Publication Search

69,815 articles from 602 journals · 1,760 citations tracked

Showing 3401-3420 of 3,459

Analytics

Roudlotun Ni'mah; Farida Isroani

Jurnal Pengabdian Kepada Masyarakat Sisthana 2019 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Perkembangan kualitas hidup manusia dari waktu ke waktu mengalami perkembangan dan kemajuan.Semua itu bisa terjadi dan berproses melalui pengetahuan, ketrampilan, dan nilai – nilai yang di anggap benar dan baik oleh masyarakat untuk kesejahteraan hidupnya dan dalam rangka mencapai masyarakat madani (civil society), yaitu masyarakat yang terperdayabaik ditinjau dari perspektif ekonomi, budaya dan politik. Pembangunan yang dimaksud adalah usaha yang dilaksanakan untuk dilakukan secara sadar, sistematis dan berkelanjutan untuk mengadakan perubahan guna mewujudkan hari esok yang lebih baik. Mahasiswa merupakan salah satu elemen masyarakat yang berperan  sebagai agent of change (agen perubahan) yang dinilai mampu membawa segenap perubahan  ke arah yang lebih baik dengan mengabdikan dirinya kepada masyarakat.

Ahmad Zainudin; Lutfil Hakim Arif Efendi

Jurnal Elektronika dan Komputer 2019 STEKOM PRESS

Data collection on employee attendance at a company is a must, with the aim of monitoring discipline, calculating employee salaries, and other needs. Data collection on employee attendance at companies that are used today is very diverse, following the development of technology. The United Tronik Semarang office, which employs relatively many employees, currently uses a manual card attendance data collection system that attracts researchers to make the United Tronik Office the object of research.  Fingerprint is one of the hardware used to support employee attendance data collection which is relatively simple and easy to reach, the accuracy and ease of operation make the fingerprint attendance system more and more in demand. One of the human error problems in the attendance data collection system is attendance recording errors, especially for employees with shift work hours. Arrangement of work shifts in programs built with Visual Basic 2010 can minimize attendance recording errors, because it can set the recording time for employees. To support the ease of data access and shift settings, the researcher uses a Client Server database system with SQL Server 2005 Software.

Minarsih, Maria Magdalena

Jurnal Ilmu Manajemen dan Akuntansi Terapan 2019 Sekolah Tinggi Ilmu Ekonomi Totalwin

Human resources is one of the determinants of the success of the company because the role of human resources as a valuable asset is to plan, implement and control various operational activities of the company. The problem that arises when one manages human resources is one that can cause a decrease in focus which results in a decrease in employee performance, therefore the company needs to have several strategies to solve the problem. This study aims to find out strategies that can be applied by SMEs in Gunungpati in the face of reduced employee focus. Strategies that can be applied include factors such as job satisfaction, work environment, work compensation and stres. The object of this research is UKM in Gunungpati. Data collection was conducted through questionnaires by SME employee respondents in the Gunungpati region. The analytical method used is multiple linear regression analysis. The results of this study indicate that (1) Job satisfaction, work environment, compensation, and work stres partially have a positive and significant effect on employee focus. (2) Job satisfaction, work environment, compensation, and work stres simultaneously have a positive and significant effect on employee focus.

Astono, Ari Dwi; Ristanto, Hesti; Haryanik, Dwi

Jurnal Ilmu Manajemen dan Akuntansi Terapan 2019 Sekolah Tinggi Ilmu Ekonomi Totalwin

The purpose of this study was to find out and analyze the influence of role conflict and work stress on employee performance, the population in this study were employees of the sewing department of PT Glory Industrial  Semarang II, the study respondents consisted of 96 employees. Research data obtained from the results of questionnaires. The equation model is processed with the SPSS application, the results of the study can be concluded that: a) Role conflict positive and non-significant effect on employee performance, b) Job stress has a positive and significant effect on employee performance, c) Simultaneous role and work stress conflict have a significant effect on employee performance.

