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The use of information technology in education has become common, including in universities such as STMIK Kaputama Binjai. The Academic Information System (AIS) is an important component in college operations, assisting in the management of student data, lecturers, grades, and other academic information. However, it is important to conduct an AIS IT governance audit to evaluate the effectiveness and efficiency of the system. In this context, the audit was conducted using the COBIT 5 framework, focusing on the MEA (Monitor, Evaluate & Access) domain. The results of this audit provide recommendations to improve maturity levels in various COBIT 5 domains, such as improving the responsiveness of IT support services and setting clear KPIs for system performance evaluation. Thus, this audit is expected to be the basis for improving AIS IT governance at STMIK Kaputama Binjai in order to support the teaching and learning process more effectively and efficiently.

The research conducted examined the influence of independent variables—targeting (X1) and relationship marketing (X2)—on the dependent variable, purchase decision (Y). The findings revealed that both targeting and relationship marketing individually have a positive and significant impact on customer purchase decisions at CV. Putramas Pratama Medan. Additionally, when considered together, targeting and relationship marketing significantly influence customer purchase decisions at the company. Based on these results, it is recommended that CV. Putramas Pratama should expand its target market to increase consumer responsiveness to the company's product offerings. Furthermore, the company should focus on building consumer trust by paying close attention to customer needs and feedback. This dual approach of broadening the target market and enhancing relationship marketing is expected to improve customer purchase decisions significantly.

Management Information System (MIS) is an important tool for companies to manage information and support business processes. However, there are still many companies that have not utilized SIM optimally to improve customer service. This research uses a qualitative case study method to collect data. This research examines the role of Management Information Systems (MIS) in improving customer service quality, building customer loyalty, and achieving competitive advantage in the digital era. The findings show that SIM plays an important role in improving the five dimensions of customer service quality, namely reliability, responsiveness, assurance, empathy, and form. SIM is also proven to help build customer loyalty through increased satisfaction, trust, and commitment. In addition, SIM can help companies achieve a competitive advantage by increasing customer retention, attracting new customers, and improving the company's image.      

This research aims to analyze the impact of collaborative governance models on public service delivery. Specifically, the study will examine how stakeholder-inclusive governance approaches can influence the effectiveness, efficiency, and quality of services provided by local governments. Collaborative governance involves the engagement of various stakeholders, including government agencies, non-governmental organizations, and the private sector, in the decision-making process to improve public service outcomes. This study posits that such inclusive approaches can enhance transparency, accountability, and responsiveness in public service delivery. Employing a qualitative case study methodology, data will be collected through interviews, observations, and document analysis. The selected case studies will encompass a diverse range of collaborative governance initiatives at the local level, providing a comprehensive understanding of different contexts and practices. By examining these cases, the research aims to identify the key factors that contribute to the success or failure of collaborative governance efforts. The analysis will focus on the impact of these initiatives on institutional capacity, such as the ability of local governments to mobilize resources, coordinate actions, and implement policies effectively. Furthermore, the study will evaluate the outcomes of these collaborative efforts in terms of service quality, accessibility, and user satisfaction. The findings are anticipated to offer valuable insights into the success factors and challenges associated with implementing collaborative governance models. These insights will be crucial for policymakers and practitioners seeking to enhance the performance of local governments in delivering improved public services. Ultimately, the research aims to contribute to the broader discourse on governance and public administration by highlighting the potential benefits and limitations of collaborative approaches in the public sector.

Gresik district is experiencing problems with subsidized fertilizer from the government. The scarcity of fertilizer in Gresik district is not only caused by a lack of fertilizer availability, but can also be caused by delays in distribution. Finally, there is a risk of excessive fertilizer use. The purpose of this study is to determine the availability and needs of subsidized fertilizers, evaluate the implementation of fertilizer distribution, and provide recommendations for developing effective and efficient fertilizer distribution in Gresik Regency. This research uses a qualitative method. This research refers to the evaluation theory according to William N Dunn which consists of 6 indicators, namely effectiveness, efficiency, adequacy, equity, responsiveness and permanence. The result of this research is that the distribution of subsidized fertilizers has been effective, but there are still a few obstacles to scanning ID cards for the T-PUBRES application. Based on data from the Gresik Regency Agriculture Office, there is no shortage of subsidized fertilizer in Gresik Regency, but indeed the Gresik Regency subsidized fertilizer allocation from the Ministry of Agriculture is only part of the e-allocation. The delivery of subsidized fertilizer to kiosks is also good where the distribution is also in accordance with the policy. The implication of this research is that the Gresik Regency Agriculture Office needs to collaborate with the Gresik Regency Population and Civil Registry Office to improve the KTP of farmers so that it can be read by the REKAN KIOS application to make it easier for farmers to get subsidized fertilizer.

