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Muliati, Muliati; Kusumayadi, Firmansyah

Jurnal Riset Rumpun Ilmu Ekonomi 2022 Lembaga Pengembangan Kinerja Dosen

This study aims to determine the effect of partially significant career development on employee job satisfaction at the Department of Communication and Informatics Statistics Bima Regency, to determine the effect of partially significant work motivation on employee job satisfaction at the Department of Communication and Informatics Statistics Bima Regency, to determine the development of career and work motivation simultaneously have a significant effect on employee job satisfaction at the Department of Communication and Informatics Statistics Bima Regency. The instrument in this study used a questionnaire with a Likert scale. The population in this study was 61 employees consisting of 41 civil servants, 7 regional honorary employees, and 13 non-permanent employees at the Department of Communication and Information, Bima Regency. The sample in this study were 41 civil servants with the sampling technique used, namely the purposive sampling technique. Data collection techniques using observation, interviews, questionnaires, documentation. The data analysis technique uses validity test, reliability test, multiple linear regression test, classical assumption test, multiple correlation coefficient test, coefficient of determination, t test and f test with the help of SPSS version 22 for windows. The results showed that career development had no significant effect on employee job satisfaction, work motivation had a significant effect on employee job satisfaction, career development and work motivation had a significant effect on employee job satisfaction at the Department of Communication and Informatics Statistics Bima Regency.  

Farah Dina Eka Syamriati; H. Sulbahri Madjir; Djatmiko Noviantoro

Jurnal Publikasi Ilmu Manajemen 2022 Pusat Riset dan Inovasi Nasional

This study aims to determine and prove the influence of leadership, work environment and compensation on work productivity of employees of the Class II Railway Engineering Center for Southern Sumatra Region with Job Satisfaction as an Intervening Variable either directly or indirectly. The population in this study were all employees of the Class II Railway Engineering Center for the Southern Sumatra Region, while the sample was part of the population that would be the object of research. In this study, the total population was 91 people. Sampling in this study used the Saturated Sample technique, namely sampling was carried out as a whole from the total population. In line with the opinion above, in this study, by considering a population of 91 people, the authors took a total of 91 people as research samples. The data analysis used in this study was to use the Structural Equation Model (SEM) analysis method which was operated through the Partial Least Square (PLS) program.

Ni Putu Shinta Vishuda Yoga Sasmitha; I Wayan Ruspendi Junaedi; I Gede Agus Mertayasa

Jurnal Manajemen dan Ekonomi Bisnis 2022 Pusat Riset dan Inovasi Nasional

In order to find out indications of the influence of store atmosphere, service quality, and customer experience on consumer satisfaction at Bhineka Muda Merdeka, a study using a population, namely all consumers from Bhineka Muda Merdeka Denpasar, took a sample of 120 people. Based on these results, it can be concluded that the indication of store atmosphere has a positive and significant impact on customer satisfaction with the results of t-count 3,425 > t-table value 1,7 and a significance value of 0,001 <0,05. Another indication is that the quality of service has a positive and significant impact on consumer satisfaction, with the results of t-count 2,699 > t-table value 1,7 and a significance value of 0,008 <0,05. The last indication is that customer experience has a positive and significant impact on consumer satisfaction, with the results of t-count 2,910 > t-table value 1,7 and a significance value of 0,004 <0,05. Broadly speaking, there are indications simultaneously between store atmosphere, service quality, and customer experience on customer satisfaction of 34,9%.

Juniarti Juniarti; Nasution, Sarifa Ulfa

Nusantara: Jurnal Pengabdian kepada Masyarakat 2022 Pusat Riset dan Inovasi Nasional

The purpose of this community service is to increase the understanding of the Medan Johor community about job promotion, coworkers, and employee job satisfaction. The specific target in this community service is that the people of Medan Johor sub-district know what promotions are, coworkers, and employee job satisfaction. The materials presented in this community service are: what is job promotion, coworkers, and employee job satisfaction. Which in relation will affect the improvement of employee work in Medan Johor sub-district so that the community gets solutions to job promotions, coworkers, and employee job satisfaction. From this community service, the results show that the community of Medan Johor sub-district has known and understood the importance of insight into job promotions, coworkers, and employee job satisfaction so as to improve work performance.