Riska Fii Ahsani, Djoko Kristianto &

Adi Widya: Jurnal Pengabdian Masyarakat 2019 Lembaga Penelitian dan Pengabdian Masyarakat

Permasalahan yang sering muncul adalah masih belum bagusnya dalam pengelolaan masjid, program kerja yag belum dibuat dengan sebaik mungkin, pengkaderan generasi muda yang stagnan, sehingga dapat menyebabkan belum tersentuhnya permasalaham jamaah masjid. Selain hal tersebut di atas pembinaan remaja masjid dan pengelolaan masjid belum menggunakan manajeman yang baik. Tujuan dalam pengabdian adalah (1) Bagaimana mengelola masjid dengan manajemen modern dan mencontoh fungsi masjid pada zaman Rasulullah SAW (2) Pembinaan remaja masjid. Luaran yang dihasilkan adalah (1) publikasi jurnal ilmiah (2) peningkatan kemampuan dalam mengelola atau memanaj masjid (3) penyusunan program kerja masjid (4) peningkatan ketrampilan remaja masjid dalam berorganisasi terutama untuk memakmurkan masjid.Kata kunci : Manajemen penelolaan masjid, program kerja masjid, pemberdayaan

SU, Setyaningsih; Wibowo, Edi; Susanti, Rina

Adi Widya: Jurnal Pengabdian Masyarakat 2019 Lembaga Penelitian dan Pengabdian Masyarakat

Kelompok kerja PKK yang berperan penting dalam pemberdayaan masyarakat yaitu Pokja III yang membidangi program pangan, sandang, perumahan dan tatalaksana rumah tangga.Pemberdayaan ibu-ibu PKK Desa Ngunut kecamatan Jumantono Kabupaten Karanganyar dalam memanfaatkan Tanaman Obat Keluarga diharapkan dapat menjadi alternatif peningkatan pendapatan keluarga Permasalahan yang dialami bahwa jumlah TOGA yang ditanam di pekarangan jumlahnya masih terbatas.Belum semua masyarakat mengetahui peluang usaha tanaman TOGA. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk menumbuh kembangkan berwirausaha dengan memanfaatkan tanaman toga dan meningkatkan ketrampilan dalam pengolahan tanaman TOGA sehingga bisa menambah pendapatan keluarga. Metode yang di gunakan penyuluhan. Kegiatan ini memberikan manfaat ibu-ibu PKK Desa Ngunut yang semula belum pernah berwirausaha bisa mencoba untuk berwirausaha dan yang sudah berwirausaha bisa melakukan pengembangan usaha melalui diversifikasi produk aneka tanaman obat keluarga sehingga akan meningkatkan pendapatan keluarga.Kata kunci:tanaman obat keluarga, DesaNgunut, peluang usaha, diversifikasi produk,pendapatan

Epi Dusra

JURNAL KEPERAWATAN SISTHANA 2019 SEKOLAH TINGGI ILMU KESEHATAN KESDAM IV DIPONEGORO

MP-ASI is additional food given to babies after the age of six months until the baby is 24 months old. The purpose of this study was to describe the knowledge and attitudes of mothers regarding early complementary breastfeeding to infants aged 0-6 months in the working area of ??the Namrole Nursing Health Center in 2019. The research approach is descriptive analytic with a descriptive approach. The population in this study were all mothers who had toddlers aged 0-6 months in the working area of ??the Namrole health center, totaling 257 people. The sample size used was 156 people. The results showed that the mother's knowledge about MP-ASI in the working area of ??the Namrole Nursing Health Center showed that out of 156 mothers under five, most had knowledge about early MP-ASI in the sufficient category, namely 61 mothers under five (39.1%). While the results for the attitude of mothers about MP_ASI in the working area of ??the Namrole Health Center show that out of 156 mothers of toddlers, most of them had attitudes about early MP-ASI in the less category, namely 101 mothers of toddlers (64.7%). It was concluded that the mother's knowledge about early MP-ASI was identified by giving early MP-ASI to infants aged 0-6 months with the most categories namely sufficient and for the mother's attitude about early MP-ASI by giving early MP-ASI to infants aged 0-6 months with the most less categories found in this study.

Taufik Hidayat, Nia Ariani Putri, Zulfatun Najah, Zulmaneri &

JITIPARI (Jurnal Ilmiah Teknologi dan Industri Pangan UNISRI) 2019 Universitas Slamet Riyadi Surakarta

