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The primary issues in this thesis are the causes of siri polygamy, the effects it has on siri polygamous families, and how Tanah Datar Regency has dealt with siri polygamy. The purpose of this study is to investigate and elucidate the causes of siri polygamy in Tanah Datar Regency, as well as the effects and solutions related to this phenomenon. The study's findings indicate that: 1) There are frequent arguments between husband and wife, the husband feels capable, and it is customary to follow ancient customs. The second wife-to-be has not processed the previous husband's death certificate. The husband is worried and does not get permission from the first wife. 2) Siri polygamy has negative effects on children, spouses are unjust and insufficient in allocating their income, spouses are uncaring and hardly return home, wives feel betrayed, and marriages are not legally binding in Tanah Datar Regency. 3) Tanah Datar Regency's resolution of siri polygamy, Out of the five data sets, two had amicably (non-litigation) resolved their issues, with both families and the mother present. None of the data sets were settled in court. Regarding unregistered polygamous weddings, the local Nagari administration has not issued any particular regulations. 4) Unregistered polygamous marriages are regarded under Islamic family law as having no legal significance, with the children being entrusted to the mother and the woman having no rights to assert in the event of a divorce or inheritance. Islamic law permits polygamy as long as certain requirements are met, such as the need that it be done properly and with no more than four partners. In addition, the law and KHI stipulate that the woman cannot have children, has an irreversible illness, or is disabled. The husband also needs the consent of the first wife. There is also an assurance that the husband would be able to fairly provide for his wife and kids.      

Background: Homecare is recovery, independence, fulfilling basic needs,choose the treatment nedded are called homecare, influences the success of health development. In overcoming health problems, health workers must be able to increase their professionalism in carrying out their duties to provide the best and highest quality services, so that patients and family members feel satisfied as measured by the factors. Purpose: This literature review research aims to find out how the quality of homecare service programs influences the level of patient satisfaction. Methods: There were 14 journals used in the literature review. Journal searches are carried out through Four databases : Google Scholar, Crossref, ProQuest, Emerald Insight.Results: Literature analysis shows that, there is a relationship between reliability, responsiveness, assurance, emphaty and tangible with the level of patient satisfaction.Conclusion: The quality of home services is influenced by several factors, the focus of quality measurement in Indonesia and several countries is similar. In other countries, quality seen in the nursing process, staff skills are called assurance. Quality is conceptualized as a continuous process, coordination of professional groups, prioritizing patient safety standards is called tangible, timeliness called responsiveness. In Indonesian quality is measured in five factors are tangible, responsiveness, reliability, assurance and empathy. These factors are most related to patient satisfaction in homecare services.

This study aims to analyze juridically the use of the company's shares as an object of fiduciary guarantee in Batam City. The background of this research is rooted in the need for a deep understanding of the effectiveness and security of the company's shares used as fiduciary guarantees, as well as their influence on legal certainty and local economic stability. In Indonesia, the use of shares as fiduciary guarantees is regulated by Law Number 42 of 1999 concerning Fiduciary Guarantees and Law Number 40 of 2007 concerning Limited Liability Companies, but the implementation of this law in the field often encounters various obstacles, especially in Batam City which is a strategic business center. This study uses a qualitative method with a document study approach, in- depth interviews, and field observations to collect data. The subject of this study involves notaries, fiduciary guarantee registration officials, investors, and business actors in Batam. The results of the study show that there are several significant obstacles in the implementation of the use of shares as an object of fiduciary guarantee, which include procedural complexity, variations in notary practices, and limited administrative infrastructure. Despite this, stocks are still a trusted and used instrument because of their liquidity and economic value. Based on these findings, suggestions include expanding education and training for notaries to improve understanding and thoroughness in the fiduciary guarantee administration process. The Batam City Government is advised to update and simplify related regulations to support efficiency and legal certainty. In addition, investments in information technology are needed to modernize the registration and document handling processes, which can increase the transparency and speed of the fiduciary assurance process.

