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Evan Maulana; Asrori Asrori

Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer 2026 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Leaf springs serve as vehicle weight supports and vibration dampers from uneven roads. Reducing vehicle weight can support fuel consumption reduction. The use of composite materials allows for a reduction in leaf spring weight without reducing load capacity and stiffness. The purpose of this study was to find the composition of composite leaf springs with a polyurethane matrix that were resistant to tensile and flexural tests using e-glass, epoxy, and polyurethane materials. This study used an experimental method, in which specimens were tested using a tensile and flexural testing machine. The variations included polyurethane matrices of 10%, 20%, and 30%. The data was statistically analyzed using Excel to determine the significant effect of the variables. The results showed the effect of polyurethane variation on the composite. The tensile test showed that the greatest tensile stress was on the 30% polyurethane specimen at 1.574 N/mm² and the smallest was on the 10% specimen at 7.007 N/mm². In the flexural test, the greatest effect on flexural strength was observed in the 30% specimen at 14.36 MPa and the smallest in the 10% specimen at 25.82 MPa. Without the addition of polyurethane, the tensile stress was 39.678 N/mm² and the flexural strength was 157.09 MPa. Conclusion: The addition of polyurethane reduces the mechanical strength of composite leaf spring material without polyurethane addition.

Muhammad Akhlis Rizza; Wenda Prasta Wahyuadi

Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer 2026 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Mr. Ujang Cracker Factory, located in Pakiskembar Village, Pakis District, Malang Regency, is one of the UMKM that produces crackers. Most of the machines used in cracker processing at Mr. Ujang Cracker Factory still use a simple mechanical system. One of these machines is a cracker molding machine, where the speed is still adjusted manually by replacing the pulley. This study aims to recondition the cracker molding machine by adding a control panel in the form of a VSD inverter with the aim of facilitating the speed control process in operating the cracker molding machine. This study was conducted by analyzing the consistency of the influence of frequency and pulley diameter variations on the speed of the electric motor and mechanical movements in the cracker molding machine. The results of the study show that the frequency of the VSD inverter and the pulley diameter have a significant effect on the entire mechanism of the cracker printing machine. Based on the standard deviation value, the consistency of the pressing movement speed was obtained at a frequency of 40 Hz with a pulley diameter of 2 inches. From this study, it can be concluded that the overall frequency of the VSD inverter is the main parameter in determining the speed and stability of the cracker printing machine. Meanwhile, the variation in pulley diameter only serves as an additional mechanical adjustment to increase or decrease the output speed from the electric motor to the mechanical movement of the cracker printing machine.

Nurin Fatnata; Virna Fianarita Rahmawati; Tri Cahyanto

Jurnal Cakrawala Pendidikan dan Biologi 2026 Asosiasi Riset Ilmu Pendidikan Indonesia

Equitable vaccine distribution is a global issue that has received increasing attention, especially since the increasing need for vaccines in the face of modern pandemics. This study aims to analyze the inequality in vaccine distribution and the factors influencing vaccine hesitancy through a descriptive qualitative approach, utilizing literature studies and supporting data in the form of graphs. The analysis results show that high-income countries have significantly greater access to vaccines than middle- and low-income countries, creating inequalities that impact public health protection. Furthermore, levels of vaccine hesitancy were found to vary across social groups, with adolescents being the group with the highest rate of rejection due to the influence of misinformation and low trust in health institutions. These findings confirm that the success of a vaccination program is determined not only by the availability of equitable distribution but also by public acceptance, which is influenced by social, psychological, and ethical factors. Overall, this study emphasizes the importance of applying bioethical principles such as justice, beneficence, and autonomy in formulating effective and inclusive vaccination policies.

