Publication Search

This research was conducted at PT MRT Jakarta which is a fast rail transportation system in Jakarta. This study aims to determine the optimization of MRT Jakarta's minimum service standards and its relation to customer satisfaction. This study uses a qualitative method with data collection through questionnaires, and literacy studies related to supporting documents at PT MRT Jakarta. Based on the research results of PM 47 of 2014, it shows that the five indicators such as tangible, reliability, responsiveness, assurance, and empathy provided by PT MRT Jakarta are effective and in accordance with the SOP.

Antenatal care is care or care provided to pregnant women before birth, which is useful for facilitating healthy and positive outcomes for pregnant women. Perfect health services have an impact on the quality of service that gives satisfaction to everyone. This study aims to determine the relationship between the quality of health services (tangible, reliability) to the level of satisfaction of the visit of TM I pregnant women at the Labuhan Deli Health Center, Labuhan Deli District, Deli Serdang Regency. This research is an analytical quantitative research using a cross sectional design. The population in this study were all TM I pregnant women who visited the Labuhan Deli Health Center, namely 56 respondents at the Labuhan Deli Health Center, Labuhan Deli District, Deli Serdang Regency in 2023. The sampling technique was accidental sampling. Data collection was analyzed by chi-square test. The results of this study indicate that there is a correlation between the satisfaction of pregnant women at the Labuhan Deli Health Center, Labuhan Deli District, Deli Serdang Regency in 2023 based on the tangible dimension (physical evidence), and there is no relationship between the level of satisfaction of pregnant women at the Labuhan Deli Health Center, Labuhan Deli District, Deli Serdang Regency in 2023 based on dimension of realibility (reliability).

The main focus of this research is to know and analyze the level of student satisfaction in services at the library at the Muhammadiyah University of Jambi. The data in this study were obtained based on primary data using surveys in collecting data through questionnaires. The number of samples is 100 respondents who are students of Jambi Muhammadiyah University. The variables in the study used 5 dimensions of service quality consisting of reliability, responsiveness, assurance, empathy and tangibles as measured using a Likert scale. The results showed that the importance and quality of service indicated that student respondents in using library services were satisfied with the services provided by the Jambi Muhammadiyah University library. In addition, the results of the analysis in this study showed that the average respondent's answers related to student satisfaction with library services at Jambi Muhammadiyah University were at a value of 4.5, which means that respondents were very satisfied in using library services at Jambi Muhammadiyah University.

This research aims to find out how the influence of service quality on customer loyalty in Islamic banks. Service quality is represented by 6 variables, namely tangible, reliability, responsiveness, assurance, empathy and Compliance to Islamic Law. The research method used is a quantitative method which aims to find out the results of the data have been normally distributed. The data used in this study are primary data through questionnaires distributed to 30 respondents and secondary data to complete them. The results of this study are expected to increase the effectiveness of Islamic bank strategies in increasing the satisfaction of Islamic bank customers.

The quality of health services is a level that shows the perfection of health services that can create a sense of satisfaction in each patient. So if there is dissatisfaction with the patient, it is something that needs to be considered. This study aims to determine the effect of the quality of hospital administration services on patient satisfaction in the outpatient installation unit of lasinrang Hospital, pinrang Province. This study uses an analytical observational design based on cross-sectional, quantitative analysis. The population in this study was 10444 patients. The sampling technique used accidental sampling, with a sample of 100 samples. The instrument in this study is a questionnaire, and the data analysis used is simple linear regression.In this study, all indicators of service quality (Tangible, Reliability, Responsiveness, Assurance, Empathy) together have a positive influence on the service quality of hospital administration staff on patient satisfaction in the outpatient installation unit of Lasinrang Hospital, Pinrang Province. There are two service quality indicator variables that have the most dominant influence on the quality of hospital administration staff service on patient satisfaction in the outpatientinstallation unit of Lasinrang Hospital, Pinrang Province, which include the Assurance indicator 48.6% and Tangible 24.3% and (R2) of (0.636) shows that 63.6% of patient satisfaction variables can be explained by the quality of service of hospital administrative staff, while the remaining 36.4% is explained by other variables not included in this research model. So it can be concluded that the better the quality of service, the more satisfied patients will be and will continue to return to get service from time to time because good service can provide satisfaction to patients according to their needs and desires.  