A land certificate is legal and very important proof of land ownership. Therefore, people need to look after and maintain it well. However, there are still cases where the certificate is lost, so the land owner needs to make an application to obtain a replacement certificate at the local National Land Agency. In the certificate replacement process, there are several obstacles, such as the high costs for publication in the mass media, the length of bureaucracy that the applicant must go through, the long time required to complete the service, and the large number of documents that the applicant must submit.  This research aims to evaluate the quality of service in the process of issuing replacement certificates at the Blitar City National Land Agency and identify the obstacles faced in this process. This research uses qualitative methods whose results will be processed into descriptive data. The data collected includes primary data obtained from interviews and observations, as well as secondary data obtained from literature reviews. The data collection process was carried out through interviews, direct observation and documentation. The results of this research are based on a series of analysis processes from interview data, observation and documentation, showing that the quality of replacement certificate issuance services at the Blitar City National Land Agency is good. Judging from the five indicators of service quality used, namely  Tangibles,  Reliability, Responsiveness, Assurance and  Empathy. There are obstacles faced, namely the occurrence of errors in the KKP system which is used to process all types of services, obstacles in making the oath agenda schedule which can hinder the completion of services    

Quality Management has been known since four thousand years ago, when the ancient Egyptians measured the dimensions of the stones used to build the pyramids. In modern times, quality management activities have developed through several activities, namely inspection, quality control, quality assurance, quality management and integrated quality management. The problem currently occurring at Bir Pletok Bang Udin UMKM in quality management is that they do not know the right composition to increase quality and do not know the standard level of factors used, so the author has carried out quality improvements in product manufacture. This research uses the DMAIC cycle (Define, Measure, Analyze, Improve and Control) with the Taguchi method for quality improvement. The aim of this research is to combine the DMAIC cycle with the Taguchi method to improve the taste quality of beer pletok drinks. The results of this research are that there is a significant change in the DPMO value and sigma value, before the DPMO improvement was 614.092 and the sigma value was 1.21, this value was relatively low, after the improvement the DPMO value became 32, this proves that the number of defects has decreased and the sigma value has increased to 5.50 This proves that there has been a large increase in process capability, so that the improve phase has proven to be very effective in improving quality and process capability.

K3 Mart is a minimarket that markets various kinds of Korean products and from other countries as well as MSME products with a lifestyle theme. The products marketed at the minimarket are halal products. This research was conducted with the aim of finding out the quality of service provided by employee staff to consumers based on the consumer's experience after visiting. This research is qualitative research with a focus on analyzing consumer experiences regarding service quality. This research uses descriptive research. The research method used is a qualitative method with interview and observation data collection techniques. The indicators used in this research are physical evidence, reliability, empathy, responsiveness and assurance. The research results show that the five indicators have been well implicated by business owners and staff employees. Even though it is considered quite good, the business owner and staff are still trying to improve the quality of service at K3 Mart Graha Pena.

This research aims to analyze public relations strategies to improve the quality of public administration services through KUBERSERI in Plumpang District. The research method used is a qualitative descriptive method. The data sources used are primary and secondary data sources. Data collection techniques in this research are interviews, observation and documentation. Data analysis in this research includes data collection, data reduction, data presentation, and drawing conclusions. The theoretical basis used in this research is the Cutlip, Center & Broom theory, namely that there are 4 indicators of public relations strategy, including fact finding (situation analysis), planning, action and communication (action and communication), and evaluation (evaluation). And for service quality variables, a theory is used which consists of 5 indicators, namely tangibles, reliability, responsiveness, assurance and empathy. The results of the research show that Plumpang District has implemented a strategy to improve the quality of administrative services well. Although in general Plumpang District has implemented efforts or strategies to improve the quality of its services, there are still several indicators that need to be improved in order to influence the community's expectations of obtaining quality services in Plumpang District.  

The Drug Information Service is an activity conducted by pharmacists to provide patients with information about medications, including dosage, dosage form, administration route, safety of use, side effects, and drug interactions. This service is crucial for patients, particularly those lacking detailed information about their prescribed medications. This study aimed to assess the level of satisfaction with drug information services among outpatient patients with BPJS and non-BPJS insurance at the Pharmacy Department of Dr. Moewardi Regional Public Hospital. The research adopted a quantitative approach with a cross-sectional design. Data collection was conducted using a questionnaire with 100 respondents. The findings of the study indicated that across 5 dimensions of satisfaction, the distribution of respondent answers regarding satisfaction with drug information services at the Outpatient Pharmacy of Dr. Moewardi Regional Public Hospital showed the following: reliability dimension 67.85% in the category of fairly satisfied, responsiveness dimension 63.20% in the category of fairly satisfied, assurance dimension 66.33% in the category of fairly satisfied, empathy dimension 68.52% in the category of fairly satisfied, and tangibles dimension 63.7% in the category of fairly satisfied. BPJS prescription type received a satisfaction percentage of 66.20%, while non-BPJS received 64.74%. In conclusion, the overall satisfaction level with drug information services at the Outpatient Pharmacy of Dr. Moewardi Regional Public Hospital could be categorized as fairly satisfied.    