Gama Bagus Kuntoadi; Ima Rusdiana; Miftah Parid Firmansyah

International Journal of Health and Medicine 2026 Asosiasi Riset Ilmu Kesehatan Indonesia

This study identified the use of abbreviations in Medical Treatment Consent Forms (SPTK) at X Hospital Indonesia. A quantitative cross-sectional descriptive approach was applied to 76 SPTKs in September 2024, and questionnaires were administered to 30 patient-responsible physicians (DPJP). The results showed that 75% of SPTKs contained abbreviations, even though 97% of respondents understood the risk of miscommunication to patient safety. The state of the art includes accreditation standards that prohibit the use of abbreviations in informed consent, with global orthopedic studies reporting a decrease from 54% to 22% after educational interventions, as well as Indonesian regulations, namely Peraturan Mentri Kesehatan (Permenkes) Republik Indonesia No. 24/2022, which emphasizes that medical records must be complete. The novelty lies in the first empirical analysis in Indonesian hospitals to reveal the disparity between high physician knowledge and low documentation compliance, contributing to the development of evidence-based monitoring for patient safety. These findings support recommendations for daily review of SPTK, ongoing socialization, and integration of digital checklists to reduce medical errors.

Imam Rangga Bakti; Yola Permata Bunda; Mohammad Muhsin

Big Data Analytics and Data Science 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

Distributed software systems face significant challenges related to data quality due to their complex, decentralized architecture. These systems often involve multiple nodes responsible for processing and storing data, making it difficult to maintain consistency and ensure accurate data across the entire network. In particular, issues like data inconsistency, latency, and data fragmentation are prevalent in distributed environments. To address these challenges, this study proposes an integrated data quality governance strategy that combines real time monitoring and automated anomaly detection using machine learning models. The proposed strategy aims to improve data consistency, enhance anomaly detection capabilities, and reduce the need for manual intervention, ultimately improving overall data governance in distributed systems. Real time monitoring ensures immediate identification of data issues as they occur, while machine learning models, such as autoencoders and Isolation Forests, automate the detection of anomalies based on high reconstruction errors and data isolation techniques. The study evaluates the proposed strategy through real-world distributed system scenarios, comparing its effectiveness to traditional approaches like periodic audits and manual validation. Results demonstrate that the integrated approach leads to faster anomaly detection, reduced data inconsistencies, and improved overall system performance. The use of advanced machine learning techniques and real time analytics significantly enhances the system's ability to maintain high data quality standards across multiple distributed nodes. This strategy has wide-ranging implications for industries that rely on distributed systems, such as finance, healthcare, and IoT, where data integrity is essential for operational success. Future research can focus on integrating more advanced machine learning techniques and optimizing the real time monitoring framework to handle larger and more complex systems.

Indra Ava Dianta; Greget Widhiati; Andreas Tigor Oktaga

Big Data Analytics and Data Science 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

Explainable Artificial Intelligence (XAI) has become a critical area of research within artificial intelligence, focusing on improving the transparency and interpretability of machine learning (ML) models, often referred to as "black-box" models. The need for XAI techniques arises from the inherent complexity of ML models, which can make their decision-making processes difficult for users to understand. This study investigates various XAI techniques, including LIME (Local Interpretable Model-agnostic Explanations) and SHAP (SHapley Additive exPlanations), to assess their impact on model interpretability without significantly compromising predictive performance. A comparative experimental design was used, applying these XAI methods to different ML models, including deep neural networks and ensemble methods, within large-scale enterprise data analytics systems. The results indicate that XAI methods significantly enhance model transparency and decision traceability, allowing users to understand the influence of individual features on predictions. While a slight reduction in predictive accuracy was observed, especially with simpler models, the trade-off between interpretability and performance was deemed acceptable, particularly in fields requiring transparency, such as healthcare, finance, and autonomous systems. The use of XAI in enterprise data systems has practical implications for fostering trust and enabling informed decision-making among stakeholders. Furthermore, the study discusses the challenges and limitations of applying XAI techniques, such as complexity, scalability, and model-specific limitations. Future research is suggested to focus on developing more scalable and efficient XAI methods, enhancing their applicability across various model types, and addressing the challenges of real-time applications. This will be crucial in ensuring the widespread adoption of XAI in critical domains, promoting the ethical use of AI while maintaining predictive accuracy.

