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The quality of hospital services will affect patient satisfaction and also their loyalty in using these facilities and the rapid development of health services currently requires hospital managers to run their business well. in the hospital. This study uses the method of literature review (literature review) with search engines used in literature searches including Google Scholar and Research gate with the keywords Service Quality Improvement, Lean Six Sigma, Hospitals. The resulting articles were selected based on publications published between 2018 and 2023. The results showed that the application of lean six sigma in hospitals in improving the quality of their services can be carried out through the DMAIC (Define, Measure, Analyze, Improve, Control) approach. The conclusions of this study indicate that the application of lean six sigma can reduce difficulties, increase speed, and separate activities that have added value or value added from activities that have no added value or non-value added in hospitals, such as improving service quality by setting priorities by according to the highest gap required by the patient.

The purpose of this study was to determine the effect of the variable Quality of Service which consists of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), Physical Evidence (X5) to influence simultaneously or partially on Consumer Satisfaction at J&T Express Drop Point Modang Tanah Grogot. The hypothesis in this study is that it is suspected that the service quality variables consisting of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), Physical Evidence (X5) have an effect on Consumer satisfaction (Y) at J&T Express Drop Point Modang Tanah Grogot. The results of the validity test of 26 questions, all have a value of rcount>rtable, which means that all questions are declared valid. Based on the results of the reliability test, the value of Cronbach's Alpha was obtained > 0.80 (0.949 > 0.80). So all questions are declared reliable. Based on the results of the analysis of the regression equation, Y = 33.126 + 0.239(X1) + 0.128(X2) + 0.185(X3) + 0.166(X4) + 0.207(X5) The correlation coefficient (R) is 0.899, which means that the correlation is very strong between service quality consisting of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), Physical Evidence (X5) with Consumer satisfaction (Y). While the value of the Coefficient of Determination (Adjusted R2) is 0.798, which means service quality (X) can explain consumer satisfaction (Y) at the J&T Express Drop Point Modang Tanah Grogot of 79.8% while the rest is explained by other factors not examined at (100 – 79 .8) % = 20.2%. The results of the simultaneous F test show that the quality of service influences simultaneously (together) on consumer satisfaction with Fcount > Ftable or states that Fcount is 79.174 > Ftable is 2.31 and the significance is 0.000 <0.05 so Ho is rejected and Ha is accepted. Partially the reliability variable (x1) has a partial effect on customer satisfaction (Y) with a count of 2.900 > ttable 1.98552, Responsiveness (X2) has no partial effect on customer satisfaction (Y) with tcount 1.617 < ttable 1.98552, warranty variable ( X3) has a partial effect on consumer satisfaction (Y) with tcount 2.202 > ttable 1.98552, Empathy (X4) has no partial effect on consumer satisfaction (Y) with tcount 1.904 < ttable 1.98552, ) physical evidence variable (x5) has a partial effect on consumer satisfaction (Y) with a calculation of 3.845 > ttable of 1.98552. So from these results it is known that the dominant variable is physical evidence (X5) because it has the largest tcount value of 3.845, then Ho is accepted and Ha is rejected.  

Public service is all a series of activities in the framework of fulfilling basic needs in accordance with the basic rights of every citizen and resident over goods, services and or administrative services that have been provided by service providers related to the public interest. The community as customers have needs and expectations for the performance of professional public service providers. The task of the Central Government and Regional Governments is to provide public services that are able to satisfy their people. The implementation of decentralization and regional autonomy policies in Indonesia has resulted in local governments having the responsibility and authority to determine minimum service standards. The fundamental problem in the process of public service in Indonesia is about ethics. The absence of universal standards regarding norms or ethics and sanctions that regulate specifically for violations committed by officials in public services.  

Rumah  makan  adalah  tempat/bangunan  untuk  mendirikan  bisnis  jual  makanan  yang menyuguhkan  hidangan  siap  saji.  Tujuan  dari penelitian  ini  adalah  untuk  membuat  sebuah  media  bantu  sistem  informasi  geografis  yang  dapat membantu masyarakat dan wisatawan dalam melakukan proses pencarian lokasi dan rute serta menyajikan informasi mengenai  rumah  makan berbasis  android di Kabupaten Fakfak.Pengumpulan  data  dilakukan  pada penelitian ini adalah observasi, dokumentasi, dan studi pustaka. Data rumah makan yang dikumpulkan  yaitu  nama  pemilik,  alamat,  nama  usaha,  alamat  usaha,  menu,  harga,  waktu  pelayanan dan  nomor  hp.  Metode  perancangan sistem menggunakan Metode Waterfall, dimana semua proses kegiatan terlebih dahulu telah direncanakan dan dijadwalkan sebelum dilakukan proses pengerjaan. Sedangkan, pengujian  sistem  menggunakan  metode  Blackbox,  aplikasi  yang  digunakan untuk  membuat  sistem  adalah  Android  Studio  dan  MySQL  untuk  membuat  database.Berdasarkan hasil  pengujian  menggunakan  metode blackbox  bahwa  sistem  yang  di  kembangkan  sudah  dapat memenuhi  kebutuhan   pengguna  dan  berdasarkan  kuesioner  dari  segi  pengguna  didapatkan  sebanyak 90%, menyatakan  sistem ini dapat sangat membantu dan memudahkan pengguna  dalam mencari lokasi dan rute serta informasi mengenai informasi menu, fasilitas, waktu pelayan, alamat dan jenis rumah makan di Kabupaten Fakfak berbasis android.