Sharia Pawn (Ar-Rahn) is an agreement between a lender and a party who lends money. A lien is a right to tangible goods that is given to a debtor who wants to get ahead of the debtor, and the item is taken after the person has the money to redeem the lien. Rahn is a pawn service product based on sharia principles, where customers are only charged with administrative fees, additional mortgage and maintenance costs. The purpose of this study was to determine the evolution of income, inflation rates and gold prices in Rahn's credit distribution at PT. Pawn shops in Indonesia. The data analysis method used is descriptive analysis with a quantitative approach used as a data analysis method. The data source comes from secondary data Literature research and documentation are used as data collection techniques. The subject to be studied is PT. Pegadaiic Indonesia 2013- 2022. The results show that gold income and prices are directly proportional to rahn credit distributed to the community. Meanwhile, inflation is not directly proportional to the rahn credit distributed to the public.

Hospitals as health service providers must know how the quality of service they provide can give satisfaction to patients. Competition between hospitals is getting tougher and sharper so that every hospital is required to enhance its competitiveness by trying to provide satisfaction to all of its patients. Service quality will be considered satisfactory, if the perception exceeds expectations; Service quality will be considered good or adequate if it is in line with expectations, and will be considered bad if the service is bad or not good enough. The purpose of this study was to determine the effect of service quality seen from various dimensions, namely tangibles, responsiveness, reliability, assurance, and empathy on patient satisfaction at the Special Dental and Oral Hospital in Bandung. This literature review uses articles in published Connected Papers in 2017-2022, 108 articles. The results of the 5 articles show that service quality and patient satisfaction are directly proportional, if the service quality is good then customer satisfaction will be good and if the service quality is bad then the level of patient satisfaction is also bad.

The emergency department is the front door in providing patient safety and health services. An emergency department certainly requires a fast and precise approach to patient safety. Fast and precise handling will increase patient satisfaction, patient satisfaction is a condition where the patient's needs, desires and expectations can be met through the products and services consumed. Therefore patient satisfaction is a measure of the quality of service felt by patients divided by the patient's needs, patient desires, and expectations of the patient himself. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literatures. The method used is a theoretical study by analyzing and comparing existing theories. The result of this theoretical study is its function to review the factors that become patient satisfaction, so that it can assist the Hospital in making a better plan with a more logical, rational and systematic approach for each option that will be found by forming a plan. So that it can improve the image and trust of patients in choosing health care facilities. For the hospital it is very important and needs to be done optimally with these patient satisfaction factors to support the improvement of the hospital's status. So the agency in terms of tangible, reliable, assurance, and empathy to improve patient quality.

Quality of service caused by human resources, facilities, and referrals that are not optimal. This study aims to determine the effect of service quality on patient satisfaction at the Puskesmas. This type of research is quantitative research with associative methods. The population in this study were all visitors who came to the Puskesmas. Sampling was done by purposive sampling technique. The mnumber of samples used in this study were 100 respondents. The data collection technique used was a questionnaire with a Likert scale. The analysis technique was carried out using multiple regression analysis using SPSS. The results of the study show that the tangible dimension has a significant influence on patient satisfaction, the reliable dimension has a significant effect on patient satisfaction, the responsiveness dimension has a significant influence on patient satisfaction, the assurance dimension has a significant influence on patient satisfaction, the empathy dimension has a significant influence on patient satisfaction. The most dominant dimension of influence is tangible, while the lowest is responsiveness. Tangible, reliable, responsiveness, assurance and empathy dimensions simultaneously have a significant influence on patient satisfaction. The results of the study are expected that the management of the Banja Loweh Community Health Center, Fifty Cities District, will further improve service quality, especially on the lowest responsiveness dimension.

Writing articles in this journal aims to describe the service quality of the Trans Semarang Bus Rapid Transit and its sub parameters which include descriptions tangibles, reliability, responsiveness, assurance, dan empaty. The writing method uses a qualitative descriptive approach. The data source is the primary source of Trans Semarang Bus Rapid Transit passengers and the secondary data source is documents at the Trans Semarang Bus Rapid Transit company. Collecting data by observation and interviews with a questionnaire as an instrument. The discussion on the level of service quality of the Trans Semarang Bus Rapid Transit uses an analysis of the average percentage value through the sum of the scores achieved divided by the expected score multiplied by 100 %. Determining whether the quality of Trans Semarang Bus Rapid Transit service is good or not by determining very good 0.00-24.99%, good 25-49.99%, not good 50-74.99% and bad 75-100%. The findings of the discussion of the results of the analysis are that the level of service quality for the Trans Semarang Bus Rapid Transit is very good and also for several sub-parameters tangibles, reliability, responsiveness, assurance, and empaty are all very good level. However, there are several dimensions of the five service quality parameters in the unfavorable category. The conclusion from the findings of the discussion of the analysis of the service quality of the Trans Semarang Bus Rapid Transit is very good in its management so that it can realize the satisfaction of the people of Semarang City and its surroundings.  

