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Quality health services are key to improving patient satisfaction among National Health Insurance (JKN) participants. This study aims to systematically review various studies that have been conducted in Indonesia related to the level of JKN patient satisfaction with health services at Community Health Centers. The method used is a literature study by selecting relevant articles published in 2023-2025. Inclusion criteria include articles that discuss the relationship between service quality and JKN patient satisfaction. A total of 11 articles that meet the criteria have been analyzed. The results of the analysis show that the dimensions of service quality that most often influence the level of patient satisfaction are reliability, responsiveness, empathy, and tangibles. Most studies also use a quantitative approach with statistical tests such as chi-square and logistic regression to analyze the relationship between variables. However, not all dimensions always significantly affect the assurance dimension in several studies showing inconsistent results. The conclusion of this study is the importance of improving the quality of health services at Community Health Centers to improve JKN patient satisfaction. Health centers must develop patient-focused service strategies by training human resources, improving service systems, and conducting continuous quality evaluations.  

This study aims to examine the principle of cooperation in pragmatic analysis based on Grice's theory as applied in the Indonesian comedy show Lapor Pak! broadcast on Trans7. The focus of the research is on the violations of the maxims of quantity, quality, relevance, and manner as performed by characters such as Andika, Surya, Vincent, Wendy, and Kiki. These violations are analyzed as strategic communicative acts intended to generate humor. The study employs a qualitative descriptive method with listening and note-taking techniques applied to purposively selected dialogue transcripts. The findings reveal that the deliberate violations of Grice’s maxims function not as communicative failures, but as rhetorical and pragmatic tools that enhance comedic effect, deliver subtle social criticism, and strengthen character portrayal. Therefore, in the context of entertainment discourse, violating cooperative principles serves as an effective and purposeful pragmatic strategy.

This study aims to examine the realization of Grice’s cooperative principles in transactional speech acts between sellers and buyers at the Depo Air Minum Isi Ulang Sehat Lestari (Healthy Refill Drinking Water Depot). The cooperative principles consist of four maxims: quantity, quality, relevance, and manner. The research is motivated by the importance of effective communication in sales interactions, particularly to avoid misunderstandings in conveying intentions and information. A qualitative descriptive method was employed, with data collected through participatory observation and recorded conversations. The findings indicate that all four maxims were naturally realized in daily interactions. Utterances such as “Mas, air satu” (“One gallon, please”), “Air galon segar loh” (“The water is fresh”), and “Tolong kirim air 10 galon” (“Please deliver 10 gallons”) reflect contextually appropriate and functionally effective applications of the maxims. Furthermore, the use of concise, clear, and straightforward speech structures shows that the cooperative principles are not only evident in content but also in the linguistic form used. These findings highlight that communication in micro-level services such as water refill depots tends to be pragmatic, efficient, and shaped by local social norms and contextual understanding.

A cooperation agreement is a legal instrument that underlies the regulation of rights, obligations, and responsibilities between the parties involved in a collaboration. In the context of public health financing, this agreement aims to ensure access to adequate health services, especially for disadvantaged groups. Along with the reform of the health sistem in Indonesia in recent years, the government has sought to improve accessibility and quality of services through the transformation of the health financing sistem. The National Health Sistem (SKN) as the main framework is organized to ensure equitable health services. One of the crucial components in the SKN is health financing which is realized through the National Health Insurance (JKN). Legal provisions regarding the form and mechanism of this collaboration have been regulated in Law Number 17 of 2023, specifically Article 4 paragraphs (1) and (2), which emphasize that collaboration between BPJS and central and regional government institutions is carried out through a written agreement, which can be in the form of a memorandum of understanding, operational cooperation, functional cooperation, or other forms mutually agreed upon.

This study aims to determine the influence of work discipline and incentives on employee performance at PT Sun Star Prima Motor Dealer Mitsubishi Siliwangi. The background of this research is based on the importance of internal factors such as discipline and incentivization in encouraging increased work productivity in the automotive sector, especially in the motor vehicle dealer environment. The research method used was quantitative with an associative approach, where data was collected through questionnaires distributed to 53 respondents who were permanent employees in the operational and administrative departments. The data analysis technique uses multiple linear regression to test the extent to which the variables of work discipline (X₁) and incentives (X₂) affect employee performance (Y). The results of the study show that work discipline has a significant positive effect on employee performance and the incentives provided, proven to have a significant and positive influence on performance improvement. Simultaneously, the two independent variables made a significant contribution to improving employee performance with a calculated f-value of 33.695 which means > f the table or 33.695 > 3.187 and a significance value of 0.000 which is smaller than 0.05 or 0.000 < 0.05. The conclusion of this study is that managerial efforts in improving work discipline and providing appropriate incentives can be an effective strategy in encouraging employee performance in the automotive dealer sector.