Herlina Herlina; Heri Sasono

Jurnal Manajemen dan Ekonomi Bisnis 2022 Pusat Riset dan Inovasi Nasional

The purpose of this study was to determine the effect of organizational culture (X1) and direct financial compensation (X2) on employee job satisfaction (Y). This research is a quantitative approach by performing parametric statistical analysis in the form of multiple linear regression analysis. The population in this study were 207 employees and a sample of 52 respondents using the Nonprobability Sampling technique. Data collection techniques using a questionnaire. The data was processed using SPSS (Statistics of Package for the Social Sciences) version 22 for window. The results showed that partially variable X1 and Variable X2 had significant effect on variable Y. Meanwhile, simultaneously, organizational culture and financial compensation had a positive and significant effect on job satisfaction and the determinant coefficient was 69.6%.

Yozi Rahmat Denus; Yulihasri Yulihasri

Jurnal Manajemen dan Ekonomi Bisnis 2022 Pusat Riset dan Inovasi Nasional

This study aims to determine the effect of organizational commitment, service quality, and employee performance on community satisfaction on employees of the Class IIA Padang Penitentiary. The method used in this research is quantitative research with a descriptive approach. The population in this study were employees of the Class IIA Penitentiary in Padang. The sample used was 144 people using a saturated sampling technique (census). The data analysis technique is multiple linear regression. The results showed that: (1) Organizational commitment has a positive and significant effect on community satisfaction. (2) Service quality has a positive and significant effect on community satisfaction. (3) Employee performance has a positive and significant effect on community satisfaction. (4) Organizational commitment, service quality, employee performance together have a positive and significant effect on community satisfaction in the Class IIA Padang Penitentiary.

Simarmata, Hengki Mangiring Parulian; Simarmata, Poltak Pardamean

Jurnal Manajemen dan Ekonomi Bisnis 2022 Pusat Riset dan Inovasi Nasional

Excellent service is very important for companies to increase profits and competitive strategies with competitors. This study aims to determine the effect of service quality on customer satisfaction at PT Capella Daihatsu Pematangsiantar. This research is quantitative and  descriptive. The sample used was 94 people who were taken by purposive sampling technique. The analytical technique used is to test the validity, reliability test, normality test, t test, to determine the magnitude of the effect used a simple linear regression model. The results of this study indicate a significant positive effect between service quality and customer satisfaction. The magnitude of the effect of service quality is 36.4% on service satisfaction and the remaining 63.6% is influenced by other variables not examined such as customer relationship management and others.

Achmad Daengs GS

Jurnal Suara Pengabdian 45 2022 LPPM Universitas 17 Agustus 1945 Semarang

Plan strategic in competitive marketing started by analyze of competitor. Company differ value and customer satisfaction by value that be given price product,promotion, and distribution (marketing mix) on his competitor. With high competition in trading, so strategic in marketing denotes me of important thing on enhance of selling. Basically stratergy on marketing are wholl planning, integrated, and merge in marketing fuld, can give guidance about activity will be done to get reach target of marketing in compary. So strategy of marketing is very important to be needed to enhance of selling in the company, marketing strategy. Consists of price, strategy of distribution, Strategy of promotion and place four strategy above also we called by marketing mix. By four element of marketing mix above must be implemented base on level market competition will by target of company, on focus price strategy or marketing strategy analysis to enhance off selling in marble company, and another strategy four element of marketing mix improperly will make marketing activity, will be useless and spend of human resource which is issued.

