The Influence of Service Quality and Security on Customer Satisfaction at PT. Bank Rakyat Indonesia Persero Tbk Kabanjahe Branch
(Fauzia Mei Salsabillah, Amin Hou, Ahmad Fadli, Nasib Nasib, Ahmad Rivai)
DOI : 10.55606/iceb.v1i2.251
- Volume: 1,
Issue: 2,
Sitasi : 0 26-Nov-2022
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| Last.13-Aug-2025
Abstrak:
The demands and needs of the community for banking product services are increasing, however, in a situation of banking competition, banks need to work hard to get prospective customers and retain them, efforts to get customers are largely determined by the company's ability to provide quality services. One way to create quality service is that banks can differentiate themselves by consistently delivering higher quality than their competitors, the bank interacts with customers accompanied by control feedback and measures of success. The research method used in this study uses the Multiple Regression analysis method. with a total sample of 75 with results showing Based on the results of data analysis shows that service quality and security have a significant effect on customer satisfaction PT. Bank Rakyat Indonesia Persero Tbk Kabanjahe Branch
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2022 |
PENGARUH ENVIRONMENT DISCLOSURE, GOOD CORPORATE GOVERNANCE, DAN ENVIRONMENTAL PERFORMANCE TERHADAP ECONOMIC PERFORMANCE
(Alifah Fauzi, Dirvi Surya Abbas, Imam Hidayat, Triana Zuhrotun Aulia)
DOI : 10.51903/jurnalmahasiswa.v4i4.430
- Volume: 4,
Issue: 4,
Sitasi : 0 23-Nov-2022
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| Last.23-Jul-2025
Abstrak:
Sehubungan dengan banyaknya terjadinya bencana alam, perubahan iklim, dan permasalahan lingkungan merupakan masalah yang penting dan menjadi pusat perhatian pada saat ini. Ketiga masalah tersebut merupakan dampak dari pencemaran lingkungan yang salah satunya disebabkan oleh semakin berkembangnya kegiatan di setiap negara. Meskipun pertumbuhan ekonomi meningkat karena adanya kegiatan industri di lain pihak industri juga merupakan penyebab pencemaran lingkungan. Isu lingkungan menjadi masalah penting di berbagai negara khususnya di Indonesia. Permasalahan lingkungan terus menjadi sorotan serta perbincangan dan saat ini dalam dunia bisnis terjadi peningkatan usaha dalam hal pengelolaan serta pelestarian lingkungan, hal ini disebabkan adanya dorongan dari luar perusahaan. Beberapa tahun terakhir ini Indonesia mengalami peningkatan permasalahan pencemaran lingkungan hidup (Suratno, 2006) Dalam Putra & Utami (2017)
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2022 |
Financial Literacy, Financial Technology and Saving Behavior
(Irdawati Irdawati, Abdul Rakhman Laba, Muhammad Yunus Amar, Fauzi R Rahim)
DOI : 10.55606/iceb.v1i2.198
- Volume: 1,
Issue: 2,
Sitasi : 0 22-Nov-2022
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| Last.19-Aug-2025
Abstrak:
This research aims to examine the direct and indirect effects of financial literacy on saving behavior through financial technology as a mediating variable. Further, this research uses a quantitative approach with path analysis. This research picked millennial workers in Kendari City, Southeast Sulawesi, as sample of the research. Therefore, the results revealed that financial literacy directly has a significant effect on financial technology and saving behavior then, financial technology also has a significant positive effect on saving behavior. However, financial technology does not able to mediate the relationship between financial literacy and saving behavior significantly. This indicates that financial technology has not provided good facilitation for millennials, especially for helping them in looking the appropriate savings products their needed.