Amelia Contesa; Pratiwi Rachmadi; Aziz Azindani

Big Data Analytics and Data Science 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

Smart cities are increasingly leveraging advanced technologies such as the Internet of Things (IoT), Artificial Intelligence (AI), and Big Data Analytics to optimize urban management and improve the quality of life for citizens. However, managing vast and diverse datasets from numerous sources in real-time presents several challenges. This research proposes a modular framework that integrates distributed data processing engines with container-based workflow orchestration to address scalability, latency, adaptability, and fault tolerance in smart city data analytics. The framework utilizes cloud native technologies, including Apache Spark and Kubernetes, to efficiently manage resources and ensure high availability. The experimental setup tested the framework’s ability to handle dynamic data loads, demonstrating scalability through real-time resource allocation and low-latency processing. The adaptability of the framework was evident in its seamless integration with various data sources, such as environmental sensors and traffic management systems, which require different processing methods. Additionally, the framework’s modularity provided fault tolerance, enabling continued operation even if individual components failed, a crucial feature for mission-critical applications in smart cities. Compared to traditional monolithic systems, the proposed framework outperformed in flexibility, scalability, and performance, offering significant improvements in handling real-time data streams. Despite these advantages, challenges remain, particularly in integrating heterogeneous data formats and optimizing real-time processing for high-priority applications. The research highlights the importance of scalable data analytics and efficient workflow orchestration for the future of smart city platforms, offering a foundation for the development of more resilient, adaptable, and efficient cloud native infrastructures.

Danang Danang; Zaenal Mustofa; Irlon Irlon

Cyber Security and Network Management 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

The increasing complexity and scale of modern cybersecurity threats necessitate the development of advanced systems capable of efficiently detecting, analyzing, and mitigating incidents in real time. This paper proposes an automated framework for digital forensics and incident response that leverages big data analytics and real time network traffic profiling. The framework integrates cutting-edge technologies, including Apache Spark for real time data processing and Hadoop for scalable data storage, combined with machine learning models like LSTM and Autoencoders to detect anomalies and threats in network traffic. By automating the process of incident detection and response, this framework significantly reduces the time required to identify threats and improves the accuracy of forensic evidence correlation across heterogeneous network environments. The study highlights the advantages of using machine learning models and big data tools to address the limitations of traditional manual and semi-automated systems, which often struggle to keep pace with large-scale data generation. Testing results demonstrate that the proposed framework can handle large data volumes efficiently, providing real time, actionable insights with significantly reduced response times. Additionally, the framework improves forensic analysis by enabling the correlation of evidence from different devices and protocols, making it more effective than traditional methods in identifying the root cause of security incidents. However, challenges related to data heterogeneity, scalability, and system integration were encountered during testing. The proposed framework holds promise for significantly enhancing the efficiency and effectiveness of cybersecurity operations, with future work focusing on further integration of advanced AI techniques and machine learning models for dynamic and adaptive incident response.

Lukman Medriavin Silalahi; Imelda Uli Vistalina Simanjuntak; Hayadi Hamuda; Irfan Kampono; Agus Dendi Rochendi +1 more

Cyber Security and Network Management 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

The increasing adoption of cloud native microservices has brought about significant improvements in scalability, flexibility, and resilience. However, these advancements also introduce substantial security challenges, particularly in distributed environments where traditional perimeter-based security models prove inadequate. This paper proposes a secure architecture for cloud native microservices that integrates Zero trust Network Access (ZTNA) and multi layered encryption techniques to address these security concerns. The architecture operates on the principle of "never trust, always verify," ensuring that access to resources is strictly controlled and continuously monitored. By incorporating multi layered encryption methods such as RSA and AES, the architecture ensures data protection both in transit and at rest, significantly reducing the risk of data breaches and unauthorized access. Through experimental evaluations, the proposed architecture demonstrated its effectiveness in preventing lateral movement, mitigating data leakage, and resisting common attack vectors such as man-in-the-middle (MITM) attacks and privilege escalation. Additionally, the performance of the system remained optimal, with minimal overhead despite the additional security layers. The architecture's scalability and robust security mechanisms make it a viable solution for real-world microservices environments, where both security and performance are crucial. This paper discusses the potential impact of this secure architecture on the broader field of distributed system security and offers recommendations for future work, including the integration of advanced machine learning techniques for real-time threat detection and automated responses, as well as the adaptation of the architecture for emerging technologies like edge computing and 6G networks.