Kinerja pelayanan pelabuhan adalah indikator untuk menilai hasil kerja suatu pelabuhan pada periode tertentu dan menggambarkan tingkat pelayanan yang diberikan kepada pengguna jasa yang meliputi pelayanan kapal dan pelayanan barang. Kinerja pelayanan dimulai pada saat kapal akan bersandar, kapal melakukan bongkar muat dan kapal lepas sandar dari pelabuhan. Kunjungan kapal di Pelabuhan Parepare terus meningkat dengan rata-rata peningkatan dalam 5 tahun terakhir sebesar 9,9%. Peningkatan kunjungan kapal ini harus diikuti dengan peningkatan pelayanan. Salah satu indikator pelayanan kapal adalah pemanduan kapal (approach time), dimana semakin lama waktu pemanduan kapal di pelabuhan maka semakin rendah tingkat pelayanan di suatu pelabuhan. Penelitian ini bertujuan untuk mengetahui kinerja pelayanan pemanduan kapal (approach time) terhadap standar pelayanan di Pelabuhan Parepare. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Data dikumpulkan melalui observasi, wawancara dan studi pustaka. Data primer berupa proses dan lama pelayanan pemanduan kapal di lapangan. Data sekunder berupa data pelayanan pemanduan kapal pada periode tertentu; dan standar waktu pelayanan pemanduan kapal. Teknik analisis data yang digunakan adalah metode peta kendali. Tahapan analisis dimulai dengan penentuan jumlah sampel, menentukan garis pusat/tengah (center line, CL), menentukan batas kendali bawah (lower control limit, LCL), menentukan batas kendali atas (upper control limit, UCL), dan mengevaluasi waktu pelayanan pemanduan kapal terhadap standar waktu pelayanan pemanduan. Hasil penelitian diperoleh beberapa kegiatan pemanduan kapal di Pelabuhan Parepare berada di bawah standar waktu yang ditetapkan Direktur Jendral Perhubungan Laut tentang Standar Pelayanan Operasional Pelabuhan untuk Pelabuhan Parepare sebesar 2 jam atau 120 menit. Rata-rata waktu pelayanan pemanduan (approach time) kapal di Pelabuhan Parepare membutuhkan waktu selama 120 menit (in & out). Waktu pemanduan kapal dibawah standar yakni Kapal Tanker 131 menit dan Kapal General Cargo 123 menit, sedangkan Kapal Kontainer dan Kapal Penumpang masing-masing 120 menit dan 105 menit masih diatas standar waktu pelayanan operasional pelabuhan.

Coffee shops that use marketing strategies to achieve customer repurchase intention by providing quality service and good taste, namely Nongkasky Coffee and Eatery. The taste of Nongkasky Coffee and Eatery is quite good, including in the processing and selection of ingredients and has a kitchen expert who knows his field. In addition, it also provides friendly service quality, but waiters are less responsive in handling consumer complaints. This research is a quantitative research. The research location is located at Nongkasky Coffee and Eatery, Kec. Wates Kab. Kediri. The population in this study was 900 consumers. The sample in this study were 60 consumers using the Malhotra sampling technique. The analysis technique used is validity and reliability test, classic assumption test, multiple linear analysis test and hypothesis test. Partially the variable of service quality (X1) has a significant effect on the variable of interest in repeating (Y). Partially taste (X2) has a significant effect on repurchase intention (Y). Simultaneously service quality (X1) and service quality (X2) affect customer repurchase intention (Y).    

