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Maisun Naziah; Qodariah Qodariah

Global Leadership Organizational Research in Management 2025 STIKes Ibnu Sina Ajibarang

This study aims to determine the influence of Organizational Culture (X1), Work Climate (X2), and Work Discipline (X3) on Employee Job Satisfaction (Y) at a company with 52 employees as respondents. The sampling technique used was non-probability sampling with a saturated sample method, meaning all members of the population were included in the sample. Data were collected using a structured questionnaire based on a Likert scale and then analyzed using SPSS version 25. The research employed a quantitative approach with multiple linear regression analysis to examine the relationships between the variables. The results showed that both organizational culture and work discipline had a significant and positive effect on employee job satisfaction. A strong organizational culture contributes to a shared vision, values, and sense of belonging, which enhances job satisfaction. Work discipline, on the other hand, ensures employees meet performance expectations and follow organizational rules, which promotes a stable and productive work environment. Although the work climate variable did not show as strong an influence as the other two, it still plays an important role in shaping employee perceptions and comfort in the workplace. Overall, the findings suggest that improving organizational culture and reinforcing work discipline are effective strategies for enhancing employee job satisfaction, while maintaining a supportive work climate can further support this effort.

Clarentia Agustin Christie Ziliwu; Amalia, Naili

Maslahah : Jurnal Manajemen dan Ekonomi Syariah 2025 STAI YPIQ BAUBAU, SULAWESI TENGGARA

This study aims to examine the effect of financial ratios on financial distress in transportation and logistics sector companies listed on the Indonesia Stock Exchange (IDX) during the 2019–2024 period. The research employed a documentation method by collecting secondary data from the companies’ financial statements within the observed period. The financial ratios analyzed include profitability, liquidity, leverage, and activity. The level of financial distress was measured using the Altman Z-Score method. The sample was selected using a purposive sampling technique, consisting of 22 companies observed over six years. Data analysis was conducted using panel data regression with the assistance of EViews 12, with the selected model being the Fixed Effect Model (FEM). The partial test results indicate that profitability, liquidity, leverage, and activity ratios do not have a significant effect on financial distress. However, the simultaneous test results show that the four variables together significantly affect financial distress. These findings suggest that financial ratios cannot serve as a single indicator in assessing a company’s financial distress. Nevertheless, when used collectively and combined with the Altman Z-Score measurement, they can provide a more accurate assessment of a company’s financial distress condition.

Michael Juan Nababan

Jurnal Pendidikan Agama dan Teologi 2025 International Forum of Researchers and Lecturers

This study aims to understand the perspectives of pastors from the Punguan Kristen Batak Church (GPKB) regarding disability-friendly services for congregants. As a faith community, the church has a significant responsibility to create an inclusive environment where every member, including those with disabilities, is accepted and served equally. People with disabilities are seen not only as part of human diversity but also as part of the whole body of Christ, and therefore, their service must be prioritized in church life. This research uses a qualitative descriptive analytical approach, with data collected through in-depth interviews with six pastors from GPKB districts in Indonesia to explore theological understanding, practical experience, and challenges in serving congregants with disabilities. Data analysis was conducted thematically to identify patterns of views, service practices, and obstacles that arise. The results show that 84% of pastors have a positive perspective on inclusive service and support congregants with disabilities. However, the study also found challenges such as inadequate physical facilities, minimal service strategies, and limited theological understanding of disabilities. In conclusion, a paradigm shift, capacity building for pastors, and ongoing institutional support are needed to create an inclusive and disability-friendly church.

Fitalia Bunga Fandila; Aminah Swarnawati

Harmoni: Jurnal Ilmu Komunikasi dan Sosial 2025 International Forum of Researchers and Lecturers

The development of digital technology has changed marketing communication patterns, including in the music and audio industry. PT. Pro Musik Indonesia faces several challenges, including a diverse product variety that is not widely known, prices that target the middle to upper segment, but are not supported by clear communication. This study aims to analyze the implementation of marketing communications at PT. Pro Musik Indonesia uses the Communication Mix theory proposed by Philip Kotler (2020), which consists of five main elements: advertising, promotion, personal selling, public relations, and direct and digital marketing. The research method used is descriptive qualitative with interviews as the data collection technique. The results show that PT. Pro Musik Indonesia has utilized social media for advertising, offered seasonal discounts and cashback in sales promotions, taken a consultative and educational approach to personal selling, and built an image through music events and exhibitions. In addition, the company also integrates e-commerce platforms as a means of direct and digital marketing to expand market reach. Based on these findings, it can be concluded that the implementation of marketing communications at PT. Pro Musik Indonesia is adaptive to technological developments and consumer behavior.

