Analisis Kepuasan Pengguna Sistem Informasi Manajemen Rumah Sakit Pelni dengan Metode SERVQUAL (Service Quality)

Wafi Hidayat Ahadi ; I Ketut Sudaryana
Merkurius : Jurnal Riset Sistem Informasi dan Tekn... 📅 2024 Vol 2, No 6 🔗 DOI: 10.61132/merkurius.v2i6.480
Abstract
This study aims to analyze user satisfaction with the Hospital Management Information System (SIMRS) implemented at Pelni Hospital using the SERVQUAL (Service Quality) method. The SERVQUAL method is used to measure Service Quality based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The research was conducted by distributing questionnaires to 31 respondents, including patients, medical staff, and administrative staff who actively use SIMRS. The results indicate that, overall, the quality of SIMRS services at Pelni Hospital is categorized as "Good" across all dimensions measured. The reliability dimension scored the highest (4.13), indicating that the system is reliable in providing services as promised. The assurance (4.06) and empathy (3.94) dimensions also received good scores, indicating that users feel safe and well-attended while using the system. However, the responsiveness (3.77) and tangibles (3.87) dimensions showed areas for improvement, such as the speed of response to user requests and improvements in the system's physical appearance, which can affect user comfort. The conclusion of this study is that SIMRS at Pelni Hospital provides adequate and satisfactory services, but improvements in the responsiveness and tangibles aspects are necessary to enhance overall user satisfaction.
Keywords
User Satisfaction; SERVQUAL; Pelni Hospital
How to Cite

Wafi Hidayat Ahadi & I Ketut Sudaryana (2024). Analisis Kepuasan Pengguna Sistem Informasi Manajemen Rumah Sakit Pelni dengan Metode SERVQUAL (Service Quality). Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, 2(6). https://doi.org/10.61132/merkurius.v2i6.480

Wafi Hidayat Ahadi; I Ketut Sudaryana, "Analisis Kepuasan Pengguna Sistem Informasi Manajemen Rumah Sakit Pelni dengan Metode SERVQUAL (Service Quality)," Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, vol. 2, no. 6, 2024.

Wafi Hidayat Ahadi; I Ketut Sudaryana. "Analisis Kepuasan Pengguna Sistem Informasi Manajemen Rumah Sakit Pelni dengan Metode SERVQUAL (Service Quality)." Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, vol. 2, no. 6, 2024.

Wafi Hidayat Ahadi; I Ketut Sudaryana. "Analisis Kepuasan Pengguna Sistem Informasi Manajemen Rumah Sakit Pelni dengan Metode SERVQUAL (Service Quality)." Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika 2, no. 6 (2024).

Wafi Hidayat Ahadi & I Ketut Sudaryana (2024) 'Analisis Kepuasan Pengguna Sistem Informasi Manajemen Rumah Sakit Pelni dengan Metode SERVQUAL (Service Quality)', Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika, 2(6). doi: 10.61132/merkurius.v2i6.480.

Wafi Hidayat Ahadi; I Ketut Sudaryana. Analisis Kepuasan Pengguna Sistem Informasi Manajemen Rumah Sakit Pelni dengan Metode SERVQUAL (Service Quality). Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika. 2024;2(6).

Artikel Terkait

Penerapan Pola dan Tren Penggunaan Instrumen Evaluasi Usability (SUS, UEQ, HE) pada Sistem Digital

Moh.Eri Ramadhan Ghifari; Fathoni Mahardika; Dani Indra Junaedi; Asep Saeppani

Analisis Kepuasan Pengguna Terhadap Layanan Wi-Fi Publik di Lingkungan Sekolah Tinggi Agama Katolik Negeri Pontianak

Indra Kristanto; Widiarina Widiarina; Bambang Junadi

Penentuan Rute Terpendek Pengiriman Barang pada PT AMSA menggunakan Algoritma Dijkstra

Millennanda Dwi Cahya; Bondan Dwi Hatmoko; Irwan Agus

Peran Sistem Informasi Manajemen dalam Pengelolaan Data Jamaah Umrah: Kajian Literatur Sistematis

Sabila Sabila; Dellia Dellia; Nadiya Nadiya; Latifa Latifa; Zainal Abidin

Analisis Sentimen Pengguna YouTube terhadap Game Mobile menggunakan Metode Naïve Bayes

Aura Rahayu Aksa Radiana; Fathoni Mahardika; Dani Indra Junaedi

Analisis Sentimen Pelanggan UMKM di Media Sosial Menggunakan Naive Bayes untuk Menilai Persepsi Kualitas Produk

Ayu Astuti Siregar; Al-Khowarizmi
Tren Sitasi Jurnal