Penelitian ini bertujuan untuk mengidentifikasi faktor faktor yang mempengaruhi penyalahgunaan narkoba di lingkungan lapas, Metode penelitian yang digunakan adalah wawancara, Hasil penelitian menunjukkan bahwa faktor-faktor yang mempengaruhi penyalahgunaan narkoba di lingkungan Lapas adalah faktor internal, seperti adanya kecenderungan untuk mencoba-coba narkoba sebelum masuk penjara, dan faktor eksternal, seperti mudahnya mendapatkan narkoba di dalam Lapas dan adanya tekanan dari sesama narapidana. Selain itu, faktor lingkungan seperti kondisi kelebihan kapasitas Lapas dan kurangnya pengawasan oleh petugas Lapas juga mempengaruhi penyalahgunaan narkoba di lingkungan Lapas. Penelitian ini memberikan rekomendasi bagi pihak Lapas untuk meningkatkan pengawasan terhadap penghuni Lapas, termasuk pencegahan masuknya narkoba ke dalam Lapas dan memberikan pendampingan serta rehabilitasi bagi penghuni Lapas yang sudah terjerat penyalahgunaan narkoba. Selain itu, diperlukan peningkatan kapasitas Lapas sehingga dapat menampung jumlah narapidana sesuai dengan kapasitasnya, serta peningkatan kualitas pengawasan dan pelayanan petugas Lapas.

  Medical services are the object of forgiveness for treatment and care. So efforts to improve people's living standards in the health sector, is a comprehensive necessity including improving public health physically and non-physically. In this case, the patient is someone who receives medical treatment. The patient's right as a recipient of medical services is to obtain information on medical services to find out the results of the examination/diagnosis that has been carried out by the medical team and the right to know what action the patient must receive.  

Health insurance or health care insurance is an attempt to create risk pooling, namely transferring personal risk to group risk so that risk sharing occurs. In health insurance, the costs are shared by the community through a pre-effort contribution system. The goal of health insurance is to improve health care services for participants and their families. Health insurance also aims to provide assistance to participants in financing their health care.

This study aims to determine: 1. To determine the effect of physical evidence (real) on consumer satisfaction at J-Bros Computer Padang City; 2. To determine the effect of empathy (emphaty) on consumer satisfaction at J-Bros Computer Padang City; 3. To determine the effect of reliability (reliability) on consumer satisfaction at J-Bros Computer Padang City; 4. To determine the effect of responsiveness(responsiveness)on consumer satisfaction at J-Bros Computer Padang City; 5. To determine the effect of collateral (guarantee) on consumer satisfaction at J-Bros Computer Padang City; 6. To determine the effect of price (price) on consumer satisfaction at J-Bros Computer Padang City. The method used in this research is a quantitative method with a descriptive approach. The sample in this study was 80 respondents with a sampling technique using the number of samplespurposive sampling. The data analysis technique used is multiple linear regression analysis. The data analysis technique begins with the research instrument test, normality test, heteroscedasticity test, multicollinearity test, multiple linear regression analysis, and hypothesis testing. This study shows the results: 1) Physical Evidence (real) influential and significant to consumer satisfaction at J-Bros Computer Padang City; 2) Empathy has a positive effect on consumer satisfaction at J-Bros Computer in Padang City; 3) Reliability (reliability) has a positive and significant effect on customer satisfaction at J-Bros Computer Padang City; 4) Responsiveness (responsiveness) has a positive and significant effect on customer satisfaction at J-Bros Computer Padang City; 5) Guarantee (guarantee) has a positive and significant effect on customer satisfaction at J-Bros Computer Padang City; 6) Price (price) has a positive and significant effect on customer satisfaction at J-Bros Computer Padang City.

This study aims to determine the effect of product variations on consumer satisfaction Ramai Semarang Store. Inferential level research type. The population in this study are all consumers who shop at Ramai Semarang Store. The sampling technique used the accidental sampling method with a total sample of 100 people obtained using the Lemeshaw formula. The data analysis technique used is multiple regression. The results of this study indicate that product variations have a positive effect on consumer satisfaction at Ramai Semarang Store. Product quality has a positive effect on consumer satisfaction at Ramai Semarang Store. Service quality has a positive effect on consumer satisfaction at Ramai Semarang Store. Testing the feasibility of the model obtained product variations, product quality, and service quality simultaneously affect consumer satisfaction Ramai Semarang Store.