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2022 |
PENGARUH KESADARAN MERK DAN PERSEPSI KUALITAS TERHADAP KEPUTUSAN PEMAKAIAN JASA PENERBANGAN GARUDA INDONESIA
(Syifa Fauziah, Wahyu Istigh Fadila Daraja)
DOI : 10.55606/jaem.v2i3.385
- Volume: 2,
Issue: 3,
Sitasi : 0 18-Nov-2022
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| Last.19-Aug-2025
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This study aims to determine the effect of brand awareness and perceived quality and to find out the attributes of brand awareness and perceived quality on the Garuda Indonesia airline on the departure route from Pontianak at Supadio Pontianak Airport which needs to be developed. This research was conducted for one month, using three dimensions of service usage decisions, namely Confidence in using services, Stability in using services, Conformity of attributes to needs and desires. The sample of this research is Garuda Indonesia airline passengers. The sample for this research used purposive sampling method. Data were collected using questionnaires and literature studies. The research method uses a quantitative research design in the form of a survey with classical assumption tests, multiple regression analysis and hypothesis testing. The results of this study show that the data is normally distributed with a significance level of 0.150 or > 0.05 and shows a unidirectional relationship between the independent variable and the dependent variable. It can be concluded that Garuda Indonesia airline passengers at Supadio Pontianak airport were satisfied with the brand and quality provided with a value (51.9%). Each variable dimension can be developed in order to increase brand awareness and perceived quality in this study.
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2022 |
STRATEGIES TO REDUCE THE PREVALENCE OF ANEMIA IN PREGNANT WOMEN A QUALITATIVE STUDY
(Ariska Fauzianty)
DOI : 10.55606/jrik.v2i3.1291
- Volume: 2,
Issue: 3,
Sitasi : 0 16-Nov-2022
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| Last.19-Aug-2025
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Anemia during pregnancy is still a global problem. The government synergizes with health workers to reduce the prevalence of anemia, one of which is by administering iron supplements. However, this alternative has not been able to reduce the incidence of anemia in Indonesia. Therefore, the aim of this study was to determine strategies to reduce the incidence of anemia in pregnant women. Qualitative research with a single holistic case study approach. Research informants were heads of puskesmas, midwives, nutritionists, ATLM, doctors, and anemic pregnant women. Data collection for 1 month. Data analysis using Miles and Huberman models. The data collection instruments were interview guides, study documentation, observations, logbooks and field notes. The results of this study, there are 4 themes namely: 1) increasing the competence of human resources; 2) providing more comprehensive health education and simpler word choices; 3) Educational media innovation by utilizing online platforms; and 4) husband and family support. Therefore, increasing human resources can be through training and technical guidance on the management of anemia during pregnancy and anemia hematology examination, utilizing social media platforms such as Instagram, TikTok, Youtube and Whatsapp. increased blood especially drinks that can block the absorption of iron. Also, husbands encourage and remind pregnant women to regularly consume iron tablets every day.
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2022 |
Analisis Penggunaan Bahasa Indonesia dalam Pendidikan di Perguruan Tinggi
(Rena Fauziah, Fasya Nur Sa’bani)
DOI : 10.55606/protasis.v1i2.42
- Volume: 1,
Issue: 2,
Sitasi : 0 15-Nov-2022
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| Last.19-Aug-2025
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Dewasa ini penggunaan bahasa Indonesia baik dan benar dalam komunikasi siswa dirasa semakin berkurang. Menurunnya semangat untuk menggunakan bahasa secara baik dan benar saat ini menjadi topik yang penting untuk dikaji. Maka dari itu, sebagai pemakai bahasa Indonesia selayaknya memiliki rasa kebanggaan menggunakan bahasa Indonesia. Namun di lingkup perguruan tinggi, sikap berbahasa yang positif belum sepenuhnya dimiliki oleh sebagian besar mahasiswa. Kesadaran rasa setia, bangga memiliki, dan memelihara bahasa Indonesia tampaknya masih kurang. Hal ini disebabkan mahasiswa cenderung bersikap lebih percaya diri ketika menggunakan Bahasa Asing dibandingkan dengan Bahasa Indonesia. Dalam konteks pembelajaran Bahasa Indonesia, tugas tersebut malah hanya dibebankan kepada para guru dan dosen Bahasa Indonesia. Paradigma seperti ini semestinya dapat diubah karena membiasakan menggunakan bahasa Indonesia secara baik dan benar akan menuai hasil maksimal dalam peningkatan prestasi akademik mahasiswa. Pemahaman bahasa Indonesia sesuai dengan kaidah berbahasa Indonesia yang baik dan benar diperlukan bagi mahasiwa agar mempunyai sikap positif dalam menggunakan bahasa Indonesia. Sikap berbahasa Indonesia yang positif dapat ditunjukkan dalam bentuk kesetiaan berbahasa, kebanggaan berbahasa, dan kesadaran adanya norma bahasa.