Rudolf Sinaga; Lely Priska D Tampubolon

Cyber Security and Network Management 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

The increasing integration of Cyber physical Systems (CPS) into industrial environments has highlighted the need for secure, scalable, and efficient cryptographic key management systems. Traditional centralized key management protocols are often limited by vulnerabilities such as single points of failure, scalability issues, and significant overhead. Blockchain technology presents a promising solution to these challenges by leveraging decentralization, immutability, and transparency to enhance security and efficiency in CPS. This study investigates the use of blockchain based cryptographic key management systems, focusing on smart contracts for automated key distribution and rotation. Experimental results demonstrate that blockchain based systems significantly improve system integrity, auditability, and resilience, offering enhanced protection against cyber-attacks and reducing the risks associated with centralized systems. Blockchain’s decentralized architecture eliminates the need for a central authority, making it more resistant to tampering and operational failures. Additionally, smart contracts automate the key management process, improving efficiency while maintaining a high level of security. The study also evaluates the impact of blockchain on communication performance, finding that it reduces latency and overhead by automating processes and eliminating the need for centralized control. Despite these advantages, challenges such as scalability, latency, and integration with legacy systems remain. The study concludes by suggesting future research directions, including the development of lightweight blockchain protocols tailored for industrial applications and the integration of blockchain with emerging technologies like Artificial Intelligence (AI) to further enhance key management in CPS. Blockchain based solutions have the potential to transform the security landscape of industrial environments, offering greater robustness, reliability, and trust.

Firman Pratama; Fandan Dwi Nugroho Wicaksono

Cyber Security and Network Management 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

The increasing sophistication of cyber threats has rendered traditional cybersecurity models insufficient in safeguarding enterprise networks. This study introduces a risk aware cybersecurity governance model that integrates real time threat intelligence with predictive anomaly detection to proactively mitigate potential threats. By leveraging advanced machine learning and AI techniques, the model enhances the ability to identify and address cyber threats before they can escalate into significant incidents. The model’s ability to predict anomalies, analyze real time threat intelligence feeds, and provide early warnings allows for faster response times and reduced risk exposure compared to traditional reactive models. Through simulations and real-world use cases, the proposed model demonstrated a 30% reduction in response time and a 25% decrease in overall risk exposure, showing its potential to improve security decision-making and resilience in dynamic threat environments. Unlike traditional models that rely on static rules and periodic policies, the proposed model uses predictive analytics to stay ahead of evolving threats, ensuring continuous monitoring and rapid adaptation. This proactive approach enhances organizational resilience, particularly in handling sophisticated cyber threats such as ransomware, malware, and phishing attacks. Despite its effectiveness, challenges such as data overload, scalability, and the need for interpretability in AI models remain. Future research will focus on refining predictive models, improving scalability for larger networks, and enhancing the explainability of machine learning models to foster greater trust in automated cybersecurity systems. This study contributes to the ongoing evolution of cybersecurity governance by demonstrating the value of integrating predictive and real time monitoring technologies for enhanced threat detection and mitigation.

