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Menampilkan 1–2 dari 2 artikel
Implementation of Performance Management Based on Deming Model in PT. Bintan Jaya Samudra
Amoi Sarmila
; Angelina Angelina
; Ibra Maulana
; Mita Fharissa Fhutri
; Satriadi Satriadi
International Journal of Management
Vol 2
, No 1
(2025)
This study aims to describe and analyze the implementation of Deming Model-based performance management (PDCA) in PT. Bintan Jaya Samudra. The research uses a type of descriptive research with a qualitative approach. Data collection was carried out through observation and interviews. The sample used was purposive sampling. The informant in this study is Mr. Ruslan Jumas as the president director of PT. Bintan Jaya Samudera. The data analysis used in this study uses descriptive analysis usi...
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Tingkat Kepuasan Pasien BPJS Di Tempat Pendaftaran Pasien Rawat Jalan Di Rumah Sakit Hermina Bitung Kabupaten Tanggerang
Angelina Angelina
; Lily Widjaja
; Nanda Aula Rumana
; Puteri Fannya
Journal of Educational Innovation and Public Health
Vol 2
, No 1
(2023)
Patient satisfaction is a factor that can be used as a reference in determining the success of a service program. Patient satisfaction will arise when it is supported by good quality service. There are five dimensional aspects known as service quality (SERVQUAL), reliability, responsiveness, assurance, empathy, and tangible. These five dimensions influence patient satisfaction. This research aims to provide an overview of the level of satisfaction of outpatient BPJS patients at Hermina Bitung Ho...
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