Stefanus Catur

Jurnal Manajemen dan Ekonomi Bisnis 2022 Pusat Riset dan Inovasi Nasional

Customer satisfaction is very important to a company's services, because satisfied customers will come back, buy more, spread the experience to another friend, and is willing to pay more to do business with a trusted provider. Efforts to maintain customer satisfaction one of which is to monitor what they want from the services that are presented. This study aimed to measure the level of customer satisfaction in the business of outdoor education and training, in which customer satisfaction is measured on the dimensions of perceived service and expected service. The population in this study is service users of the outdoor education and training at the Centre for Education and Training Managerial Behavior University of Wijaya Putra that training in January and June 2014, samples were taken by purposive random sampling technique amounts to 143 people. The variables of this study customer loyalty, service quality, perceived quality, perceived value, and customer expectation and customer complaints. Analysis of the data used is multiple linear regression analysis with hypothesis testing with the F test and t test. The expected outcome of this research is the acquisition of the factors that affect customer satisfaction on service providers of outdoor education and training, in terms of quality of service indicators (tangibles, reliability, responsiveness, assurance and empathy). The results show that there is good agreement between the performance perceived by the user's expectations of the outdoor education and training services. These conditions can be considered satisfactory by management for the success of providing the best service to users of the service. Cartesian diagram determine the right strategy for the management to improve service quality are a top priority especially.    

Ahmad Daryanto

Jurnal Ilmu Sosial, Bahasa dan Pendidikan 2022 Pusat Riset dan Inovasi Nasional

Computer self-efficacy (CSE) and job satisfaction play an vital role in achieving education’s aims not only in general affairs but also in particular goals both in formal education institutions and teacher’s real life. This research intends to (1) analyze the effect of big five behavior model (extraversion, agreeableness, conscientiousness, neurotisicm, openness to experience) toward computer self-efficacy of teachers in SMK NEGERI 1 MOJOSONGO BOYOLALI, (2) analyze the effect of big five behavior model (extraversion, agreeableness, conscientiousness, neurotisicm, openness to experience) toward teacher’s job satisfaction of teachers in SMK NEGERI 1 MOJOSONGO BOYOLALI. It is highly hoped that the research could be a reference for the schools themselves and the stake holders to manage and improve the teachers. The population of this research is teachers in Wijaya Putra Senior High school and Wijaya Putra Vocational High School which is consisted 52 teachers. This research conducts census method with 46 questioners analyzed.  Computer self-efficacy data, Teacher’s  job satisfaction  data is gained through CSE dan MSQ questioners. While Big Five Behavior Model (extraversion, agreeableness, conscientiousness, neurotisicm, openness to experience) is obtained through the scoring Big Five Inventory (BFI). Those data is analyzed qualitatively with double regression technique  The findings show that the factors big five behavior model with dimension agreeableness, conscientiousness and openness to experience effect partially while the dimension: extraversion and  neuroticism do not influence significantly towards CSE of the teachers. The factors big five behavior model has the impact significantly on CSE of the teachers in stimulate way. In teacher’s job satisfaction, all of the dimensions influence in stimulate way and partially.  It shows that dimension of neuroticism in big five behavior model is the dominant variable which affects the teachers’ Computer Self-Efficacy.      

Farina Jessen Yap; Ronauli Fransiska Pasaribu

Jurnal Manajemen dan Ekonomi Bisnis 2022 Pusat Riset dan Inovasi Nasional

This research was conducted at PT. Bangun Makmur Medan. Work productivity that has not reached the company's target because there are still shortcomings that occur to employees when viewed with data in the last 5 years, not all employees can achieve work productivity targets that have not reached the company's target because there are still shortages that occur when viewed with data in 5 years Finally, not all employees can reach the target. Compensation is still very low due to the bonuses made by companies that have not been maximal for employees who have worked optimally. Employees are not satisfied with what they receive from their co-workers who cannot work together and the lack of opportunities for employees to get promotion opportunities and the amount of bonuses received is not yet in line with expectations because the bonuses made by the company are not maximized with employees who have worked optimally. The population is 129 employees and the sample in this study was 98 employees. The sampling technique used is sample random sampling. The technique of collecting data is by pembainigain kueisoner, interviews and documentation studies. Data analysis uses validity and reliability test, classic assumption test, multiple linear regression analysis, determinant coefficient and hypothesis testing.Conclusions in the study that simultaneous Compensation and Job Satisfaction influence the Work Productivity of PT. Bangun Makmur Medan. Partially Compensation and Job Satisfaction influence the Work Productivity of PT. Bangun Makmur Medan. Partially Job Satisfaction influences the Work Productivity of PT. Bangun Makmur Medan. The magnitude of the coefficient of determination that value .10 means compensation and job satisfaction can explain employee work productivity by 31% and the remaining 69% (100-31) is influenced by other variables outside of this study such as: work motivation, career development, work environment and so on