Dalam rangka menggerakkan roda perekonomian nasional, pemberdayaan Industri Kecil Menengah(IKM) dinilai menjadi salah satu solusi yang tepat. Dengan adanya IKM mengakibatkan terjadinyapeningkatan penyerapan tenaga kerja sehingga mampu menekan angka pengangguran. Pendekatankelompok juga dinilai sebagai salah satu pilihan yang lebih baik dalam pengembangan IKM yaitu dalambentuk sentra IKM. Sentra Industri Kecil Hasil Pertanian Dan Kelautan (SIKHPK) Teritip merupakansalah satu sentra IKM yang terletak di Kalimantan, tepatnya di Kota Balikpapan yang memanfaatkan hasilpertanian dan hasil perikanan khususnya untuk diolah menjadi suatu produk, salah satu contohnya yaituamplang. Amplang merupakan makanan menyerupai kerupuk yang terbuat dari ikan. Proses produksiamplang meliputi proses persiapan bahan baku, pencampuran bahan, pencetakan, penggorengan, penirisan,dan pengemasan. Untuk menghasilkan produk amplang yang seragam dan dapat bersaing dengan produksejenis di pasar, maka dibutuhkan SOP proses prduksi amplang untuk menjamin mutu produk amplang yangdihasilkan. SOP dirancang menggunakan swimlane flowchart. Dalam proses produksinya, dibagi menjadibeberapa bagian yaitu bagian penerimaan bahan, produksi, pengemasan dan pemasaran yang masing-masingbagian mempunyai tugas masing-masing.Kata kunci: Sentra IKM, hasil perikanan, amplang, SOP.

Zulfanardi Zulfanardi; Elfindri Elfindri

Jurnal Visi Manajemen 2019 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

The purpose of this study was to determine the extent of the influence of Work Climate, Interpersonal Communication and Workload and Compensation for Employee Job Satisfaction at Talang Health Center, Solok Regency, both simultaneously and partially and to find out the dominant variables that affect the Job Satisfaction. Talang Health Center, Solok Regency is a research location with 60 respondents. Based on the analysis of the analysis it is known that the variable work climate, interpersonal communication, workload, and compensation have a positive and significant effect on job satisfaction with the compensation variable as the variable that has the biggest effect on job satisfaction.

Wengky Deumanutu

Jurnal Visi Manajemen 2019 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Human resources who work in organizations should have the ability to improve the quality of performance. Many things affect the performance of employees in an agency including work ability, work environment, workload, competence, how the organizational culture of the agency and employee work discipline in carrying out their activities while in an agency, especially the Office of Lamposi Tigo Nagori District Payakumbuh City. This type of research is quantitative. The population in this study included the State Civil Apparatus (ASN) Lamposi Tigo Nagori District Office Payakumbuh City, amounting to 44 people. Data management in this study will use the smartPLS software. The environment, discipline and organizational culture do not significantly influence performance. Competence has a significant effect on performance. T count was obtained for 2.891 with a p value of 0.004. The work environment, competence and work discipline do not have a significant effect on performance after intervening variables of organizational culture. The high performance demands on Lamposi Tigo Nagori Sub-district Office employees in Payakumbuh City must be balanced with better provisioning of competencies through various trainings as well as more appropriate and appropriate rewards.

Taufik Adi Putra

Jurnal Visi Manajemen 2019 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

This study aims to look at the effect of communication skills and organizational climate on work performance with job satisfaction as a moderating variable in all 24 Urban Village Offices in Bukittinggi City. The sample in this study was 94 civil servants consisting of 1 Village Secretary and 3 Section Heads in each Village Office in Bukittinggi City who were directly responsible to the Village headman. The data analysis method used is SEM (Structural Equation Modeling) analysis technique based on PLS (Partial Least Square) variance. Data collected through questionnaires, interviews, and documentation studies. The results of this study show that the variable communication skills and organizational climate both have a positive and significant effect on work performance variables in the Urban Village Offices in the City of Bukittinggi. So is the case with the variable job satisfaction which also has a positive and significant effect on the variable work performance. From the moderating variable used is the job satisfaction variable, it can be seen that job satisfaction strengthens the influence of communication skills on work performance, but conversely, the results obtained show that job satisfaction has a negative effect or weakens the relationship of organizational climate on employee job performance in Urban Village throughout Bukittinggi City.

Ahda Ahda; Yulihasri Yulihasri; Dona Amelia

Jurnal Visi Manajemen 2019 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Teacher profession requires certain expertise and skills, where expertise and skills can be obtained from an education or special education training. The reality is that there are still many teachers who have met the qualifications and certified of educators, but their competence is still far from being expected to be able to produce students who have integrative abilities. The purpose of this study was to determine the effect of work commitment, soft skills and spiritual quotient on teacher professionalismat SMA Negeri 5 Bukittinggi in 2020. This type of research is quantitative research. The study was conducted at SMA 5 Bukittinggi. The study population was all teachers, 63 people. Data management in this study will use the smartPLS software. The results of the t statistic test were found to be 2,727greater than the T-table of 1. 999 with a p value of 0.007 smaller than 0. 05. The results of the t-statistic test were 3,629, greater than the T-table 1. 999 with a p value of 0. 000 less than 0. 05. The t-test results obtained by 3,629greater than the T-table 1. 999 with a p value of 0. 039smaller than 0. 05. The demands of teacher professionalism in the modern era must be balanced with the provision of good competencies through various workshops, competency development and also trainings that are followed on an ongoing basis