This study aims to determine the effect of work motivation and work discipline on employee performance at PT Tiki Jalur Nugraha Ekakurir (JNE) Kampung Lalang, a logistics and delivery service company. Optimal employee performance is the result of a combination of internal drive (motivation) and compliance with work regulations (discipline). This research uses a quantitative approach with a survey method. Data were collected through questionnaires distributed to respondents who are operational employees at JNE Kampung Lalang. Data were analyzed using multiple linear regression assisted by SPSS software. The results showed that work motivation has a positive and significant effect on employee performance with a coefficient value of 1.000 and a significance of 0.000. Conversely, work discipline has a negative but significant effect on employee performance with a coefficient value of -0.388 and a significance of 0.000. This finding indicates that increasing work motivation can encourage increased employee performance, while negative results from work discipline. This study emphasizes the importance of management in properly understanding the internal factors that influence performance so that the policies implemented do not have a counterproductive impact.  

This study examines the legal aspects and implementation of employment contracts in Indonesia in the context of changes in labor regulations. The study analyzes the legal framework underlying employment contracts, worker rights protection, employer obligations, and implementation challenges in the field. Using a qualitative approach and legal document analysis, this study identifies several key issues related to employment contracts, including imbalance in bargaining power, unclear clauses, and compliance with the latest regulations. The results of the study show that although there has been progress in legal protection through labor laws, implementation in the field still faces various challenges. This study provides recommendations for improving policies and practices related to employment contracts that are more balanced, transparent, and in line with the principle of fairness for all parties.

This research is a type of Research and Development (R&D) aimed at producing an Electronic Student Worksheet (E-LKPD) based on Liveworksheets on the topic of the human digestive system for fifth-grade students at SDN 114/X Pandan Jaya, Tanjung Jabung Timur Regency. This product was developed to address the lack of interactive teaching materials in IPAS (Science) learning and to align learning with the characteristics of 21st-century learners who are familiar with digital technology. The development model used is ADDIE, which includes five stages: analysis, design, development, implementation, and evaluation. In the analysis stage, it was found that teachers had not yet used student worksheets in the learning process, while students showed high interest in digital learning media. The product was developed in accordance with the curriculum and student characteristics, and then validated by content experts (98.26%), language experts (93.33%), and media experts (84%), all of which fall into the very valid category. The product was then tested on teachers and students. The questionnaire results indicated that the E-LKPD is practical to use, with a practicality score of 98.18% from the teacher and 86% from students. Based on these results, it can be concluded that the Liveworksheets-based E-LKPD is valid, practical, and suitable to be used as an interactive teaching material in IPAS learning for fifth-grade elementary school students.

This study aims to improve the public speaking skills of vocational high school students at SMK Pasundan 3 Kota Cimahi as part of their preparation to enter the workforce. Recognizing that strong communication skills—especially in public speaking—are essential in today’s competitive job market, this program is designed to address students’ lack of confidence and limited experience in speaking in front of an audience. Through participatory and interactive training methods, students gain theoretical knowledge as well as hands-on practice in delivering speeches, managing anxiety, using body language, and composing effective presentations. The results showed a significant increase in students’ confidence and speaking skills. Participants became more responsive and adaptable in public communication situations, which are essential skills for job interviews, teamwork, and client presentations. The program also encourages the integration of communication-based extracurricular activities to ensure continued skill development. Overall, this initiative has proven effective in equipping students with the communicative competencies needed to thrive in the professional world

The phenomenon of discrimination in group task distribution within higher education remains a social issue that rarely receives serious attention, particularly within the Islamic Guidance and Counseling department. This study aims to identify the forms, causes, and potential solutions to discrimination experienced by students in group work contexts. Employing a descriptive qualitative method, data were collected through interviews with four informants. The findings reveal that discrimination arises due to stereotypes, unequal contributions, personal conflicts, and weak group communication. Proposed solutions include random group assignments, clear initial agreements on task distribution, and individual contribution assessments. These findings underscore the importance of instilling values of justice, inclusivity, and collaborative ethics in higher education learning environments.

The development of digital technology has provided convenience in various aspects of life, but also presents new challenges in the form of cybercrime. One of the increasingly widespread modes in Indonesia is the spread of APK (Android Package Kit)-based malware via short messages offering fake job vacancies or fictitious package notifications. When the victim downloads and installs the application, the perpetrator gains access to personal data and banking accounts, which are then used for criminal acts. This phenomenon causes great financial and emotional losses for the community and tests the effectiveness of criminal law in dealing with technology-based cybercrime. This study uses a normative juridical approach with an analysis of laws and regulations, scientific literature, and actual case studies. The results of the study show that the perpetrators can be charged with Articles 30, 32, and 35 of the ITE Law, as well as provisions in the new Criminal Code. However, the implementation of law enforcement still faces challenges, such as digital evidence, limited investigator capacity, and minimal cross-country cooperation. Therefore, cyber law policy reform, increasing digital literacy in the community, and strengthening coordination between law enforcement agencies are needed.

