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This research aims to examine the effect of website performance on customer satisfaction and loyalty in e-commerce. E-commerce has become an important platform in e-commerce, and website performance has become a critical factor in achieving customer satisfaction and loyalty. In this research, the conceptual framework used includes three main constructs: website performance, customer satisfaction, and customer loyalty. Website performance is measured along several dimensions, including access speed, reliability, user interface, and content quality. Customer satisfaction is measured as the customer's perception of the quality of service and shopping experience on an e-commerce website. Customer loyalty is measured through repeat purchase intentions and recommendations to others. The research results show that website performance has a significant positive influence on customer satisfaction in e-commerce. Website performance dimensions, such as access speed and reliability, are critical in creating customer satisfaction. Apart from that, customer satisfaction also has a significant positive influence on customer loyalty. Satisfied customers tend to have a higher intent to make repeat purchases and recommend a website to others. The practical implication of this research is the importance of improving website performance to achieve customer satisfaction and loyalty in e-commerce. Business people should pay attention to aspects such as access speed, reliability, user interface, and content quality in the development and maintenance of their websites. Apart from that, efforts to increase customer satisfaction must also be the main focus, because customer satisfaction has a significant impact on customer loyalty.

In the rapidly evolving digital era, mobile banking services have emerged as one of the forefront innovations in the banking industry. This article discusses the importance of customer satisfaction through mobile banking services as a crucial banking service. Adopting a qualitative approach, this research utilizes data from 10 questionnaire responses to analyze the four dimensions of mobile banking quality: convenience, security, ease of use, and design. Additionally, the study considers aspects of communication and customer service. The results of the analysis indicate that customer satisfaction plays a significant role in building a strong relationship between banks and customers. By optimizing the quality of mobile banking services, including convenience, security, ease of use, and design, banks can ensure better customer satisfaction, enhance customer loyalty, and strengthen their position in an increasingly competitive market. The interpretation of the data also provides personal recommendations as an additional aspect, emphasizing the importance of improving critical aspects of mobile banking services. These recommendations reinforce the conclusion that focusing on customer satisfaction will help banks achieve a competitive advantage in the current digital era.

Leadership training for Intra-School Student Organization (OSIS) administrators at MA Al Hidayah Semarang to develop leadership skills in students who are responsible for leading organizations at school. This can help them learn concepts, and effective practices in the context of leadership. The methods used in this training are situation analysis, preparation, implementation, and evaluation. During the training, participants engage in various activities and exercises that involve understanding leadership concepts, effective communication, and organizational strategy. They learn how to communicate well with their peers, organize activities at school, motivate other students to participate, and make the right decisions and the importance of leadership ethics, such as integrity, responsibility, honesty, and a positive attitude. So that they can be good role models for other students and build a positive image of the OSIS at school. At the end of the training, participants are allowed to apply their new leadership skills through the OSIS work program. This service aims to provide practical experience to students in managing work programs, collaborating with members, working with teams, and facing organizational challenges that may arise. Leadership training aims to strengthen their leadership skills and make a real contribution to school development. It is hoped that this service can provide a strong foundation for them to become effective leaders and can have a positive impact on improving their school and community.

This article discusses the ‘Kampus Mengajar’ programme as an initiative to expand the accessibility of education and knowledge to the community. The main focus of the programme is to contribute positively to the community through the distribution of basic literacy knowledge from Musamus University students to targeted schools. This article will explore the concept, implementation and impact of the ‘Kampus Mengajar’ programme as a form of community service. The ‘Kampus Mengajar’ programme is an initiative of the Indonesian government that involves students as agents of change to assist the learning process in school. The article method used is descriptive with a qualitative approach in several primary schools in Merauke Regency. The results showed that the ‘Kampus Mengajar’ programme successfully improved students‘ learning motivation, teaching skills and introduced creative learning methods that are adaptive to local conditions. In addition, the programme also strengthened the relationship between universities and local communities and improved students' social awareness and professional skills. However, the study also identified some challenges such as programme sustainability and limited resources. Overall, the ‘Kampus Mengajar’ programme has a great potential in improving the quality of education in remote areas and can serve as a model for other community service programmes

This community service program aims to increase children's interest in reading in Tomuan Village, East Siantar District, Pematangsiantar City, through the establishment of a reading corner. This service uses methods that include preparation, implementation and evaluation. The results of the service show that the reading corner received a positive response from the community, with an increase in children's interest in reading, especially towards picture books and short stories. Children who were initially shy became more enthusiastic and began to explore the various books available. The reading corner is also a means of socialization, where children share stories and interact with each other. In conclusion, this program succeeded in creating a supportive reading environment, improving literacy skills, and forming reading habits from an early age. In this way, it is hoped that the reading corner can produce a generation that is intelligent, responsible and ready to face future challenges.