Passport services at the Class 1 Non TPI Immigration Office in Pemalang, Central Java are oriented towards public satisfaction by not abandoning the principles of excellent service, which include: simplicity, clarity, certainty of time, accuracy, security, responsibility, completeness of facilities and infrastructure, convenience access, discipline, politeness and friendliness, as well as comfort. As well as having standards, namely: legal basis, requirements, systems, mechanisms, procedures, settlement period, costs/tariffs, service products, facilities and infrastructure, implementing competence, internal supervision, complaint handling , suggestions, input, number of implementers, service guarantees that provide certainty of time, security and safety guarantees, as well as evaluation of implementer performance.The purpose of this research is to evaluate the level of service provided by the Class 1 Non TPI Immigration Office, Pemalang, Central Java in making passports. This research uses observation, documentation and interviews as data collection methods, with a qualitative descriptive approach.The results show that the Central Java Non-TPI Class 1 Immigration Office in Pemalang usually offers competent passport issuance services. This conclusion is based on an assessment of service quality elements such as dependability, responsiveness, assurance, empathy, and concrete evidence. However, the report also identified a number of challenges, such as staff shortages and a lack of facilities and equipment.The Class 1 Non TPI Immigration Office in Pemalang, Central Java must take a number of steps to improve the quality of its services. These include increasing the number of employees, training to improve human resource capabilities, improving and completing facilities and infrastructure, as well as increasing community collaboration and communication. The office's goal in implementing these changes is to provide services that are faster, easier, and more acceptable to the community.

The learning process of students can be assessed through evaluation methods. The purpose of this evaluation is to assess learning outcomes as well as to evaluate the learning process. The concept of learning evaluation involves the control, assurance, and establishment of learning quality for all components at various levels and pathways of education, which is the responsibility of educational management. Assessment is the process of using various methods and tools to collect information about specific learning outcomes. Measurement, in English, refers to an action taken to adjust something. The basic way of measuring is by comparing something to a certain standard. Educators provide a series of tasks or questions to students to gauge their understanding and reach an agreement between students and teachers regarding the taught material, in line with current learning objectives, commonly referred to as tests. Therefore, it can be concluded from the table that tests are a benchmark for success in delivering education through educational assessment.

Satisfying excellent service will definitely have an impact on achieving a standard value of satisfaction for patients or service recipients. Patient satisfaction is the best assessment of the description of the diversity of service quality received by patients. This research was conducted with the aim of knowing the relationship between service quality and patient satisfaction at the general polyclinic at the Mamburungan Health Center, Tarakan City, by applying the RATER concept, namely responsiveness, assurance, tangible, empathy, and reliability. This research is descriptive quantitative using the Cross Sectional Study method conducted on 165 respondents, using a questionnaire, with the result that the quality of service is good, and patient satisfaction at the Mamburungan Health Center is satisfied. The results of the data analysis test Rho Spearman's P value (Sig. (2-tailed) 0.00 and α 0.05 which proves that there is a significant relationship between service quality and patient satisfaction in the general polyclinic at the Mamburungan Health Center, Tarakan City. It is hoped that the Mamburungan Public Health Center can further improve quality services by creating separate examination rooms so that patient privacy can be better maintained, not combining multiple services so that patient privacy and comfort can be increased, and building cleanliness, service rooms, tidiness, and the appearance of officers so that they can be further improved so that maximum patient satisfaction can be achieved.  