Victor Marudut Mulia Siregar; Munji Hanafi

Cyber Security and Network Management 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

The rapid proliferation of Internet of Things (IoT) devices across diverse industries has significantly increased the vulnerability of IoT edge networks to sophisticated cyber threats. Traditional intrusion detection systems (IDS), such as signature-based and anomaly-based approaches, are often insufficient in addressing the dynamic and evolving nature of these threats. This study proposes a hybrid intrusion detection system (IDS) framework that combines supervised machine learning (ML) techniques with deep reinforcement learning (DRL) to enhance detection performance in real-time, resource-constrained IoT environments. The proposed framework utilizes supervised learning for initial traffic classification and DRL for adaptive decision-making, enabling the system to continuously learn and optimize its detection policies based on new attack patterns. The hybrid approach significantly improves detection accuracy and reduces false positives when compared to conventional signature-based and single-model ML systems. In addition to improved detection capabilities, the framework's computational efficiency allows it to operate effectively within the constraints of IoT devices, ensuring that it is suitable for large-scale deployments. Benchmark evaluations using publicly available datasets, such as NSL-KDD, IoT-23, and BoT-IoT, show that the hybrid IDS framework outperforms traditional methods, providing a more robust and adaptive solution to cybersecurity challenges in IoT edge networks. The findings of this study suggest that combining machine learning with deep reinforcement learning offers a promising approach to secure IoT environments and address the limitations of existing IDS techniques. Future work will explore enhancing real-time adaptability, scalability, and the detection of zero-day attacks in evolving IoT ecosystems.

Zulfikar Zulfikar; Febri Adi Prasetya; Marsiska Ariesta Putri

Programming and Algorithm Fundamentals 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

In high-performance computing (HPC) environments, the need to balance memory efficiency and query performance is crucial for ensuring optimal system performance. Traditional data structures, such as B-trees and hash tables, often prioritize either memory usage or query speed, leading to suboptimal performance in memory-constrained systems. This paper proposes a hybrid data structure that combines the strengths of multiple traditional data structures to optimize both memory usage and query processing speed. The proposed hybrid structure integrates cache-conscious algorithms, dynamic memory allocation, and compression techniques for intermediate query results. The approach is evaluated through extensive benchmarking tests comparing it to standard data structures like B-trees and hash tables under various workloads. Results show that the hybrid data structure reduces memory overhead by up to 30% while maintaining query processing speeds up to 1.5 times faster than conventional methods. Furthermore, the hybrid structure demonstrates robust performance across different types of queries, including both point and range queries, ensuring versatility and efficiency. The findings indicate that this hybrid approach provides a promising solution for HPC systems, where both memory efficiency and query speed are essential. Future research can explore extending the hybrid structure to distributed systems and emerging technologies, further improving its scalability and adaptability to new computational paradigms.

Nicodemus Rahanra; Ahmad Ashifuddin Aqham; Eko Siswanto

Programming and Algorithm Fundamentals 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

This study investigates the integration of computational thinking (CT) principles with adaptive curricula to enhance problem-solving skills in undergraduate programming education. Traditional programming curricula often emphasize syntax and basic concepts, neglecting critical problem-solving strategies. The adaptive curriculum framework used in this study combines CT skills such as decomposition, pattern recognition, abstraction, and algorithmic thinking with personalized learning experiences. A mixed-method approach, combining qualitative and quantitative research, was employed to assess the effectiveness of this integrated approach. The results show significant improvements in students' problem-solving abilities, conceptual understanding, and engagement compared to a control group following a traditional curriculum. Students in the experimental group, which received the adaptive curriculum, demonstrated better performance in applying algorithms and debugging code. Additionally, students expressed higher levels of engagement and motivation, suggesting that the personalized learning environment fostered greater academic involvement. The study highlights the importance of integrating CT principles with adaptive learning frameworks to create a more inclusive and effective learning environment that accommodates diverse learning needs. The findings suggest that adaptive curricula can bridge gaps in traditional education by providing personalized support and ensuring that students progress at their own pace. This approach is especially beneficial for programming education, where both conceptual understanding and practical problem-solving skills are critical for success. Future research should explore the long-term impact of adaptive learning frameworks and investigate how these technologies can be integrated with traditional teaching methods to maximize their effectiveness.

