual diagnostic procedures. Automating the evaluation process, it assists electromedical technicians in identifying faults more efficiently and taking preventive or corrective actions promptly. Overall, the implementation of a fuzzy logic-based expert system provides an effective, accurate, and practical solution for improving autoclave maintenance management and supporting healthcare service reliability.

This quantitative study aims to discover the effect of the Process Oriented Guided Inquiry Learning (POGIL) learning strategy on students' science process skills concerning reaction rate material. The study employs a quasi-experimental design with a pre-posttest control group. The instrument used is a multiple-choice test to measure students' science process skills. The sample consists of all students in the XI IPA class at SMA Negeri 5 Gorontalo, totaling 45 students: 22 in the experimental group and 23 in the control group. Data analysis utilizes the Rasch Model and SPSS 16.0 for hypothesis testing using the Wilcoxon test. The analysis results show that the person reliability value is 0.00, indicating weak consistency in answering the questions, while the item reliability value is 0.71, suggesting that the quality of the test items is quite good. The mean difference in item scores from pre-test to post-test is greater in the experimental group (3.83 logit) compared to the control group (1.59 logit). Wilcoxon test results show significant values < 0.05, with the experimental group having a significant value of 0.00 and the control group at 0.00.

This study presents the development and evaluation of an automatic passenger counting system for public buses using the YOLOv8 algorithm based on Convolutional Neural Networks (CNN). Accurate passenger counting plays a crucial role in optimizing public transportation operations, as it enables effective capacity management, reduces operational costs, and improves overall passenger comfort. Conventional manual counting methods are often inefficient, time-consuming, and prone to human error, particularly in high-density urban transportation environments. Therefore, an automated and intelligent solution is required to support real-time monitoring and operational decision-making. The proposed system employs deep learning-based object detection to identify and count passengers from video streams captured by cameras installed inside buses. Two camera positions, namely front and rear views, were evaluated to assess system performance under different visual conditions. The experimental results show that the system achieves high detection accuracy in the front camera view, with a confidence score of 0.82, indicating reliable performance in scenarios with minimal object occlusion. In contrast, the rear camera view demonstrates slightly lower accuracy, with a confidence score of 0.76, mainly due to increased object overlap and variations in lighting conditions. These findings emphasize the importance of appropriate camera placement and environmental consideration in improving detection reliability. In addition, the implementation of the proposed system enables real-time monitoring of passenger flow, which supports dynamic scheduling, demand-based route planning, and efficient fleet management. Accurate passenger data allows transportation operators to optimize service allocation, reduce congestion, and enhance overall service quality. Overall, this study contributes to the development of intelligent transportation systems by demonstrating the practical applicability of deep learning-based passenger counting solutions. The proposed approach offers strong potential for real-world deployment in smart city environments, supporting the creation of more sustainable, efficient, and passenger-oriented public transportation services.

This research is motivated by several problems. The aim of this research is to analyze the influence of food quality and employee service on guest satisfaction at the Pangeran City Padang Hotel. The type of research used in this research is descriptive with quantitative data. The type of data used in this research is primary data. The population of this research is research conducted on guests staying at the Pangeran City Padang Hotel. Questionnaires were distributed to 88 research respondents. With a sampling technique using nonprobability sampling. The data collection technique was carried out using a questionnaire with a Likert scale which had been tested for validity and reliability. Data from this research were processed using SPSS 25.00. The results of this study show that the overall food quality variable is included in the adequate category at 55.68%. Overall employee service is included in the adequate category at 44.32%. Overall guest satisfaction is included in the less satisfied category at 40.60%. The influence of food quality and employee service on guest satisfaction with customized R Square is 51.3% while 48.7% is influenced by other factors.

This study aims to determine the effect of group guidance with problem solving techniques in increasing the learning motivation of class XI.1 students at SMAN 4 Tana Toraja. The method used in this research is quantitative approach with experimental design. The sample used was 30 students from class XI.1 who were purposively selected. Group guidance intervention was conducted for 6 meetings with a focus on the application of problem solving techniques in overcoming academic problems faced by students. Data were collected using a learning motivation questionnaire that had been tested for validity and reliability. The results of data analysis showed a significant increase in students' learning motivation after being given group guidance with problem solving techniques. Based on the results of the study, it can be concluded that group guidance with problem solving techniques is effective in increasing students' learning motivation.

