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This study aims to simulate the M/M/1 queueing system using Python through a Modeling and Simulation approach supported by the Discrete-Event Simulation (DES) method. The objective of the research is to analyze key performance indicators of queueing behavior, including arrival time, service time, waiting time, queue length, and server utilization. The methodology employs DES, which models system behavior based on discrete events such as customer arrivals, service initiation, and service completion. The simulation generates stochastic arrival and service times using Poisson and exponential distributions, respectively. The results indicate that the DES-based M/M/1 simulation accurately reflects theoretical queueing behavior, showing increases in waiting times and queue lengths when arrival rates approach service rates, while server utilization corresponds to system load intensity. The findings demonstrate that DES is an effective approach for analyzing queue performance and can be extended to more complex models such as multi-server systems, priority queues, and predictive simulations using artificial intelligence.

This study designs and implements Bank Jali, a web-based bank queue system that applies a queue data structure with the First In First Out (FIFO) principle to improve service efficiency. The research and development method includes requirement analysis, design, implementation, testing, and evaluation. The application is built with HTML, CSS, and JavaScript, storing queue data temporarily through localStorage so the entire process runs client-side without a dedicated server. Key features include online queue registration, digital ticket generation, real-time status monitoring with waiting-time estimation, and an admin dashboard for managing teller and customer service queues. Testing shows the system operates reliably, processes queues according to FIFO, and provides a practical, lightweight user experience across devices.

This study uses the Mean Value Analysis (MVA) approach to analyze the queuing system at the Mixue Ice Cream & Tea cashier counter on Jalan Pahlawan in Magelang City. The MVA method was chosen because it can handle general time distributions between arrivals and services. The research was conducted through direct observation and interviews over the course of two days, during which time data was collected on the time between arrivals and customer service. The analysis revealed that the system was not in a steady state, as the arrival rate (0.0122 customers per second) exceeded the service rate (0.0111 customers per second). High service variability (CV = 276.30%) compared to arrival variability (CV = 69.46%) indicates service instability. On average, customers waited 47.08 seconds, and the total time in the system was 137.17 seconds. These results are important because they indicate the need for increased efficiency and standardized services to prevent a decrease in service quality.

Study This aim For analyze system queue at the Population and Registration Service Civil ( Disdukcapil) Bone Bolango Regency as well as apply the M/M/C (Multi Channel Single Phase ) queuing model optimizing performance system and upgrade effectiveness service to public . Arrival data visitors and time service collected for 5 days through observation . Analysis results show system applied queue moment This is the model (M/M/4 ): (FIFO/∞/∞) with level arrival visitors Poisson distribution , time service distribute Exponential , 4 counters service , discipline first-come first-served (FCFS) queues , as well source arrival and capacity queue No limited . Size performance the system in existing conditions shows time wait for the average visitor in system amounting to 26.4 minutes and time Wait in queue amounting to 44.4 minutes . For optimizing performance , research recommend application of the model (M/M/7 ) : (FIFO/∞/∞) with add amount counter service into 7 counters . In this model , level utility system (ρ) is below 50 % ie about 41%, which is considered effective Because enter in range level utility low (5%-10%). Application of the queuing model with 7 counters projected can shorten time wait for the average visitor in system to 18.42 minutes and time Wait in queue to 18 minutes . Findings This expected can increase effectiveness service and satisfaction public to service Disdukcapil Bone Bolango Regency.

Health centers have an important role in providing effective and efficient health services to the community. However, the problem of long and unorganized queues often hinders the quality of service. This study aims to design and implement a web-based queue management system at the Stabat Lama Health Center. The methods used include system requirements analysis, database design, and software development. This system allows patient registration, queue number retrieval, and automatic patient calling, thereby reducing waiting time and increasing operational efficiency. The implementation results show that this system is able to create a more orderly service flow, minimize errors in the queuing process, and increase patient satisfaction. With the integration of information technology, this system is expected to support the transformation of more modern and responsive health services.

The tourism sector in regional development, especially in Klaten, contributes significantly to income through various tourism potentials. The Klaten regional government is trying to increase this potential by developing facilities, providing comprehensive information, and increasing accessibility. The development of information and communication technology also encourages innovation in the tourism system. Apart from that, this study also highlights the phenomenon of queuing at public service facilities, such as in Umbul Pelem, which is caused by an imbalance between the number of customers and service capacity. With an average of 20 customers per day and a service time of 5-10 minutes per person, the system currently uses two service counters.