Aprianty, Frieska; Tanamal, Cherly Elisabeth

Dinamika Akuntansi Keuangan dan Perbankan 2019 Faculty of Economic and Business Universitas STIKUBANK

This study aims to examine the effect of the realized of revenue, size of local government, number of units under regional (SKPD), the life of the local government, the size of the legislature,and the intergovernmental revenue on the level of disclosure LKPD Regency / City in Central Java province.The study population was District / City of Central Java Province during the years 2014-2016 that have been audited by the BPK. The sample used is 105 local government financial statements are all the population sampled.This research data analysis methods using the multiple linear regression analysis by SPSS 19.The results showed that realized of revenue, number of units under regional (SKPD), and the ratio of self-sufficiency have significant effect on the level of disclosure LKPD. While variable size of local government, the life of local governments, intergovernmental revenue, and a legislative measure does not affect the level of disclosure LKPD.  Keywords:   level of disclosure lkpd, realized of revenue, number of units under regional (skpd), local government size, ratio independence, local government age, size of the legislature, and the intergovernmental revenue

Ahmad, Deni Nasir

Adi Widya: Jurnal Pengabdian Masyarakat 2019 Lembaga Penelitian dan Pengabdian Masyarakat

Tujuan dari kegiatan pengabdian masyarakat adalah untuk memberikan pelayanan kepada lingkungan masyarakat mengenai perbaikan lingkungan serta menanamkan kepedulian masyarakat terhadap kebersihan, kesehatan dan mencegah banjir atau longsor dengan akibat terkikisnya tanah di tepian sungai ciliwung dengan menanam tanaman anti longsor. Metode yang digunakan dalam pengabdian masyarakat adalah a. Observasi langsung, b. Melakukan kegiatan perencanaan proyek perbaikan lingkungan dimana kami membagi tim dengan beberapa tugas dan kegiatan yakni, langkah pertama membersihkan aliran sungai ciliwung, langkah kedua penanaman tanaman anti longsor dan terakhir melakukan pemilahan dan pengolahan sampah anorganik. c. Melakukan evaluasi dan shering bersama untuk menemukan kesepakatan bersama dalam melakukan perbaikan lingkungan. Hasil dari kegiatan pengabdian masyarakat yang dilakukan oleh tim pengabdi terdiri dari : a. peserta diberikan pengetahuan umum mengenai jenis tanaman tepian sungai dan diberikan bibit tanaman yang akan ditanam untuk tanaman pencegah longsor sekaligus untuk penghijauan sekitar tepian sungai kegiatan dilakukan bersama komunitas “ngumpal” (Ngumpul Anak Lintas Ciliwung). b. Dalam kegiatan pengabdian masyarakat tim pengabdi membagi 3 kelompok dengan lokasi tugas berbeda-beda dan dengan tugas kelompok yang sama. c. Setelah membagikan kelompok kerja maka tim pengabdi melakukan kegiatan membersihkan sekitar aliran sungai dan kegiatan penanaman pohon atau tanaman tahan longsor. Simpulan dari kegiatan pengabdian masyarakat yaitu : a. Masyarakat sangat menerima dan menyambut secara positif dari kegiatan yang tim pengabdi telah lakukan. b. Masyarakat mulai terlihat peduli dengan mau mendengar penyuluhan dan mengikuti seluruh kegiatan yang telah tim pengabdi rancang untuk kegiatan pengabdian.

Putri, Mega Andani; Maryono, Maryono; Bagana, Batara Daniel

Dinamika Akuntansi Keuangan dan Perbankan 2019 Faculty of Economic and Business Universitas STIKUBANK

This study aims to examine and analyze the influence of competence of human resources, regional financial accounting system, government accounting standards, internal control, the quality of local financial statements at the Regional Work Unit Unit in Semarang City. This study uses primary data obtained by spreading the questionnaire in the Regional Work Unit Unit of Semarang City. Respondents in this research are Echelon III and Echelon IV. Sampling method using purposive sampling with the help of software SPSS version 16. The result of this research stated that the competence of human resources has no effect on the quality of regional financial report, while the variables of government accounting system, the variable of financial accounting system of the region and internal control influence to the quality of regional financial report.  Keywords:      quality financial reporting  areas, the competence of human resources, financial accounting systems of the region, government accounting standards,internal control

