Penerapan Manajemen Perkantoran Dalam Meningkatkan Pelayanan Administrasi Pendidikan Di Mts Yp. Ummul Quraa Tembung, Kec. Percut Sei Tuan, Kab. Deli Serdang, Sumatera Utara, Medan

Tengku Darmansah ; Azra Humaira ; Fatin Syahirah ; Salwa Nabila Damanik ; Salwa Putri Verhan
Transformasi: Journal of Economics and Business Ma... 📅 2024 Vol 3, No 2 🔗 DOI: 10.56444/transformasi.v3i2.1659
Abstract
The aim of this study is to elucidate the application of office management in enhancing educational administrative services at MTs Yp. Ummul Quraa. The method utilized in this research is descriptive research using a qualitative approach. Data were gathered through interviews, observations, and documentation. The findings of this study demonstrate that the implementation of office management at MTs Yp. Ummul Quraa is clearly evident. Concrete evidence is observed in the organization of office space, employee discipline control, efforts to strengthen communication with all relevant parties, including administrative staff, students, and alumni, as well as the completion of tasks according to each employee’s responsibilities. Additionally, thorough planning in procuring office equipment and administrative supplies also supports the smooth flow of all administrative activities. Furthermore, customer satisfaction with the administrative services at MTs Yp. Ummul Quraa has met the expected quality standards, reflecting satisfactory service quality. These findings are consistent with the principles of customer satisfaction according to Philip Kotler, which encompass physical evidence, responsiveness to needs, reliability, empathy, and assurance.
 
Keywords
Office Management; Educational Administrative Services
How to Cite

Tengku Darmansah, et al. (2024). Penerapan Manajemen Perkantoran Dalam Meningkatkan Pelayanan Administrasi Pendidikan Di Mts Yp. Ummul Quraa Tembung, Kec. Percut Sei Tuan, Kab. Deli Serdang, Sumatera Utara, Medan. Transformasi: Journal of Economics and Business Management, 3(2). https://doi.org/10.56444/transformasi.v3i2.1659

Tengku Darmansah; Azra Humaira; Fatin Syahirah; Salwa Nabila Damanik; Salwa Putri Verhan, "Penerapan Manajemen Perkantoran Dalam Meningkatkan Pelayanan Administrasi Pendidikan Di Mts Yp. Ummul Quraa Tembung, Kec. Percut Sei Tuan, Kab. Deli Serdang, Sumatera Utara, Medan," Transformasi: Journal of Economics and Business Management, vol. 3, no. 2, 2024.

Tengku Darmansah; Azra Humaira; Fatin Syahirah; Salwa Nabila Damanik; Salwa Putri Verhan. "Penerapan Manajemen Perkantoran Dalam Meningkatkan Pelayanan Administrasi Pendidikan Di Mts Yp. Ummul Quraa Tembung, Kec. Percut Sei Tuan, Kab. Deli Serdang, Sumatera Utara, Medan." Transformasi: Journal of Economics and Business Management, vol. 3, no. 2, 2024.

Tengku Darmansah; Azra Humaira; Fatin Syahirah; Salwa Nabila Damanik; Salwa Putri Verhan. "Penerapan Manajemen Perkantoran Dalam Meningkatkan Pelayanan Administrasi Pendidikan Di Mts Yp. Ummul Quraa Tembung, Kec. Percut Sei Tuan, Kab. Deli Serdang, Sumatera Utara, Medan." Transformasi: Journal of Economics and Business Management 3, no. 2 (2024).

Tengku Darmansah, et al. (2024) 'Penerapan Manajemen Perkantoran Dalam Meningkatkan Pelayanan Administrasi Pendidikan Di Mts Yp. Ummul Quraa Tembung, Kec. Percut Sei Tuan, Kab. Deli Serdang, Sumatera Utara, Medan', Transformasi: Journal of Economics and Business Management, 3(2). doi: 10.56444/transformasi.v3i2.1659.

Tengku Darmansah; Azra Humaira; Fatin Syahirah; Salwa Nabila Damanik; Salwa Putri Verhan. Penerapan Manajemen Perkantoran Dalam Meningkatkan Pelayanan Administrasi Pendidikan Di Mts Yp. Ummul Quraa Tembung, Kec. Percut Sei Tuan, Kab. Deli Serdang, Sumatera Utara, Medan. Transformasi: Journal of Economics and Business Management. 2024;3(2).

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