Sistem didefinisikan sebagai suatu kumpulan objek yang saling berkaitan dan saling bergantung secara tetap untuk mencapai tujuan bersama dalam suatu lingkungan yang kompleks. Dalam sistem antrian bank terdapat juga aturan-aturan yang harus dipatuhi oleh nasabah seperti pemisahan pelayanan nasabah berdasarkan nominal uang yang akan ditransaksikan. Entitas-entitas dan aturan dalam sistemberinteraksi sehingga menghasilkan sistem antrian yang sedemikian rupa. Antrian dalam arti kedatangan pelanggan untuk mendapatkan pelayanan, menunggu untuk dilayani jika fasilitas pelayanan (server) masih sibuk, mendapatkan pelayanan dan kemudian meninggalkan sistem setelah dilayani. Dalam analisis sistem bertujuan untuk melakukan identifikasi dan membahas mengenai rancangan pembuatan sistem yang diterapkan sesuai dengan latar belakang yang telah disampaikan dalam latar belakang sebelumnya, simulasi sistem antrian haji. Dalam persoalan-persoalan yang akan muncul dalam pembuatan sistem, hal ini dilakukan agar pada proses perancangan sistem tidak terjadi kesalahan yang berarti, sehingga sistem yang dirancang dapat berjalan dengan baik, tepat guna dan ketahanan dari sistem tersebut akan lebih terjaga serta selesai tepat pada waktu yang telah ditentukan. Setelah dilakukannya simulasi demgan menerapkan metode Monte Carlo, maka diharapkan dalam proses antrian calon jamaah haji di Kantor Kementrian Agama Kota Medan dapat berjalan dengan lebih tertib dan efisien dan memudahkan berbagai pihak dalam penggunaan sistem ini.

This research aims to analyze the queuing system model for consumer service at Mie Gacoan Pancing Branch, Medan City. With the increasing popularity of Mie Gacoan, there has been a significant increase in the number of customers, resulting in long queues and long waiting times. This research uses observation and interview methods to collect data regarding the number of customers, arrival time, service time, and number of available waiters. The data is then analyzed using the M/M/1 and M/M/c queuing models to determine queue characteristics such as average queue length, average waiting time in the queue, and waiter utility. The analysis results show that the M/M/c queuing model is more effective in reducing waiting time and queue length compared to the M/M/1 model. By increasing the number of waiters, service efficiency can be increased, thereby increasing customer satisfaction. This research provides strategic recommendations for the management of Mie Gacoan Pancing Branch in optimizing the queuing system to provide better service to consumers.

A construction testing laboratory is a special facility used to carry out various types of testing and analysis of construction materials, structures and construction components. It is always busy with customers, so sometimes there are huge queues of customers. Thus, research was conducted to determine the effectiveness of the construction testing laboratory queuing system. The method used in this research is Queuing Theory. Queuing Theory is a theory related to mathematical studies and queues or waiting lines. Queuing theory is always related to all aspects of the customer's situation in obtaining a service. Analysis of material testing queues in construction laboratories using the M/M/S model shows increased efficiency after adding servers. Previously, the server usability rate was 50%, with a queue time of 0.5%. After adding servers, the usability rate increases to 75%, queue time decreases, and the probability of customers being served increases to 2.11%. These results are the basis for recommendations for improvements to increase efficiency and customer satisfaction .  

The problem in the industrial sector that is often encountered is the problem of queuing. Queues occur when there is an imbalance between services and services offered, causing consumers to wait to get service. Laboratory queue simulation using Arena software. This research was carried out with the aim of analyzing the queuing conditions that occurred during the material A testing process at the XYZ Laboratory through simulation using Arena software. After carrying out a simulation with the Arena software, it was discovered that there were no queues for the material A testing queue activity at the XYZ Laboratory. From the results of the simulation data processing for material A testing queues in the XYZ laboratory, there are no queues and service times are optimal, so there is no need for corrective solutions. Based on the results of verification and validation, H0 is accepted because the value 0 is in the range μ1 – μ2 so it can be said to be valid. This states that the total time in the real situation (real system) is not significantly different from the output results in the Arena simulation that has been created.    