This research is entitled "Administrative Implementation in Providing Academic Services at SMP Negeri 24 Palembang". This study aims to determine the implementation of administration in providing academic services and the supporting and inhibiting factors of administrative implementation in providing academic services at SMP Negeri 24 Palembang. The type of research used in this research is qualitative research. Data collected through observation, interviews, and documentation. This type of research approach is descriptive qualitative. The techniques used in data analysis are data reduction, data presentation, and drawing conclusions. To test the validity of the research data using technical triangulation and source triangulation. The results of this study indicate that the implementation of administration in providing academic services at SMP Negeri 24 Palembang has three areas, namely: 1) Implementation of student administration activities carried out by administration in archiving student data documents are still not neatly arranged due to insufficient storage space and administrative space small businesses that are only partitioned off to the teacher's room which causes the implementation of student administration to not be optimal. 2) The administrative implementation of the curriculum activities carried out by the administration is running quite well, starting from administering the completeness of the curriculum, inputting the list of student grades, dividing teacher assignments, as well as fostering the preparation of lesson plans and syllabi. 3) The administrative implementation of academic personnel has been going well starting from the preparation of school personnel for the management of academic services, sending employees to take part in training for human resource development and coordinating to maintain harmony, balance and determination in carrying out employee duties. The supporting factors are personnel and methods. The inhibiting factors are the lack of other supporting facilities and infrastructure such as document storage cabinets, administrative rooms which are only separated from the teacher's room and from sources of funds that are less profitable in supporting academic service activities.

Taxpayer compliance is the condition of a person carrying out his responsibilities as a citizen in an obedient manner that is in line with the laws of the Republic of Indonesia. Motor Vehicle Taxpayer Compliance is a tax responsibility carried out by Taxpayers who have ownership of their motorized vehicles. This study aims to determine the effect of tax knowledge, understanding of the SAMSAT service program, and awareness of taxpayers on motor vehicle tax compliance at the Denpasar SAMSAT Office. This research was conducted at the Denpasar SAMSAT Office. The method of determining the sample in this research is non-probability sampling with a purposive sampling method. The data analysis technique in this study is multiple linear regression. The results showed that knowledge of taxation, understanding of the SAMSAT service program, awareness of taxpayers had a positive effect on taxpayer compliance with motorized vehicles which indicated that the higher knowledge of taxation, understanding of the use of the SAMSAT program, and awareness possessed by taxpayers, this indicated high compliance. owned by the taxpayer. The implication of this research is to prove the application of the theory of panned behavior and technology acceptance model, as well as provide benefits for parties who have interests related to increasing motor vehicle tax compliance.

The purpose of this study was to analyze the effect of service quality, facilities and ease of access on customer satisfaction at Jenderal Ahmad Yani International Airport, Semarang. The population is all customers who travel through Jenderal Ahmad Yani International Airport, Semarang. The sample in this study used probability sampling, with a total sample of 100 respondents.The results showed that service quality had a significant positive effect on customer satisfaction (t count = 5.201 > t table = 1.658 and a significance number = 0.000 <  = 0.05). Thus, the hypothesis (H1) is that service quality has a positive effect on customer satisfaction. Facilities have a significant positive effect on customer satisfaction (t count = 2.653 > t table = 1.658 and a significance number = 0.009 <  = 0.05). Thus, the hypothesis (H2) is that facilities have a positive effect on customer satisfaction. Ease of access has a significant positive effect on customer satisfaction (t count = 3.206 > t table = 1.658 and a significance number = 0.002 <  = 0.05). Thus, the hypothesis (H3) is that ease of access has a positive effect on customer satisfaction.The regression coefficient β1 = 0.432, (signed positive) means that the better the service quality, the higher the customer satisfaction. The regression coefficient β2 = 0.222, (signed positive) means that the better the facilities provided, the higher the customer satisfaction. The regression coefficient β3 = 0.264 (signed positive) means that if the ease of access is good, the customer satisfaction will be higher at Jenderal Ahmad Yani Airport, Semarang.

The purpose of this study was to find out about the effect of facilities, service quality, and location on service user satisfaction at the Customs and Excise Service Office of the Middle Type Tanjung Emas Semarang. The population used is all service users of the Customs and Excise Supervision and Service Office (KPPBC) of the Tanjung Emas Middle Type Customs Office, Semarang. which amounted to infinity. Determination of this sample using accidental sampling technique. The number of samples used in this study were 40 service users. This research data analysis tool uses multiple linear regression. The results of the study show that facilities have a positive effect on service user satisfaction. This is indicated by the calculated t value that is greater than t table, namely 3.092> 1.688, with a sig. of 0.000 <0.05 (significant). Service quality has a positive effect on service user satisfaction. This is with a calculated t value of 3.913 > 1.688, with a sig. of 0.000 <0.05 (significant). Location has a positive effect on service user satisfaction. This is indicated by the t-value which is negative, namely 7.396> 1.688, with a sig. of 0.000 <0.05 (significant).  