This research aims to determine the implementation of Pancasila values in elementary schools based on previous articles. The research method uses a qualitative research approach or descriptive approach, and the basis for the discussion is obtained from the results of literature searches for existing sources of books, journals and relevant articles. These findings highlight the factors that influence the poor implementation of Pancasila values in elementary schools. Efforts to overcome this include making improvements by revising the curriculum, developing teaching methods, improving teacher role models, and providing adequate facilities so as to increase awareness of Pancasila values among students. It is hoped that internalization can be encouraged and students will increasingly develop into individuals with character and integrity in the spirit of Pancasila.  

  Abstract. Research shows that leadership plays an important role in improving and reforming schools and education systems in the era of the Fourth Industrial Revolution (Mustiningsih, Maisyaroh, and Ulfatin 2019). In the context of the digital industrial revolution, leaders are not only responsible for academic performance and the proper functioning of schools but are also responsible for all activities carried out by schools (Kurniawan et al. 2023). This revolution includes automation and digitalization of all aspects of the industry to create products that meet consumer needs (Lanang Putra et al. 2021). This revolution also presents challenges for tax reform, including integrating various changes caused by digitalization and the Fourth Industrial Revolution (Mayasari and Narsa 2020). In the field of education, leadership abilities in understanding and using digital knowledge are very important to support learning activities in the era of the Fourth Industrial Revolution (Sugiarto and Dewantara 2021). The leadership qualities demonstrated by Christ are very important for pastors in the era of the Fourth Industrial Revolution to be able to lead effectively and overcome challenges (Eppang 2022). The fourth industrial revolution offers opportunities to increase savings and reduce consumption through the development of e-commerce and the digital economy (Suwardana 2018). In addition, this Revolution has also changed job design, job structure, and required skills, thereby increasing the demand for people with different skills (David 2021). Finally, business orientation, digital capabilities, leadership skills, and the environment influence business decisions (Justin and Handoyo 2023).

The research was carried out on the problem of the ability to understand mathematical material in the students of classes VII-H of the State 3 Surabaya High School. There are students who have the ability to understand material low, medium, and high. There are also students' learning needs that are not fulfilled so that they affect the learning outcomes of students. The aim of this study is to improve the learning outcomes of students through differential learning. The research uses the Class Action Research (PTK) method with a quantitative approach and data collection techniques using the results of individual student tasks. The results of the study using differential learning showed that the increased learning outcomes seen from pre-cycle activities were 18% up to 41% in the first cycle, then in the second cycle showed an increase with a percentage of 82%. From these results it can be concluded that the research using the differentiation learning was successful in improving the learning outcome of students of classes VII-H of the 3rd State Sub-secondary School of Surabaya at the point of mathematics lessons Data Presentation.

This research examines Baitut Tamwil Muhammadiyah (BTM) Taqwa in improving sharia microeconomics in Singkut sub-district, Sarolangun district, Jambi province. The aim of the research is to find out the strategic role of BTM Taqwa in improving sharia microeconomics. Apart from that, to find out the supporting and inhibiting factors experienced by BTM taqwa. This type of research is qualitative using a managerial and sharia economic approach; the research paradigm is direct involvement and intense interaction with informants; data sources are empirical data obtained in the field through the Founding Board, Management, Members and customers of BTM Taqwa as well as the regional government of Singkut sub-district, Sarolangun district, Jambi province (primary sources) and documents and books related to research (secondary data); The instruments for this research are observation, interviews and documentation and the data collection tools are observation guides, interview guides and documentary study guides; data collection stages include preparation, implementation and preparation; and the validity testing techniques used are credibility and compatibility. The results of this research show that BTM Taqwa plays a role in improving sharia microeconomics in Singkut sub-district, Sarolangun Regency, Jambi Province. The role played by BTM Taqwa is the role of empowering human resources and an entrepreneurial spirit, the role of improving microeconomic welfare, and the role of distancing people from the practice of usury. The results of this research also show that the supporting factors for BTM Taqwa's success in micro economics internally are strategic location, commitment of the board of trustees, management and members, and high participation in member savings, while externally there is high demand from micro business actors for BTM Taqwa, ease of obtaining business capital assistance received by micro business actors, and government support. The inhibiting factors experienced by BTM taqwa internally are BTM taqwa's lack of human resources, lack of financial capital and technology, while externally there are many customers who are lazy about making savings capital payments.