The online goods ordering information system is an application that allows customers to order goods practically via the internet. The Extreme Programming (XP) software development method is an approach that can be used to develop information systems with a focus on flexibility and responsiveness to changing user needs. This research aims to implement the Extreme Programming method in developing an online goods ordering information system. The research method used is a literature study to identify the basic concepts of Extreme Programming and analysis of the design of an online goods ordering information system. The research results show that the implementation of the Extreme Programming method in developing an online goods ordering information system can increase flexibility in dealing with changing user needs and improve the quality of the software produced.

The purpose of this study was to describe the effectiveness of Filial Play in increasing the ability of parents to regulate emotions and empathize while accompanying children. Qualitative research method with a narrative research approach using NVIVO-12. The results showed that by being given Filial Play treatment, namely structuring skills, setting boundaries, attentive listening, and child-centered games for 3 months so that the informants could carry out Filial Play a flexible and integrated manner. By applying the four Filial Play skills, parents become better able to regulate emotions by means of cognitive reappraisal and expression suppression. In addition, parents are better able to empathize, namely by understanding the child's point of view (perspective taking), placing oneself in the position of others (online stimulation), emotional contagion (emotional contagion), drifting/getting carried away with feelings (peripheral responsiveness), and sympathy/feel what is felt by the child (proximal responsiveness). There is an effectiveness of Filial Play in increasing the ability of parents to regulate emotions children.

. In the city of Surabaya, a large number of female online ojek drivers face problems such as prejudice, non-disclosure, and dangerous working conditions. While there are laws against violence, the quantity of sexual incidents suggests a lack of consistency in their application. By providing skills development, legal support, and psychological counseling, the Gerakan Sayang Perempuan Ojek Online (GASPOL) initiative seeks to strengthen safety and self-determination for female online ojek drivers. This research uses descriptive qualitative methodology and collects data through observation, documentation, and interviews. William N. Dunn developed evaluation criteria for the GASPOL program, which include effectiveness, efficiency, adequacy, alignment, responsiveness, and accuracy. The GASPOL program met the needs of the participants, was efficient in using resources, and effective in improving the safety and competence of women drivers. In addition, the program was sensitive to feedback from participants and successfully distributed benefits equitably. Despite the success of the program, there are still challenges that influence public opinion, such as gender bias. To increase acceptance of women drivers, more outreach and education is needed.   Keywords: , , , , (Times New Roman, size 10 font Italic)

This research develops a smart doorlock system for engine rooms and platforms based on RFID technology and the Arduino platform. This system is designed to increase security and efficiency in managing access to important areas on a ship or industrial installation. The method used involves the integration of an RFID module as an authentication medium and an Arduino microcontroller as the system control center. Users can open the door simply by holding the registered RFID card close to the RFID reader, which then sends a signal to the Arduino to activate the door lock mechanism. This system is also equipped with an access data recording feature that allows real-time monitoring and review of incoming and outgoing activities. Test results show that the system functions well in various scenarios, demonstrating high reliability and responsiveness. Thus, this RFID and Arduino based smart doorlock system can be an effective solution in improving security and access control in critical environments.    

This study examines the influence of social media on business communication development in Shopee. Through online surveys and interviews, data were collected from 100 respondents and 30 randomly selected consumers. The analysis results indicate that Shopee's communication strategy through social media is effective in enhancing customer interaction and influencing purchasing decisions. Positive responses to content, content influence on purchases, and Shopee's responsiveness to consumer interactions serve as evidence of the success of these strategies. The implications of these findings emphasize the importance of investing in innovative content development and training for social media response teams.

This study explores the design intricacies of a scalable RESTful Backend API tailored for a sophisticated food recipe recommendation application, with a primary focus on leveraging the Google Cloud Platform (GCP) for deployment. Employing a service-oriented paradigm, the API segregates Backend functionalities, fostering optimal scalability. The REST architecture ensures seamless integration, while GCP guarantees reliability and scalability. Utilizing Node.js and Express.js, the API efficiently manages culinary recipes and user preferences. Rigorous performance evaluations affirm its rapid responsiveness. This paper offers pragmatic guidelines for developers, emphasizing the significance of GCP for seamless and scalable deployments.  