Dedy Tri Cahyono; Jaja Miharja

Programming and Algorithm Fundamentals 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

This research focuses on the design and evaluation of a novel parallel graph optimization algorithm incorporating dynamic load balancing (DLB) to address inefficiencies in heterogeneous computing environments. Large-scale graph optimization problems, such as those in social networks, bioinformatics, and transportation systems, often suffer from computational imbalances when using traditional static load balancing approaches, leading to underutilized resources and prolonged execution times. The primary objective of this research is to develop an algorithm that can dynamically adjust workload distribution across processors, enhancing computational efficiency and scalability. The proposed method combines heuristic techniques, including region expansion and multilevel partitioning, with diffusive load balancing strategies to minimize inter-processor communication overhead. Experimental results demonstrate that the proposed algorithm reduces execution time by up to 40% compared to static methods, with optimized resource utilization and more balanced workload distribution. The scalability of the algorithm is also evident, as it adapts effectively to increasing problem sizes and processor counts. These findings suggest that dynamic load balancing is crucial for improving parallel graph optimization in real-world applications. Future work will focus on further enhancing the algorithm’s responsiveness to rapidly changing workloads and expanding its applicability to additional domains.

Asro Asro; Solihin Solihin; Irlon Irlon

Integrated System and Management Technology 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

This study explores the transformative role of big data-driven Decision Support Systems (DSS) in global digital enterprises, particularly focusing on their impact on operational efficiency and corporate governance. By leveraging big data analytics, DSS offer organizations the tools to process vast amounts of real-time data, enabling executives to make more informed decisions that optimize resources, improve productivity, and reduce operational costs. The research highlights the integration of predictive analytics, machine learning, and real-time data processing within DSS, which allows businesses to gain strategic insights and anticipate market trends. Furthermore, the study emphasizes the significant role of DSS in enhancing corporate governance, improving transparency, accountability, and compliance with regulations. These systems foster better decision-making processes, which contribute to building trust among stakeholders and ensuring long-term organizational success. However, the study also identifies several challenges in implementing big data-driven DSS, including data management complexities, technological integration difficulties, and the need for skilled personnel. Despite these challenges, the findings demonstrate that big data-driven DSS are pivotal in driving competitive advantage, operational optimization, and governance improvements. The research concludes with actionable recommendations for executives to adopt and implement big data-driven DSS, emphasizing the importance of continuous support, training, and system integration. The study also suggests future research directions, including exploring the integration of emerging technologies like AI and IoT into DSS and assessing their long-term impact on sustainability and corporate governance.

Priyo Wibowo; Sunarmi Sunarmi

Integrated System and Management Technology 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

This study examines the impact of IT-driven innovation management on IT service effectiveness and competitive value creation within smart organizations. As digital transformation accelerates across industries, organizations are increasingly leveraging advanced IT solutions to enhance service delivery, responsiveness, and customer satisfaction. While traditional IT service management (ITSM) models focus on efficiency and structured processes, the integration of innovation management introduces new opportunities to improve service quality and operational agility. Through a quantitative research design, this study employs regression modeling to assess the relationship between IT-driven innovation management and two key outcomes: IT service effectiveness and competitive value creation. Data were collected from 100 technology-intensive organizations that actively integrate innovation into their IT service management processes. The results demonstrate that IT-driven innovation significantly enhances service quality, customer satisfaction, and organizational competitiveness. Furthermore, a curvilinear relationship was identified, indicating that while moderate innovation leads to improved outcomes, excessive innovation may have diminishing returns. These findings highlight the importance of balancing innovation efforts with business goals to achieve optimal performance. The study also compares innovation-driven IT service management with traditional models, illustrating how innovation fosters agility, responsiveness, and long-term value creation. The implications for smart organizations are clear: integrating innovation into IT service management is essential for maintaining a competitive edge in the rapidly evolving digital landscape. Future research should explore the long-term impact of innovation management on organizational sustainability and growth, considering external factors such as market volatility and technological disruptions.