One thing that hospitals must consider is the performance of nurses. Performance is the achievement or result in terms of quality and quantity of an employee for their work in accordance with the directions and responsibilities given by their superiors. The aim of this research is to analyze the influence of Quality of Work Life on the Performance of Inpatient Installation Nurses at Majene Regency General Hospital. The research method uses a quantitative approach using an analytical observational design with a cross sectional approach, sampling was carried out using random sampling of 85 respondents. The population in this study were all nurses with employee status who provided services and were on duty in the Inpatient Room at Majene Regency  General Hospital, namely 134 people. The results of the research show that there is an influence on the variable quality of work life based on the work life dimension with a p value of 0.008 < 0.05, work world with a p value of 0.001 < 0.05, work context with a p value of 0.004 < 0.05, and work design with a p value 0.013<0.05. It is recommended that hospital management improve the Quality of Work Life for nurses by revising the system for distributing compensation for medical services, improving and the work environment security system.

Human resource management is the process of utilizing humans as workers in a humane manner, so that their psychological potential functions optimally to achieve school goals. The indicators in this research that are meant by HR are implementing planning, recruitment and evaluation. Human resources (HR) greatly influence the quality of education in an institution. Educational institutions that prioritize human resources will increasingly support the development of students who are interested in attending that education. This research aims to determine the effect of human resource management on improving the quality of education at SDK KALENA WANNO STATE PRIMARY SCHOOL institutions. This research uses a data collection method through distributing questionnaires directly by distributing questions to respondents and asking them to provide answers to these questions. Respondents in this research are teaching staff at the SDK KALENA WANNO STATE PRIMARY EDUCATIONAL INSTITUTION. The number of questionnaires distributed was 50. The test technique used uses a validity test and a reliability test. Testing the first and second hypotheses uses a simple linear regression test. The research results show that service quality has a positive effect.    

Education for a nation that is currently developing like the Indonesian nation is currently an absolute necessity that must be developed in line with development demands step by step. Education that is managed in an orderly, orderly and efficient manner can produce something that is capable of accelerating the process of national civilization which is based primarily on creating general prosperity and the intelligent life of our nation, in accordance with the objectives of national education itself. The aim that researchers want to achieve in this research is to find out and describe the leadership style of school principals and work motivation in improving teacher performance at UNIVERSITAS STELLA MARIS SUMBA (UNMARIS). The data collection method is through distributing questionnaires to respondents directly. The respondents in this research were teachers at UNIVERSITAS STELLA MARIS SUMBA (UNMARIS)

Career development is the process of improving the performance capabilities of each individual taken by the organization to ensure that each individual in the organization has the right qualifications and experience available when needed. By referring to the work standards that have been set, performance is also interpreted as the result of employee work both in terms of quality and quantity. Career development is one of the variables that affect individual performance, such as motivating employees to do better work. This study aims to do determine the effect of career development on employee performance. This study used the literature research method and field research by distributing questionnaires. The results of this study show that career development has a significant influence on employees, companies are required to pay attentions to career development programs to increase the responsibility of each individual’s duties.

This literature research aims to compile and describe the role of managers in improving employee performance. The method used is the library research method. The data collection method used is the documentation method. The data analysis technique used is content analysis. To maintain the accuracy of the assessment and prevent errors in information in data analysis, cross-library checks are carried out and re-reading the literature and paying attention to the reviewer's comments. The results of this study show that the better the motivation provided by managers, the more significant it can improve employee performance.

The utilization of mobile applications in the service sector has experienced significant growth, fueled by increased access to the internet and the use of smartphones. The M-TIX app, which provides online movie ticket booking services, is one example of an app that has become an important part of movie fans' routines. Despite its popularity, users have reported various issues related to usability and overall user satisfaction. In this study, we focus on the user experience of the M-TIX app by using the User Experience Questionnaire (UEQ) to identify the strengths and weaknesses of the user experience aspects. Through a structured qualitative approach, the UEQ enables an in-depth evaluation of six key dimensions of user experience, namely Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. The study involved respondents predominantly aged between 17 to 21 years old, with the largest group being 20 years old (15 respondents), and most of them (26 respondents) were students. The results of this study are expected to provide valuable recommendations for improving the design and functionality of the M-TIX application, as well as increasing the understanding of the relationship between users' characteristics and their perceptions of user experience in the context of online movie ticketing applications. This research aims to address the existing problems and enhance user satisfaction by providing actionable insights.  

Community Service (PKM) is a form of implementation of the tridharma of higher education carried out by lecturers in the community. For students, this is one of the mandatory courses that must be taken to train them to apply the knowledge and skills they already have in the learning process according to their respective fields of study. This PKM activity aims to improve the quality of education for students at SD Negeri 173144 Silangkitang, Sipahutar Village through more useful activities, such as tutoring and games that can increase knowledge and cooperation between children in the school environment. The method used in collecting data is as follows: conducting a survey to find out the number of students in the school then recruiting tutoring participants, then tutoring activities are carried out once a week, namely on Fridays, starting at 14.00-16.00 WIB. The PKM implemented at SD Negeri 173144 Silangkitang aims to improve student academic achievement through the provision of study guidance. Apart from that, this program also aims to foster students' interest in learning by using interesting and interactive learning methods. Although a new activity, tutoring is not unfamiliar to this environment, demonstrating awareness of the importance of education to improve the quality of learning. Throughout the implementation, participants not only demonstrated extraordinary enthusiasm but also consistency with punctual attendance, reflecting their dedication to the learning process.