Afif Lukmanul Hakim; Hendra Pradibta

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

PT Intelix, a technology and information company with numerous collaborative projects, faces challenges in effective project management and monitoring. Despite utilizing project management applications like Jira, the generation of final reports often remains a manual process using Microsoft Excel, which is time-consuming and prone to errors. To address these issues, PT Intelix developed an internal Project Management application, yet it required further enhancements in its dashboard and reporting features for more detailed project monitoring optimization. This research aims to develop the Dashboard menu by adding a priority project table and several sub-menus in the Report menu to accelerate and simplify the preparation of final project reports. The development methodology employed is Agile Kanban, encompassing planning, system and interface design, incremental development and implementation, and testing. System functionality testing was conducted using Black Box Testing and User Acceptance Test (UAT) involving the project owner and end-users from PT Intelix. Test results showed all main functions running smoothly and stably, with all black box scenarios passing. UAT testing on six menus received a "very good" response from the project owner and users. The SUS evaluation of three users scored a 5 on the scale, with several scoring a 4, indicating a good system. Performance testing with 10 simultaneous users also demonstrated stable traffic and no errors.. The development of High Priority Project, Milestone Project, and Implementation Project features on the Dashboard successfully presented more detailed project information, while the addition of sub-menus in the Report accelerated report generation. Thus, this development successfully optimized integrated project monitoring and reporting at PT Intelix, reducing manual effort and enhancing data accuracy for decision-making.

Harjuna Wisam Wirayudha; Asrori Asrori

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

The automotive sector continues to demonstrate significant progress in line with innovations in various supporting components of motor vehicles. Motorcycles, which initially served only as a practical means of transportation, have now evolved into a lifestyle element and a popular activity among many communities. Along with the increasing demand from consumers for performance and efficiency, the development of transmission technology, particularly the Continuously Variable Transmission (CVT) system, has become an important aspect that requires serious attention. One of the key components in the CVT system is the double clutch lining and the clutch housing, which play a vital role in transferring torque and power from the engine to the driving wheel. The performance of these components directly affects acceleration, efficiency, and engine durability. Therefore, research on the design and modification patterns of the double clutch lining and clutch housing is essential to determine an optimal configuration. This study applies an experimental method using a 110 cc motorcycle as the test object. Several modification patterns were applied to the double clutch lining and clutch housing to examine their influence on vehicle performance. The testing process was carried out using a dynotest, which enables precise measurement of torque and power across different engine speeds. The data obtained from these tests are expected to provide a clear overview of the effect of modification patterns on the transmission performance of motorcycles. The findings of this research are expected to contribute significantly to the development of more efficient and optimal designs for double clutch linings and clutch housings. Furthermore, this study may serve as a valuable reference for the automotive industry as well as motorcycle modification communities in enhancing vehicle performance while maintaining efficiency and component durability. In this regard, innovations in CVT components hold great potential to support the advancement of two-wheeled transportation technology in the future.

Dea Indriani; Deny Ernawan; Adi Subandi; Endang Setiadi Permana

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

Consistent and efficient concrete quality in each implementation is one of the main factors in the success of construction projects. Concrete as a structural material requires strict quality control in order to meet the technical standards that have been set. One way to improve the quality of concrete is to add certain additives to the job mix formula (JMF). This research is focused on the application of SG type additives known as chemical-based additives to improve the properties of fresh concrete and hard concrete. SG additives have an important function in increasing workability, speeding up or slowing down the binding time as needed, maintaining quality stability, and strengthening concrete finishes. In this study, a comparison was made between a concrete mixture with SG additives and a concrete mixture without additives. The tests included slump parameters, initial binding time, and compressive strength at 7 and 28 days of age. The test results showed a significant difference, especially in the improvement of the consistency and compressive strength of concrete with the use of additives. The results of the discussion showed a comparison of Trial Mix 1 and Trial Mix 2 that are different in terms of material composition, cost efficiency, and compressive strength of concrete. Trial Mix 2 with the composition of cement, admixture, water, and aggregate (sand and split) showed more optimal results. The compressive strength achieved was 821,396.00 kg/cm² at the age of 28 days. In terms of cost, Trial Mix 2 requires Rp. 351,582.00 per m³, with an efficiency difference of around Rp. 32,953.00 per m³ compared to the previous mix