                Quality public services are called the best services that meet service quality standards. The best service standards that meet service quality standards are benchmarks that are used as guidelines for service delivery and service quality assessment references as service obligations to the community in the context of quality services. This research is about the Achievement of Public Service Quality at the Civil Registration Office of Seram Bagian Barat Regency, which uses a descriptive qualitative approach, a descriptive qualitative approach decides on a particular unit, where the problem is examined comprehensively, in detail, and various in-depth variables are then examined and made, including the possible relationship between existing variables. To realize quality public services, it is necessary to increase satisfaction with the community. The appearance and ability of physical facilities and infrastructure with the surrounding environment is tangible evidence of a service provided by service providers including the physical facilities of the  service place,  the  equipment used,  and  the appearance  of  employees  in  serving  the community. To improve the quality of service at the Population and Civil Registration Office of Seram Bagian Barat Regency, researchers suggest that: Disdukcapil of West Seram Regency should add service support facilities or service infrastructure, for example by adding chairs and putting fans or air conditioners and providing reading books, newspapers, or magazines in the waiting room.

Rumah sakit merupakan suatu instansi yang menyediakan jenis pelayanan kesehatan diantaranya pelayanan medik, pelayanan penunjang medik, pelayanan perawatan, pelayanan rehabilitasi, pencegahan dan peningkatan kualitas kesehatan pasien. Kualitas pelayanan kesehatan berkaitan erat dengan kepuasan pasien. Kepuasan pasien sebagai hal yang sangat subyektif, sulit diukur, dapat berubah-ubah, serta terdapat banyak sekali faktor yang berpengaruh sebanyak dimensi di dalam kehidupan manusia. Tujuan dari literature review ini untuk mengetahui bagaimana analisis pengaruh faktor kepuasan pasien terhadap kualitas pelayanan dalam perspektif manajemen rumah sakit. Literature yang digunakan dalam penelitian ini yaitu dengan menetapkan artikel yang sesuai kriteria inklusi. Data base yang digunakan yaitu Google Scholar. Tahun publikasi sumber literature yang diambil yaitu 4 tahun terakhir antara tahun 2018 sampai dengan 2022, Sumber literature menggunakan bahasa Inggris atau Indonesia.  Hasil 5 artikel diperoleh bahwa faktor yang mempengaruhi kepuasan pasien terhadap kualitas pelayanan dalam perspektif manajemen rumah sakit yaitu dari segi faktor penampilan (tangibles), keandalan (reliability), ketanggapan (responsiveness), keyakinan (assurance) dan empati (empathy). Dapat disimpulkan bahwa analisis yang mempengaruhi layanan kesehatan berpengaruh pada dengan kepuasan pasien dari faktor bagaimana tenaga kesehatan mampu memberikan pelayanan, pemahaman, memberikan rasa nyaman, dan meningkatkan fasilitas kesehatan untuk menunjang kesembuhan pasien. Perlu juga bagi instansi memberikan pelayanan maksimal dengan mempertahankan kualitas serta meningkatkan kepuasan pasien. Selain itu juga perlu dilakukannya evaluasi dan monitoring secara berkala untuk meninjau perbaikan pelayanan kesehatan.  

Kualitas Pelayanan Kesehatan adalah tingkat kesempurnaan pelayanan kesehatan dalam menimbulkan rasa puas pada diri setiap pasien yang berpendapat bahwa semakin puas rasa kesempurnaan maka makin baik pula mutu pelayanan kesehatan. Tujuan penelitian ini untuk mengetahui faktor-faktor yang berhubungan dengan kepuasan pasien BPJS terhadap pelayanan rawat jalan di Wilayah Kerja Puskesmas Limboto. Penelitian ini menggunakan desain penelitian kuantitatif dengan pendekatan cross cestional. Sampel dalam penelitian ini berjumlah 98 orang, pengambilan sampel menggunakan teknik purposive  sampling dengan analisis uji statistik chi square dengan tingkat signifikan α (0,05). Dari hasil penelitian Lima Dimensi Kualitas Pelayanan Kesehatan terhadap kepuasan pasien yaitu nilai p value dimensi responsiveness (0,000), assurance (0,001) tangibles (0,000), emphaty (0,001) dan reliability (0,000). Dapat disimpulkan bahwa lima faktor dimensi pelayanan kesehatan saling berhubungan dengan kepuasan pasien di wilayah kerja Puskesmas Limboto.  

