Manajemen Kualitas Pelayanan Nilai Dan Loyalitas Pelanggan : Suatu Kajian Literatur

Edi Irawan
Journal Economic Excellence Ibnu Sina 📅 2023 Vol 1, No 4 🔗 DOI: 10.59841/excellence.v1i4.498
Abstract
This article aims to review and attempt to inform about the concept of service quality management, value and customer loyalty. The research method used is qualitative and literature studies or library research. Based on the results of the discussion above, it can be concluded theoretically that to understand value service quality management and customer loyalty management requires several important things, namely a). For service quality management the values that need to be considered are: Tangible, Reliability, Responsiveness, Assurance and Empathy, b). For loyalty management that needs to be considered, namely: Becoming a regular customer, Buying between product lines, Referring to others and Commitment to the company.
Keywords
Service Quality Value; Customer Loyalty
How to Cite

Edi Irawan (2023). Manajemen Kualitas Pelayanan Nilai Dan Loyalitas Pelanggan : Suatu Kajian Literatur. Journal Economic Excellence Ibnu Sina, 1(4). https://doi.org/10.59841/excellence.v1i4.498

Edi Irawan, "Manajemen Kualitas Pelayanan Nilai Dan Loyalitas Pelanggan : Suatu Kajian Literatur," Journal Economic Excellence Ibnu Sina, vol. 1, no. 4, 2023.

Edi Irawan. "Manajemen Kualitas Pelayanan Nilai Dan Loyalitas Pelanggan : Suatu Kajian Literatur." Journal Economic Excellence Ibnu Sina, vol. 1, no. 4, 2023.

Edi Irawan. "Manajemen Kualitas Pelayanan Nilai Dan Loyalitas Pelanggan : Suatu Kajian Literatur." Journal Economic Excellence Ibnu Sina 1, no. 4 (2023).

Edi Irawan (2023) 'Manajemen Kualitas Pelayanan Nilai Dan Loyalitas Pelanggan : Suatu Kajian Literatur', Journal Economic Excellence Ibnu Sina, 1(4). doi: 10.59841/excellence.v1i4.498.

Edi Irawan. Manajemen Kualitas Pelayanan Nilai Dan Loyalitas Pelanggan : Suatu Kajian Literatur. Journal Economic Excellence Ibnu Sina. 2023;1(4).

Artikel Terkait

Analisis Pengaruh Rate dari Penetapan Harga Lelang Objek Jaminan Gadai di PT Pegadaian Syariah Banda Aceh terhadap Kepuasan Nasabah Debitur

Havna Havna; Syamira Balqis; Muhammad Fitrah Insani

Pengaruh Gini Ratio dan Indeks Pembangunan Manusia terhadap Kemiskinan

Okta Aking Dwi Padmono

Pengaruh Indepedensi, Pengalaman Audit, dan Keahlian Profesional Auditor terhadap Kualitas Audit

Dita Dwi Ariyanti; Reni Farwitawati

Pengaruh Lingkungan Kerja dan Disiplin Kerja terhadap Kinerja Karyawan di Balai Penjaminan Mutu Pendidikan DKI Jakarta

Andri Prana Joni; Syahrial Addin; Yulia Mujiaty

Pengaruh Profitabilitas, Likuiditas, Leverage, Dan Pertumbuhan Perusahaan Terhadap Nilai Perusahaan

Shela Nurhaliza; Desy Mariani

Peran Board of Director pada Praktik Earnings Manajemen di Perbankan Syariah

Rahmat Fajar Ramdani
Tren Sitasi Jurnal