Public service is a key focus for the government in improving the quality of life of the community. The implementation of e-government is the government's effort to increase the efficiency, transparency, and accessibility of public services through the utilization of information and communication technology. The Department of Population and Civil Registration (Disdukcapil) of Padang City has implemented an online service innovation called SIRANCAK to facilitate the community in accessing population administration services. However, there are still several obstacles such as lack of socialization, uncertainty in procedures, and lack of public understanding in using the SIRANCAK online service system. This study aims to analyze the reliability, responsiveness, and assurance of the services provided by the SIRANCAK online service, as well as provide recommendations to improve the quality of public services at the Disdukcapil of Padang City.

Probative value refers to the extent to which the evidence provided is able to prove the facts being disputed. Evidence may be relevant in the sense that it relates to the case at hand, but relevance alone does not guarantee that the evidence will be well received or considered to have a significant influence. This study uses a qualitative research method with a conceptual approach. The data collection method was collected using library research, then analyzed using qualitative methods and presented descriptively. The results of the study show that the process of proof in criminal law plays a central role in upholding substantive justice. Evidence not only functions as a mechanism to test the truth of claims or accusations brought in court, but also as a tool to protect the human rights of the accused by ensuring that everyone is considered innocent until proven otherwise. Failure to assess probative value can lead to serious injustice in the form of wrongful conviction or wrongful acquittal. To address this problem, it is necessary to increase technical literacy among legal practitioners, as well as the application of more careful procedures in testing the validity and reliability of evidence.

This research aims to analyze the influence of the marketing mix and service quality This study aims to analyze the influence of the marketing mix and service quality on customer satisfaction and its impact on customer loyalty at PT Delta Primalab Scientific. The marketing mix, which includes product, price, place, and promotion, is considered a crucial element in influencing customer satisfaction. In addition, service quality, which encompasses responsiveness, reliability, and empathy, also plays a significant role in building customer satisfaction and loyalty. This research employs a quantitative method using a survey technique (questionnaire) involving a sample of customers from PT Delta Primalab Scientific. The population of this study consists of 61 customers of PT Delta Primalab Scientific. The sampling technique used is the Slovin method, with a sample size of 53 respondents. Data analysis was conducted using SEM-PLS to determine the direct influence between the variables studied. The research results show that the marketing mix significantly influences customer loyalty (β₁ = 0.352, t = 3.747, p = 0.000). Service quality significantly affects customer loyalty (β₂ = 0.319, t = 2.478, p = 0.014). Customer satisfaction significantly impacts customer loyalty (β₃ = 0.320, t = 2.690, p = 0.007). The marketing mix significantly influences customer satisfaction (β₄ = 0.453, t = 3.799, p = 0.000), and service quality significantly influences customer satisfaction (β₅ = 0.445, t = 3.830, p = 0.000).

Quantitative methods were used in this study to determine how lifestyle impacts personal financial management. Lifestyle includes the decisions a person makes about how they live their daily lives, especially about how they spend their time and money. The process of effectively managing a person or family's income, expenses, and assets to achieve short-term and long-term financial goals is known as personal financial management. Planning, budgeting, investing, investing, and debt management are all part of this. This questionnaire was circulated and completed by 66 people. Validity, reliability, and classical assumption tests have been used to collect data. Simple linear regression analysis was also used in this research methodology. The results of this study show that lifestyle has a positive impact on personal financial management.