Public service is a form of realization of orderly government administration to make it easier for citizens, including marginalized groups of people such as the poor who are cared for by the state (one of them is neglected elderly) in fulfilling various complexities of daily needs. The government gives privileges to neglected elderly in population and health services because in the administrative process they cannot be equated with members of the public in general. The factor of dementia and neglect is an important highlight of special services. Type of this research is descriptive qualitative at the Institution owned by the Provincial Government of DKI Jakarta, Tresna Werdha Social Institution (PSTW) Budi Mulia 3. The results of this study indicate that the population and health services provided by PSTW BM 3 have fulfilled service facilities quite well in terms of Tangible, Dementia elderly get convenience in the process of obtaining a Population Identification Number (NIK) and KTP-El even though it is scheduled once a year. Reliability is quite good in terms of timeliness, Responsiveness The services provided are good, supported by the intensity of coordination, Assurance of data security is well maintained in privacy so that it is safe, and Emphaty for both Dukcapil and Jamkesda are ready 24 hours in receiving service requests from PSTW BM 3 with a follow-up process on work days.  

BPJS sangat bermanfaat bagi masyarakat salah satunya sebagai pelayanan kesehatan medis di fasilitas kesehatan. Pelayanan kesehatan yang disediakan oleh rumah sakit salah satunya pelayanan rawat jalan. Pelayanan rawat jalan menjadi salah satu pelayanan yang mendapat penilaian secara instan dari pasien, sehingga kepuasan pasien akan langsung dirasakan saat itu juga. Penelitian ini bertujuan untuk mengetahui kepuasan pasien BPJS terhadap pelayanan rawat jalan. Desain penelitian ini deskriptif kuantitatif untuk mengetahui gambaran 5 dimensi yaitu responsivines, reliability, assurance, tangible, dan empathy. Pengambilan sampel menggunakan teknik Simple Random Sampling dengan 100 responden. Pengumpulan data menggunakan lembar kuesioner. Hasil penelitian yang didapatkan ini menunjukkan nilai kepuasan baik dengan jumlah responden 89 dan Kepuasan cukup dengan jumlah 11 responden dari 100 sampel yang ditentukan. Hasil penelitian pada 5 dimensi yaitu tangible terdapat 93 responden berkepuasan baik dan 7 responden berkepuasan cukup, pada reliability terdapat 92 responden berkepuasan baik dan 8 responden berkepuasan cukup, pada ketanggapan terdapat 91 responden berkepuasan baik dan 9 responden yang berkepuasan cukup, pada asuransi jaminan terdapat 96 responden berkepuasan baik dan 4 responden berkepuasan cukup, pada empaty terdapat 94 responden berkepuasan baik dan 6 responden berkepuasan cukup. Kesimpulannya kepuasan baik ini didapatkan dari pelayanan baik dan maksimal yang telah diberikan oleh para tenaga keshatan sehingga pasien BPJS merasa puas terhadap pelayanan yang ada.    

Institute of Business and Informatics STIKOM Surabaya is one of the private universities in Surabaya. STIKOM Surabaya has two faculties namely Faculty of Technology and Informatics, and Faculty of Economics and Business. Faculty of Technology and Informatics has several departments. They are S1 Information System, S1 Computer System, S1 Visual Communication Design, Graphic Design S1, Multimedia Computer DIV, and DIII Informatics Management, while Faculty of Economics and Business has three departments. They are: S1 Management Department, S1 Accounting Department, and DIII Computerized Office and Secretarial Department