Background: With the online queuing application at RSUD Haji Makassar, registration should be able to run effectively. However, the queuing system at the Makassar Haji Hospital is not working well or can be said to be ineffective because patients still choose to register offline compered to registering online via the Makassar Haji Hospital queuing application which has been provided by the hospital.Objective: To determine the factors that influence the effectiveness of the online queuing system for outpatiens at RSUD Haji Makassar. Method: The research used was quantitative research using cross-sectional methods. Data collections used aquestionnaire, the sample in study was 95 systems users (patiens) at RSUD Haji Makassar. Data analysis using the chi-square test, namely to see the relationship between the independent variable and the dependent variable. Research results: There is an influence of relative advantage (p=0.002), compability (p=0.000),complexity (p=0.000), possibility of trying (tryability) (p=0.000), ease observed (observability) (p=0.000), on the effectiveness of the online queuing system at RSUD Haji Makassar.Conclusion: The factors in all variables examined in this study show that there is an influence on the effectiveness of the online queuing system. It is hoped that RSUD Haji Makassar will hold outreach and education to increase the effectiveness of the online queue system

This research is intended to be able to apply the Waterfall method in developing a website-based queuing system at the Pratama Tax Office (KPP) Samarinda Ilir. With a primary focus on improving efficiency and customer experience, this study conducted additional evaluation through Black Box testing. This method systematically tests system functionality from the user side. The stages of requirements analysis, design, implementation, Black Box testing, and maintenance, ensure the development of a structured and scalable system. The results are expected to provide effective solutions in modernizing the queuing system, improving services, and meeting needs at the tax office.

Patient satisfaction is an assessment of whether or not the quality of health services for patients is good. One of the influences on the level of patient satisfaction is the queue, to prevent chaos in the waiting room caused by queues, a queue system is created in a health service. This study aims to determine the level of patient satisfaction with SIANTER (Integrated Queuing Information System) at the Kresek Health Center. The sample in this study amounted to 106 respondents using the Non Probability Sampling technique with the consecutive sampling method. To measure the level of patient satisfaction with the queuing system, the End User Computing Statistics (EUCS) method is used which consists of five dimensions of content, accuracy, format, ease of use, and timeline. The data collection technique used in the study was by filling in the patients themselves with the instrument used was a questionnaire. The results showed that (81.1%) were dissatisfied, and 20 respondents (18.9%) were satisfied. This study concluded that there are still many patients who are dissatisfied with the use of the SIANTER machine (Integrated Queuing Information System) at the Kresek Health Center.

Antrian adalah fenomena atau kejadian yang sering dijumpai dalam kehidupan sehari-hari. Antrian yang sangat panjang dapat merugikan pihak yang membutuhkan pelayanan jika tidak dilayani dengan cepat, karena banyaknya waktu yang digunakan  terbuang selama menunggu giliran pelayanan. PT. Bank Sumut Kantor Pusat Medan merupakan salah satu bank daerah yang sumber dananya berasal dari simpanan masyarakat. Adapun tujuan dari penelitian ini adalah untuk mengetahui model sistem antrian serta menemukan alternatif untuk mengoptimalkan sistem pelayanan pada PT. Bank Sumut Kantor Pusat Medan. Sistem antrian teller yang diterapkan oleh bank ini adalah sistem antrian yang terdapat lebih dari satu jenis layanan yang diberikan, tetapi dalam setiap jenis layanan hanya terdapat satu pemberi layanan dengan memberi nomor antrian atau yang sering disebut Multi Channel Single Phase. Disiplin antrian yang digunakan pada bank ini yaitu  first come first served (FCFS). Berdasarkan hasil pembahasan, model antrian yang diperoleh adalah  yang berarti bahwa tingkat kedatangan nasabah berdistribusi Poisson, waktu pelayanan nasabah berdistribusi Eksponensial, jumlah server sebanyak empat, disiplin antrian adalah First Come First Serve (FCFS), jumlah nasabah yang masuk dalam sistem tidak terhingga dan ukuran populasi masuk tidak terhingga. Dengan dilakukannya evaluasi terhadap kinerja teller dapat membantu mengoptimalkan antrian yang terjadi pada PT. Bank Sumut Kantor Pusat Medan. Selain itu, Bank juga dapat menerapkan standar waktu pelayanan dan standar waktu tunggu nasabah.