Education plays an important role in all aspects of human life. Education is the most effective tool to improve the quality of individuals to be more productive. Competition between formal educational institutions, especially at the Vocational High School (SMK) level, so that schools compete to improve the quality and quality of education to attract attention and seize market share and offer the services provided. Therefore, schools must design strong marketing strategies in order to make students interested and satisfied with the services provided. Several aspects that affect student satisfaction such as education costs, location and quality of service. This study aims to determine and analyze which factors are the most dominant influencing student satisfaction among education costs, location and service quality. The population in this study were 855 students at SMK PAB 2 Helvetia. With the Slovin formula, the number of samples obtained is 86 students of SMK PAB 2 Helvetia. Data were taken by distributing questionnaires to students which were then measured using a Likert scale. The data analysis technique used Multiple Linear Regression. This study uses SPSS 20 as data processing. The results showed that simultaneously the cost of education, location and service quality had a significant positive effect on student satisfaction. While partially the cost of education, location and service quality have a significant positive effect on student satisfaction.    

Artikel ini meninjau mengenai rangkap jabatan dewan komisaris pada perusahaan BUMN guna terwujudnya prinsip Good Corporate Governance. Fenomena rangkap jabatan bukan suatu hal yang baru, akan tetapi munculnya fenomena ini menimbulkan kontroversi di masyarakat umum. Pengaturan mengenai rangkap jantan telah diatur dalam peraturan yang ada seperti dalam UU BUMN, UU Pelayanan Publik serta peraturan lainnya. Terdapat perbedaan peraturannya, terdapat aturan yang melarang dan terdapat aturan yang membolehkan. Akan tetapi pada dasarnya hal tersebut dilarang karena undang-undang yang lebih tinggi mengatur demikian. Hali ini karena komisaris yang merangkap jabatan rentan akan timbulnya benturan kepentingan, dimana tindakan tersebut dapat mengganggu penerapan Good Corporatae Governance. Berdasarkan hal tersebut komisaris BUMN dilarang merangkap jabatan.

Wilayah hinterland Pelabuhan Tanjung Ringgit Palopo mempunyai keunggulan yang kompetitif diberbagai sektor, sehingga berperan penting untuk memajukan dan mengembangkan perekonomian terkhusus daerah bagian utara Provinsi Sulawesi Selatan. Pelayanan Pelabuhan Tanjung Ringgit terhadap kegiatan bongkar muat barang dikategorikan masih kurang baik, penyebabnya adalah minimnya infrastruktur yang dimiliki oleh Pelabuhan. Penelitian ini bertujuan untuk menyusun strategi pengembangan terhadap Pelabuhan Tanjung Ringgit Palopo. Data dianalisis dengan menggunakan analisis SWOT. Hasil analisis diperoleh bahwa diagram SWOT IFAS/EFAS terletak di kuadran I sehingga strategi yang dapat diterapkan untuk pengembangan Pelabuhan Tanjung Ringgit Palopo adalah strategi agresif dengan strategi pemaksimalan pemakaian dermaga, lapangan penumpukan, dan pelayanan dokumen untuk menangantisipasi kenaikan arus kunjungan kapal dan barang, melakukan penambahan infra dan suprastruktur Pelabuhan, pengadaan fasilitas dan peralatan yang modern sehingga proses bongkar muat dan sandar kapal dapat berjalan dengan mudah, cepat dan aman.

Based on the Regulation of the Minister of Health of the Republic of Indonesia No. 72 of 2016, a hospital is an individual health service facility that provides inpatient and outpatient care, therefore quality services that must be fulfilled by hospitals. In order to maximize the service to the patient, the operational system must be made more efficient and efficient. The study uses a review literature study approach using several sources selected based on the inclusion and exclusion criteria that the researchers have established that an efficient operating system can provide optimal service to the patient. This will give a positive response to patient satisfaction.    

Hospitals as health service providers must know how the quality of service they provide can give satisfaction to patients. Competition between hospitals is getting tougher and sharper so that every hospital is required to enhance its competitiveness by trying to provide satisfaction to all of its patients. Service quality will be considered satisfactory, if the perception exceeds expectations; Service quality will be considered good or adequate if it is in line with expectations, and will be considered bad if the service is bad or not good enough. The purpose of this study was to determine the effect of service quality seen from various dimensions, namely tangibles, responsiveness, reliability, assurance, and empathy on patient satisfaction at the Special Dental and Oral Hospital in Bandung. This literature review uses articles in published Connected Papers in 2017-2022, 108 articles. The results of the 5 articles show that service quality and patient satisfaction are directly proportional, if the service quality is good then customer satisfaction will be good and if the service quality is bad then the level of patient satisfaction is also bad.