The aim of this research is to determine the influence of the five dimensions of service quality on patient satisfaction, both partially and simultaneously. And to find out which variables have the most dominant influence on satisfaction. The research was conducted at the Outpatient Health Center Kepanjenkidul Blitar. The method used in this research is quantitative. The independent variables in this research are Tangible, Emphaty, Responsiveness, Reability, and Assurance. The dependent variable is patient satisfaction. The analysis method used is Multiple Linear Regression and uses SPSS version 20 for Windows statistical analysis tools. The results found that all variables had a positive and significant influence, both partially and simultaneously. The Empathy variable is the variable that has the dominant influence on satisfaction.

This study aims to explore the relationship between the quality of antenatal care (ANC) services and the satisfaction levels of pregnant women at the Kuta Raja Community Health Center, Banda Aceh. This relationship is pivotal in understanding how service quality impacts maternal satisfaction and, ultimately, maternal health outcomes. Maternal Mortality Rate (MMR) is defined as the number of mothers who die during postpartum, pregnancy, and childbirth. High MMR is often attributed to a lack of awareness and infrequent ANC visits. In 2023, only 86.25% of pregnant women attended ANC services, falling short of the 93% target. Initial observations indicated that 60% of the attendees were dissatisfied with the ANC services at the Kuta Raja Community Health Center. This analytical survey, employing a cross-sectional design, was conducted at the Kuta Raja Community Health Center. The study population included 93 pregnant women, all of whom were surveyed using a total sampling technique. Data were analyzed using univariate and bivariate analyses, with the chi-square test employed for bivariate analysis. The study found that certain quality dimensions of ANC services—responsiveness (p < 0.001), assurance (p < 0.005), empathy (p < 0.005), and tangibility (p < 0.001)—were significantly related to the satisfaction levels of pregnant women. However, reliability (p > 0.05) showed no significant relationship with satisfaction. There is a significant relationship between the responsiveness, assurance, empathy, and tangibility of ANC services and the satisfaction levels of pregnant women at the Kuta Raja Community Health Center. Conversely, reliability did not show a significant correlation with satisfaction. To improve maternal satisfaction and health outcomes, it is recommended that pregnant women regularly attend ANC services and that efforts be made to enhance the quality dimensions that impact satisfaction.

Sumba Kitchen offers a variety of food menus. Not just local specialty food. There is also a menu of Indonesian food such as meatballs, rawon, fried noodles and processed sea fish. There are also western dishes such as pizza, burgers and spaghetti. So for those of you who find it difficult or afraid to enjoy new dishes, you can choose Indonesian and Western menus which are already familiar to your tongue, this could be a solution. Another interesting thing apart from opening a restaurant and cafe, the owner of Dapur Sumba also opened a bakery called Galaxy Bakeries. So for tourists who want to buy snacks to snack on while traveling or who intend to buy souvenirs for people at home, you can buy them here. Dapur Sumba also provides HR (Human Resources) who are qualified to provide services in restaurants, cafes and bakeries. . The human resources prepared by the owner of Dapur Sumba are in the form of (reliability, responsiveness and empathy). This research aims to analyze the influence of service quality on customer satisfaction. There are three hypotheses developed in this research, namely: 1) Customer quality has a positive effect on customer satisfaction. Data collection method is through distributing questionnaires to respondents directly. The respondents in this research were Sumba Kitchen customers. The number of questionnaires distributed was 98. The test technique used uses a validity test and a reliability test. Testing the first and second hypotheses uses a simple linear regression test. The research results show that service quality has a positive and significant effect on customer satisfaction  

The aim of this study is to elucidate the application of office management in enhancing educational administrative services at MTs Yp. Ummul Quraa. The method utilized in this research is descriptive research using a qualitative approach. Data were gathered through interviews, observations, and documentation. The findings of this study demonstrate that the implementation of office management at MTs Yp. Ummul Quraa is clearly evident. Concrete evidence is observed in the organization of office space, employee discipline control, efforts to strengthen communication with all relevant parties, including administrative staff, students, and alumni, as well as the completion of tasks according to each employee’s responsibilities. Additionally, thorough planning in procuring office equipment and administrative supplies also supports the smooth flow of all administrative activities. Furthermore, customer satisfaction with the administrative services at MTs Yp. Ummul Quraa has met the expected quality standards, reflecting satisfactory service quality. These findings are consistent with the principles of customer satisfaction according to Philip Kotler, which encompass physical evidence, responsiveness to needs, reliability, empathy, and assurance.  

