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Analisis Pengaruh Customer Relationship Management (CRM) Terhadap Customer Satisfaction dan Customer Loyalty : Studi Pada Pengguna Dompet Digital Go-Pay Di Pekalongan
Jurnal Bisnis Inovatif dan Digital
Vol 1
, No 4
(2024)
This research aims to determine the effect of Customer Relationship Management (CRM) on Customer Satisfaction and Customer Loyalty on the Gopay e-wallet in Pekalongan and its surroundings. This type of research is quantitative with a purposive sampling technique using a questionnaire distributed to 50 Gopay users in Pekalongan and surrounding areas. This research uses multiple regression analysis methods, classical assumption tests, t tests, and R2 square tests, using SPSS V.20. Partial test res...
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Variabel Mediasi : Suatu Tinjauan Pengaruh Kualitas Layanan, Customer Experience, dan Kepercayaan terhadap Loyalitas dengan Kepuasan di Puskesmas Berbah Kabupaten Sleman
Jurnal Manajemen Kewirausahaan dan Teknologi
Vol 1
, No 4
(2024)
This research entitle of " Mediating Variables: A Review of the Influence of Service Quality, Customer Experience, and Trust on Loyalty and Satisfaction at the Berbah Public Health Center, Sleman Regency ". The purpose of this study is to find and analyze the influence of service quality, customer experience and trust on loyalty with satisfaction as a mediation variable. To research it uses purposive sampling and accidental sampling of 100 respondents. The tests on this study were conducted with...
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Tinjauan Pengaruh Store Atmosphere, Experiental Marketing dan Persepsi Nilai Terhadap Loyalitas Konsumen dengan Kepuasan Konsumen Sebagai Variabel Intervening: Studi Kasus pada Teman Semeja Coffee & Space Pekalongan
Jurnal Bisnis Kreatif dan Inovatif
Vol 1
, No 4
(2024)
This research, titled "OVERVIEW OF THE INFLUENCE OF STORE ATMOSPHERE, EXPERIENTIAL MARKETING, AND VALUE PERCEPTIONS ON CONSUMER LOYALTY WITH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE" (Case Study at Teman Semeja Coffee & Space Pekalongan), aims to analyze the effects of store atmosphere, experiential marketing, and perceived value on consumer loyalty, with customer satisfaction as an intervening variable. Data were collected through questionnaires from a sample of 100 respondents usin...
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Pengaruh Literasi Keuangan dalam Pengelolaan Keuangan: Menguji Efek Pendapatan Sebagai Moderasi
Rengga Madya Pranata
; Asep Jamaludin
; Ery Rosmawati
; Aditya Duta Pangestu
; Berliana Ananda Kutaningtyas
Jurnal Manajemen Riset Inovasi
Vol 2
, No 4
(2024)
Financial management is a key aspect in achieving financial well-being of the community. However, the level of financial literacy in Indonesia is still low, requiring education and development of financial literacy to reduce ineffective financial decisions. The Financial Services Authority (OJK) and Universitas Gadjah Mada (UGM) are actively encouraging the improvement of financial literacy, with a focus on education, national campaigns, strengthening infrastructure, and developing affordable fi...
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Dynamics of Access to Justice for Marginalized Communities in Urban Green Space Utilization Conflicts During Ongoing Social and Environmental Transitions
International Journal of Law and Civil Affairs
Vol 1
, No 3
(2024)
Urban green-space conflicts have emerged as a significant challenge for marginalized communities, exacerbating existing social and environmental inequalities in cities undergoing rapid urbanization and environmental transitions. This study explores the dynamics of access to justice for marginalized groups in the context of urban green-space conflicts, focusing on the barriers they face and the enabling factors that improve their ability to access legal remedies. Through a socio-legal research de...
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Sanksi Pidana terhadap Pelaku Tindak Pidana Pembuangan Limbah Bahan Berbahaya dan Beracun (B3) tanpa Ijin di Kabupaten Purwakarta
Jurnal Riset Ilmu Hukum, Sosial dan Politik
Vol 1
, No 4
(2024)
B3 waste is the residue of a business activity that contains hazardous or toxic materials due to chemical concentrations, properties and amounts that are harmful to human health and can damage the environment if not managed properly. In Karawang Regency, it is alleged that there is a criminal act of disposing of hazardous and toxic waste (B3) without a permit so that it endangers human health and damages the environment. B3) Without a Permit in Purwakarta Regency
The method used in this research...
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The Influence of Organizational Citizenship Behavior, Organizational Commitment, and Organizational Culture on Production Employee Performance with Job Satisfaction as an Intervening Variable: (Case Study at PT. Casuarina Harnessindo Pemalang)
International Journal of Management
Vol 1
, No 4
(2024)
This research is entitled "The Influence of Organizational Citizenship Behavior, Organizational Commitment and Organizational Culture on the Performance of Production Employees with Job Satisfaction as an Intervening Variable (Case Study at PT. Casuarina Harnessido Pemalang)". The purpose of this study was to determine the effect of Organizational Citizenship Behavior, organizational commitment and Organizational Culture on the Performance of Production Employees with Job Satisfaction as an Inte...
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Penyuluhan Membumikan Kesadaran Anti Bullying dalam Perspektif Profil Pelajar Pancasila di Desa Sukorejo Kabupaten Pemalang
Nusantara Mengabdi Kepada Negeri
Vol 1
, No 3
(2024)
Bullying behavior or actions that occur among adolescents have a negative impact on victims and society. Teenagers tend to behave aggressively by bullying others, so that the victim is very intimidated, even greatly affecting the victim's physical and psychological health. The lack of awareness of students, parents, teachers and even the community makes this bullying action increase, so it is necessary to conduct socialization to increase anti-bullying awareness by applying the Pancasila student...
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Motivasi Peserta Outbound Dalam Mengikuti Kegiatan Olahraga Rekreasi Di TSOT (The Survival Outbound Team) Pasuruan
Lulus Endira Fisnaviola Rengganis
; Pudjijuniarto Pudjijuniarto
; Ratna Candra Dewi
; Muhammad Dzul Fikri
Jurnal Publikasi Ilmu Psikologi.
Vol 2
, No 2
(2024)
Motivation plays an important role in directing one's behavior in carrying out activities. The existence of motivation can arouse a person's enthusiasm to increase commitment to practice, with the aim of achieving the best results and fulfilling their own desires. The purpose of this study was to determine the level of motivation of participants in participating in recreational sports activities at TSOT Outbound. This study uses descriptive research with survey methods. In this study, researcher...
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Peran Insentif, Adversity Quotient, Dan Feedback terhadap Kinerja Pengemudi Gojek Di Kota Semarang
Jurnal Ilmiah Serat Acitya
Vol 13
, No 1
(2024)
Teknologi telah menjadi bagian yang tidak bisa dipisahkan dalam kehidupan manusia, bahkan pada usaha dibidang jasa transportasi juga sudah memanfaatkan teknologi yaitu dengan transportasi online seperti Gojek dalam pelayanannya. Penelitian ini bertujuan untuk mengetahui pengaruh insentif, adversity quotient dan feedback terhadap kinerja pengemudi gojek di kota Semarang. Populasi dalam penelitian ini yaitu seluruh pengemudi gojek di kota Semarang dengan sampel penelitian menggunakan teknik non pr...
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