Penelitian ini dilakukan di Toserba Yogya Grand Karawang. Toserba Yogya merupakan salah satu mall supermarket yang ada di Kota Karawang dengan jumlah pelanggan yang cukup banyak. Toserba Yogya Grand karawang dalam melayani konsumen yang mengantri untuk melakukan transaksi pembayaran di kasir selama ini memerlukan waktu yang relatif lama sehingga antrian menjadi panjang. Jika antrian panjang, akibatnya konsumen akan merasa tidak nyaman. Analisis dengan menggunakan sistem antrian metode tingkat aspirasi menunjukan bahwa jumlah kasir di Toserba Griya Yogya Grand Karawng ini harus ditambah, yaitu dari yang semula hanya ada pelayanan dengan 7 kasir, menjadi 12 kasir pada waktu-waktu sibuk yaitu pada hari Sabtu dan Minggu dari pukul 17.00 hingga pukul 21.00. Hasil penelitian ini merekomendasikan kepada Toserba Yogya untuk menambah 4 pelayanan kasir menjadi 12, dengan tujuan agar pelayanan kepada pelanggan dapat lebih efektif.

Administrative and banking services at PT. Bank BRI Unit Aek Kanopan (Labura) has 2 services consisting of teller services and customer service services. Teller services and customer service services often experience queues of customers coming and making service transactions. This study aims to determine the optimal level of the queuing system for teller service and customer service with the help of C Sharp application. This study discusses the shape of the queuing model. The queuing model used is Multi Channel-Multi Phase with the control notation type (M/G/2)∶ (FIFO/∞/∞). The Multi Channel-Multi Phase model is a multi-stage multiple-line queuing system method. With a FIFO (First in first out) service pattern, namely first come first served earlier and earlier out. The results of this study are based on the results of calculating arrival patterns and service time patterns, there are 2 parts to the research results consisting of teller services and customer service services. In teller service, the average customer arrival (λ) is 1.48 customers per minute, the average customer that can be served (μ) is 5.12 customers that can be served per minute, and the average level of service intensity ( ρ) is 3.78 < 1. Furthermore, in customer service, the average customer who comes (λ) is 0.83 customers who come per minute, the average customer who can be served (μ) is 0.01035 customers that can be served per minute, and the average level of service intensity (ρ) is 0.015 < 1. Based on the results of the analysis of the queue system for teller service and customer service, it can be concluded that the optimal level of teller service and customer service can be said to be sufficient effective and optimal. In order to make the service more effective, add one service line or service facilities for both services.

Queue printers and outpatient registration are systems used in hospitals to help speed up the patient registration process and provide a better patient experience. This system uses information technology to automate the registration process, reduce waiting times and prevent crowding in the registration area. After receiving the queue number, the patient then waits for a call to get an examination or service. The system can be programmed to provide information about expected waiting times, enabling patients to make more effective use of their time. The outpatient registration system uses information technology to help patients speed up the registration process, reduce waiting times, and optimize the use of resources, such as doctors' space and time. This system can also help improve the patient experience by providing convenience and comfort in the registration process. Overall, the use of queuing presses and outpatient registration systems can help improve efficiency and patient experience in a hospital, as well as optimize resource use.

Antre merupakan kegiatan yang sangat erat kaitannya dengan kehidupan sehari-hari dan timbulnya antrian yang panjang akan mengakibatkan hilangnya pelanggan/ nasabah. Salah satu antrian yang dialami adalah antrian berobat dengan menggunakan asuransi BPJS Kesehatan di Puskesmas Margadadi Kabupaten Indramayu yang memiliki administrasi yang berbelit-belit. Pemodelan dan simulasi sistem digunakan untuk menganalisis antrian dalam sistem sehingga dapat diketahui alternatif perbaikan yang dilakukan. Berdasarkan output model sistem yang telah dibuat menggunakan software Promodel 7.5 dengan input sesuai dengan data pengamatan yang dikumpulkan dan beberapa hasil validasi data, maka dapat diketahui jumlah entitas yang masuk dan keluar tidaklah sama, yaitu 48 orang masuk dan 20 orang keluar. Ini menunjukkan terdapat antrian dalam sistem. Secara keseluruhan, sistem antrian BPJS Kesehatan pada penelitian ini cukup efektif karena aktivitas entitas lebih banyak dihasbiskan dal proses operasi. Namun, berdasarkan beban kerja yang dialami petugas administrasi dan dokter diperlukan penambahan jumlah petugas dan dokter.