Wicaksono, Wibowo; Rahayu, Suryaningtyas; Suprayogi, Suprayogi; Sugiarto, Edi; Luthfiarta, Ardytha

Dinamik 2019 Universitas Stikubank

Sanggar tari merupakan sarana melakukan aktivitas berkesenitarian oleh sekelompok orang yang meliputi pelestarian, penelitian, dan kerjasama. Sanggar tari sangat diperlukan kehadirannya oleh masyarakat, seniman, dan pemerintah sebagai sarana untuk menumbuh kembangkan kesenian tari di Indonesia. Dengan upaya pemerintah dan seniman di Indonesia untuk melestarikan tari tradisional tersebut masyarakat terutama generasi muda lebih banyak berminat pada kesenian tari modern. Seiring dengan pesatnya perkembangan teknologi, pengaksesan informasi dapat dilakukan dimana dan kapan saja dengan media internet, baik menggunakan perangkat komputer, mobile device sehingga informasi yang dibutuhkan dapat diakses dengan cepat. Penelitian ini mengusulkan pembuatan aplikasi yang digunakan untuk mengakses informasi lokasi sanggar tari. Algoritma Floyd-Warshall digunakan untuk menentukan rute terdekat pada lokasi sanggar-sanggar tari.  

Iwan Koerniawan; Eka Satria Wibawa

KOMPAK : Jurnal Ilmiah Komputerisasi Akuntansi 2019 Universitas Sains dan Teknologi Komputer

The purpose of this study is to analyze and provide empirical evidence about the influence of budgeting participation and budget goal characteristics on managerial performance with a non-physical work environment as moderation. Population variables in this study are all leaders and financial officers in private vocational schools in the city of Semarang listed in the structure of the division of school work in 2016 which amounted to 14 vocational high schools and each was taken by 3 people so that there were 42 respondents, while the sampling technique used the census method. Data analysis method used is Regression Moderation Analysis (MRA) Hypothesis 1 test results note that the value of t arithmetic = 3.012> t table = 1.694 with a number of significance = 0.003 <α = 0.05 (significant), so the hypothesis (H1) that participation budgeting has a positive effect. on proven managerial job performance. Regression coefficient β1 = 0.567 (positive sign), it can be interpreted that the higher the participation in budgeting, the higher the managerial performance. Hypothesis 2 testing is known that the value of t = 2.723> t table = 1.694 with a significance value = 0.010 <α = 0.05 (significant), so the hypothesis (H2) that the characteristics of the budgetary objectives have a positive effect on managerial performance of the work proved. Stepwise coefficient = 0.279 (benchmark), can be interpreted more clearly the characteristics of the managerial level budget objectives. Testing hypothesis 3 is known that the value of t 2.484> t table = 1.694 with a significance value = 0.026 <α = 0.05 (significant), so the hypothesis (H3) that the work environment is not moderate, moderate moderate positive positive effect on budget participation on managerial work performance proven. Testing hypothesis 4 is known that the value of t arithmetic 2.333> t table = 1.694 with the number of significance = 0.032 <α = 0.05 (significance nt). Thus the hypothesis (H4) that the non-physical work environment positively influences the characteristics of budgetary goals on proven managerial work performance. Interaction test results show β4 = 0.163 (positive sign), it can be interpreted that the existence of a non-physical work environment that is conducive will strengthen the influence of the characteristics of the budget objectives on managerial work performance. Keywords: Budget participation, characteristics of budget objectives, non-physical work environment, managerial work performance

MUHAMMAD IRWAN NUR HAMIDDIN

KOMPAK : Jurnal Ilmiah Komputerisasi Akuntansi 2019 Universitas Sains dan Teknologi Komputer

Hasil    penelitian    menunjukkan    bahwa    lingkungan kerja memiliki dampak positif terhadap kinerja pegawai. Lingkungan kerja   yang   nyaman  menyebabkan  tingkat  konsentrasi pegawai dalam bekerja meningkat, dan kondisi tersebut menyebabkan tingkat produktivitas kerja karyawan meningkat. Hal ini menunjukkan sistem lingkungan kerja yang baik mampu menjamin kinerja pegawai yang pada  akhirnya  memungkinkan perusahaan memperoleh  sikap dan perilaku yang positif akan bekerja dengan produktif bagi kepentingan perusahaan   sehingga   juga   akan   berdampak   baik   dan   dapat memberikan keuntungan bagi perusahaan. Variabel yang dominan berpengaruh terhadap kinerja pegawai adalah variabel lingkungan kerja.   Hasil  penelitian ini menunjukkan bahwa dalam meningkatkan kinerja   pegawai hal yang paling diutamakan adalah dengan memperhatikan lingkungan kerja pegawai. Lingkungan kerja yang baik lingkungan fisik maupun non fisik memberikan dukungan terhadap peningkatan prestasi kerja karyawan.

