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Analisis Infrastruktur TI Lapak Aduan Banyumas Diskominfo Kabupaten Banyumas Menggunakan SWOT dan Value Chain untuk Evaluasi Layanan Publik
Nesa Nur Puspitasari
; Nur holifah, Anggita
; Retno Setioningrum
; Putri Nazilatus Safa’at
; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Vol 4
, No 1
(2026)
This study aims to explore the condition of information technology infrastructure and to evaluate the extent to which the Lapak Aduan Banyumas service, managed by the Department of Communication and Informatics of Banyumas Regency, operates effectively. The study employs SWOT and Value Chain analysis approaches. A qualitative descriptive method is applied, with data collected through interviews and documentation involving officers responsible for managing the service. The results indicate that L...
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Analisis Strategi Sistem Informasi Menggunakan Framework Ward & Peppard pada PT Telering Distrindo
Aditya Pratama Putra
; Ardani Eka Putra
; Muhamad Albaihaqi Naufal Andewa
; Feri Widiyanto
; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Vol 4
, No 1
(2026)
PT Telering Distrindo is a telecommunications distribution and retail company whose operations rely heavily on information systems. As the business expands and transaction volumes increase, higher demands for system security and reliability require a strategic evaluation of information technology (IT) implementation to ensure alignment with business objectives. This study aims to analyze the condition of the IT infrastructure at PT Telering Distrindo and to formulate development strategies using...
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Analisis Proses Bisnis La Puerto Coffee & Eatery Purwokerto Menggunakan Metode SWOT dan Value Chain
Nada Salsabila Khansa
; Ocha Dwi Palusi
; Riani Efna Sari
; Veliana Dian Maryasari
; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Vol 4
, No 1
(2026)
The rapid growth of the culinary industry in Purwokerto has led to the emergence of numerous coffee shops with unique and competitive concepts. La Puerto Coffee & Eatery stands out as one of the leading businesses by implementing a green building concept and modern industrial design. This study aims to analyze the business processes of La Puerto using the SWOT and Value Chain methods to identify its strategic position and sustainable development opportunities. The research adopts a descripti...
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Analisis Manajemen Layanan TI Pada Perusahaan Penyedia Layanan Internet Menggunakan ITIL V4 Service Value System
Irmawati Tri Wahyuni
; Andini Diyas Saputri
; Ito Setiawan
; Banu Dwi Putranto
Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer
Vol 3
, No 6
(2025)
This study analyzes the gap in the implementation of Information Technology IT service management at an internet service provider in Purwokerto using the ITIL V4 Service Value System SVS framework. The company faces a number of major problems, such as delays in incident handling, data fragmentation between operational applications, low automation in network monitoring, and suboptimal coordination between the technical and customer service divisions. The purpose of this study is to evaluate the l...
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Analisis Manajemen Layanan Teknologi Informasi Menggunakan Framework ITIL V4 pada PT Puskomedia Indonesia Kreatif
Neysa Tifania Diyandi
; Arianti Arianti
; Azkiatun Nisa
; Riska Ayu Setiani
; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Vol 3
, No 6
(2025)
This study analyzes the implementation of the ITIL V4 Service Value System (SVS) in managing information technology services at PT Puskomedia Indonesia Kreatif. The research aims to evaluate the alignment of the company’s service management Practices with ITIL V4 best Practices, focusing on issues related to digital documentation and incident tracking. A qualitative case study approach was used, with data collected through observation, interviews, and documentation review. The results show that...
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Penerapan Metode Ward & Peppard dalam Analisis Strategi SI/TI di PT Imused Satria Muda
Tiya Utriani
; Futikhat Salsabila
; Indri Wahyuningsih
; Banu Dwi Putranto
; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Vol 3
, No 6
(2025)
The rapid advancement of information technology has compelled digital marketing companies to enhance efficiency and system integration to improve business performance. PT Imused Satria Muda, a digital marketing company focusing on beauty and herbal product promotion, faces challenges in integrating its information systems across divisions such as advertising, content creation, and customer service. This study aims to formulate an information systems and information technology (IS/IT) strategy al...
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Evaluasi Layanan Digilib Universitas Amikom Purwokerto Menggunakan Framework Itil V3 Domain Service Operation
Ifan Dwi Ramadan
; Tegar Romadhany
; Julio Yoga Pratama
; Rafli Triofansyah
; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Vol 3
, No 6
(2025)
This study aims to evaluate the performance of Digilib services at Amikom University Purwokerto using the Information Technology Infrastructure Library (ITIL) version 3 framework in the Service Operation domain. The phenomenon underlying this study is the indication of a decline in the operational effectiveness of Digilib services as seen from the inconsistency of system performance, access speed, and limited service features. This study uses an evaluative quantitative approach by collecting dat...
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Analisis Kepuasan Pengguna terhadap Aplikasi Axis Net Menggunakan Metode end User Computing Satisfaction (EUCS) di Kota Purwokerto
Wiqohyatul Muizah
; Wahyu Rizkiati
; Rindita Nur Alifa
; Karunia Berliana Putri
; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Vol 3
, No 6
(2025)
The rapid advancement of information technology has increased the adoption of digital service applications, including AxisNet as Axis’s official platform for purchasing data packages, checking balances, and accessing promotional features. However, varying levels of user satisfaction particularly among users in Purwokerto highlight the need for a comprehensive evaluation of the application's service quality. This study aims to measure user satisfaction with AxisNet by applying the End User Comput...
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Analisis Vrio dan Swot Sebagai Dasar Perumusan Strategi Pengembangan Teknologi Informasi pada CV. Situsindo Prima
Muhammad Reza Pahlevi
; Muhammad Rizqi
; Damas Bhanuarta
; Muhammad Akhsan Daffala
; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Vol 3
, No 6
(2025)
This study aims to formulate an information technology development strategy for CV. Situsindo Prima using the VRIO (Value, Rarity, Imitability, Organization) and SWOT (Strengths, Weaknesses, Opportunities, Threats) approaches. CV. Situsindo Prima is a company engaged in Software Development and IT Consulting, focusing on providing technological solutions for both public and private sectors in Purwokerto, Indonesia. The research employs a qualitative descriptive approach by utilizing secondary da...
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Perencanaan Strategis Sistem Informasi untuk Peningkatan Layanan Pelanggan pada UMKM Food Mood
Hendry Kus Hermawan
; Krisna Bagus Samboro
; Bayu Effendi
; M. Fikriyadi Maulana
; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Vol 3
, No 6
(2025)
This study develops a strategic information system plan to improve customer service at the Food Mood MSME in the food and beverage sector. The Ward and Peppard framework is used to map the business and technology environment through Value Chain, SWOT, PEST, and Porter's Five Forces analyses, which are then broken down into Critical Success Factors and measurable key performance indicators. The research design is a qualitative case study with semi-structured interviews with the owner and employee...
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