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2022 |
Analisis Gaya Bahasa Iklan dan Berjualan Tepung Pati Irut di Pasar Elektronik Tokopedia
(Iva Haya Fauziah)
DOI : 10.55606/protasis.v1i2.43
- Volume: 1,
Issue: 2,
Sitasi : 0 15-Nov-2022
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| Last.19-Aug-2025
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Artikel dengan judul gaya bahasa Iklan dan berjualan tepung pati irut di pasar elektronik ini bertujuan untuk menerangkan dan membahas penempatan kalimat gaya bahasa dan beberapa jenis kata yang ada dalam deskripsi produk dan juga penamaan produk serta pada cara promosi produk tepung pati irut kepada konsumen. Artikel ini sekaligus bertujuan untuk memberitahu para penjual bagaimana menjadi penjual yang baik dan benar dalam berkomunikasi dengan konsumen, supaya konsumen dapat tertarik hanya karena gaya bahasa yang mudah difahami oleh mereka dan membuat mereka tertarik dengan produk yang kita jual di pasar elektronik tersebut. Gaya bahasa yang digunakan dalam komunikasi pada media elektronik biasanya bisa menjadi salah satu penyebab kesalah fahaman antara penjual dan pembeli, kemungkinan hal tersebut karena tidak adanya intonasi berbicara, dan hal ini bisa menyebabkan kerugian pada penjual karena konsumen bisa tidak jadi membeli produk tersebut.
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2022 |
ANALISIS SISTEM PEMBELAJARAN SLB SAMUDRA LAVENDER BANGKALAN DALAM UPAYA MENGEMBANGKAN FUNGSI SOSIALISASI DAN POTENSI SISWA BERKEBUTUHAN KHUSUS
(NANDA AMELIA, NUR ROCHMAH ANGGUN FAUZIAH, AGUNG SETYAWAN)
DOI : 10.55606/jurdikbud.v2i3.660
- Volume: 2,
Issue: 3,
Sitasi : 0 15-Nov-2022
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| Last.19-Aug-2025
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This article describes the results of research related to the learning system carried out at SLB Samudra Lavender, Bangkalan and using qualitative methods. The purpose of this study is to describe how the learning system takes place in order to improve the development of the socialization function and the potential of students in the school. Researchers took the SLB Samudra Lavemder, Bangkalan as the object of research. Data collection was carried out by interviewing the principal at SLB Samudra Lavender, Bangkalan as well as direct observations by researchers which would later be proven through documentation. The schools that the researchers observed made various efforts to develop the development of the socialization function and potential in students at the school by analyzing the applied learning system. Many people in general often underestimate the ability of children with special needs, therefore the researcher wants to find out more about the efforts made by educators in one of the special schools in one of the schools in Bangkalan district. The obstacles experienced by the teacher during the learning process are the difficulties of the students to comply with what the educator wants or says so that the class becomes crowded and learning becomes not conducive. In addition, there is a miscommunication between educators and parents of students so that there is no close relationship to compromise on the development of students from within. Various efforts have been made by educators so that it is not uncommon for SLB Samudra Lavender to get awards in various activities such as exhibitions.