Integration between strategic human resource management practices and job satisfaction is an important factor that cannot be ignored. Organizations need to ensure that the HR management strategies implemented are not only oriented towards results, but also pay attention to the welfare and positive perceptions of employees towards their work. This study aims to analyze the effect of strategic human resource management practices and job satisfaction on employee performance at PT. Solusi Bangun Andalas in Aceh Besar. The research method used is quantitative. A sample of 150 permanent employees was taken using the Probability sampling technique. Data analysis was carried out using multiple linear regression and partial tests using IBM SPSS Statistics 25. The results showed that this study supports the proposed hypothesis, namely that strategic human resource management practices and job satisfaction have a significant positive effect on employee performance. Suggestions for PT. Solusi Bangun Andalas need to continue to strengthen strategic HR practices, including training, competency-based recruitment, and KPI-based performance evaluation. Job satisfaction must also be optimized through fair compensation, a positive work environment, and good communication. Integration between HR strategies and job satisfaction is important to be carried out synergistically in order to create a productive and sustainable HR system.

Collaboration between international organisations and educational institutions plays a strategic role in developing an inclusive and sustainable Islamic economy. The Chiba Islamic Culture Centre, as a community-based organisation in Japan, and PTIQ University, as an Islamic educational institution in Indonesia, have great potential to integrate Islamic values into the development of a Sharia-based economy. This article aims to initiate and strengthen cooperation between these two institutions, focusing on community empowerment through an Islamic economic approach. The methodology employed utilises a qualitative descriptive approach, incorporating data collection techniques such as interviews, observations, and document reviews. The expected outcome is the establishment of a strategic cooperation model that can be practically implemented, covering empowerment programs based on zakat, waqf, and technology, as well as the formation of an Islamic economic ecosystem capable of improving the welfare of the target community. This article also identifies challenges and opportunities in program implementation, providing recommendations for the sustainability of this cross-border collaboration

This study aims to examine the effect of work schedule flexibility on employee retention with job satisfaction as a mediating variable at Gojek Indonesia. The background of this research is based on the importance of retaining high-quality employees in the digital era, especially in technology companies that have fast-paced and highly adaptive work dynamics. This research employed a quantitative method with a causal design. Primary data were collected through questionnaires distributed to 150 Gojek Indonesia employees. The data were analyzed using simple linear regression and mediation tests to examine the proposed hypotheses. The results showed that work schedule flexibility has a positive and significant effect on employee retention. Furthermore, job satisfaction was proven to mediate the relationship between work schedule flexibility and employee retention. These findings indicate that the higher the work schedule flexibility provided by the company, the higher the job satisfaction, which in turn increases employee retention. Therefore, it is suggested that companies optimize their work schedule flexibility policies to improve employee satisfaction and loyalty.

This study is motivated by the high competition and complexity whitin organizations, underscoring the vital role of leadership in fostering a productive work environment, as well as the significance of job satisfaction and organizational commitment in supporting overall success. The objective of this research is to examine the influence leadership on both job satisfaction and organizational commitment trough a relevant literature review. The method employe dis a deskriptive qualitative literature review. Literture was acquired via Google Scholar from 2015 until 2025 using relevant keyword, the analyzed thematically. The findings indicate that leadership significantly and positively influences both the enhancement of job satisfaction and the formation of organizational commitment. Effective leadership, such as the ability to provide solutions, recognition, supervision, and involve employees in decision-making, demonstrably increases employee satisfaction and loyalty. Overall, strong leadership is a crucial prerequisite for cultivating job satisfaction and building solid organizational commitment, serving as a foundation for achieving organizational objectives. This study contributes to understanding the relationship among these three variables, given the limited research simultaneously examining leadership, job satisfaction, and organizational commitmen whitin a single literature review.

This research is motivated by the social problems of junior high school children in Panggul Village, Trenggalek, whose parents work as female migrant workers. The children show symptoms of lack of socialization, low self-confidence, and minimal emotional support from their mothers. This study aims to analyze the social competence and social responsibility of these children. The approach used is qualitative with a case study method. Informants consisted of 11 people, namely TKW husbands, substitute families, community leaders, and junior high school children. Data collection techniques include in-depth interviews, observation, and documentation. The results of this study indicate that junior high school children in Panggul Village who are left by their parents as TKW have the ability to interact with family, friends, and the community, but tend to have less understanding of the social conditions around them due to their indifference and lack of self-confidence. They are closed, have minimal empathy due to lack of role models from parents, and only show concern for peers. In terms of responsibility, these children have awareness of interacting with family, but still lack overall concern.

