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Hubungan Kualitas Layanan Elektronik dan Kualitas Informasi Aplikasi Halodoc Terhadap Kepuasan pada Pengguna
Fadia Eka Septiawati
; Puteri Fannya
; M. Fuad Iqbal
; Lily Widjaja
Jurnal Kesehatan dan Kedokteran
Vol 1
, No 4
(2024)
User satisfaction with the Halodoc application is measured by meeting user needs. The halodoc application is a health application which has many features and uses, one of which is that patients can chat and communicate with specialist doctors who are experienced in their respective fields. This research aims to determine the relationship between the quality of electronic services and the quality of the Halodoc application information on user satisfaction. Researchers also use the DeLone and McLe...
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Tinjauan Sistem Pendaftaran Rawat Jalan di Puskesmas Kelurahan Klender Tahun 2023
Rizky Alfiansyah
; Puteri Fannya
; Daniel Happy Putra
; Laela Indawati
Jurnal ilmu Kesehatan Umum
Vol 2
, No 4
(2024)
Puskesmas is a functional health organization as well as a center for community health development. The Klender urban health center currently uses an online registration system and offline registration. This study aims to determine the online and offline outpatient registration system at the Klender Village Community Health Center in 2023. This research is a qualitative research. In this study, researchers directly observed the process of outpatient registration. Retrieval of research data is do...
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Analisis Faktor Keterlambatan Pengembalian Rekam Medis Rawat Inap Di Rumah Sakit (Literature Review)
Risma Sisni Fadilla
; Puteri Fannya
; Noor Yulia
; Lily Widjaja
Jurnal Kesehatan dan Kedokteran
Vol 1
, No 3
(2024)
Prompt return of patient medical records is an important step in the health records processing workflow. Speed is the key to meeting quality processing standards. The hospital sets a deadline for returning medical records within 2x24 hours after the patient is discharged. Delays can be caused by various factors, which are classified under the 5M management elements: man, materials, machines, methods, and money. The aim of this research is to identify aspects that are the root of the problem in d...
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Identifikasi Penyelenggaraan Rekam Medis Elektronik pada Klinik Penyakit Dalam di RSUD Kembangan
Syahrul Dwi Ramadhani
; Noor Yulia
; Puteri Fannya
; Dina Sonia
Jurnal Ilmu Kesehatan
Vol 1
, No 2
(2024)
The rapid development of information technology has penetrated into various sectors of life, including in the health sector, which has also had an impact on the development of computer-based medical record systems. The purpose of this study was to determine the implementation of Electronic Medical Records at the Internal Medicine Clinic at Kembangan Hospital. The research method uses descriptive methods with qualitative analysis on 10 informants by means of observation and interviews which will...
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Tinjauan Pelaksanaan Pengawasan Sistem Penjajaran Rekam Medis Sesuai Prosedur Di Rumah Sakit Islam Jakarta Cempaka Putih Jakarta Pusat
Muhammad Hafiz Zuhri
; Yati Maryati
; Lily Widjaya
; Puteri Fannya
Jurnal Riset Ilmu Farmasi dan Kesehatan
Vol 2
, No 3
(2024)
Medical record is a document that contains patient identity data, treatment, examination, action, and other services that have been given to patients. In order for medical records to be maintained, supervision is needed in medical records. The purpose of this study was to find out how the oversight of the medical record alignment system with the Standard Operating Procedures at the Jakarta Islamic Hospital Cempaka Putih. This research method uses a descriptive method with qualitative analysis, c...
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Pengaruh Kompetensi PMIK Terhadap Kinerja Petugas Rekam Medis Di Rumah Sakit Angkatan Udara Dr. Esnawan Antariksa
Armila Astiyana Triadi
; Dina Sonia
; Puteri Fannya
; Noor Yulia
Jurnal ilmu Kesehatan Umum
Vol 2
, No 2
(2024)
This research was conducted with the aim of determining the influence of PMIK (Medical Recorder and Health Information) professional competence on the performance of medical record officers at the Dr. Air Force Hospital. Esnawan Antariksa. The research method used is quantitative with inferential analysis. The data collection techniques used were observation, interviews and questionnaires. The sampling technique used a total saturated sampling technique of 14 people. Obtained from 7 PMIK compete...
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Kepuasan Pasien Terhadap Telemedicine Pada Pelayanan Klinik HIV Di Puskesmas Kecamatan Jatinegara
Fathul Baari
; Puteri Fannya
; Lily Widjaya
; Daniel Happy Putra
Jurnal Riset Ilmu Farmasi dan Kesehatan
Vol 2
, No 1
(2024)
Health services are one of the factors that influence the community's health, and the community's recovery, treatment, and nursing are primarily determined by the health institution. With a system that prioritizes user satisfaction and focuses on five variables content, accuracy, format, convenience of use, and timeliness the goal of this study is to ascertain the degree of satisfaction of Telemedicine users utilizing the EUCS model approach to end-user satisfaction. 56 respondents were given a...
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Hubungan Kualitas Sistem, Informasi, Dan Layanan Terhadap Kepuasan Pengguna Sistem Manajemen Informasi Rumah Sakit Di RSUD Kembangan Jakarta
Putri Rafikasani
; Puteri Fannya
; Muniroh Muniroh
; Laela Indawati
Jurnal ilmu Kesehatan Umum
Vol 2
, No 1
(2024)
One of the regional hospitals in Kembangan type D, West Jakarta, is District General Hospital Kembangan. The information management hospital (HMIS) is now used by the District General Hospital Kembangan to provide services.A number of issues exist, such as the fact that the Simrs server is still frequently prone to errors and slow service processes and reporting; data loss occurs when user data is transferred to another unit; insufficient computer resources; and a shortage of human resources to...
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Tingkat Kepuasan Pasien Terhadap SIANTER (Sistem Informasi Antrian Terintegrasi) di UPTD Puskesmas Kresek Kabupaten Tangerang
Fiqih Nurhidayah
; Puteri Fannya
; Laela Indawati
; Dina Sonia
Journal of Educational Innovation and Public Health
Vol 2
, No 1
(2023)
Patient satisfaction is an assessment of whether or not the quality of health services for patients is good. One of the influences on the level of patient satisfaction is the queue, to prevent chaos in the waiting room caused by queues, a queue system is created in a health service. This study aims to determine the level of patient satisfaction with SIANTER (Integrated Queuing Information System) at the Kresek Health Center. The sample in this study amounted to 106 respondents using the Non Prob...
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Tingkat Kepuasan Pasien BPJS Di Tempat Pendaftaran Pasien Rawat Jalan Di Rumah Sakit Hermina Bitung Kabupaten Tanggerang
Angelina Angelina
; Lily Widjaja
; Nanda Aula Rumana
; Puteri Fannya
Journal of Educational Innovation and Public Health
Vol 2
, No 1
(2023)
Patient satisfaction is a factor that can be used as a reference in determining the success of a service program. Patient satisfaction will arise when it is supported by good quality service. There are five dimensional aspects known as service quality (SERVQUAL), reliability, responsiveness, assurance, empathy, and tangible. These five dimensions influence patient satisfaction. This research aims to provide an overview of the level of satisfaction of outpatient BPJS patients at Hermina Bitung Ho...
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