Eka Satria Wibawa

KOMPAK : Jurnal Ilmiah Komputerisasi Akuntansi 2019 Universitas Sains dan Teknologi Komputer

Efforts to collect taxes for the benefit of national development are still experiencing problems both from internal and external factors. In overcoming obstacles from internal factors, the Government has currently and is conducting tax reforms at the Directorate General of Taxes with the aim of, among others, improving the organization, work processes, data and information management from banks, and human resources. the level of compliance with the provisions of tax regulations in reporting taxpayers compliance in reporting Annual Tax Returns to the East Semarang KPP in 2018 is better and increased than in 2016 before meeting the expected target of the East Semarang Pratama Tax Office even though there are still taxpayers reporting in manually expected Taxpayers to report the annual tax return electronically With the Website Application, the role of the E-Filling system on Taxpayers can obtain convenience and input and at the same time help the Community of SPT Reports become faster and more efficient.

Handoko, Bagus Dwi; Suliantoro, Adi

DINAMIKA HUKUM 2019 Universitas Stikubank

Nasabah adalah konsumen pengguna jasa perbankan yang memiliki hak mendapatkan perlindungan hukum dalam melakukan transaksi. Perkembangan teknologi mendorong nasabah untuk melakukan transaksi secara non tunai (cashless). Produk-produk uang elektronik memberikan solusi kepada konsumen berupa kemudahan bertransaksi. Salah satu produk uang elektronik yang beredar di masyarakat  adalah Brizzi yng diterbitkan oleh PT Bank Rakyat Indonesia (Persero) Tbk. Seiring meningkatnya penggunaan Brizzi di masyarakat, permasalahan terkait penggunaannya pun seringkali dialami oleh pemegang kartu. Permasalahan tersebut menjadi salah satu resiko yang dihadapi pemegang kartu.     Dalam proses penyelesaian masalah inilah seringkali hak nasabah dalam perlindungan konsumen dikesampingkan. Dari latar belakang tersebut, maka dalam penelitian ini dirumuskan permasalahan sebagai berikut : (1). Bagaimana perlindungan hukum bagi konsumen pengguna kartu Brizzi menurut Undang-Undang? (2) Apa saja resiko yang ditanggung oleh pengguna kartu Brizzi dalam bertransaksi? (3) Bagaimana penyelesaian masalah apabila terjadi hal yang merugikan konsumen pengguna kartu Brizzi. Metode pendekatan yang digunakan dalam penelitian ini adalah yuridis normatif. Dalam pendekatan yuridis, hukum dilihat sebagai norma sehingga pendekatan ini mengacu pada peraturan perundang-undangan yang berlaku. Pendekatan normatif digunakan untuk menganalisis hukum sebagai suatu perangkat aturan perundangan yang bersifat normatif. Berdasarkan penelitian yang dilakukan, resiko yang dihadapi pengguna kartu antara lain gagal top up tapi saldo terdebet, jaringan offline, Brizzi rusak,hilang, pasif, dan permasalahan biaya. Permasalahan tersebut dapat diselesaikan oleh Bank BRI sebagai bank penerbit melalui layanan Call BRI 14017, Customer Service di unit kerja, maupun melalui media sosial BRI. Maksimal penyelesaian adalah 14 (empat belas) hari kerja dihitung dari diterimanya komplain oleh Bank BRI. Perlindungan hukum bagi nasabah terkait transaksi pembayaran non tunai khususnya kartu BRIZZI menurut Peraturan Otoritas Jasa Keuangan No.1/POJK.07/2013 tentang Perlindungan Konsumen Sektor Jasa Keuangan adalah penerapan prinsip transparansi, perlakuan yang adil, keandalan, kerahasiaan dan keamanan informasi konsumen, serta penanganan pengaduan dan penyelesaian sengketa konsumen secara sederhana, cepat dan biaya terjangkau. Bank BRI perlu meningkatkan kualitas layanan dan meningkatkan keamanan bagi nasabah pemegang kartu Brizzi yang berkebutuhan khusus.