This study aims to analyze the effect of service quality and brand image on customer satisfaction at Honda AHASS   Semarang. Data was collected through a survey of 45 respondents who are customers of Honda AHASS   Semarang. The data analysis technique used is product moment analysis and multiple correlation. The results showed that service quality and brand image together had a significant effect on customer satisfaction. Service quality has a greater influence than brand image. The dimension of service quality that has the most influence on customer satisfaction is the reliability dimension, then the dimensions of responsiveness, assurance, empathy, and finally the caring dimension. The implication of this research is that Honda AHASS in Semarang needs to continue to improve its service quality, especially in the dimensions of reliability, responsiveness, assurance, empathy, and care. In addition, Honda AHASS in Semarang also needs to maintain its brand image to remain positive in the eyes of consumers.

Digital transformation in the public transportation sector is part of the national development priority agenda aimed at improving service quality and operational efficiency. This study aims to analyze the implementation of cashless payment-based digital transformation in public transportation policy on the Suroboyo Bus in Surabaya, analyze service quality based on SERVQUAL dimensions, identify supporting and inhibiting factors for implementation, and evaluate the success and shortcomings of the policy. This research uses a qualitative approach with a descriptive research type. The results show that the implementation of cashless payment on the Suroboyo Bus has been running well since 2018, with four main payment methods: QRIS, e-money cards, plastic waste contributions, and the Child Identity Card (KIA). QRIS has become the dominant payment method with a 48% share in 2025. Service quality based on SERVQUAL dimensions shows good results in the aspects of tangibles, reliability, and responsiveness, but still requires improvement in the dimensions of assurance and empathy. Supporting factors for implementation include government commitment, the availability of regulations (Perwali No. 22 of 2023)., adequate infrastructure, and support from digital payment service providers. Inhibiting factors include limited digital literacy, internet network disruptions, limited economic access, and lack of socialization. The success of the policy is reflected in increased operational efficiency, financial transparency, and a rise in the number of users from 1.2 million (2019). to 3.5 million (2025). Shortcomings of the policy include the digital gap for vulnerable groups, dependence on internet networks, and a decrease in participation in the plastic waste payment program from 25% (2023). to 12% (2025).

This research aims to determine the relationship between perceived workload and job satisfaction among PT. X. This research was conducted with a quantitative approach using correlational research. The population in this study were all permanent employees in the Quality Assurance & Quality Control (QAQC) Division of PT.X. Data collection in this research used product moment correlation. Based on the results of data analysis, there is a significant relationship between workload with job satisfaction whose correlation coefficient is -0.402 with a significant relationship of p=0.001. Negative values indicate an inverse relationship between two variables. The higher the perceived workload, the higher the workload the lower the job satisfaction of employees, and vice versa.

Management Information System (MIS) is an important tool for companies to manage information and support business processes. However, there are still many companies that have not utilized SIM optimally to improve customer service. This research uses a qualitative case study method to collect data. This research examines the role of Management Information Systems (MIS) in improving customer service quality, building customer loyalty, and achieving competitive advantage in the digital era. The findings show that SIM plays an important role in improving the five dimensions of customer service quality, namely reliability, responsiveness, assurance, empathy, and form. SIM is also proven to help build customer loyalty through increased satisfaction, trust, and commitment. In addition, SIM can help companies achieve a competitive advantage by increasing customer retention, attracting new customers, and improving the company's image.      

Organisational culture and work environment are important things in companies in developing the performance of their employees, including PT companies. Prudential Life Assurance. The purpose of this research is to determine the influence of organisational culture and work environment on the work performance of employees of the Client Relations Centre department of the Business Partner Relations unit of PT. Prudential Life Assurance. The population of this study was 70 employees of the Business Partner Relations unit of PT. Prudential Life Assurance. The sampling technique used was purposive sampling. From this technique, a sample of 60 was obtained. The research design was a quantitative method. Data was collected by questionnaires sent to employees. Data processing includes validity, reliability, classical assumption tests, partial tests (t), and simultaneous tests (F). The results show that the questionnaire items are valid, reliable, and free from econometrics. Partially, organisational culture has a significant effect on employee performance with a sig result of 0.000 <0x7E> 0.05 and a calculated t value of 3.771 > 2.0274. The work environment has a significant effect on employee performance with a sig result of 0.000 <0x7E> 0.05 and a calculated t value of 4.207 > 2.0274. Simultaneously, organisational culture and the work environment have a significant and positive effect on employee performance, with a sig result of 0.000 <0x7E> 0.05 and a calculated f value of 17.049 > f table 3.16.