Completeness in filling of medical record files by doctors will be able to facilitate other health workers in providing action or treatment to patients, and can be used as a source of data in the Medical Record section in data management and reports that will be used as useful information for hospital management in determining evaluation and development of health services. At this time at RS X based on the Quality of Medical Records, the completeness of filling in the Medical Records of inpatients for the period January –Desember 2023  is still 59%. The purpose of this study was to analyze the compliance analysis of doctors filling out patients Medical Records at the inpatient installation of RS X Jakarta in 2023.The study was conducted with a cross sectional design, using a sample of 60 specialist doctors at RS X. Data were analyzed by Chi Square. Sources of Data This research is primary data collected by the method of distributing questionnaires as a research instrument.The results of the study concluded that there was a significant relationship between age, gender, knowledge, attitudes and motivation of doctors with compliance in filling out medical records with p-value ˂ 0.05. There is no significant relationship between tenure and compliance in filling out medical records with p-value = 0.452 ˃ 0.05. The most dominant relationship in physician compliance in filling out medical records is Doctor's Knowledge and Motivation with p-value = 0.000 ˂ 0.05. Dominance of knowledge and motivation of doctors in filling out medical records. The suggestion is that the knowledge and motivation of doctors really need to be a concern and the hospital management should consider things related to improving the quality of doctors in filling out medical records. Knowledge improvement in regulatory updates, SOPs and procedures for filling out medical records is very important. The use of electronic medical records can provide great benefits for health services such as hospitals.  

Improving the quality of learning is something that must be done well in school education, students who have diverse learning styles must be the main factor of teacher attention in order to be able to give meaning to learning well. To improve learning outcomes, one of them is through the application of the quantum learning model in the teaching and learning process. This research aims to find answers to the question of the effectiveness of using quantum learning in schools. Penalitian conducted by reviewing a variety of relevant literature both from journals and direct findings in the field. The results of the study found that the implementation of quantum learning can improve the quality of learning and maximum student understanding, given the different learning styles of students can be facilitated through the implementation of quantum learning models, so that learning styles are very supportive of quantum learning models and get perfect learning outcomes than conventional learning models.    

Information and Communication Technology (ICT) plays an important role in the world of education today, especially in the learning process. This research aims to review the role of ICT in increasing effective interaction in learning through library research methods. A qualitative approach is used with a focus on analyzing relevant scientific literature from various sources such as academic journals, books, review articles, and other online sources. The results of the analysis show that ICT provides opportunities to present learning material in an interactive and interesting way, improve communication and collaboration, personalize learning, support distance learning, and increase student learning motivation. However, challenges such as limited access, teacher skills and parent involvement need to be overcome. Suggested solutions include providing adequate ICT infrastructure, training for teachers, and education for parents. By paying attention to these factors, ICT can be an effective tool for increasing interaction in learning and improving the overall quality of education. The integrity of the use of ICT in the learning process will help create a conducive and enjoyable learning environment for all students.  

The Teaching Campus Program is a Ministry of Education and Culture program that offers Indonesian students to hone their skills according to their talents and interests. The Teaching Campus Program is to introduce students as part of improving reading learning, especially in implementing the School Literacy Movement (GLS).  The School Literacy Movement (GLS) is an activity that must be carried out to support the realization of effective learning and aims to understand one's abilities through reading, listening, speaking, and writing. This study aims to determine the implementation of the School Literacy Movement (GLS) through the Teaching Campus program at Jojogan State Elementary School and to find out the supporting and inhibiting factors for Teaching Campus students in implementing the School Literacy Movement (GLS) at Jojogan State Elementary School. Using a qualitative research approach where the type of research is descriptive. Data collection techniques use observation, interviews, and documentation. In collecting field data, researchers used participant observation and interviews, followed by data analysis. The data analysis technique uses data reduction, data presentation, and conclusion drawing. The results showed that the implementation of the School Literacy Movement through the Teaching Campus Program succeeded in running the literacy program in the school with various literacy programs. By using several stages, namely the planning stage, the implementation stage, and the evaluation stage. The supporting and inhibiting factors of this program include the existence of a teaching campus program, facilities and infrastructure, and collaboration between teachers and students. Meanwhile, the inhibiting factors of this program include the learning culture of students who are not conducive, or are not accustomed to a culture of literacy, and there is no school librarian to manage the library as a means of the Literacy Movement program at school.