Analisis Model Sistem Antrian Pada Pelayanan Konsumen Mie Gacoan Cabang Pancing Kota Medan

Yohana Sitorus ; Sukma Dermawan Saragih ; Wahyuni Susi Sulastri Berasa ; Sisti Nadia Amalia
Konstanta : Jurnal Matematika dan Ilmu Pengetahuan... 📅 2024 Vol 2, No 2 🔗 DOI: 10.59581/konstanta.v2i2.3521
Abstract
This research aims to analyze the queuing system model for consumer service at Mie Gacoan Pancing Branch, Medan City. With the increasing popularity of Mie Gacoan, there has been a significant increase in the number of customers, resulting in long queues and long waiting times. This research uses observation and interview methods to collect data regarding the number of customers, arrival time, service time, and number of available waiters. The data is then analyzed using the M/M/1 and M/M/c queuing models to determine queue characteristics such as average queue length, average waiting time in the queue, and waiter utility. The analysis results show that the M/M/c queuing model is more effective in reducing waiting time and queue length compared to the M/M/1 model. By increasing the number of waiters, service efficiency can be increased, thereby increasing customer satisfaction. This research provides strategic recommendations for the management of Mie Gacoan Pancing Branch in optimizing the queuing system to provide better service to consumers.
Keywords
Queue; Service Efficiency; M/M/1 Queue Model; M/M/C Queue Model; Consumer Service
How to Cite

Yohana Sitorus, et al. (2024). Analisis Model Sistem Antrian Pada Pelayanan Konsumen Mie Gacoan Cabang Pancing Kota Medan. Konstanta : Jurnal Matematika dan Ilmu Pengetahuan Alam, 2(2). https://doi.org/10.59581/konstanta.v2i2.3521

Yohana Sitorus; Sukma Dermawan Saragih; Wahyuni Susi Sulastri Berasa; Sisti Nadia Amalia, "Analisis Model Sistem Antrian Pada Pelayanan Konsumen Mie Gacoan Cabang Pancing Kota Medan," Konstanta : Jurnal Matematika dan Ilmu Pengetahuan Alam, vol. 2, no. 2, 2024.

Yohana Sitorus; Sukma Dermawan Saragih; Wahyuni Susi Sulastri Berasa; Sisti Nadia Amalia. "Analisis Model Sistem Antrian Pada Pelayanan Konsumen Mie Gacoan Cabang Pancing Kota Medan." Konstanta : Jurnal Matematika dan Ilmu Pengetahuan Alam, vol. 2, no. 2, 2024.

Yohana Sitorus; Sukma Dermawan Saragih; Wahyuni Susi Sulastri Berasa; Sisti Nadia Amalia. "Analisis Model Sistem Antrian Pada Pelayanan Konsumen Mie Gacoan Cabang Pancing Kota Medan." Konstanta : Jurnal Matematika dan Ilmu Pengetahuan Alam 2, no. 2 (2024).

Yohana Sitorus, et al. (2024) 'Analisis Model Sistem Antrian Pada Pelayanan Konsumen Mie Gacoan Cabang Pancing Kota Medan', Konstanta : Jurnal Matematika dan Ilmu Pengetahuan Alam, 2(2). doi: 10.59581/konstanta.v2i2.3521.

Yohana Sitorus; Sukma Dermawan Saragih; Wahyuni Susi Sulastri Berasa; Sisti Nadia Amalia. Analisis Model Sistem Antrian Pada Pelayanan Konsumen Mie Gacoan Cabang Pancing Kota Medan. Konstanta : Jurnal Matematika dan Ilmu Pengetahuan Alam. 2024;2(2).

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