Health BPJS program aims to provide assurance of social protection and welfare for all Indonesian people. One of the problems that patients who use BPJS often face is the problem of Health BPJS services in the field, namely cases of refusal of patients participating in Health BPJS to get an examination room by the hospital. The need for legal protection in obtaining health services, which aims to ensure legal certainty obtained by patients that patients avoid losses when receiving health services that should be provided properly and optimally by health workers. This study aimed to identify and analyze the legal protection of patients who used Health BPJS in hospitals. This study used a normative juridical approach. The result showed that there were two kinds of legal protection for Health BPJS participants in health services, namely preventive and repressive legal protection.  

The aim of this research is to determine the influence of the five dimensions of service quality on patient satisfaction, both partially and simultaneously. And to find out which variables have the most dominant influence on satisfaction. The research was conducted at the Outpatient Health Center Kepanjenkidul Blitar. The method used in this research is quantitative. The independent variables in this research are Tangible, Emphaty, Responsiveness, Reability, and Assurance. The dependent variable is patient satisfaction. The analysis method used is Multiple Linear Regression and uses SPSS version 20 for Windows statistical analysis tools. The results found that all variables had a positive and significant influence, both partially and simultaneously. The Empathy variable is the variable that has the dominant influence on satisfaction.

This study aims to explore the relationship between the quality of antenatal care (ANC) services and the satisfaction levels of pregnant women at the Kuta Raja Community Health Center, Banda Aceh. This relationship is pivotal in understanding how service quality impacts maternal satisfaction and, ultimately, maternal health outcomes. Maternal Mortality Rate (MMR) is defined as the number of mothers who die during postpartum, pregnancy, and childbirth. High MMR is often attributed to a lack of awareness and infrequent ANC visits. In 2023, only 86.25% of pregnant women attended ANC services, falling short of the 93% target. Initial observations indicated that 60% of the attendees were dissatisfied with the ANC services at the Kuta Raja Community Health Center. This analytical survey, employing a cross-sectional design, was conducted at the Kuta Raja Community Health Center. The study population included 93 pregnant women, all of whom were surveyed using a total sampling technique. Data were analyzed using univariate and bivariate analyses, with the chi-square test employed for bivariate analysis. The study found that certain quality dimensions of ANC services—responsiveness (p < 0.001), assurance (p < 0.005), empathy (p < 0.005), and tangibility (p < 0.001)—were significantly related to the satisfaction levels of pregnant women. However, reliability (p > 0.05) showed no significant relationship with satisfaction. There is a significant relationship between the responsiveness, assurance, empathy, and tangibility of ANC services and the satisfaction levels of pregnant women at the Kuta Raja Community Health Center. Conversely, reliability did not show a significant correlation with satisfaction. To improve maternal satisfaction and health outcomes, it is recommended that pregnant women regularly attend ANC services and that efforts be made to enhance the quality dimensions that impact satisfaction.

Legal metrology has the role of providing assurance of the correctness of measurement results and legal certainty in the process of trade transactions that use Measuring, Measuring, Weighing, and Equipment (UTTP) tools for determining quantities as a basis for determining the price of goods and services.  The implementation of legal metrology activities to ensure the correctness of measurement results is regulated in Law Number 2 of 1981 concerning Legal Metrology which aims to protect the public interest / consumers through guaranteeing the correctness of measurement results as well as order and legal certainty in the use of units of measure, unit standards, measurement methods and measuring, measuring, weighing and weighing equipment. Therefore, a study was conducted entitled Risk Analysis of OHS Hazards in the Facilitation of Tera / Retest Work and Repair of Mechanical Non-Automatic Scales (TBOM) Using the JSA and HIRARC Methods with a case study of the Tera Tera Retest Facilitation work at BSML Regional IV. Testing is done manually using scales up to 150 kg to ensure the correctness of the measurements. With the high risk experienced in testing and repair, risk mitigation is carried out with the HIRARC method with the results of 3 Medium Risk (medium risk) down to none, as well as 5 Low Risk (light risk) to 11 Very Low Risk to 11 risks from the initial 6 risks in the Tera Tera Re-facilitation of the Tera Session in the Market.