Salfina, Lili; Reflianto, Reflianto; Asrul, Asrul

Jurnal Komunikasi Pendidikan 2022 Universitas Veteran Bangun Nusantara

This study aimed to analyze the effect of leadership, job satisfaction, and self-efficacy. The method of this research was a quantitative survey method. We collected the data from a sample of the college of economic lecturers numbered 34 people using the research instrument of questionnaires. Analysis of the questionnaire used a 5-points Likert scale and a multiple linear regressions test. Research findings reported a significant influence on the leadership perception, job satisfaction, and self-efficacy of the lecturers' performing partially and simultaneously. This study contributed to head building participatory and communicative leadership in improving the planning, execution, and evaluation of learning to get the expected teaching competence. We suggest that higher education leaders always pay attention to the needs of their subordinates. Create a pleasant work atmosphere that can improve positive self-efficacy and job satisfaction.

Natsir Mallawi, Muhammad; Andi Wahyu Rezki; Abdul Gaffar

Journal of Administrative and Sosial Science (JASS) 2022 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

The quality of cleaning services is at the core of the University Politeknik cleaning services. Customer satisfaction often uses assessment methods to determine the quality of cleaning services. Customer satisfaction depends on customer expectations and quality awareness factors. This study uses a qualitative approach. The data collection method used is survey research that takes data using questionnaires, observations and interviews.

Titin Anita Lestari

Journal of Administrative and Sosial Science (JASS) 2022 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Given the number of   supermarkets (supermarket) which is located in the same area, then by itself would give birth to the fierce competition to seize visitors and buyers. Additionally the competition also came from some retailers in traditional markets and shops are scattered in the same area. Sinar Bone Supermarkets is one of the famous retail among some retail in the city of wiwirano Konawe utara. In the motion of daily operations, Sinar Bone Supermarkets as shopping centers provide a variety of different goods with different types, brands and sizes at varying price levels. Problem formulation, Based on the background outlined above, then the problem is: What is the quality of services that includes Tangible, Realibility, Responsiveness, Assurance, and Empathy effect on customer satisfaction in the Sinar Bone Supermarket wiwirano -konawe Utara .Objective, while the objectives of this research is to determine how much the quality of the services provided by Sinar Bone Supermarket. "Quality of service refers to judgments of customers about the core of this service and the service provider itself or the entire service organization, most people are now beginning to show demand towards service excellence, they are no longer just need a quality product, but they prefer to enjoy the convenience of service " The method used in  this  research is  descriptive quantitative method in  accordance with  the  purpose of  the  research presented in advance outlining the nature of the nature and looking for a systematic description of the facts under investigation From the discussion above results show that the performance of the services provided by the service provider is very influential on consumer satisfaction, the strategy adopted by a Sinar Bone Supermarket wiwirano -konawe Utara , especially in the service sector should be implemented properly. 

Muh. Azis Ardin; Andi Dhika Syafdarifa Guntur

Journal of Administrative and Sosial Science (JASS) 2022 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

This study aims to determine whether there is an influence of factor analysis of the exprential marketing variables, namely the variables sense, feel, think, act, and relate to customer satisfaction in shopping for products in Indomaret Pajjaiang, the sampling method is using a questionnaire. This study uses the Validity Test method. and Reliability Test for Multiple Linear Regression Analysis. Variable simultaneous influencesense(U1), feel(U2)think(U3), act(U4), andRelate(U5)have a significant effect on consumer decisions in shopping for products at Indomaret Pajjaiang.Thiscanbeevidencedfromtheresults of the analysis of the X test Xcount> Xtable (92,231> 2,28) which shows that the influence of the independent variable on the dependent variable in consumer satisfaction shopping for products in Pajjaiang Indomaret is strongly influenced by variables other than research. (sense, feel, think, act, and relate) either partially or simultaneously and positively and significantly effect on the dependent variable, while the most influential variable in consumer shopping decisions is the variable which is the relate that has the highest coefficient of 9,604.