This study aims to explore the implementation of occupational safety and health (OHS) in the hotel industry in Indonesia, which currently still faces various challenges. Although the hotel industry has grown rapidly, the implementation of OHS in hotels is still not optimal. This type of research is descriptive qualitative. This study was conducted with 5 informants, the type of data used in this study is primary data, namely data obtained from interviews, observations and documentation. Data collection techniques in this study are interviews, observations and documentation. The research instrument used in the study was the researcher himself. Data application is carried out by data reduction, data presentation and drawing conclusions. The results of this study indicate that the implementation of OHS in the housekeeping department employees of the Grand Rocky Hotel Bukittinggi still needs direction on the use of personal protective equipment, it is expected that employees comply with the use of personal protective equipment such as safety shoes and masks, on the security of the work space, employees are expected to maintain the cleanliness of the work area and tidy it up, arrange all items so as not to interfere with work.

The development of AI has fundamentally transformed the professional ecosystem, creating a series of contemporary challenges for Generation Z preparing to enter the work arena. This study focuses on the development of motion graphic storyboards as an educational instrument to enhance Generation Z's employability capabilities for the AI era. Implementing a hybrid research methodology, data collection was conducted through digital surveys and in-depth dialog with experts to explore perceptions on the implications of AI on employment and the strategic competencies needed to adapt. The research findings indicate that Generation Z shows substantial awareness of the urgency of skills upgrading and transfer, although there is still a lack of clarity in understanding the concrete consequences of AI on future employment prospects. The motion graphic design developed presents an adaptive approach through an engaging storyline, narrative visualization, and interactive character elements, with an emphasis on the concepts of T-Shaped Skills and Transferable Skills. The research concludes that professional readiness in the era of AI digitalization requires not only technological understanding, but also adaptive flexibility, creativity, and synergy between human capacity and digital systems. Motion graphics were identified as the optimal medium to convey knowledge and strengthen Generation Z's position in anticipating future professional dynamics.

Iren Mailuhu (64210645), The Influence of Competency and Work Discipline on Employee Performance at PT. PLN (Persero) Customer Service Implementation Unit (UP3) Depok PT. PLN (Persero) PT. PLN (Persero) is a company owned by the state. The task of this company is to provide electricity distribution services and organize its main service units into several parts that are appropriate to the electric power system, such as generation, transmission and distribution. PT. PLN (Persero) in managing human resources needs to pay attention to the competency and work discipline of each employee in order to produce employees who are of good quality and superior performance. This research aims to determine the influence of competence and work discipline on employee performance at PT. PLN (Persero) Customer Service Implementation Unit (UP3) Depok. The research method used is a quantitative method with data collection using saturated samples or non-probability sampling. A total of 56 respondents were sampled and the data obtained was processed using SPSS version 27 with multiple linear regression analysis techniques, The results of the analysis show that Y = 6.651, X1 = 0.625, Based on the coefficient of determination test, it was found that the two independent variables had an influence of 68.1% on employee performance.

SUDI GUNAWAN, NIM. 16317001035. Analisis Unsur Instrinsik Puisi Surat Dari Ibu Karya Asrul Sani Oleh Siswa Kelas X SMA Negeri 1 Lawe Sigala-gala Tahun Pembelajaran 2023/2024. Tujuan penelitian ini untuk mendeskripsikan hasil analisis unsur instrinsik puisi surat dari ibu karya asrul sani oleh siswa kelas X SMAN 1 Lawe Sigala-gala. Metode yang digunakan metode deskriptif yang diambil dari jenis penelitian kualitatif. Populasi pada penelitian ini adalah seluruh kelas X berjumlah 116 siswa, sedangkan sampel pada penelitian ini adalah kelas X IPA 1 yang berjumlah 30 siswa SMAN 1 Lawe Sigala-gala. Teknik pengumpulan data di antaranya data primer yang terdiri observasi dan tes sedangkan data sekunder hanya dokumentasi. Teknik analisis data menggunakan rumus rata-rata hitung untuk menghitung hasil dari unjuk kerja serta menggunakan rubrik penilaian, sedangkan observasi menggunakan rumus persentase. Hasil penelitian  antaranya Aspek diksi mencapai nilai 66,67 dengan kategori baik. aspek imaji memperoleh nilai 62,70 berkategori cukup. aspek gaya bahasa memperoleh nilai 60,70 dengan kategori cukup, kemudian aspek anamat dengan nilai 58,70 dengan kategori cukup, sedangkan pada aspek rima memperoleh nilai 64,70 dengan kategori cukup. Secara keseluruhan hasil kemampuan menganalisis unsur instrinsik puisi “surat dari ibu” karya asrul sani oleh siswa kelas X SMA Negeri 1 Lawe Sigala-gala berdasarkan dari 30 siswa nilai rata-rata yaitu 56,29 berkategori Cukup.