This research is based on the gap phenomenon in the form of the level of work achievement of employees which is considered not optimal. Condition can demonstrated through reports on the work achievements of Purbalingga Regency Education and Culture Service employees and research gaps in the form of differences in research results for each variable. The aim of this research is to analyze the influence of work motivation, training, competence and job satisfaction on the work performance of employees of the Purbalingga Regency Education and Culture Service. The population in this study ASN employees of the Purbalingga Regency Education and Culture Service, totaling 86 people with a sample of 75 respondents. The data analysis method used is multiple linear regression and hypothesis testing using t test calculations. The results of this research show work motivation, training, competence and job satisfaction influence work performance. From the results the research, can be implied that the leadership of the Purbalingga Regency Education and Culture Office needs to provide recognition to employees, needs to pay more attention to the qualifications of trainers for employees, increases responsiveness in carrying out work, needs to pay attention to the amount of payment an employee receives as needed.

This study aims to identify the main dimensions in the e-GovQual model that are most relevant for use in evaluating e-Government services in Indonesia. The study was conducted through a systematic literature review method on ten national scientific articles published between 2018 and 2023. The articles were reviewed based on the use of e-GovQual dimensions in the context of implementing digital-based public services. The results of the analysis show five main dimensions that are most often used, namely Efficiency, Reliability, Responsiveness, Citizen Support, and Security. These findings are expected to be the basis for standardizing e-GovQual dimensions and contributing to the development of a more consistent and comprehensive digital public service quality evaluation framework.

This study explores the influence of parenting patterns on the development of adolescent social relations. Adolescence is a critical period for social development, where interactions with peers and adults significantly shape social skills and behaviors. The research aims to identify which parenting styles—authoritative, authoritarian, permissive, or uninvolved—most effectively promote positive social relationships among adolescents. Using a mixed-methods approach, data was collected through surveys, interviews, and observations of adolescents and their parents. The findings indicate that authoritative parenting, characterized by high responsiveness and demandingness, is most conducive to fostering healthy social relationships. Adolescents raised in authoritative households exhibit higher levels of social competence, better conflict resolution skills, and greater empathy compared to those from authoritarian, permissive, or uninvolved backgrounds. The study underscores the importance of adopting parenting practices that balance support and discipline to optimize adolescents' social development.

Sumba Kitchen offers a variety of food menus. Not just local specialty food. There is also a menu of Indonesian food such as meatballs, rawon, fried noodles and processed sea fish. There are also western dishes such as pizza, burgers and spaghetti. So for those of you who find it difficult or afraid to enjoy new dishes, you can choose Indonesian and Western menus which are already familiar to your tongue, this could be a solution. Another interesting thing apart from opening a restaurant and cafe, the owner of Dapur Sumba also opened a bakery called Galaxy Bakeries. So for tourists who want to buy snacks to snack on while traveling or who intend to buy souvenirs for people at home, you can buy them here. Dapur Sumba also provides HR (Human Resources) who are qualified to provide services in restaurants, cafes and bakeries. . The human resources prepared by the owner of Dapur Sumba are in the form of (reliability, responsiveness and empathy). This research aims to analyze the influence of service quality on customer satisfaction. There are three hypotheses developed in this research, namely: 1) Customer quality has a positive effect on customer satisfaction. Data collection method is through distributing questionnaires to respondents directly. The respondents in this research were Sumba Kitchen customers. The number of questionnaires distributed was 98. The test technique used uses a validity test and a reliability test. Testing the first and second hypotheses uses a simple linear regression test. The research results show that service quality has a positive and significant effect on customer satisfaction.

Lack of understanding of Government Public Relations function by the Education and Training Center The Ministry of Education, Research and Technology is an obstacle to the implementation in conveying information, policies, regulations and educating the public which is still not optimal. The lack of experts and limited human resources results in ineffective communication in conveying information which can cause misunderstandings and inappropriate information received by the public. This study aims to determine the activities, actions, and mechanisms of Government Public Relations of the Education and Training Center of the Ministry of Education, Culture, Research and Technology. The research theory in this study is the theory of implementation and Government Public Relations which consists of disseminating public information, policies, regulations and educating the public about laws and regulations. This research methodology.This research methodology uses a qualitative approach with descriptive methods with data collection techniques are in-depth interviews. The implementation of Government Public Relations carried out by the public relations of the Education and Training Center of the Ministry of Education, Research Culture and Technology consists of activities such as providing accurate information, socializing to the public about government policies, interacting with the public, holding press conferences, and building relationships with the media.press conferences, and building relationships with the media. Government Public Relations actions carried out such as preparing information materials, accommodating, processing messages and aspirations of the community, by involving several stakeholders so that the information received by the public in the form of news, narratives, photos and videos is accurate and reliable. The Government Public Relations mechanism uses good governance, namely, equality, supervision, law enforcement, , effectiveness, and  responsiveness, efficiency, participation, accountability, foresight and transparency.