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Menampilkan 1–3 dari 3 artikel
Applying Lean Hospital Strategies to Minimise Waiting Times in the Internal Medicine Clinic
International Journal of Economics, Commerce, and Management
Vol 3
, No 2
(2026)
Prolonged outpatient waiting time remains a major challenge in public hospitals and reflects inefficiencies in service process management. Internal medicine clinics are characterised by high service complexity and patient volume, making them particularly vulnerable to process waste that contributes to extended waiting times. Objective: This study aimed to develop an outpatient service flow model based on the Lean Hospital approach to reduce waiting time in the internal medicine clinic of RSUD Ba...
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The Role of Patient Experience in Improving the Quality of Hospital Services in DKI Jakarta
International Journal of Management and Digital Sciences
Vol 2
, No 4
(2025)
Hospitals in DKI Jakarta continue to face service quality challenges, including long waiting times, fragmented information systems, and limited patient access to digital health technologies. Although digital transformation and digital literacy are expected to enhance service quality, the mediating role of patient experience remains insufficiently explored. This study investigates the effects of digital transformation and digital literacy on service quality, with patient experience as a mediating...
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Influence of Competence, Work Stress, and Burnout on Job Satisfaction in Tzu Chi Emergency Department
Adrianus Kanaris
; Tjipto Rini
; Erry Yudhya
International Journal of Management and Strategic Business Leadership
Vol 2
, No 2
(2025)
The Emergency Department is one of the busiest hospital units dealing with patients with various medical conditions, including high-risk patient cases requiring intensive care. This requires competent health workers. However, a stressful work environment can lead to high levels of job stress and burnout, which negatively impacts job satisfaction. This study aims to examine the effect of competence, job stress, and burnout on job satisfaction of health workers, especially doctors and nurses in th...
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