Ravi Al Farkhan; Hanif Pradana; Ozwaldo Henriques; Elfi Amir; Rany Adiliawijaya Putriekapuja

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

This study aims to analyze the operational feasibility of providing child-friendly recreational facilities at airport terminals to enhance service quality or Level of Service (LoS). A qualitative approach based on a literature review was used to examine various sources and previous research to evaluate the urgency, impact, as well as design and implementation strategies for child-friendly facilities at airports. Facilities such as play areas, breastfeeding rooms, and child-friendly toilets are expected to improve the experience of passengers, particularly families traveling with children, by providing additional comfort during their time at the airport. The findings indicate that the presence of these facilities significantly contributes to improving user perceptions of the airport’s service quality. The psychological comfort of family passengers is also enhanced, with safe and comfortable spaces for children. This not only creates a more inclusive environment but also provides operational benefits such as better terminal space management and efficiency. Child-centered design plays a crucial role in improving facility quality, where modular design is seen as a practical solution to adapt the facilities to the evolving needs of the terminal. Moreover, collaboration with private sectors is considered a strategic approach to support the provision of these facilities, given the substantial investment required. The study concludes that investing in child-friendly facilities at airports is a strategic decision, as it has the potential to enhance the airport's competitiveness. Well-designed facilities also improve user satisfaction and create a more comfortable travel experience. These findings are expected to serve as a reference for airport managers and provide a foundation for future research that quantitatively measures the impact of these facilities.

Achmad Rheza Zhuhudy; Muhammad Akhlis Rizza

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

The rapid development of automotive technology requires students majoring in automotive vocational schools (SMK), particularly in the field of vehicle charging and starting systems, to understand the charging and starting systems. Charging and starting systems are two crucial components in ensuring vehicle operation. For students, having a strong knowledge of how these systems work, maintain, and diagnose them is key to facing the challenges of the automotive industry. Therefore, improving the quality of automotive education is essential so that students can master the basic concepts and techniques needed to carry out their duties as automotive technicians. This research focuses on developing a trainer that can help vocational school students better understand and master vehicle charging and starting systems. The trainer, developed at SMK NU Sunan Ampel Tumpang, records real-world conditions in vehicles using components such as batteries, alternators, regulator ICs, starter motors, and other supporting electrical systems. One innovative feature added is testing the effect of variations in pulley ratios on alternator output voltage and current. This feature provides students with the opportunity to conduct hands-on experiments, analyzing how variations in pulley ratios can affect the performance of a vehicle's charging system. It is hoped that with this trainer, students will not only gain theoretical knowledge but also practical experience that will enable them to perform diagnoses, understand the working principles of charging and starting systems, and analyze system efficiency based on rotational speed measurements. Thus, students' competency in the automotive field can be improved, and they will be better prepared to face the increasingly complex world of work. The successful development of this trainer can also serve as a valuable reference for educators and the automotive industry in designing applicable and contextual learning strategies.

Ahmad Raihan Hafizh; Nike Nur Farida

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

The use of fossil-fueled vehicles has long been a major cause of exhaust emissions that pollute the air and exacerbate global climate change. In an effort to address this problem, Indonesia has begun developing electric vehicles as a more environmentally friendly alternative solution. Electric vehicles (EVs) are considered capable of reducing dependence on fossil fuels while simultaneously reducing air pollution levels. The Indonesian government has demonstrated its commitment to supporting electric vehicle development by issuing several strategic policies, including Presidential Regulation (Perpres) Number 55 of 2019 concerning the Acceleration of the Battery-Based Electric Motor Vehicle Program for Road Transportation, and Presidential Instruction (Inpres) Number 7 of 2022 concerning the Use of Battery-Based Electric Motor Vehicles as official vehicles for central and regional government agencies. In line with these policies, research was conducted to assess the power consumption efficiency of the Ken Dedes electric vehicle prototype, designed using a 250-watt DC motor and a mid-drive system. The main focus of this research was to analyze the effect of variations in module input voltage and gear size on the vehicle's power consumption level. The method used was an experimental approach with a quantitative approach, where a series of tests were conducted on several gear combinations and input voltage levels. The results of the study indicate that variations in these two parameters—gear size and input voltage—significantly affect motor power consumption. The most optimal combination in this study achieved a power consumption efficiency of 6 Wh/km. This figure demonstrates the most energy-efficient performance in vehicle operation and can serve as a benchmark for further development of similar electric vehicles. This research provides an important contribution to efforts to encourage the use of more efficient and sustainable electric vehicles in Indonesia.