Penelitian ini dilakukan untuk mengetahui pengaruh pelayanan kantor Pos terhadap kepuasan penerima bantuan langsung tunai di Kota Langsa. Dalam Penelitian ini penulis mengambil data dari Gampong Batee Puteh sebagai salah satu gampong yang menerima bantuan langsung tunai dari pemerintah. Data yang diperoleh berasal dari  responden yaitu masyarakat gampong Batee Puteh. Alat analisis yang digunakan yaitu statistik deskriptif. Adapun pengaruh pelayanan pelayanan kantor Pos terhadap kepuasan masyarakat penerima bantuan langsung tunai di Kota Langsa peneliti memperoleh hasil Dari hasil analisis Dari hasil uji T, menunjukkan bahwa variabel tangibel tidak memiliki pengaruh yang signifikan terhadap kepuasan penerima bantuan langsung tunai di  Kantor POS Langsa Cabang Langsa. Sedangkan variabel Reliability (X2), responsivines (X3), dan Assurance (X4)  Emphaty (X5) memiliki pengaruh yang signifikan terhadap kepuasan penerima bantuan BLT Kantor POS Langsa Cabang Langsa. Dari ketiga variabel yang signifikan tersebut, variabel Assurance mempunyai pengaruh dominan terhadap kepuasan penerima bantuan BLT Kantor POS Langsa Cabang Langsa.uji F terdapat pengaruh yang positif dan signifikan secara serempak antara variabel tangible (X1), Reliability (X2), responsivines (X3), Assurance (X4) dan Emphaty (X5) sebagai dimensi kualitas pelayanan terhadap kepuasan penerima bantuan langsung tunai Kantor POS Langsa Cabang Langsa.    

Sebagai salah satu Lembaga Negara yang memberikan pelayanan kepada masyarakat, Samsat Kabupaten Lamongan selalu berupaya untuk memberikan pelayanan yang baik kepada masyarakat. Salah satu misi utama Samsat Kabupaten Lamongan adalah memberikan pelayanan publik kepada masyarakat dalam pembayaran pajak kendaraan bermotor. Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan terhadap kepusan wajib pajak kendaraan bermotor. Penelitian ini menggunakan metode ex post facto dan menggunakan pendekatan kuantitatif dengan teknik statistik. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan (X) yang meliputi variabel tangibles, reliability, responsiveness, assurance dan empathy terhadap kepuasan wajib pajak kendaraan bermotor (Y). Populasi penelitian ini adalah wajib pajak kendaraan bermotor Kabupaten Lamongan yang terdaftar di Samsat Lamongan. Melalui  kuesioner  serta  teknik  pengumpulan  data  Accidental  Sampling dengan sampel yang berjumlah 100 wajib pajak kendaraan bermotor di Kabupaten Lamongan. Dalam pengujian hipotesisnya, peneliti menggunakan analisis regresi berganda dan diolah  melalui  pengujian  yang  dilakukan  pada software  SPSS  26.  Hasil  penelitian menunjukkan  bahwa  kualitas  pelayanan berpengaruh  positif  dan signifikan terhadap kepuasan wajib pajak kendaraan bermotor di Kabupaten Lamongan.

This Community Service Program (PkM) was motivated by the suboptimal organizational governance and tourism service management at Bahtera Beach. The main issues included limited managerial capacity among local tourism managers, the absence of clear service standards, and weak coordination among local tourism stakeholders. This program aimed to strengthen institutional capacity, improve the quality of visitor services, and promote more participatory and sustainable destination governance. The program applied a participatory approach consisting of problem identification, joint planning, training on tourism service management, development of basic service standards, and field mentoring. The beneficiaries were local tourism management groups and community members directly involved in tourism services at Bahtera Beach. The results indicate improved understanding among managers regarding structured organizational governance and service management. Clearer task distribution, the implementation of basic service standards for visitors, and increased awareness of cleanliness and visitor comfort were observed as tangible improvements. In addition, the emergence of local leaders who actively coordinate service activities and support program sustainability became an important outcome. Overall, this program contributed to strengthening institutional capacity and enhancing the quality of the tourism experience at Bahtera Beach.

The development of the era, which has experienced many changes from time to time, does not necessarily change the heritage that exists in the lives of people in Indonesia. The evolution of generation does not cause changes to the legacy system that exists in Indonesia. In the Civil Code, there are 3 principles that describe heirs who are entitled to and can obtain inheritance distribution according to the Civil Code inheritance system. The legacy of the heir can not only be in the form of valuable assets, but can also be tangible objects, intangible objects or just a testamentary message conveyed. In life in society, the division of inheritance creates conflict between families which causes the division of one family. In dealing with inheritance problems that will cause conflict between families, the government allows lawsuits related to this inheritance. The Civil Code regulates the principles governing heirs, namely the personal principle, the bilateral principle and the principle of equalization. In addition to regulating these 3 principles, the Civil Code also regulates the elements included in the law of inheritance, namely there are heirs, heirs and also inherited assets as assets that will be delegated by the heir to the heirs. Heirs are also classified into 4 groups, namely Group I, Group II, Group III, and group 4. In addition, the Civil Code also regulates the absolute share of assets in inheritance. This research will use a normative legal research method that uses literature review as an effort to find the required data. Reviewing legal documents that focus on Legislation.