Pengaduan sering menjadi salah satu permasalahan di perusahaan yang sangat berpengaruh terhadap kinerja karyawan dan perusahaan. Kurangya perhatian terhadap masalah yang terjadi diperusahaan, baik itu masalah kecil atau besar sangat memprihatinkan. Pada masa sekarang dengan semakin canggihnya teknologi permasalahan seperti pengaduan keluhan dapat diselesaikan dan diproses secara cepat. Untuk membantu konsumen yang mengalami masalah dan mengutarakan keluhannya melalui pengaduan. Maka dari itu dibuatlah Queue System Pengaduan Pelanggan Internet Service Provider (ISP) Menggunakan Metode First In First Out (FIFO) yang bertujuan untuk memudahkan pelanggan untuk melakukan pengaduan dan menyampaikannya kepada perusahaan. Sistem ini dibuat dengan menggunakan bahasa pemrograman PHP. Hasil dari penelitian ini adalah Sistem antrian pengaduan (Queue System) yang dapat memproses pengaduan pelanggan.

Sejak pemerintah kota Semarang menyelenggarakan penerimaan peserta didik baru secara online, khususnya untuk tingkat SMA Negeri di Kota Semarang, banyak permasalahan dapat diatasi dengan adanya sistem tersebut. Orang tua/wali dan calon peserta didik tidak lagi harus banyak mengeluarkan tenaga dan pikiran untuk melakukan proses pendaftaran, seperti pergi jauh menuju lokasi sekolah dan menunggu antrian yang cukup lama, tetapi cukup dengan melakukan proses secara online melalui internet. Yang sangat perlu diperhatikan adalah bagaimana proses yang berjalan secara real-time tersebut dapat dipantau secara transparan oleh masyarakat luas, sehingga keputusan yang harus diambil oleh orang tua/wali maupun calon peserta didik sepenuhnya tepat berdasarkan kesadaran dan kondisi yang ada pada saat proses penerimaan siswa baru secara online berlangsung. Menjadi unik ketika mengamati bagaimana jumlah SMA yang ada di Kota Semarang diserbu oleh calon peserta didik yang begitu banyak, yang berasal dari negeri maupun swasta dan dari dalam kota maupun luar kota. Kuota yang ada pada setiap sekolah tentunya tidak dapat menampung semua jumlah pendaftar, sehingga ketentuan pada proses seleksilah yang akan menjadi dasar akhir penerimaan. Tidak semua calon peserta didik yang berasal dari sekolah negeri bisa diterima di sekolah yang dituju, demikian pula calon peserta didik yang berasal dari sekolah swasta tetap memiliki kesempatan yang sama untuk bisa diterima di sekolah negeri tujuannya. Menggunakan metode data mining dan teknik klustering diperoleh gambaran hasil bagaimana proses seleksi masuk di SMA Negeri di Kota Semarang yang cukup ketat namun transparan. Data yang diolah dapat mengetahui sejauh mana calon peserta didik berkompetisi memperebutkan kursi di sekolah yang diidamkannya tersebut. Gambaran hasil berikutnya adalah bagaimana porsi sebenarnya antara calon peserta didik laki-laki dan perempuan yang berkesempatan untuk melanjutkan studi di SMA Negeri. Prosentase pendaftar dari Dalam Rayon, Luar Rayon dan Luar Kota juga tampak jelas dalam hasil analisa. Terakhir adalah bagaimana dengan data mining dan teknik klustering diperoleh gambaran kelompok calon peserta didik dengan nilai tinggi, sedang dan rendah, serta kelompok jumlah calon peserta didik dari asal sekolah mereka.   Kata kunci: peserta didik, online, klustering