Hafizh Ramadhani Zuhriansyah; Khambali Khambali; Yuniarto Agus Winoko; Purwoko Purwoko

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

This study aims to analyze the effect of variations in bi-LED projector power and the use of a voltage stabilizer on the luminous flux on a motorcycle. The luminous flux produced by a motorcycle lighting system plays a very important role in improving rider visibility and safety, especially at night. Therefore, this study uses a quantitative experimental method with a two-way factorial approach (Two-Way ANOVA) to test the effect of two main variables, namely the bi-LED projector power and the voltage stabilizer configuration. The power variables tested include three power levels, namely 35 W, 70 W, and 105 W, while the voltage stabilizer configuration includes three conditions, namely without a stabilizer, 14 V, and 14.5 V. Luminous flux measurements were carried out using a lux meter at a distance of five meters from the reflective surface, and the results were then combined into lumen units to facilitate comparison between power variations and stabilizers. The results showed that increasing the bi-LED projector power significantly increased the luminous flux produced. The 105 W power output produced the highest luminous flux, reaching 42,319 lumens when combined with a 14.5 V voltage stabilizer. This demonstrates that the combination of high power and proper voltage stabilizer use can improve the quality of motorcycle lighting. The very low P-value (0.000) and R² of 100% indicate that the predictive model used in this study is robust and reliable. Overall, this study emphasizes the importance of using a voltage stabilizer in motorcycle lighting systems. A voltage stabilizer is not only a complementary device but also a crucial component for improving visibility and driving safety, especially at night. Therefore, proper use of a stabilizer can improve lighting performance and provide significant safety benefits.

Kezya Laurens Putri Antonia; Dewanta Facrureza

Jurnal Manajemen Pariwisata dan Perhotelan 2025 International Forum of Researchers and Lecturers

This research examines the phenomenon of Gado-Gado Boplo as a legendary eating place recognized by Kompas, Flokq, and Nibble articles. The research uses quantitative methods using questionnaires via Google Form and secondary data from the internet, journals and interviews. The sample used was 100 people who had eaten at Gado-Gado Boplo using a Likert scale. All questions were declared valid, with a calculated R value > R table, after which the data was evaluated using Cronbach's alpha for reliability and Pearson Correlation for validity. Apart from that, the Cronbach alpha data value > 0.6 shows its reliability. The data was then subjected to multiple regression analysis, classical assumption testing, and hypothesis testing (T and F tests). The Excellence variable (X3) has a partially significant influence on the Purchasing Decision variable (Y), but the Strength (X1) and Uniqueness variables (X2) do not have a partial influence on the Purchasing Decision variable (Y), according to the T test. Furthermore, jji F shows that variables X1, X2, and X3 all influence Y significantly at the same time. In conclusion, superiority has a favorable and large influence on purchasing choices, but strength and uniqueness only have a small influence. These three X factors all have a significant influence on purchasing choices (Y) at the same time.

Hisyam Syaifulloh; Khambali Khambali; Santoso Santoso; Eko Yudiyanto

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

This study aims to analyze the effect of the combination of oil viscosity and shock load on the compression characteristics of telescopic shock absorbers on motorcycles, which include depth, time, and compression speed parameters. The experiment was carried out using two levels of oil viscosity, namely 10 cSt and 15 cSt (equivalent to SAE 10W and SAE 15W), as well as two shock load variations, namely 40 kg and 50 kg, which were dropped vertically from a height of 30 cm. Compression depth measurements were carried out using a slow-motion camera at a speed of 240 fps and the results were validated using Kinovea software. Meanwhile, the compression time measurement is carried out with a stopwatch, and the compression speed is calculated from the results of the comparison between the compression depth and the compression time. The experimental data were analyzed using Minitab software with the Two-Way ANOVA method to determine the influence of each variable on response. The results of the analysis showed that oil viscosity and shock load had a significant influence on the compression depth, while the viscosity of the oil also significantly affected the compression speed. However, neither the viscosity of the oil nor the shock load exerted a significant influence on the compression time. To support the results of the experiment, a mass-spring-damper system theory model approach was used, which represents the dynamic behavior of shock absorbers. This model helps to explain the compression response to changes in fluid and load parameters theoretically. Based on the analysis of experimental results and model simulations, the optimal combination that provides the best performance is found in the use of oil viscosity of 10 cSt (SAE 10W) with a shock load of 50 kg.

