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Menampilkan 1–9 dari 9 artikel
Analisis Manajemen Layanan TI Pada Perusahaan Penyedia Layanan Internet Menggunakan ITIL V4 Service Value System
Irmawati Tri Wahyuni
; Andini Diyas Saputri
; Ito Setiawan
; Banu Dwi Putranto
Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer
Vol 3
, No 6
(2025)
This study analyzes the gap in the implementation of Information Technology IT service management at an internet service provider in Purwokerto using the ITIL V4 Service Value System SVS framework. The company faces a number of major problems, such as delays in incident handling, data fragmentation between operational applications, low automation in network monitoring, and suboptimal coordination between the technical and customer service divisions. The purpose of this study is to evaluate the l...
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Analisis Usability Testing Menggunakan Metode System Usability Scale terhadap Kepuasan Pengguna Website Kemahasiswaan Universitas Amikom Purwokerto
Feishal Azriel Arya Putra
; Bibit Waluyo
; Risqi Faturohman
; Wahyu Dwi Purwoprasetyo
; Ito Setiawan
Uranus: Jurnal Ilmiah Teknik Elektro, Sains dan Informatika
Vol 3
, No 1
(2025)
This research aims to evaluate the level of usability and user satisfaction with the Amikom University Purwokerto student affairs website using the System Usability Scale (SUS) method. This method was chosen because of its simplicity in providing reliable and fast results through a survey based on 10 statements with a Likert scale. The research respondents were active students at Amikom University, Purwokerto, who were selected using a sampling method based on the Slovin formula with a total sam...
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Implementasi Algoritma K-Means Clustering terhadap Tingkat Kepuasan Peserta LKP Multi Talenta Komputer Purwokerto
Faozan Dwiki Ramadana
; Wahyu Putra Pratama
; Cannes Lingga Yogario
; Abdul Khohar
; Ito Setiawan
Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer
Vol 3
, No 1
(2025)
This study aims to measure the level of participant satisfaction with learning services at LKP Multi Talenta Komputer Purwokerto. Participant satisfaction is an important indicator in assessing the effectiveness of the learning curriculum implemented. Factors such as facilities, services, and obstacles in learning become the main benchmark. Data from 54 respondents were processed using K-Means Clustering algorithm to identify the most superior and weak factors. The results of this study provide...
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Perencanaan Strategi SI/TI Menggunakan Metode Ward and Peppard : Studi Kasus Cafe Ungu
Arisanti Dwi Safitri
; Sekar Ajeng Ramadhani
; Salsa Fathaturrahma
; Anastasya Yuniar
; Widiyana Mustofiyah
; Ito Setiawan
Saturnus: Jurnal Teknologi dan Sistem Informasi
Vol 3
, No 1
(2025)
This research aims to develop strategies for SI/TI Cafe Ungu to improve operational efficiency and competitiveness. Cafe Ungu is still struggling to integrate technology, so some business processes are still done manually and are less efficient. The method used to analyze the internal and external conditions of the company, as well as the SI/TI conditions, is Ward and Peppard with a qualitative approach through interviews and observations. SWOT Analysis, Value Chain, PEST, and McFarlan Strategic...
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Pengembangan Sistem Informasi Mahasiswa Universitas Amikom Purwokerto dengan Menggunakan Metode TOGAF
Anung Supriyadi
; Arindia Nur Zahra
; Epa Latifah
; Ito Setiawan
Switch : Jurnal Sains dan Teknologi Informasi
Vol 3
, No 1
(2024)
Currently, the Amikom University Purwokerto student portal is still not equipped with a student data search feature that can make it easier to access related information. The unavailability of this feature can provide significant obstacles to various students' daily activities, especially in activities such as academic research, collaborative group work across study programs, and interactions between departments. The aim of this research is to apply the TOGAF framework which is expected to be ab...
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Analisis Faktor Penerimaan Pengguna ChatGPT dengan Menggunakan Metode TAM pada Mahasiswa Universitas Amikom Purwokerto
Nurul Hani
; Putri Vidia Lestari
; Hanenda Putri Zamora
; Ratri Ismayanti
; Ito Setiawan
Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Vol 2
, No 6
(2024)
In the 5.0 industrial revolution, the field of education has been impacted by the sophistication of technology. The use of ChatGPT, commonly known as AI, greatly assists users in obtaining information, one of which is the use of ChatGPT among students in completing their assignments. This research aims to analyze the factors influencing the acceptance of ChatGPT users using the Technology Acceptance Model (TAM) method among students at Amikom Purwokerto University. The TAM method is used to eval...
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Analisis Manajemen Layanan ELLS Universitas Amikom Purwokerto Menggunakan Framework ITIL V3
Amanda Ayu Novitasari
; Ito Setiawan
; Mauly Chandra Gumilang
; Zanela Anania Syafikah
; Zuhriyatul Lubna
Switch : Jurnal Sains dan Teknologi Informasi
Vol 2
, No 6
(2024)
In the digital era, the utilization of information technology has become a primary need to support various aspects of education. One of the innovations implemented in educational institutions is the use of e-learning platforms, which allow learners to study flexibly without being hindered by distance and time. Universitas Amikom Purwokerto has developed the E-Learning Support System (ELLS) website as an online learning tool accessible by students and lecturers. This study aims to analyze the ser...
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Analisis Kepuasan Pengguna Website Sekolah SMAN 1 Wangon Menggunakan Metode End User Computing Satisfaction (EUCS)
Fahmi An Naafi
; Fikri Aditnya Pratama
; Fauzan Dwicah Saputra
; Gilang Satria Mahardhika
; Ito Setiawan
Switch : Jurnal Sains dan Teknologi Informasi
Vol 2
, No 6
(2024)
This study aims to evaluate the level of user satisfaction with the website of SMAN 1 Wangon by applying the End User Computing Satisfaction (EUCS) method. This method assesses user satisfaction based on five main dimensions: system quality, information quality, service quality, end user, and individual benefits. Data collection was conducted through questionnaires distributed to students, teachers, and administrative staff. The results of the analysis show that overall user satisfaction is in a...
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Perencanaan Enterprise Arsitektur Menggunakan Framework Togaf pada Aplikasi Srikandi : Studi Kasus : Kantor Kecamatan Baturraden
Vellyn Chalista Elfanza
; Vita Dwi Utami
; Rindiana Putri Natasya
; Rahayu Linda Kusuma
; Ito Setiawan
Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Vol 2
, No 6
(2024)
Information technology (IT) has developed rapidly and is known to be the most important part of all aspects of life, such as education, business, and also government. Information technology allows organizations to increase efficiency and create innovative solutions and has an important role in improving the accountability of public services, especially in the aspect of government. The development of technology in the government aspect has an important role. One of the innovations in Indonesia is...
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