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2022 |
PENGARUH STRUKTUR MODAL TERHADAP KINERJA KEUANGAN PADA CV. YAKIN BARU SIBOLGA
(Ridha Lestari Tambunan, Fauziah Nur Simamora, Heriyawan Hutagalung)
DOI : 10.55606/jebaku.v2i3.619
- Volume: 2,
Issue: 3,
Sitasi : 0 05-Nov-2022
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| Last.19-Aug-2025
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Struktur modal merupakan susunan modal kerja yang digunakan perusahaan dalam pembiayaan yang dilihat dari perbandingan jumlah hutang dengan modal sendiri. Pemilihan pendanaan yang tepat akan mengoptimalkan struktur modal. Semakin optimal struktur modal yang disusun oleh manajemen, maka akan semakin baik pula kinerja keuangan perusahaan. Penelitian ini bertujuan untuk mengetahui ada atau tidaknya pengaruh struktur modal terhadap kinerja keuangan pada CV. Yakin Baru Sibolga. Jenis penelitian yang digunakan adalah penelitian deskriptif asosiatif kausal dengan sumber data sekunder berupa laporan keuangan CV.Yakin Baru Sibolga selama periode 4 tahun terakhir dari tahun 2018-2021. Hasil penelitian diperoleh koefisien korelasi sebesar 0,985 apabila diinterprestasikan dalam skala nilai dikategorikan sangat kuat. Koefisien determinasi diperoleh (R Square) sebesar 0,970 yang mengandung pengertian bahwa pengaruh struktur modal terhadap kinerja keuangan sebesar 97%, dan sisanya sebesar 3% dipengaruhi oleh faktor yang tidak diteliti. Persamaan regresi linear sederhana diperoleh Y = 2,165 + 0,296X yang menunjukkan apabila ditambahkan satu satuan variabel struktur modal atau nilai ditentukan, maka akan menambah peningkatan variabel kinerja keuangan sebesar 0,296. Berdasarkan hasil uji-t hipotesis diperoleh nilai thitung 8,101 > ttabel 2,919 dan nilai signifikansi 0,015 < 0,05. Karena nilai thitung lebih besar dari nilai ttabel dengan tingkat signifikansi dibawah 5%, maka hipotesis yang diajukan diterima yang menyatakan bahwa ada pengaruh struktur modal terhadap kinerja keuangan pada CV. Yakin Baru Sibolga.
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2022 |
ANALISIS FAKTOR PENANGANAN PANDEMI COVID-19, KINERJA OPERATOR, PERALATAN BONGKAR MUAT DAN EFEKTIVITAS LAPANGAN PENUMPUKAN TERHADAP PRODUKTIVITAS BONGKAR MUAT PETI KEMAS
(Kurniawants Teguh Santoso, Achmad Fauzi, Andar Sri Sumantri)
DOI : 10.58192/profit.v1i4.325
- Volume: 1,
Issue: 4,
Sitasi : 0 28-Oct-2022
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| Last.07-Jul-2025
Abstrak:
In this study, loading and unloading productivity is influenced by several factors including : handling of the Covid-19 pandemic, operator performance, loading and unloading equipment and stacking field effectiveness. These factors have an important role in increasing loading and unloading productivity. The population in this study were employees of PT. Salam Pacific Indonesia Lines Medan Branch with a total sample of 109 respondents. The data analysis used in this research is descriptive analysis and quantitative analysis, the data is analyzed using multiple linear regression analysis using the Application (SPSS) Version 25. The results of the t-test hypothesis testing indicate that the Covid-19 Pandemic Handling, Operator Performance, Loading and Unloading Equipment and Stacking Field Effectiveness partially positive and significant effect on loading and unloading productivity. Based on the results of the study, it is known that the research model of the multiple linear regression equation resulted in the following equation : Y = 0,329 + 0,177X1 + 0,178X2 + 0,231X3 + 0,380X4 + µ. From the equation results show that the Covid-19 Pandemic Handling variable (X1) has (t count 2,004 > t table 1,983), Operator Performance variable (X2) has (t count 2,085 > t table 1,983), the Unloading Equipment variable (X3) has (t count 2,467 > t table 1,983) and the Stacking Field Effectiveness variable (X4) has (t count 4,243 > t table 1,983). As for the value of Adjusted R2 = 0.604. This means that 60.4% of the variation in the dependent variable (Y), namely the Unloading Productivity is explained by the independent variables, namely the Covid-19 Pandemic Handling (X1), Operator Performance (X2), Loading and Unloading Equipment (X3) and Stacking Field Effectiveness (X4). The remaining 100% - 60.4% = 39.6%, influenced by other variables outside the study.
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2022 |