Muh. Ichsan Fachri Azis; Aswin Saputra

Journal of Administrative and Sosial Science (JASS) 2022 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

This study aims to determine the significant effect of service quality on customer satisfaction in spare Parts Copotan Borong. This research uses two approaches, namely the caulitative approach and quantitative approach. The data collection method that is used is this study using survey research that takes samples from one population and uses questionnaires as a basic data collection tool. The analysis method used is descriptive statistical analysis and multiple linear regression analysis. The results showed that: 1) there is a significant influence the quality of service to customer satisfaction in spare Parts Copotan Borong. 2) by 79%, while the remaining 21% is influenced by other independent variables that are not examined in this study include price, discounts, location, and others.

Amirullah, Indriati; Prully c. Yahdus; rensiana ninut

Journal of Administrative and Sosial Science (JASS) 2022 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Drink company (beverage shop) is one of the shops in Makassar that has various kinds of drink syrup and drink powder, and there are several complementary ingredients in the cafe.The agent who owns the drink company's shop is Mr. Deril Tunggal. The main reason Mr. Deril Tunggal opened this shop is because he is affected by the weather conditions in Indonesia, which always tends to be in the summer, so many people need fresh drinks.The purpose of this research in this store is to find out and observe the workings associated with the employees and store leaders of the drink company and customer satisfaction. And also this research was conducted to find out how  leaders  guide  their  employees  and  customer  satisfaction  in  receiving  services  at  this store.This research method is used to describe the situation and its circumstances by using observation and interviews. With this research, the data collection method. The results showed that: 1) the way of service 2) the way of the leader 3) the consumer 4) motivation 5) discipline.

Yuni Artati

Innovation, Theory & Practice Management Jour 2022 Universitas 17 Agustus 1945 Semarang

This study aims to analyze the influence of career development and extrinsic motivation on job satisfaction. In addition, this study also aims to analyze the influence of mediating variables of job satisfaction on the relationship between career development and extrinsic motivation on organizational commitment. The types of data used are primary data and secondary data. The sample is 101 employees. The data collection method used is a questionnaire. The analysis technique used is Path Analysis. The results of the study show that: Career development affects job satisfaction; Extrinsic motivation affects job satisfaction; Job satisfaction affects organizational commitment; Career development affects organizational commitment; Extrinsic motivation affects organizational commitment; Career development affects organizational commitment with job satisfaction as a mediator; Extrinsic motivation affects organizational commitment with job satisfaction as a mediator.             

Wahju Wibowo; Imam Nuryanto

EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS 2022 LPPM Universitas Sains dan Teknologi Komputer

Measurement of customer satisfaction is something that should be done by a public service organization periodically, improving performance on the right attributes will have a positive impact, namely increasing satisfaction of public service users. This study aims to measure customer satisfaction of public service users by integrating the servqual model and the cartesian diagram model. The analysis tool uses SPSS, with a sample of 121 respondents. The results showed that the quality of public services at the Shipping Polytechnic of North Sulawesi was good, at an average performance score of 8.79 from the rating scale range, and was able to satisfy the expectations of service users. The main dimensions that must be improved immediately are reliability, assurance and tangible. At the attribute of service requirements information, service completion time period information and service supporting infrastructure facilities. With the findings of this study, it is hoped that public services can be improved and the attributes of services that are already good can be maintained.

Deandra Vidyanata

EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS 2022 LPPM Universitas Sains dan Teknologi Komputer

Service quality and customer satisfaction are important predictors that shape customer loyalty in the hospitality industry. The fulfillment of these two things can maintain the sustainability of the organization in the long term. This study aims to examine the effect of service quality on customer loyalty, the effect of service quality on customer satisfaction, customer satisfaction on customer loyalty, and the mediating effect of customer satisfaction on the relationship between service quality and customer loyalty. The population of this research is all consumers of one of 5-star hotels in Jakarta, with purposive sampling method with the criteria of having stayed at the hotel more than 3 times. The results of this study indicate that all hypotheses are accepted,which means that service quality affects consumeraloyalty, service quality affects consumer satisfaction,customer satisfaction affects loyalty, and consumer satisfaction mediates the influence between service quality and consumer loyalty.