The purpose of the study was to determine how much the resilience of volleyball extracurricular student training at SMA Muhammadiyah Makarti Jaya in the 2023/2024 school year. The research method uses a survey method with a single variable type. The population in the resilience study amounted to 15 female students in volleyball extracurricular activities and the sample was taken from a total population of 15 female students. Data collection techniques using online questionnaire distribution using Google Form. The reliability value of the questionnaire based on resilience indicators including emotion regulation (0.8422) with a total of 9 items, impulse control (0.8066) with a total of 6 items, optimism (0.8066) with a total of 5 items, and self-efficacy (0.7090) with a total of 5 items, The data grouping analysis technique uses a Likert scale. The results of the study are in accordance with the indicators that the average athlete who has good emotional regulation in extracurricular activities is 36.33 (46%) with good criteria. The average athlete's ability to impulse control is 24.73 (53%) with very good criteria. The average athlete's ability to deal with optimism during training is 23.53 (47%) with good criteria. The average athlete's ability to solve self-efficacy problems during training is 16.46 (33%) with good criteria. In the overall answer of the student group, the results of the Interval value of all students' answers were 33% very good, 33% good, and 33% of students' answers were sufficient. The validity hypothesis test shows the results with a significant level of 5%, therefore getting the results of r count> r table with r table 0.553 with a valid statement. Based on data analysis and discussion of the research results, it can be concluded that there are student resilience disorders that are in accordance with the indicators of each question item given to students who experience resilience disorders. The majority of students with low resilience levels will show answers that match what is inside the student according to the wishes of the heart.

Radiology services are a crucial component of the healthcare system that requires efficiency in its processes. Resource limitations and increasing demand for services underscore the importance of improving efficiency. To enhance service quality and operational efficiency, the implementation of an integrated information system has become a key focus for hospital management. Improving service quality and operational efficiency through the application of an integrated information system is also dependent on the reliability and performance of the system itself. This study aims to examine the relationship between the implementation and performance of an integrated information system with service efficiency in enhancing service quality in the radiology department of RSUD Kota Bogor. The research uses a quantitative approach with two independent variables: the implementation of the integrated information system and the reliability and quality of the integrated information system. The dependent variable is the quality of radiology services, and the intervening variable is radiology service efficiency. Data collection methods include observations, questionnaires, and documentation studies. The sample consists of 30 employees working in the radiology department of RSUD Kota Bogor and 30 patients receiving services in the radiology department. Data processing and presentation were conducted using path analysis with Structural Equation Modeling (SEM-PLS) using SmartPLS software. The results of the data analysis indicate that: (1) The implementation of the integrated information system does not have a significant relationship with radiology service efficiency; However, the reliability and performance of the system do have a strong relationship with radiology service efficiency. (2) The implementation and performance of the integrated information system do not have a significant relationship with service quality in the radiology department. (3) Radiology service efficiency has a significant relationship with service quality in the radiology department. (4) Radiology service efficiency, as a mediator, is not strong enough to enhance the relationship between the implementation and performance of the integrated information system and service quality in the radiology department. This study is expected to provide a comprehensive overview of the relationship between the implementation and performance of an integrated information system with service efficiency in enhancing service quality in the radiology department. The findings may serve as input for the management of RSUD Kota Bogor in optimizing the use of an integrated information system to improve radiology service efficiency, which is expected to impact the quality of services in the radiology department.

This study aims to analyze user satisfaction with the Hospital Management Information System (SIMRS) implemented at Pelni Hospital using the SERVQUAL (Service Quality) method. The SERVQUAL method is used to measure Service Quality based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The research was conducted by distributing questionnaires to 31 respondents, including patients, medical staff, and administrative staff who actively use SIMRS. The results indicate that, overall, the quality of SIMRS services at Pelni Hospital is categorized as "Good" across all dimensions measured. The reliability dimension scored the highest (4.13), indicating that the system is reliable in providing services as promised. The assurance (4.06) and empathy (3.94) dimensions also received good scores, indicating that users feel safe and well-attended while using the system. However, the responsiveness (3.77) and tangibles (3.87) dimensions showed areas for improvement, such as the speed of response to user requests and improvements in the system's physical appearance, which can affect user comfort. The conclusion of this study is that SIMRS at Pelni Hospital provides adequate and satisfactory services, but improvements in the responsiveness and tangibles aspects are necessary to enhance overall user satisfaction.