Sudirwo Sudirwo; Didik Sofian Hariyadi; Rusobby Andika Kumajaya

Integrated System and Management Technology 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

The integration of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems has emerged as a critical strategy for modern digital enterprises aiming to enhance customer experience and operational efficiency. This study examines the impact of CRM-ERP integration on customer satisfaction, personalized service, and organizational responsiveness. By adopting a mixed-methods approach, this research combines quantitative customer data analysis and qualitative managerial interviews to assess the benefits and challenges of CRM-ERP integration. Key findings highlight significant improvements in customer experience, with increased satisfaction and personalized interactions facilitated by a unified view of customer data. Operational efficiencies were also realized through streamlined processes, better alignment of departments, and enhanced decision-making based on real-time, data-driven insights. Despite these positive outcomes, challenges such as system integration complexities, data fragmentation, and resistance to change were identified, which hindered the speed of integration and full utilization of the systems. This study demonstrates that CRM-ERP integration provides a competitive advantage by improving both customer service and business agility, particularly in industries undergoing digital transformation. For digital enterprises, integrating these systems is crucial for maintaining a seamless customer experience across various touchpoints and achieving greater operational effectiveness. The paper concludes by suggesting future research on the long-term impact of CRM-ERP integration on customer loyalty, business growth, and the potential role of emerging technologies like AI and blockchain in further enhancing these systems.

Gunawan Prayitno; Ronaldo Aprili

Integrated System and Management Technology 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

This study investigates the role of Information Technology (IT) governance in enhancing risk management performance and ensuring regulatory compliance within multinational digital enterprises. As digital transformation continues to reshape the global business landscape, organizations face increasing challenges in managing technological risks and complying with complex regulatory requirements across various jurisdictions. The study adopts a quantitative approach, using a survey methodology to collect data from senior IT and compliance managers in multinational digital enterprises. The survey focuses on how IT governance frameworks, such as COBIT 2019 and ISO 27000, are utilized to align IT strategies with business objectives, mitigate risks, and maintain regulatory compliance. The findings indicate that organizations with well-established IT governance structures are better positioned to proactively identify and mitigate risks, ensuring greater consistency in meeting regulatory requirements. These organizations demonstrate improved risk management effectiveness, especially concerning cybersecurity, data privacy, and compliance with global regulations like GDPR. In contrast, organizations with ad hoc or decentralized governance structures struggle with fragmented risk management and compliance efforts. The study further highlights the importance of integrating IT governance frameworks with internal audit functions, specifically the Chief Audit Executive (CAE), to enhance cybersecurity resilience and ensure compliance with global standards. This research contributes to the literature by providing empirical evidence on the integration of IT governance, risk management, and regulatory compliance in multinational enterprises. It also highlights the need for a structured and systematic approach to IT governance to improve organizational performance in managing risks and ensuring consistent regulatory adherence. The study offers practical insights for organizations looking to optimize their IT governance structures in the face of rapid digital transformation.

Imeldawaty Gultom; Dedi Candro Parulian Sinaga; Safrizal Safrizal

Integrated System and Management Technology 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

This research explores the integration of Enterprise Architecture (EA) and Artificial Intelligence (AI) to optimize strategic decision-making in digital service-oriented organizations. These organizations often face challenges such as fragmented decision-making due to disconnected IT systems and limited data-driven insights. The objective of the study is to develop an integrated framework that combines EA and AI to enhance decision-making accuracy, operational efficiency, and strategic alignment. The study employs design science research methodology, involving the development of the framework, expert validation, and testing in simulated organizational scenarios. The findings reveal that the integrated framework improves decision-making by providing real-time, data-driven insights, predictive analytics, and better alignment with organizational goals. AI's role in analyzing large datasets and generating actionable insights allows decision-makers to anticipate future trends and make more informed decisions. The framework significantly outperforms traditional EA approaches, particularly in terms of predictive decision support and adaptive intelligence. The study concludes that the integration of EA and AI provides a robust solution for organizations looking to improve strategic decision-making, enhance operational efficiency, and stay competitive in dynamic business environments.