Raysa Apriana Firdaus; Hendi Azwar

Jurnal Manajemen Pariwisata dan Perhotelan 2025 International Forum of Researchers and Lecturers

The study aims to explore the experience of corporate guests in evaluating room and meeting room services at the Whiz Prime Hotel Padang. The approach used in this research is qualitative research with an exploratory approach. Interviews, and documentation used for the data collection process. There are five informants from corporate guests who have already used the rooms and meeting rooms at the Whiz Prime Hotel Padang. By listening and transmitting and using Nvivo, QSR International software for qualitative data analysis. The results of this study show that the custumer experience dimension has a strong correlation with the corporate guest experience at the Whiz Prime Hotel Padang. As seen from the guest experience during your stay, the custumer experience dimension plays an important role for guests, staff and hotel Whiz Prime Hotel Padang. Companies can look at complaints as well as improve existing facilities to gain the experience of guests staying so that they can have a positive impact on the future of the hotel

Moch. Alifal Fain Zulfa Akbar; Purwoko Purwoko; Khambali Khambali; Ahmad Hanif Firdaus

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

Disc discs are the main component in a motorcycle braking system that functions to convert kinetic energy into heat energy through friction. The geometric design of the disc, including the diameter and number of holes, affects the effectiveness of braking as well as the heat dissipation ability. This study aims to analyze the effect of variations in diameter and number of holes on disc discs on braking distance and disc temperature. The research method used was an experimental method with three variations in disc diameter (190 mm, 220 mm, and 260 mm) and three variations in the number of holes (30, 36, and 42 holes). The test was carried out through a controlled braking procedure at an initial speed of 40 km/h on flat road surfaces with stable weather conditions. Braking distance data is measured using ultrasonic sensors, while disc temperature is recorded with a high-accuracy infrared thermometer. The results showed that the diameter of the disc disc had the most significant influence on the braking distance. The larger the diameter, the greater the braking moment resulting so that the stopping distance becomes shorter. The number of holes in the disc also plays a role in heat dissipation because the holes enlarge the heat dissipation area. However, the increase in the number of holes tends to slightly increase the braking distance due to a reduction in the area of frictional contact field. The most optimal configuration is found on a 260 mm diameter disc with 42 holes, which results in the shortest braking distance of 8.25 meters and the lowest temperature rise of 4.47°C.  Statistical analysis using Two-Way ANOVA confirmed that the diameter and number of holes had a significant effect individually, but there was no significant interaction between the two. These findings confirm that the selection of the right disc dimensions is critical to improving braking performance, thermal efficiency, and rider safety.

Andi Ardiansyah; Bagus Wahyudi

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

This study discusses the effect of valve weight and clearance on the efficiency of a hydraulic ram pump, with a focus on optimizing water discharge efficiency in the Sumberingin Tourism Area, Wringinsongo Village, Tumpang, Malang Regency. The method used in this study is an experiment with variations in valve weight consisting of 10 kg, 11 kg, and 12 kg, as well as valve clearances varying between 16.5 mm, 24.5 mm, and 32.5 mm. The results showed that the combination of a valve weight of 10 kg and a clearance of 16.5 mm produced the highest water discharge efficiency, namely 69.7 liters per minute, with an optimal efficiency of around 33%. In the optimization process, the application of Design of Experiment (DOE) revealed that a valve weight of 11 kg and a clearance of 16.5 mm can produce a maximum discharge efficiency of 63.155 with a desirability value reaching 0.7671. These findings indicate that proper settings on valve weight and clearance can contribute significantly to increasing the efficiency of a hydraulic ram pump. This research provides valuable insights into improving the performance and reliability of hydraulic ram pumps in rural water distribution systems. Understanding the influence of these variables is expected to yield more effective solutions for water resource management, particularly in areas requiring efficient irrigation systems. Furthermore, this research also opens up opportunities for further research on hydraulic ram pump optimization by considering other factors that can influence the efficiency and performance of the overall water distribution system. It is hoped that the results of this research can serve as a reference for the development of more efficient and environmentally friendly hydraulic ram pump technology, as well as supporting the sustainability of water resource management in rural areas.

Patricia Novira; Hendri Azwar

Jurnal Manajemen Pariwisata dan Perhotelan 2025 International Forum of Researchers and Lecturers

The writing of this thesis aims to find out the implementation of the Standard Operating Procedure (SOP) for Organizing Meetings in Padang Four Star Hotels. The approach used in this research is descriptive qualitative. Observation, interviews, and documentation are used for the data collection process. There are 4 respondents from banquet employees, and 3 respondents from guests who have used meeting services at Hotel Bintang Empat Padang. By listening and transcribing and using NVivo software to analyze the data. The results of the research obtained that the implementation of the Standard Operating Procedure (SOP) for Organizing Meetings at the Four Star Hotel Padang has not been optimal. seen from the role of event technicians (engineering), officers, supervisors, and banquet managers who have not fully implemented properly according to the Standard Operating Procedure (SOP) that has been set. Companies can consider conducting training and periodic evaluation and supervision to ensure that all banquet employees have adequate knowledge of the Standard Operating Procedure (SOP).

Brigitta Valentina Jessica; Imam Syafganti

Jurnal Manajemen Pariwisata dan Perhotelan 2025 International Forum of Researchers and Lecturers

The growth of modern technology has brought about numerous changes and new developments. Things that were previously considered unimaginable are now seen as commonplace and intriguing to many people. One example is the internet. Digitization can now be applied to all types of businesses, from the smallest to the largest. The formulation of marketing strategies has become more effective with this digitization. This study aims to examine the digital marketing activities of PT AkzoNobel Car Refinishes Indonesia on the Instagram social media platform. The research is conducted to review the uploaded content, engagement with followers, and their impact on the brand and sales. Data were obtained from direct experience during the internship process at the company. Research has shown that with proper and effective use, Instagram has provided considerable excitement for the company and its managers to utilize.

Qawiema Nashita; Rian Surenda

Jurnal Manajemen Pariwisata dan Perhotelan 2025 International Forum of Researchers and Lecturers

This research is motivated by the phenomenon found by researchers on consumer satisfaction related to physical evidence, store atmosphere and price of Muaro Terrace Cafe & Resto. This research is quantitative in nature and uses a causal associative approach through the survey method. The population of this study were consumers at Muaro Terrace Cafe & Resto with purposive sampling method obtained a sample of 150 respondents. The results of this study are the average respondent on the physical evidence variable 82.0% with good criteria, the store atmosphere variable 81.5% with good criteria, the price variable 80.5% with a good category then concluded that the average respondent of the consumer satisfaction variable was 82.3% in a good category. When F count is 161.216 with a sig of 0.000 <0.05 obtained from the multiple linear regression test results, the regression can be applied. Shows physical evidence, store atmosphere and price have an important impact on customer satisfaction. The Adjust R Square value is 0.763, which indicates that although additional factors not covered in this study affect 23.7% of customer satisfaction at Muaro Terrace Cafe & Resto, the remaining 76.3% is determined by the variables of physical evidence, store atmosphere and price.

Patricia Novira; Hendri Azwar

Jurnal Manajemen Pariwisata dan Perhotelan 2025 International Forum of Researchers and Lecturers

  Abstract. The writing of this thesis aims to find out the implementation of the Standard Operating Procedure (SOP) for Organizing Meetings in Padang Four Star Hotels. The approach used in this research is descriptive qualitative. Observation, interviews, and documentation are used for the data collection process. There are 4 respondents from banquet employees, and 3 respondents from guests who have used meeting services at Hotel Bintang Empat Padang. By listening and transcribing and using NVivo software to analyze the data. The results of the research obtained that the implementation of the Standard Operating Procedure (SOP) for Organizing Meetings at the Four Star Hotel Padang has not been optimal. seen from the role of event technicians (engineering), officers, supervisors, and banquet managers who have not fully implemented properly according to the Standard Operating Procedure (SOP) that has been set. Companies can consider conducting training and periodic evaluation and supervision to ensure that all banquet employees have adequate knowledge of the Standard Operating Procedure (SOP).   Keywords: , ,